Ready Report

11:00:00 AM ‫إلي‬ 7:00:00 AM ‫الفترة من‬

Staffed Time ready ACD Calls Avaya ID Agent Name

0:57:57 0:52:13 11 606044 AlxH F1 Amany Mahmod

1:00:29 1:00:10 15 606107 AlxH F1 Dalia Shahin

0:47:51 0:47:38 13 606150 AlxH F1 Eman Elnagar

0:35:08 0:27:02 7 606042 AlxH F1 Fatma Hazem

0:13:53 0:13:41 4 606108 AlxH F2 Eman Abbas

0:54:30 0:53:56 13 606069 AlxH F2 Magy Ibrahim

2:00:12 2:00:07 26 606082 AlxH F2 Rasha Elsayd

1:01:38 1:01:27 13 606163 AlxH F3 Aber A.Ghany

1:00:36 1:00:24 14 606011 AlxH F3 Asmaa Ali

0:13:07 0:09:23 1 606175 AlxH F3 Howayda Zayd

2:04:11 2:03:58 27 606073 AlxH F3 Jaqlin Fawzy

2:00:52 2:00:38 26 606087 AlxH F3 Rania Seif

1:03:39 1:03:35 8 606141 AlxH M1 Elhady Anis

0:57:01 0:54:39 9 606053 AlxH M3 Ibrhm A.Aziz

2:02:24 2:02:12 29 606021 AlxH SN Bataa Mosaed

1:59:18 1:59:09 23 606029 AlxH SN Maha Fouda

0:04:49 0:04:37 1 606031 AlxH SN Mahmod Shban

2:04:52 1:29:04 17 606024 AlxH SN Mariam Rezk

1:42:29 1:42:17 23 606027 AlxH SN Mona Magdy

2:49:04 2:48:16 26 606030 AlxH SN Nrmen Zghlol

2:51:09 2:48:03 22 606033 AlxH SN Sheref Haron

3:50:53 3:42:04 40 606041 AlxP F1 Hend Fouad

2:02:17 2:01:00 27 606099 AlxP F1 Ola A.Khalek

2:56:12 2:37:41 30 606051 AlxP F1 Shima Ibrhim

2:48:43 2:48:42 34 606034 AlxP F2 Marwa Abonga

2:43:25 2:24:05 27 606178 AlxP F2 Naglaa Nagib

3:51:38 3:46:12 40 606064 AlxP F2 Samah Arafa

Page 1 of 6 Wednesday, August 23, 2023

Staffed Time ready ACD Calls Avaya ID Agent Name

3:59:15 3:59:10 43 606013 AlxP F2 Shima Frghly

3:08:42 3:08:30 35 606109 AlxP F3 Doaa Kadry

2:53:42 2:53:31 35 606133 AlxP F3 Heba Attia

2:50:50 2:50:45 32 606083 AlxP F3 Hoda Galal

3:11:42 2:59:20 32 606972 AlxP SN Ahmed Samy

1:46:20 1:46:10 23 606975 AlxP SN Esraa Naser

2:50:51 2:50:46 31 606976 AlxP SN Mena Medhat

3:01:57 3:01:52 36 606025 AlxP SN Mohamed Agoz

3:00:23 2:57:50 31 606973 AlxP SN Mohmd Atia

2:45:28 2:45:18 33 606199 AlxP XF1 Norhan Hamd

3:04:17 2:54:37 29 606193 AlxP XF1Samah Fahmy

3:33:06 0:00:00 0 606188 AlxP XF1TL Eman Taha

2:38:36 2:38:07 30 606203 AlxP XF2 Dina Gaber

3:00:42 2:52:49 34 606333 AlxP XF2 Hader Ihab

2:41:05 2:33:07 31 606335 AlxP XF2 Marim Karem

1:53:56 0:00:00 0 606189 AlxP XF2TL Ahmd Fayz

3:21:48 3:21:38 35 606325 AlxP XSN Mhmoud Aziz

1:05:16 1:00:02 15 636060 CaiH F1 Marwa Samir

1:15:05 1:05:50 17 636363 CaiH F1 Samira Ezz

0:50:06 0:49:52 13 636599 CaiH F1 Sara Adel

1:57:59 1:49:58 24 636034 CaiH F1 Sarah Sayed

0:03:58 0:00:00 0 636167 CaiH F10 Heba Mhmd

0:02:04 0:01:54 0 636432 CaiH F11 Doa Adl Slh

4:00:00 0:00:00 0 636086 CaiH F11 Nora Ibrhim

0:56:09 0:55:49 14 636182 CaiH F11 Nour AlHuda

4:00:00 0:00:00 0 636189 CaiH F12 Alia Samir

2:06:35 1:56:40 23 636105 CaiH F12 Enas Mohsen

4:00:00 0:00:00 0 636138 CaiH F12 Mayada Mhmd

0:20:57 0:20:54 6 636192 CaiH F12 Noura Mhmd

