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McGraw-Hill/Irwin
Introduction to Business © 2007 The McGraw-Hill Companies, Inc., All Rights Reserved.
9-2
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Internet
• The World Wide Web is a system with universally accepted
standards for storing, formatting, retrieving, and displaying
information
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Int ranets
• Intranets are private networks that any company can
develop to extend Net technology internally - transmitting
information throughout the firm
• Intranets are accessible only to employees, with access to
outsiders prevented by hardware and software security
systems called firewalls
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Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
B2B or B2C?
• E-commerce systems are either business to business (B2B)
or business to customer (B2C)
• In B2B the value chains are linked and allows them to
reduce operating costs and improve product quality
• The main elements of an information system include
hardware, software, data, and people
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Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Managi ng I T: Control
• Control is important
• ensure that the system operates correctly
• that data and information are transmitted through
secure channels to people who really need them
• aided by the use of electronic security measures, such as
firewalls, that bar entry to the system by unauthorized
outsiders
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Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships
Managi ng I T: Peopl e
• People are also part of the information system - IT
knowledge workers include
• systems analysts who design the systems
• programmers who write software instructions telling
computer what to do
• system users
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Chapter 9
Information Technology and E-Commerce: Managing
Information, Knowledge, and Business Relationships