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Personal Selling, Negotiation and Conflict Management

By: Manasi Mehrotra

What is Kaizen

In Japanese this is pronounced as "kaizen".
"kai" means "change" or "the action to correct".
"zen" means "good".

The word Kaizen means "continuous improvement".

Kaizen is
a system of continuous improvement in quality, technology, processes, company culture, productivity, safety and leadership.

Kaizen involves

providing the training, materials and supervision that is needed for employees. setting standards and then continually improving those standards.

Kaizen was first implemented in several Japanese businesses during the country's recovery after World War II, including Toyota, and has since spread out to businesses throughout the world.
This method became famous by the book of Masaaki Imai Kaizen: The Key to Japan's Competitive Success.

Kaizen at Work :

Benefits Resulting From Kaizen

Involves every employee in making changes. Identifies problems at their source & solving them. Reduces Waste in various areas . Improves space utilization, product quality, use of capital, communications, production capacity and employee retention. Focuses on creative solutions instead of capital expenditures.

5S of Kaizen
1.Standardize 2.Sort 3.Straighten 4.Sweep 5.Self-discipline

Kaizen as a reason of Japanese businesses success

In business Kaizen encompasses many of the components of Japanese businesses that have been seen as a part of their success.
Quality circles, automation, waste categories, suggestion systems, just-intime delivery, and 5S are all included within the Kaizen system of running a business.

Headquartered in Japan,
Worlds largest automaker in terms of sales, net worth, revenue, and profits. Toyota employs approximately 316,000 people worldwide.
Toyota is well-known as one of the leaders in using Kaizen. In 1999 at one U.S. plant, 7,000 Toyota employees submitted over 75,000 suggestions, of which 99% were implemented.


Reduced set-up times Small lot productions Employee involvement and empowerment Quality at the source Equipment maintenance Pull production Supplier involvement

Typical Results
1. 40 60% reduction of lead time
2. 3. 4. 10 15% productivity improvement 10 20% reduction in rework Improved communication between functions and departments Clearly defined customer needs throughout the value stream


Keys For A Successful Kaizen

Clear definition of the problem Well-defined goals Clear project boundaries Clear statement of requirements and expectations for everyone Assigned responsibilities Realistic timeframes for completion

We take what we learn from each start up or current operation and try to make the next one the best!!!

Learnings from this Project

Kaizen can even be followed in our day-to-day life Because all of us need some kind of improvement Always try for continuous improvement may be small or big which will lead us to the path of success

Presented By:
Tamanna Bohra Priyanka Madia 14 46

Thank You