0:25:36 0:25:28 5 636187 CaiH F12 Samar Hamdy

2:55:02 0:00:00 0 636051 CaiH F12TL Engy Fath

Page 2 of 6 Wednesday, August 23, 2023

Staffed Time ready ACD Calls Avaya ID Agent Name

3:25:57 0:00:00 0 636184 CaiH F1TL Mervat A.W

2:09:24 1:55:06 21 636042 CaiH F2 Dalia Sayed

0:35:33 0:35:18 8 636500 CaiH F2 Ghada A.kawi

3:46:52 3:45:34 43 636049 CaiH F2 Nahla Tadros

3:55:56 0:56:35 15 636080 CaiH F2 Rehab A.Azim

2:37:27 2:36:33 30 636044 CaiH F2 Shaima A.ALH

4:00:00 0:00:00 0 636055 CaiH F2 Shaima Talat

1:29:02 0:00:00 0 636109 CaiH F2TL Heba Rmadn

1:12:12 1:11:21 14 636052 CaiH F3 Hanan Saeed

0:01:27 0:00:00 0 636179 CaiH F3 Vivian Emad

1:11:32 0:00:00 0 636050 CaiH F3TL Marwa Monr

0:19:26 0:18:42 4 636072 CaiH F4 Mona Eisa

0:50:05 0:49:51 10 636146 CaiH F4 Randa Atef

0:36:44 0:36:36 9 636079 CaiH F4 Rania Nabawi

0:17:57 0:17:43 4 636067 CaiH F4 Rasha Mhmod

3:01:11 0:00:00 0 636064 CaiH F4TL Shaima Ali

0:56:33 0:56:14 13 636092 CaiH F5 Amira Shaban

0:08:13 0:08:08 2 636084 CaiH F5 Mona Samir

1:13:42 0:59:57 12 636577 CaiH F5 Reham Ahmed

3:01:48 2:40:15 26 636095 CaiH F5 Samah Shaban

0:10:04 0:09:45 2 636108 CaiH F5 Shaima Gamal

0:55:45 0:00:00 0 636104 CaiH F6TL Asma Sayed

0:37:04 0:34:18 7 636116 CaiH F7 Asmaa Aladin

0:57:43 0:56:59 11 636124 CaiH F7 Maha Fayez

1:06:33 0:49:35 11 636127 CaiH F7 Walaa Fouad

0:06:25 0:05:11 1 636121 CaiH F7 Zainab Galal

1:01:20 0:00:00 0 636115 CaiH F7TL Marwa foad

3:57:56 3:57:17 42 636130 CaiH F8 Enas Ahmed

3:15:52 2:38:13 28 636062 CaiH F8 Heba Zakaria

3:02:32 2:52:31 26 636132 CaiH F8 Jackln Anis

0:58:01 0:00:00 0 636128 CaiH F8TL Amani Ezat

Page 3 of 6 Wednesday, August 23, 2023

Staffed Time ready ACD Calls Avaya ID Agent Name

1:00:27 0:59:55 14 636154 CaiH F9 Mai A.Ghafr

0:19:07 0:19:07 2 636361 CaiH M18 Hamdi Ramdn

0:55:53 0:55:41 12 636197 CaiH M18 Shehata Ibr

1:02:43 0:58:59 6 636203 CaiH M18 Walid A.Hmd

1:07:38 0:51:17 6 636253 CaiH M20 Farag A.Bas

1:28:07 0:00:00 0 636240 CaiH M20 Karim Sayed

0:07:43 0:07:43 1 636229 CaiH M20 Mostf Mhmod

4:00:00 0:00:00 0 636224 CaiH M20 Saber Mhmd

4:00:00 0:00:00 0 636306 CaiH M21 Ayman Husin

1:03:12 1:03:12 10 636268 CaiH M21 Taher A.Fth

1:23:06 1:22:53 16 636337 CaiH SN Ahmed Sayed

3:13:08 2:51:44 27 636333 CaiH SN Aya Abdallah

2:03:48 1:33:54 17 636340 CaiH SN Hamdy A.Rhmn

3:59:38 1:56:15 24 636334 CaiH SN Hosam Husien

2:01:28 2:01:12 25 636343 CaiH SN Mhmod Hassan

1:48:03 1:47:59 24 636523 CaiH SN2 Basma Saad

2:06:32 2:06:16 24 636555 CaiH SN2 Ibrahm Mhmd

2:01:02 1:59:40 19 636545 CaiH SN2 Sara Amin

1:39:28 1:30:40 14 636544 CaiH SN2 Sara Raafat

2:19:50 1:52:58 23 636533 CaiH SN2 Yasmn Sabri

0:47:29 0:00:00 0 636335 CaiH SNTL Khlod Mhmd

2:34:28 2:34:18 3 605025 CaiH Xin Neama Dsoky

3:04:18 2:59:57 3 605049 CaiH Xin Rehab Salah

4:00:00 4:00:00 45 636030 CaiP F1 Amani Adel

