AN ASSESSMENT OF MARKET SERVICE DELIVERY

The story so far)

Findings: Erekua Maureen Odoi KMA with support from GTZ/LRED 3rd September, 2009, Kumasi

Why the need: Market Group Confidence ?

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2 3

overview objectiv

Appr Findi

Conclu Next s

Kwadaso Sub-Metro Profile

Has one Town Council with five (5) electoral areas. Population of 217,668 (ref. 2000 Population & Housing Census). Population for 2008 was projected to be about 318,689 (population rate of about 5.1% per anum)

Kwadaso Sub-Metro Profile

Agriculture is one of the major economic activities of the populace. Employment / labour force: 85%: trading activities 5%: government workers 5%: manufacturing 5%: unemployed

Objectives
1
Assessment of Market Service Delivery, especially for market women (who form the majority of vendors)

2
3

Support the establishment of dialogue between market groups, different public agencies (electricity, police , water, Ghana education Service etc) and other service providers

Support Development of strategies to address gaps in service delivery

Overview
GTZ/LRED started 3 years ago to support local and regional economic development KMF (Kwadaso Market Facility) was established over 15 years ago Initial contributions by market vendors were used to build market Vendors are categorised into micro and small enterprises

There are seven (7) organised commodity groups

Kwadaso Market has received substantial support from the KMA to refurbish it Refsol is currently managing the facility KMA/GTZ/NBSSI agreed to work together to support the government on Kwadaso (4 months ago) Kwadaso was selected as an initial pilot

Long period of misunderstanding among key stakeholders

Two years ago KMA was authorised to manage facility Market houses a total of 400 stalls and shops

Approach
Identification of Market Facility Management Issues
Identification of actors Focal group discussions on issues

Prioritising
Identification of service providers and

challenges

World Cafe discussion on challenges

Dialogue
SWOT Analysis Action plan & Peer learning

Approach
Findings 1 Dialogue 3 & Action plan Dialogue 1

Stakeholders Engagement Business Cocktail

stakeholders

Private Sector Engagement

Dialogue 2

Findings
Executives of Kwadaso Market Group Committee at the Business Lunch

SERVICE PROVIDERS, CHALLENGES & ACTION PLAN

No Issue Identified Challenges Presented by Service Delivery Agencies
High interest rates on loan secured for small scale business Inadequate funds acquisition to undertake small business proposal Inadequate profit retention because of low turnover

Action Plan (way forward)

Access to finance

and business
development services

Capacity building of Business Plans and entrepreneur in the market place Advertising market on radio stations within the community etc. Erecting bill boards to advertise the market

Road construction has affected

patronage of market SMEs have difficulty accessing loans due to the following: Poor book keeping Poor saving culture Non active membership to

SERVICE PROVIDERS, CHALLENGES & ACTION PLAN

No Issue Identified Challenges Presented by Service Delivery Agencies
Inaccessibility to area by emergency response groups

Action Plan (way forward)

Establish good relationship with emergency response unit of Fire Service to educate members /vendors Advocate on Fire Service

Fire ServiceSecurity for

property

Unavailability of hydrant to
adjust fire and management Creating an avenue for educating the residents and

business owners and traders

SERVICE PROVIDERS, CHALLENGES & ACTION PLAN

No Issue Identified
Police- security

Challenges Presented by Service Delivery Agencies

Lack of logistics in the area of vehicles, manpower, accommodation for personnel,

Action Plan (way forward)

Advocate on Police capacity building to educate market vendors Consider creating police unit /post market

communication equipments etc.

Inadequate police station to cater for the large community Non-cooperation by citizens Less motivation for security personnel to work effectively

Electricity company security

Stealing of cables and conductors Burning of rubbish around wooden poles Illegal connection Tempering of energy meters

Contact electricity company and report situation to them Contact sub metro /electricity for more lamp holders Vendors at market prepared to replace bulbs

SERVICE PROVIDERS, CHALLENGES & ACTION PLAN

No
5

Issue Identified
Sanitation

Challenges Presented by Service Delivery Agencies

Cost-sharing in waste management in the metropolis Provision of adequate sanitation

Action Plan (way forward)

Request to assembly for refuse skips and trucks Vendors prepared to bare cost of collectors in the form of daily/ weekly/monthly refuse levy payments Vendors to institute by-laws on sanitation in the market Educate members/vendors on sanitation and refuse mgt. Meet operators of toilet facility and KMA and sub-metro to discus proper mgt. of toilet facility Meet KMA/Sub-metro for space to construct own urinal

facilities and sites

Ensuring quality service delivery Find effective and environmentally friendly ways of both solid waste and liquid waste disposal Difficulty in accessing land for installation of system equipment

