E-Banking

Group member Tanveer Abbas Taimoor Hasan J.J Khatak Syed Mursaleen Hasan

Tanveer Abbas

Introduction

Internet banking system has become popular in recent years. Internet banking system is very easy for customer to access his account, check his balance and transfer his money within minutes. Currently the account holders of a bank want to easy and quick access and securable way to withdraw his money or other banking products. Online banking is one of the best way to access banking products, you can check your balance, pay your bills at your home just through enter with your email id on your respective bank web portal.

Tanveer Abbas

Introduction (Continued)
Internet

banking services means the services are provided by a bank to their customers through internet. Some examples of internet banking services are as below; Electronic Fund Transfers (EFT) Debit Card Utility Bills Payment Credit Card Bank Account/Balance Statement

Tanveer Abbas

Types of E-Banking
The

terms PC banking, online banking, Internet banking, Telephone banking or mobile banking refer to a number of ways in which customers can access their banks without being physically present at at the bank.

Tanveer Abbas

PC-Banking

Tanveer Abbas

PC-Banking
The

term PC banking is used for banking business transacted from a customers PC.

Using

the PC banking customers can reach their accounts for transactions by subscribing to and dialing into the banks Intranet proprietary software system using password.

Tanveer Abbas

Tele-Banking

Tanveer Abbas

Tele-Banking

Another channel, still popular with a lot of clients and very flexible (available 24 h a day, 7 days a week) is phone banking. There are several options of services. Options included : Checking account balance. Funds transfer between current, savings and credit card accounts. Bill payments . Stock exchange transaction Loan payment information

Tanveer Abbas

Internet Banking

Internet Banking
Internet

banking would free both bankers and customers of the need for proprietary software to carry on with their online banking transactions. Customer behavior is changing rapidly. Internet is now considered to be a strategic weapon for them to satisfy the ever-changing customers demand and innovative business needs.

Tanveer Abbas

Mobile Banking

Tanveer Abbas

Mobile Banking
This new banking channel offers one of the latest developments in financial services. You can pay for your parking with your mobile phone, you can receive your latest bank statement via messaging (SMS), and do some basic transactions like transfers or even receive alerts for orders.

Tanveer Abbas

The services offered through Mobile banking channel:

Bank and credit card statement sent over the Wap or in SMS format, for the clients who requested it. Much banks in France use it for private clients. Alerts for changes in current accounts, payment through the credit card

Alerts for changes in quotes for clients investing on the stock market
Basic bill payments and small standing orders validation

Tanveer Abbas

ATMs

Tanveer Abbas

ATMs
ATMs are also available outside bank branches in supermarkets, in railway stations and airports, post offices or public places in general where a client may need financial services. Although designed merely to retrieve or deposit cash, new ATMs also offer basic banking services like transfers, standing orders, direct debits etc. developing into self service banking. At more advanced ATMs you can also buy tickets for cultural events, reload your mobile telephone card etc.

Internet users in Different Regions

WORLD INTERNET USAGE AND POPULATION STATISTICS Population ( 2008 Est.) Internet Users Dec. 31, 2000 4,514,400 114,304,000 105,096,093 3,284,800 108,096,800 18,068,919 Internet Users Latest Data Penetration % Population 5.6 % 17.4 % 48.9 % 23.3 % 74.4 % 29.9 % Growth 200 008 1,100.0 % 474.9 % 274.3 % 1,296.2 % 132.5 % 860.9 % Users % World Regions

Africa Asia Europe Middle East North America Latin America/Caribbean

975,330,899 3,780,819,792 803,903,540 196,767,614 337,572,949 581,249,892

54,171,500 657,170,816 393,373,398 45,861,346 251,290,489 173,619,140

3.4 % 41.2 % 24.6 % 2.9 % 15.7 % 10.9 %

Oceania / Australia
WORLD TOTAL

34,384,384
6,710,029,070

7,620,480
360,985,492

20,783,419
1,596,270,108

60.4 %
23.8 %

172.7 %
342.2 %

1.3 %
100.0 %

NOTES: (1) Internet Usage and World Population Statistics are for March 31, 2009. (2) Demographic (Population) numbers are based on data from the US Census Bureau . (3) Internet usage information comes from data published by Nielsen Online, by the International Telecommunications Union, by GfK, local Regulators and other reliable sources. (4) For definitions, disclaimer, and navigation help, please refer to the Site Surfing Guide. (5) Information in this site may be cited, giving the due credit to www.internetworldstats.com. Copyright 2001 - 2009, Miniwatts Marketing Group. All rights reserved worldwide.