3:01:16 3:01:15 36 636427 CaiP F1 Manal Adly

2:50:13 2:50:04 32 636163 CaiP F10 Abeer Mhmd

2:39:50 2:39:41 29 636158 CaiP F10 Eman Saeed

3:27:21 3:26:07 33 636168 CaiP F10 Hoda Nagdy

3:04:16 3:04:11 32 636161 CaiP F10 Rasha Fouad

2:29:24 2:29:15 27 636185 CaiP F2 Amal Husein

1:42:04 1:41:42 15 636087 CaiP F2 Heba Sayed

Page 4 of 6 Wednesday, August 23, 2023

Staffed Time ready ACD Calls Avaya ID Agent Name

2:23:03 2:22:58 33 636012 CaiP F2 Shaima Nayef

2:05:31 2:05:15 22 636119 CaiP F3 Doaa Ahmed

4:00:00 0:00:00 0 636035 CaiP F3 Marwa Emam

2:12:38 2:12:33 27 636136 CaiP F3 Marwa Ibrahm

3:43:06 3:42:50 30 636061 CaiP F3 Nermin Nabil

3:26:52 3:11:38 28 636056 CaiP F3 Shaimaa Mhmd

2:48:47 2:46:59 28 636053 CaiP F3 Soad A.Hamid

2:00:15 2:00:10 28 636078 CaiP F4 Dina Mohamed

0:00:12 0:00:07 0 636150 Caip F4 Fatma Abdal

3:06:47 3:06:42 34 636103 CaiP F5 Yasmin Hasan

2:18:56 2:18:43 24 636110 CaiP F6 Heba A.Fatah

4:00:00 3:59:52 39 636538 CaiP F6 Heba Saed

3:09:08 3:08:57 29 636303 CaiP F6 Marian Kerls

3:45:08 3:45:02 39 636126 CaiP F7 Heba Shaaban

3:00:47 2:59:43 35 636123 CaiP F7 Mona Gamal

2:52:48 2:52:43 34 636384 CaiP F8 Nahed Ati

2:40:58 2:40:47 27 636139 CaiP F8 Nancy roshdy

2:06:51 2:06:24 25 636083 CaiP F9 Mrwa A.Rhmn

0:04:27 0:04:26 1 636201 CaiP M18 Mhmd Ghanem

2:07:43 1:54:29 20 636550 CaiP SN2 Ahmd Bayomy

2:12:47 2:12:42 28 636546 CaiP SN2 Ahmed Yehya

2:12:12 1:52:32 22 636536 CaiP SN2 Eslam Sobhi

2:06:39 2:00:10 20 636101 CaiP SN2 Mhmd Mahdy

2:12:54 2:12:51 28 636520 CaiP SN2 Mostf Hsnin

2:12:52 2:12:43 25 636532 CaiP SN2 Sohier Mhmd

0:46:07 0:00:00 0 636332 CaiP SNTL Hasan Ahmd

0:48:13 0:00:00 0 636342 CaiP SNTL Mhmed Gmal

0:48:34 0:00:00 0 636336 CaiP SNTL Mina Nabil

2:46:19 2:42:34 33 605024 CaiP XF6 Aya Seyam

3:07:04 2:54:10 31 605012 CaiP XF6 Enas Salah

2:52:59 2:39:19 26 636129 CaiP XF6 Fatma Mhmod

Page 5 of 6 Wednesday, August 23, 2023

Staffed Time ready ACD Calls Avaya ID Agent Name

3:09:53 3:05:18 33 636510 CaiP XF6 Menna Mostf

2:37:31 2:21:34 26 636480 CaiP XF6 Mona A.Hamd

2:32:36 2:26:29 29 636463 CaiP XF7 Basma Muslh

3:09:00 3:04:59 35 605057 CaiP XF7 Doaa Gamal

2:38:49 2:29:39 28 605072 CaiP XF7 Esraa Nuby

2:59:04 2:58:56 33 636467 CaiP XF7 Esraa Sayed

3:03:31 2:51:27 29 605004 CaiP XF7 Ibthal Mhmd

3:00:41 2:44:05 31 636312 CaiP XF7 Nada Ali

3:03:28 2:48:57 32 605036 CaiP XF7 Rabab Twfik

2:50:23 2:50:19 34 605046 CaiP XF7 Samia Hasan

2:46:48 2:40:03 32 636508 CaiP XF7 Shima Faisl

3:59:24 3:59:15 43 636458 CaiP XF7 Soad Mhmd

3:04:26 2:50:59 30 605003 CaiP XF7 Wafa Mhmd

1:14:59 0:00:00 0 636382 CaiP XF7TL Marwa Bkr

2:43:00 2:42:52 2 605028 CaiP Xin Eman Mhmod

3:07:30 3:07:25 3 636022 CaiP Xin Tasnem Sayd

0:47:48 0:00:00 0 636338 CaiPSNTL Arsnus Aziz

Page 6 of 6 Wednesday, August 23, 2023