Académique Documents
Professionnel Documents
Culture Documents
Memos
convey messages in house and sometimes beyond to clients and customers in other companies are usually exchanged between people who have already established contact and are getting further business done on a project
Memo Format
Basic format for workplace memos:
1. Memohead 2. Heading 3. Memo text
1. Memohead
MMT Consulting
DATE: Current
Inter-office MEMO
2. Heading
Kim Johnson, Corporate Communications Tim Rudolph, CEO DEVELOPING STAFF E-MAIL POLICY
We need such a policy because I have received reports of misuse including defamatory statements, pornography downloads, and even gambling. Here are a few points that the policy should cover:
3. Memo text
Advantages of Email
Email...
is commonly used is quick and efficient is unintrusive is inexpensive/paperless provides a record can be sent to multiple people simultaneously can be used to collaborate
Disadvantages of Email
Email...
requires computer proficiency lacks the personal element can lead to an overload of information can be misinterpreted is unsecure
Types of Emails
Personal, brief notes
Used for non-business related purposes
Memo style
Used for informal, internal messages
Letter style
Used for formal, external messages
1. Header
2. Body
1. The header
To: From: Date: Subject: Cc: Bcc: Attachments:
Sum up the message Put the most important info first Use key words and action verbs Make sure the message wont be confused with spam
2. The body
Greeting Message Close
1. Greeting 2. Message
3. Close
Direct
Main idea Evidence
Indirect
Evidence Main idea
Eager Interested
Direct Indirect
Pleased
Neutral
Neutral
Displeased Uninterested Unwilling
How to organize routine messages: 1. Opening Clearly state the main idea or the request
Introduce the topic of the message Ask questions immediately (if sending a request)
Begin with the most important question or use a polite command
Enhance readability
Use short sentences, short paragraphs, and parallel construction
3. Closing Close cordially and state the specific action that you desire Include
a summary (if the message is long) a specific request a deadline (if applicable) information about how you can be reached an expression of appreciation or goodwill
Avoid clich endings (e.g., Thank you for your cooperation)
Closing
Clearly state the main idea/request