INTERNATIONAL HRM

MODULE 5
ORGANISING MULTIPLE STRUCTURES

MANAGING INTERNATIONAL PROJECTS HR PERSPECTIVE

MANAGING INTERNATIONAL PROJECTS HR PERSPECTIVE

Dis-similar culture and background Adaptation of cultural differences Respect for local values and culture Different leadership style- manifestation of culture Individualism versus collectivism Power distance index Subordinate willingness to question authority Individual growth versus organisational/project growth Conflict avoidance Dealing with bureaucracy Corruption and bribery Local labour laws

MANAGING INTERNATIONAL PROJECTS HR PERSPECTIVE

Trade union traditions- strong/moderate/weak Virtual teams Working with ambiguity and uncertainty Uncertainty avoidance Pay for performance versus pay for seniority Entrepreneurial versus non-entrepreneurial Formal unambiguous communication Training and development fairness Staffing local versus capability Pay equity

ORGANISATIONAL ETHICS

WHAT IS ETHICS?
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WHAT IS ETHICS?
Ethics refers to a system of morale principles- a sense of right and wrong, the goodness and balances of these actions. As applied to business firms, ethics is the right and the wrong or just and unjust actions of business persons. Business ethics is conceived as acting ethically as a manager, by doing the right thing. This is ethical management Management of ethics is acting effectively in situations that have an ethical dimensions, both internally and externally. Internally the firm drives ethics through values, policies, procedures etc. Externally, they meet the demands of human rights, environments and other matters with social responsibility, 7

ETHICS & BUSINESS ETHICS

Ethics

The principle of right or wrong that are acceptable by an individual or group. A system of principles governing morality and acceptable conduct To conduct the business operations ( procedures and processes) based on ethics and values

Business Ethics

SOURCES OF ETHICS?

Religion

Preach orderly social system, emphasise social responsibility and good conduct, respect for fellow human beings Culture play the role in setting values, behaviours and standards. They guide managers and organisations Laws of the nation guide the human behaviour in any society. Society expects the business to be law abiding, including health and safety laws.

Culture

Legal System

Religion Legal System Business Ethics Culture

RELEVANCY OF BUSINESS ETHICS

Is Ethics irrelevant to the fundamental purpose of business? Do ethics have an impact on the bottom line?

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LEVELS OF BUSINESS ETHICS

The Individual

It concerns the values by which self interest and other motives are balanced with concern for fairness and common good It concerns th group conscience that every company has as it pursues its economic objectives

The Organisation

The Business System

It concerns the pattern of social, political, and economic forces that drives individuals and businesses

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WHAT IS ETHICAL COMMUNICATION?

WHAT ETHICAL COMMUNICATION IS?

Presenting information to the audience without deliberately withholding vital information Make sure all information is accurate & researched Understanding that ethics are related to values and may differ for the audience Getting your point across without offending the audience Maintaining and sustaining relationship with your audience

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ETHICAL CODE IN COMMUNICATION

There is no defined ethical code Corporate Houses follow some basic principles They are in general:

Integrity, honesty, truthfulness and accuracy Personal & professional responsibility Concern and respect for others Fairness to all concerned

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KEY AREAS FOR ETHICAL COMMUNICATION

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SHIVKHERAS MAMA AND PAPA TEST

When ever you do something ask yourself If my father and mother come to know of what I am doing, will they be proud of me or will it put their head in shame

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GUIDELINES FOR ETHICAL SPOKEN & WRITTEN MESSAGES

Message

purpose: If my purpose is accomplished, will it be in the best interest of my listeners? Do I have any hidden agendas that affect my purpose? Research Methods: Are my sources recent, reliable and unbiased? Have I explored all avenues in gathering information pertinent to my subject and purpose? Selection of material: Have I chosen information that will communicate my ideas fairly and accurately? Development of ideas: Have I relied too heavily 17 on emotional appeals? Is my logic and reasoning

GUIDELINES FOR ETHICAL SPOKEN & WRITTEN MESSAGES

Use

of Language: Am I easily understood y my listeners? Is my language specific or have I relied on ambiguities and loaded words? Ethical Context: Have I considered my listeners values, feelings in designing my presentation? Self-analysis: Do I sincerely believe that what I have to Communicate is important and true? Have I done everything possible to prepare a message that is with in my ethical comfort zone?
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CROSS-CULTURAL ETHICAL GUIDELINES

Cultural

Context: Have I considered the other individuals values, feelings and attitudes from his/her cultural point of view? Misunderstandings: Have I anticipated and tried to correct any possible misunderstandings that might occur? Have I attempted to gain an understanding of the other partys culture and what their expectations might be? Language: Am I taking care not to use language and expressions that might be offensive to another culture? Am I aware of the non verbal aspects of my message and the ways they might change the 19 message in a different culture?

