Evolution In Pakistan International Airlines

via

Information Technology
By Muhammad Zohaib I T Intern. PIAC

Aviation Industry
The aviation industry includes airlines, training centers, aircraft maintenance, vendors, regulatory authorities and training device manufacturers.

Primary Activities & IT Adoption

For the airline industry, typical five primary activities and their examples of IT adoptions value chain activities include Inbound logistics Operations Outbound logistics Marketing and Sales Service

PIAC Revenue

How to minimize gap between customer & aviation industry?

We can minimize communication gap between our customers & PIA by grooming social networking & providing more & more facilities to our customers
E-Commerce M-Commerce Social Networking

E-Commerce in Aviation Industry

Electronic Commerce is defined as "buying and selling of goods and services through electronic technology utilizing on line services such as Internet, so that an Aviation's Industry objective can be achieved. The Internet has created a new economic ecosystem, the ecommerce market place, and it has become the virtual main street of the world

E-Commerce for Aviation Industry

Aviation Business processes that are well-suited for electronic commerce:

Reservation Of Flight Checking Flight Status Online tracking of shipments (Speedex, Cargo & Baggage Tracking) Online Check-In System Advertising & Promotion of travel services Online registeration at Training Centre Online buying of Books & CDs

Advantages of e-commerce
For the seller: Increases sales/decreases cost Makes promotion easier for smaller firms Can be used to reach narrow market segments For the buyer: Makes it easier to obtain competitive bids Provides a wider range of choices Provides an easy way to customize the level of detail in the information obtained

M-Commerce in Aviation Industry

In Aviation Industry Mobile commerce is the term applied to online financial transactions, for ticketing & services. This is the next opportunity for airlines to reach new markets, maintain low distribution costs, and enhance customer value can be achieved through the use of mobile or M-commerce technologies.

Web-based Mobile Commerce

A model for booking airline ticket using mobile devices that would be facilitated through the use of M-commerce technologies in order to increase business Step 1. A mobile customer wants to book an airline ticket via a mobile device. Step 2. Customer uses a wireless device to log onto m-commerce site of major airline that available. Step 3. After evaluating various flight options & their respective fares, the customer enters a PNR, credit card information & selects his/her flight. Step 4. Data is sent via encrypted signal to respective airline to ensure that the seat remains available during the transaction process. Step 5. Encrypted signal is simultaneously transmitted to credit card company to ensure that sufficient funds are available & no account discrepancies are present. Steps 6 and 7. Upon positive indication from the credit card company, airline accepts the customers travel request and issues a confirmation number. Step 8. Confirmation number, m-ticket, m-receipt, and paper receipt are sent to customer. A m-receipt is also sent to credit card company. Customer can also get m-boarding pass through a wireless device.

M-Commerce Transaction Process

Advantages of M-Commerce
There are many advantages which M-Commerce can provide which could not be found in E-Commerce: Ubiquity Accessibility Security Localization Convenience Personalization

Social Networking Sites

What is Social Networking Sites?

It provides people the power to share & make the world more open & connected
Example of Social Networking Websites

Power Of Social Networking

People Community Conversations Relationships

What Social Networking Can Do?

Recruiting & Hiring Business Development Collaboration Reputation Management Whos using it?

THANKING YOU