Questionnaire

Survey on: Customer awareness towards E-wallets

Name : Age :
Sex : Locality :

Q.1 Are you aware regarding the functionality of E-wallets?

i) Fully aware ( ) ii) Partially aware ( ) iii) Not aware
( )
Q.2 Where did u get information about E-wallets?
i) Social media ( ) ii) Friends ( ) iii) Magazine/Television
( )
Q.3 Do you use E-wallet for financial transactions?
i) Yes ( ) ii)No ( )
Q.4 Why do you prefer E-wallet over other modes of payment?
i) Time saving ( ) ii) Ease of use ( ) iii) Security
( )
Q.5 Which device do you use for making the payment via E-wallet?
i) Smartphone ( ) ii) Computer ( ) iii) Both
( )
Q.6 Which E-wallet do you prefer most of the time?
i) Paytm ( ) ii) Freecharge
( )
iii) Mobikwik ( ) iv) Google wallet ( )
Q.7 How do you consider E-wallet against other sort of payment methods?
i) Alternate choice ( ) ii) Substitute ( ) iii) Supportive Instrument
( )
Q.8 What are your purpose of using E-wallet?
i) Money Transfer ( ) ii) Recharge ( )
iii) utility &bill payment ( ) iv) All of the above
( )
Q.9 What you keep in mind when you use E-wallet?
i) Available discount ( ) ii) Premium offers ( ) iii) Cash back
( )
Q.10 How many times have you used the E-wallets?
 Questionnaire
Survey on: Customer awareness towards E-wallets
i) Only once ( ) ii) 5-10 times ( ) iii) More than 10 times
( )
Q.11 How often do you use E-wallet?
i) Daily ( ) ii) Weekly ( ) iii) Monthly
( )
Q.12 How much money do you load in E-wallet on a monthly basis?
i) less than 500 ( ) ii) 500 - 1000 ( ) iii) More than 1000
( )
Q.13 How much money have you loaded in E-wallet till now?
i) Less than 5000 ( ) ii) 5000-10000 ( ) iii) More than 10000
( )
Q.14 How do you rate the E-wallet service that you have used?
i ) Very satisfied ( ) ii) Satisfied
( )
iii) Neutral ( ) iv) Unsatisfied
( )
Q.15 Would you want to continue using E-wallet?
i) Very likely ( ) ii) Likely ( ) iii) Neutral ( )
iv) Unlikely ( ) v) Very unlikely ( )
Q.16 Are there any obstacles when you use E-wallet?
i) Yes ( ) ii) No
Q.17What are the obstacles you Face while using E-wallet?
i) Security of mobile payment ( )
ii) Too time consumption to set up ( )
iii) Involves danger of losing money ( )
iv) Cannot be used for International transaction ( )
Q.18 Are E-wallet services useful mode of payment?
i) Strongly Agree ( ) ii) Strongly disagree
( )
Q.19 Do you think E-wallet should be widely available in India?
i) Very likely ( ) ii) likely
( )
iii) Neutral ( ) iv) Unlikely ( )
 Questionnaire
Survey on: Customer awareness towards E-wallets
Q.20 Do you believe your transactions are secured?
i) Strongly agree ( ) ii) Strongly disagree
( )
Q.21 Does using E-wallet promotes cashless payment to the next level?
i) Yes, of course ( ) ii) No
( )
Q.22 Would you like to refer your friend to use E-wallet?
i) Very likely ( ) ii) Likely
( )
iii) Neutral ( ) iv) Unlikely ( )

Signature.