Induction Program

2012 WIPRO LTD | WWW.WIPRO.COM

Agenda
About - PNB
About Wipro Ltd Services - In Scope & Out Scope PNB Organization Structure Wipro Sustenance Team Structure

Whom to Contact?
SLA & KPI Policies @ PNB Work Culture

2012 WIPRO LTD | WWW.WIPRO.COM

About - PNB
PNB is nationalized and has wide spread network of 5600 Service Outlets across india with rich customer experience over 115 Years. Besides this PNB has 6 Regional Rural Banks sponsored by it. which are spread across india. Engagement covers PNB and its 6 Regional Rural Banks.

IT Environment
All Flavours of Windows (32 & 64 bit) covering Desktops, Laptops and Server class machines Novell Netware 4.X, 5.X (Servers and Workstations) All flavours of Linux (Server Class & client Class)

2012 WIPRO LTD | WWW.WIPRO.COM

About Wipro Ltd

Wipro was established in 1945 as a vegetable oil manufacturer in Amalner, Maharashtra. During the late 1970s and 1980s, Wipro began to venture into the fledgling IT industry in India. It was the first to market indigenous Personal Computers in 1985. The 2000s' decade saw Wipro focus on the IT services and BPO business, which today has become the company's primary growth driver, having grown from negligible revenues to about 70% of Wipro's IT revenues Currently, Wipro employs 120,000+ employees. The company recorded total revenue of $6.98 billion (IT revenues stood at $ 5.2 billion) for the end of Financial year11-12.

2012 WIPRO LTD | WWW.WIPRO.COM

PNB N/W Structure

2012 WIPRO LTD | WWW.WIPRO.COM

Services - In Scope
Installation of Symantec Protection Suite (SPS) (Latest Compatible Version) Symantec Critical System protection (latest Version) Symantec Antivirus protection with Anti spam licences for Mail Servers, SMTP, Exchange Server, Domain Controllers (Latest version, which is part of SPS) Symantec Bright mail Gateway at HO

2012 WIPRO LTD | WWW.WIPRO.COM

PNB Team Structure

PNB Matrix

2012 WIPRO LTD | WWW.WIPRO.COM

Wipro Team Structure

Esclation Matrix

Operational Matrix

2012 WIPRO LTD | WWW.WIPRO.COM

Working Hours & Holidays

Working Hours:
9:30 AM 6:00 PM ( Mon Sat) Holidays: As per PNBs Nodal Center / Circle offices Holiday calendar

2012 WIPRO LTD | WWW.WIPRO.COM

Whom to Contact?
For HR related issues: Respective Partner HR / Program Manager / Program Manager For Leave request: Approval from Respective Program Manager - onsite / Team Lead For Customer related issues / Help required from customer / user: On Site Operations Manager program Manager For Technical Queries: Regional Technical Support Group On Site Operations Manager Program Manager

10

2012 WIPRO LTD | WWW.WIPRO.COM

SLA & KPIs

Installation / Renewals and S/W Upgradation of Antivirus Solution in their respective Nodal Centre / Circle office Respective Engineer to maintain 98% of assets as per above Norms (Report will be generated as per central server update) Engineers to maintain 98% of complains on their Branch Assets

11

2012 WIPRO LTD | WWW.WIPRO.COM

Attendance
Update Daily Attendance in respective Circle Office / Nodal Centers in below Format and submit the previous month Attendance to PM by every month 1st working day.
S. Date N o 1 2 Apr 1, 2012 Apr 2, 2012 Day In Time Out Time Remarks PNBSPOC Sign

Sunday Monday

NA 9 AM

NA 6 PM

Non Working day

Failed to update attendance will be considered as a absent for that particular day.
12
2012 WIPRO LTD | WWW.WIPRO.COM

Dress Code

Formals from Monday to Saturday No Casual Wear

13

2012 WIPRO LTD | WWW.WIPRO.COM

Communication
Use polite & assertive Tone. English should be used as the language of formal conversation at SAHARA Para Banking. Knowledge of clients language is a valuable asset. Understanding the body language of clients (users) makes things work better for us.

14

2012 WIPRO LTD | WWW.WIPRO.COM

Electronics Resource - Usage

Use only licensed software Keep the passwords secure Check all incoming messages and files for viruses Use electronic resources in an effective and ethical manner Text, audio or images used over internet should not be fraudulent, obscene, harassing or has the potential to cause Wipro harm (should not have racial, sexual, political or religious slur) Ensure the back up of valuable data Should not use electronic resources for unauthorized purposes (Opening restricted websites, taking personal printouts or photocopies at client site, using another person's files, systems, or data without permission)

15

2012 WIPRO LTD | WWW.WIPRO.COM

Policies @ PNB
Anti-Virus Management The enterprise-wide antivirus software is installed in the data centre and antivirus agents are installed in each of the branch systems The antivirus agents should be programmed to run automatically at scheduled timings and should do real-time monitoring of the system. Bypassing of the in-built scanning process is strictly prohibited At pre-scheduled timings, the antivirus updates should be downloaded automatically onto the local systems and real-time system monitoring should be operational System Administrator should ensure that Anti Virus Software is installed in all Computer Terminals. The System Administrator shall be responsible for the management of antivirus Every desktop/ laptop should have the anti-virus working for the duration it is working In case laptops are connected to any other network than PNB, they must be scanned every time they are connected back to the PNB network. It is the laptop users responsibility to ensure the same System Administrator / In-charge must run anti-virus software on all network file servers on a regular basis Any information or files downloaded from the Internet, Mail attachments must be scanned for viruses before opening/ accessing them Any electronic information being brought into PNBs IT environment with removable media e.g. diskettes, tapes, USB sticks etc. must be scanned with the antivirus before the files contained in them are opened If a virus attack is suspected, the suspect personal computer must be immediately removed from the network; and the immediate higher authority and System Administrator must be informed immediately who must in turn inform various escalation points depending upon the priority and criticality of the situation The users of the PCs and laptops must not be given administrator access unless authorized. users must be specifically created and only those user ids must be used by the users Users must enter passwords before getting system and network access Users must not change the name of computers and IP address assigned.
16
2012 WIPRO LTD | WWW.WIPRO.COM

Thank you

17

2012 WIPRO LTD | WWW.WIPRO.COM