BUSINESS. CORRESPONDENCEBeit ka uc BUSINESS CORRESPONDENCE A Guide to Everyday Writing INTERMEDIATE Lin LougheedBusiness Correspondence: A Guide to Everyday Writing, ‘Second Edition Copyright © 2003 by Pearson Education, Inc. All rights reserved. No part of this publication may be reproduced, tored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, ‘vithout the prior permission of the publisher. Pearson Education, 10 Bank Strect, White Plains, NY 10606 Vice president, director of instructional design: Allen Ascher Development director: Penny Laporte Senior acquisitions editors: Marian Wassner, Virginia L. Blanford Development editor: Andrea Bryant Vice president, director of design and production: Rhea Banker Executive managing editor: Linda Moser Production manager: Ray Keating, Production editor: Sasha Kintzler Director of manufacturing: Patrice Fraccio ‘Senior manufacturing buyer: David Dickey Cover design: Pat Wosczyk ‘Text design: Ann France ‘Text composition: Preface, [nc Photo credits: cover, digital illustration by Marjory Dressler; 1: EyeWire Collection / Getty Images; 9: EyeWire Collection / Getty Images: 19: Javier Pieri / Getty Images; 27: EyeWire Collection / Getty Images: 35: EyeWire Collection / Getty Images; 43: EyeWire Collection Getty Images; 51: Javier Pierini / Getty Images, 59: EyeWire Collection / Getty Images; 67: EyeWire Collection / Geny Images; 75: EyeWire Collection / Getty Images: 83: EyeWire Collection / Getty Images; 91: EyeWire Collection / Getty Images; 99: EyeWire Collection / Getty Images; 109: EyeWire Collection / ‘Genty Images; 121: Monica Lau / Getty Images. All photos in the ‘That's Good Business boxes from PhotoDisc / Getty Images. ISBN: 0-13-089792-2 Printed in the United States of America 56789 10-CRK-06 05