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Capability Assessment Process

Strategic Alignment
Key Competencies Profile

Benchstrengt h Assessment

Organizational Capability Review


Development Programs


1 Strategic Alignment - Business & Organization Context - Mission, Goals, Strategy & Initiatives 2 Key Competencies Profile - Services/Products & Work

3 Benchstrength Assessment - Talent Assessment - Talent Review 4 Organizational Capability Review - People & their Competencies - Organization, Resources, Processes, Culture - Core v. Commodity Issues - Talent Deployment

- Capabilities
(Technologies, Processes, Competencies) - Competencies (Knowledge, Skills, Behavior) (Personal, Functional, Business) - Assessment Template

5 Development Programs
- Individual - Organization - Assessment & Selection Tools

How we get to Competencies

Business & Organization Context

Goals & Strategies Initiatives

Work Capabilities Competencies

Definitions - Priorities, Core, & Commodity

Priorities For immediate focus Key to achieving goals, and New or changing, or Not working, or In short supply. Core - Will be resourced in-house Supports a core business capability, or Is a market differentiator, or Reflects a unique aspect of the organizations business or culture. Commodity - Will be part of a contingent workforce Not Core, and External vendors could do it as well, or Cheaper, or Faster, or For just the limited time period its needed.

Work Core



Value-Adding Work Transforms input, Creates output Essential Support Work Obtains input, supplies resources, maintains processes, enables value-adding work Boundary Management Work Manages scope & boundaries, maintains key relationships Non-Essential Work

Superseded by other more valuable/efficient approaches; need for the work has reduced

Technologies, Teams, Processes, Competencies Enable the organization to deliver a fundamental customer benefit Foundations on which future products and services will be built Illustration Demand Management Project Accounting Contingent Workforce Management People Management Account Management

Domain expertise Collaborative work practices

Knowledge, Skills and Behavior Personal, Functional and Business Illustration Leadership Behaviors
Drives for results. Overcomes obstacles. Focuses on the customer.

Business Skills
Understands the customers value chain. Shapes strategy to support the customers business plan. Evaluates customers critical processes.

Technology Knowledge
Collaborative technologies. Financial control systems. SharePoint.