Tanveer Abbas

E-Banking or Online Banking

According

to Hertzum et al EBanking refers to the banking operations, which is done over World Wide Web.
Internet banking refers to the deployment over the Internet of retail and wholesale banking services .

Features & Functions

Why E-Banking in Asia

E-BANKING IN PAKISTAN
Pakistan

has been among the late entrants into e-banking.

Internet
Half

banking introduced in 1999-2000.

of the countrys 7,000 commercialbank branches are now computerised. of banks offer mobile-phone banking.

few

Benefits of Internet Banking to the Financial Institutions

Increased relationship with customers, giving rise to greater loyalty and share of wallet
More cost-effective mechanism for communicating with customers Improved banking services Less staff (e.g. tellers and customer service officers] and less office space

Able to reach a wider cross-section of customers. Reach more offshore customers as they would be able to view account information from anywhere in the world.

Provides revenue and increases profitability Provides real-time banking information to customers Reduces the need for branch expansion, more reach and availability without an investment in property Decreases downtime if access workstation is affected

Benefits of Internet Banking to Customers

Convenience Single access point for all financial products and services. Banking at customers' own convenience. Ensures better monitoring. Portability.

Benefits
Accessibility [Easy Access] Global access to accounts; clients can access account information anywhere and at anytime [24-hours-a-day; 7-daysa-week]. Higher availability of bank data. Increase Competition Give local merchants a chance to compete on international markets.

Increase Profitability and Savings Merchants/corporate clients get funds of varying currencies. deposited to their local accounts. Ordinary citizens can reap similar benefits. Saves Time Less time required for bank business. Quick delivery of products and services. Reduces commute.

More Choices

Can select from many financial institutions and from more products and Services.

Possibility of Cost-saving

Using cheaper" delivery channels.

TAIMOOR

Benefits of Internet Banking to Pakistan

International Reach Providing a new way for local entities to do business overseas and fulfilling cross-border banking needs. Potential for more investments locally by citizens living outside of Pakistan.

Sophistication of Basic Infrastructure. Increased technology exposure for citizens generally adds to the sophistication of basic infrastructure of the country thereby increasing its appeal to the investment community. Better image for Pakistan, particularly as a technology destination with superior financial services. Increased Competition Gives local merchants a chance to compete on international markets as well as provide a more competitive industry to global clients.

Additional area for Resource Development Generation of new jobs/employment, new job skills, and livelihoods Increased Productivity and Reduced Pollution More production time as less people will need to leave work to go to the bank. Less commuting would reduce the pollution from the motor vehicles, as there will be less traffic on the road. E-commerce Growth Enabling/paving the way for further development of e-commerce and merchant commerce [m-commerce] activity

Convenience and Possibility of Cost Savings

Provide another [less expensive] alternative for consumers and business to conduct their business

Obstacles to Internet Banking in Pakistan

Culture

Security Resistance to Technology Cost and Initial Expenses Legislation Lack of Public Education Online Population

CONCLUSION :
Although

online banking is not yet ubiquitous in Pakistani society but it has a very high potential and scope. is time for the Government, banks and consumer to Wakeup.

It

Internet banking as a possible e-commerce solution will create possibilities for local financial institutions by marketing their products and services, thereby attracting new clients and customers. Whilst internet banking is not without its drawbacks and challenges, this research recommends that the Pakistani Financial Sector should move closely towards as e-commerce solutions by conducting its transactional banking services through the internet.

You have no choice but to operate in a world shaped by globalization and the information revolution. There are two options: adapt or die.

Andy Grove, Chairman, Intel.

Electronic Banking, an overview

Nowadays a lot of banks offer their services through the Internet. The youngsters born with the cellular phone and the computer at home are very active on the web. Adults in a hurry enjoy doing banking outside traditional banking hours and even elderly people discovered working themselves with their investment portfolio.

THANK YOU!