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PGDM / MMS Semester II 2012 Sameer Phanse Marketing & Political Consultant
June 4, 2012
Marketing Research
Role & Value
Session 1
June 4, 2012
Session Objectives
June 4, 2012
Assessment
Assessment Plan
Written Tests, Quizzes (Oral & Written), End of Semester Written Exam, Viva Voce Presentations Class Participation & Discussions End of Semester Field Report (Start preparations from the first session itself) Due Weight will be allotted to participation & constructive contribution to class discussions Sincerity, Motivation, Creativity, Conceptual clarity & Sophistication of Analyses Notes:
Assessment Bases
Besides recommended reading, as per Mumbai University Syllabus, students are expected to be familiar with professional journals such as
Harvard Business Review Journal of Marketing Research Journal of Consumer Research Journal of Advertising Research MIT Sloan Management Review Journal of Marketing, . and so on.
Sameer Phanse Marketing & Political Consultant June 4, 2012
Group Evaluations
Class Representative to submit Group details (group members with roll numbers & group leader names) by Session 2 Groups to give research Topic during Session 3 Topic Assessment Individual Evaluation Group Assessment Assessment parameters as enumerated under Assessment
Brief Progress Report Presentation Part EvaluationSameer Phanse Marketing & Political Consultant June 4, 2012
Conducting MR requires the exercise of various techniques methods and tools However MR must focus on the decision dilemma & not on just the modalities of research design Marketing Researchers must think as Decision makers and not just as researchers isolated from the decision
June 4, 2012
June 4, 2012
June 4, 2012
Marketing Research
The Marketing Concept Customer satisfaction rather than solely profit maximization should be the organizational goal Marketing Research A systematic inquiry that provides information to guide marketing decisions
June 4, 2012
Market Research
Marketing Research
The process of gathering a large amount of information about a specific market or geographic area Market Research data is usually available in the public domain Most Market Research data is secondary data Applications include Location studies for Malls, Hospitals and so on Typical data heads Population Trends Listing of Planned Public & Private Facilities Record of Upcoming Real Estate Schemes Traffic Counts Age & Income figures
All activities that provide information to guide marketing decisions Typically involves Primary Research as well as Secondary Research
Market Research
Marketing Research
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June 4, 2012
Students preparing to manage a Marketing function, need Proper training in the systematic analyses of Management Dilemma
Management Dilemma: The problem or opportunity that requires a conscious Marketing Decision
Significance & Need to study Marketing Research Applications Increasing Influence of Stakeholders Exploding Competitive vigor Increasing complexity of Marketing Decisions Marketing Disciplines increasing Sophistication Advances in Research Methodologies, Collective Research experience & applications Greater Computing Power, Data Quantum & speed Exponential growth & power of the Internet
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Traditional Applications
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Traditional Applications
New-Product Research Concept Generation Product Evaluation & Development Test marketing Pricing Research Skimming Pricing Research Penetration Pricing Research Distribution Research Warehouse & Retail Location Problem The Number & Location of Sales Representatives Problem Promotion Research
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Promotion Research
Advertising Research Purchase Behaviour Studies Tracking Studies Diagnostic Testing Copy Test Validity The Budget Decision Media Research Sales Promotion Research
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Contemporary Applications
Evaluating Competitive Advantage Brand Equity Investigations Customer Satisfaction Studies Total Quality Management Studies
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Emerging Applications
Database Marketing Applications Customer Relationship Marketing Studies (CRM) Customer Experience Marketing (CEM) Applications Marketing Engineering* applications Marketing Decision Modeling using specialized software Marketing Simulation Studies On-Line Marketing Research
with traditional conceptual Marketing (Mental) Models
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June 4, 2012
Thank You!
End of Session 1
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June 4, 2012