SERVICE PROVIDERS, CHALLENGES & ACTION PLAN

No Issue Identified
Infrastructure

Challenges Presented by Service Delivery Agencies

Inadequate gates to seal off thieves The market structure has good

Action Plan (way forward)

Contact KMA for provision in budget to provide adequate gates and banisters at the market Steps to be put in place to maintain market layout to avoid congestion at the market Request to be sent to Department of Urban Roads to develop alternative roads to aid access to the market due to road construction Request to be made to DUR and KMA for lorry park

layout
Toilet facilities are not good Poor road network Lack of drainage

Lack of banisters

Rating of Service Providers by private sector actors

Service Providers KMA ECG GWCL FIRE SERVICE 33.3 66.7 33.3 33.3 33.3 66.7 33.3 100 100 100 100 100 Excellent Satisfactory Unsatisfactory %

GHANA POLICE
INTERNAL REVENUE Total Average 33.3 16.7 66.7 33.3

100

100

50

100

DIALOGUE & SUGGESTIONS

ISSUES / CONCERNS RAISED Some vendors reluctant to paying taxes SUGGESTIONS MADE Vendors need to realize that because

because market structures were

developed by them.

structures were developed by them gives

them a stronger right over the property. However, payment of taxes and levies are statutory obligations which cannot be overlooked. Levies and taxes collected forms a small percentage of monies used for market development.

There is a general misunderstanding on

There is therefore the need for education

the taxes and levies that must be paid by

the vendors at the market

on the taxes, levies and statutory

payments required from the vendors

DIALOGUE & SUGGESTIONS

ISSUES / CONCERNS RAISED SUGGESTIONS MADE

Service provider not proactive. Service Need to realize that service provider provider not fulfilling side of bargain. has challenges in logistics, personnel etc. There is the need for collaboration and support from the

service beneficiaries.
Market deserted by vendors because of high cost of stores and sheds. Reduction of the rates of the stores and accepting payments in

Advance payments are also

demanded.

installments is encouraged.

DIALOGUE & SUGGESTIONS

ISSUES / CONCERNS RAISED SUGGESTIONS MADE

A lot of stores closed because of low economic activities

More publicity work on the market and activities at the market to the public.

There is not financial institution operating near the market facility. Vendors are forced to carry various sums of money on them. This result in occasional attacks by robbers.

Invitation letters should be sent to financial institutions

DIALOGUE & SUGGESTIONS

ISSUES / CONCERNS RAISED SUGGESTIONS MADE

Accessibility of market has been limited by delayed road construction works. This has contributed to low patronage of market by the public.

There is the need for alternative road access to the market to be developed.

Wasted management at the market is Make by-laws on refuse management better but the burn refuse near electric poles, dump them in drains at the market Continuous education on the

which cause siltation, and leave them relevance of effective refuse on the streets limiting traffic flow. management at the market facility.

DIALOGUE & SUGGESTIONS

ISSUES / CONCERNS RAISED SUGGESTIONS MADE

Toilet facility at the market is poorly

Contact KMA/Sub-metro for advice.

managed. The sanitary conditions are Sanitary inspectors should regularly very poor. No urinary facility near the market visit the place. Vendors are prepared to construct

facility

own facility. Vendors should contact

KMA/ Sub-metro for advice.

DIALOGUE & SUGGESTIONS

ISSUES / CONCERNS RAISED SUGGESTIONS MADE

It is difficult to genuinely obtain

Situation should be formally reported

electric meters. This encourages some to the electricity company of Ghana vendors to share meters and promotes illegal connections. for direction

Participation in LRED dialogue has

been very educative. Some participants can be resource persons

LRED should not be a case study alone

but be replicated in other places.

in other places.

Market Management Facility Committee

Next Steps
Issue Strength Weakness Opportunities Threats

Objective : To improve business development services

Business Development Government Revenue Low Economic Activity Increase in Profit Margins Closed Shops

Banking and Access to Finance

Vibrant market , high population density 50,000 eligible voters

Low patronage and customers Due to road construction works

Banks and nonfinancial advisory services

Low Repayment of loans

Quick win Action 1: How do we identify this building as part of Business Devt ?
Trust

Respect & Confidence

Commitment

Action

10 member Kwadaso Market Group Committee Formed Over fifty percent of the ratings showed that a desire for improved services in the identified issues . Four (4) major key issues identifed and prioritised Eleven (11) key challenges identified Commitment to dialogue and actions

Appreciation

Government of Ghana KMA Directorates and Planning Department Kwadaso Sub-metro Management Team Stakeholders public service delivery actors Kwadaso Market Group Committee Regional Coord. Council National Board for Small Scale Industries GTZ-LRED component Advisory Team