CROSS-CULTURAL ETHICAL GUIDELINES

Accountability:

Am I being fair to all involved? How would I feel if the events were published on the front page of the newspaper?

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ETHICAL GUIDELINES FOR ADVERTISING

Language:

Have I represented the product or event using clear, straightforward language taking care not to make exaggerated claims? Is the language truthful? Graphics and print: Do the graphics used in advertising depict the product accurately ? Is any of the significant information in small print or is it placed in an unobtrusive spot? Omission: Have I omitted any key details that may affect the way the customer views the advertised product ? Is significant information unstated? Truth: Does the product or event live up to the 21 claims made in the advertising?

ETHICAL GUIDELINES FOR ADVERTISING

Accountability:

Would I be comfortable if my advertising techniques were scrutinized by a customer products magazine and the results printed for the public to read?

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EXAMPLE-ETHICAL BEHAVIOUR
Tylenol-Analgesic drug- of J &J In 1986, an individual succeeded in lacing the drug with cyanide Wide spread panic in US Speedy recall of drug from all outlets Company did not sell product till it developed more protective packaging, harder to tamper Quick and responsible action communicated positive, reassuring image of the company Company recovered the 70% market share of the drug

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VALUES AND ETHICS OF TEXAS INSTRUMENTS

Integrity

Integrity is the foundation on which TI is built. There is no other characteristic more essential to a TIers make up. It has to be present at all levels. Integrity is expected of managers and individuals when they make commitments. They are expected to stand by their commitments to the best of their ability. Keeping our commitments and fulfilling expectations we create with our promises both direct and implied- is an uncompromising standard

Know whats right, Value whats right, Do whats right

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AN EXAMPLE- TEXAS INSTRUMENTS

TI employees receive a copy of TI ethics quick test on a business card size mini pamphlet to carry with them. This test consists of the following:

Is the action legal? Does it comply with our values? If you do it, will you feel bad? How will it look in the news paper? If you know it is wrong, dont do it? If you are not sure, ask Keep asking until you get an answer.

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SOME EXAMPLES
Uphold the profession's reputation for honesty, competence, and confidentiality. Give clients the most current and accurate information possible within the budget and time frames provided by the clients. Help clients understand the sources of information used and the degree of reliability which can be expected from those sources. Accept only those projects which are legal and are not detrimental to our profession. Respect client confidentiality. Recognize intellectual property rights. Respect licensing agreements and other contracts. Explain to clients what 26 their obligations might be with regard to intellectual property rights and licensing agreements.

SUPPORTIVE BEHAVIOUR

Descriptive rather than evaluative Non judgmental, willing to seek additional information, slow to question others standards and values Problem oriented Interested in seeking solutions to problems Candid Straight forward and honest Respectful Demonstrating mutual trust and respect Empathic Identifying others needs and values Provisional Accepting that one could be wrong, open to new ways of 27 doing things, tentative in ones views

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CODE OF CONDUCT FOR MNCS

CODE OF CONDUCT FOR MNCS

Respect Basic Human Rights and Freedom

Respect liberty, security, privacy Do not discriminate on the basis of race, colour, ethnic origin, religion etc Respect local culture, values and norms

Minimise negative impact on local economic policies

Confirm to local economic and development policies Pay fair taxes Reinvest profits in local economy Follow policies regarding local equity participation Provide truthful information for accurate taxation

Maintain high standards of local Political Involvement

Do not interfere in local government internal relations Do not pay bribes or imprpoer payments Avoid illegal involvement in local politics

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CODE OF CONDUCT FOR MNCS

Protect the Environment

Follow local environmental-protection laws Actively protect environment Help develop local standards Assess environmental impact of the business activities Maintain standards to monitor environmental effects

Consumer Protection
Follow local consumer protection laws Ensure accurate and proper safety disclosures

Transfer Technology
Adapt technologies to local needs Enhance transfer of technology to developing nations Conduct local R & D when possible Grant fair licences to use technology

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CODE OF CONDUCT FOR MNCS

Employment Practices

Follow relevant manpower policies and employment laws of the host nation Provide local workers stable employment and job secruity Promote equal employment opportunities Give priority to local national when possible Increase local employment opportunities Help create jobs in needed areas Respect local collective bargaining rights Protect employees with adequate health and safety standards Promote local nationals to management positions

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Thank You for Your patient listening

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