Technology in Human Resource Management in Healthcare

Making the HR function Productive and Happening!!

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Technology as the enabler

Day-to-day challenges in personal and professional life Need to become systematic and put order to the chaos Technology tools adapt to our reality and help us become better at what we do! It should be seen as an enabler of human potential

Key challenges HR function faces in modern work-places

Tons of employee data and super growth of the organization Document, document everywhere, not a single one to read More employees, less collaboration over-

departmentalization
Difficulty in spotting ideas hidden in the minds of the employees Employee training is costly and time-consuming exercise High attrition employee retention is a redundant concept

A few solutions in Technology

Intranet Portal (Internal Websites)

Can be used for: Sharing company announcements Employee Directory/People Search Internal Employee Blogs Application Integration Document Repository, Companys Social Media, collaboration tools

Document Management System

Store your hospital-wide documents online (intra/inter) as shared documents Indexing and Tagging of each document Easy to share with people in the same department/same hospital with access controls (Edit/View/Delete) Enables collaboration on document creation with version control E.g. company policies, SOPs, circulars, proposals, quotations, scanned copies of employee records/certificates (doctors/nurses/pharmacists/technicians)

Knowledge Management System

Meant to identify, create and distribute insights and

experiences of the human capital of the organization

Corporate library, training documents, strategies, wikis, blogs, project reports, cross-project learning Helps in research work, employee self-learning, collaboration for ideas and strategies, peer-learning, knowledge/expertise

sharing
Employees are enabled to answer each others queries, learn and teach

Social Media
Social Media acknowledges that humans like to interact with each other and form their own networks A company-wide social media or even the public social media presence allows employee to express themselves fully and engage with the organization at a personal level The human connections can be a powerful source of transformative synergies and ideas Helps to retain employees and leverage their personalities and abilities in new and meaningful ways

Employee Online Surveys

Getting a sense of employees satisfaction Checking their buy-in for new processes, ideas Level of engagement with the organization The data is captured in an analyzable form Clear and useful insights about employee morale, engagement and acceptability of ideas Can be even used for staff appraisals as a data collection tool for self appraisal, peer feedback and managers feedback

Other tools
HRIS Mobile E-Learning Collaboration tools like chat messengers

Anuj Jindal
Vice President & Consultant Blogger

anuj.jindal@ikure.in www.ikure.in www.ikureknowledge.blogspot.in