Ready Report

3:00:00 PM ‫إلي‬ 7:00:00 AM ‫الفترة من‬

Staffed Time ready ACD Calls Avaya ID Agent Name

0:20:06 0:00:00 0 636479 636479

4:57:57 4:51:34 93 606044 AlxH F1 Amany Mahmod

4:54:39 4:10:13 84 606107 AlxH F1 Dalia Shahin

4:45:22 4:21:57 88 606150 AlxH F1 Eman Elnagar

4:35:08 2:47:13 49 606042 AlxH F1 Fatma Hazem

3:25:27 3:24:50 80 606039 AlxH F1 Shima Moatmn

3:44:19 3:43:13 79 606162 AlxH F2 Elham Mahdy

4:13:53 4:07:33 86 606108 AlxH F2 Eman Abbas

2:27:58 2:27:07 37 606069 AlxH F2 Magy Ibrahim

5:01:29 5:01:24 82 606082 AlxH F2 Rasha Elsayd

3:53:50 3:52:22 76 606166 AlxH F2 Shren Khalid

5:01:38 4:43:28 79 606163 AlxH F3 Aber A.Ghany

3:25:36 3:25:32 72 606131 AlxH F3 Amira Mohmed

5:00:36 4:56:07 86 606011 AlxH F3 Asmaa Ali

0:34:02 0:24:24 9 606012 AlxH F3 Dina Edward

3:07:22 3:02:04 62 606004 AlxH F3 Dina Samir

3:41:12 3:09:37 58 606003 AlxH F3 Eman Hamed

4:13:07 3:44:09 63 606175 AlxH F3 Howayda Zayd

5:10:19 5:09:55 82 606073 AlxH F3 Jaqlin Fawzy

5:06:53 4:58:47 75 606087 AlxH F3 Rania Seif

1:03:39 1:03:35 8 606141 AlxH M1 Elhady Anis

0:57:01 0:54:39 9 606053 AlxH M3 Ibrhm A.Aziz

4:33:00 4:32:45 75 606021 AlxH SN Bataa Mosaed

4:31:23 4:30:36 62 606029 AlxH SN Maha Fouda

4:04:31 3:57:19 71 606031 AlxH SN Mahmod Shban

2:57:50 2:20:46 29 606024 AlxH SN Mariam Rezk

5:02:02 5:01:02 90 606027 AlxH SN Mona Magdy

Page 1 of 8 Wednesday, August 23, 2023

Staffed Time ready ACD Calls Avaya ID Agent Name

4:33:41 4:29:33 48 606030 AlxH SN Nrmen Zghlol

5:00:48 4:28:31 44 606033 AlxH SN Sheref Haron

5:15:18 5:01:01 60 606041 AlxP F1 Hend Fouad

5:06:47 5:05:28 83 606099 AlxP F1 Ola A.Khalek

5:21:50 5:02:32 74 606051 AlxP F1 Shima Ibrhim

5:02:14 5:01:53 77 606034 AlxP F2 Marwa Abonga

5:34:57 4:59:10 81 606178 AlxP F2 Naglaa Nagib

5:17:16 5:11:50 64 606064 AlxP F2 Samah Arafa

5:03:18 5:02:07 59 606013 AlxP F2 Shima Frghly

5:09:38 5:09:26 72 606109 AlxP F3 Doaa Kadry

5:03:21 5:03:16 78 606133 AlxP F3 Heba Attia

5:00:46 5:00:41 73 606083 AlxP F3 Hoda Galal

6:22:57 6:10:35 92 606972 AlxP SN Ahmed Samy

5:45:59 5:45:44 95 606975 AlxP SN Esraa Naser

5:11:05 5:03:52 65 606976 AlxP SN Mena Medhat

4:32:11 4:32:05 61 606025 AlxP SN Mohamed Agoz

6:15:36 6:07:03 88 606973 AlxP SN Mohmd Atia

6:45:16 6:45:01 114 606199 AlxP XF1 Norhan Hamd

7:04:17 6:44:38 107 606193 AlxP XF1Samah Fahmy

7:33:06 0:00:00 0 606188 AlxP XF1TL Eman Taha

6:38:36 6:38:07 118 606203 AlxP XF2 Dina Gaber

7:00:42 6:52:33 116 606333 AlxP XF2 Hader Ihab

6:41:05 6:33:07 118 606335 AlxP XF2 Marim Karem

5:53:56 0:00:00 0 606189 AlxP XF2TL Ahmd Fayz

0:45:17 0:45:12 19 606338 AlxP XM1 Hasan Aly

0:41:29 0:34:26 10 606367 AlxP XM2 Ahmd Anwer

0:00:34 0:00:29 0 606362 AlxP XM2 Mhmd Shahen

0:00:31 0:00:26 0 606330 AlxP XM2 Mhmod Kashf

0:56:38 0:56:34 19 606230 AlxP XM3 Ekramy Frag

1:00:50 0:59:56 22 606313 AlxP XM4 A.rhmn Mgdy

0:01:56 0:01:42 0 606310 AlxP XM4 Abnob Ibrhm

Page 2 of 8 Wednesday, August 23, 2023

Staffed Time ready ACD Calls Avaya ID Agent Name

0:00:48 0:00:47 0 606311 AlxP XM4 Ahmed A.hmd

1:14:18 0:59:08 21 606238 AlxP XM4 Mohmd Slama

0:59:18 0:50:18 20 606315 AlxP XM4 Mstfa Ibrhm

1:00:40 0:59:25 21 606364 AlxP XM4 Usama Ahmd

5:23:35 4:51:39 59 606325 AlxP XSN Mhmoud Aziz

2:38:23 2:33:09 43 636060 CaiH F1 Marwa Samir

2:02:16 1:51:47 40 636038 CaiH F1 Nadia A.Elma

5:14:56 3:55:08 71 636363 CaiH F1 Samira Ezz

4:41:31 4:39:32 88 636599 CaiH F1 Sara Adel

5:11:23 4:59:51 85 636034 CaiH F1 Sarah Sayed

4:03:58 3:59:15 80 636167 CaiH F10 Heba Mhmd

4:02:04 4:01:54 84 636432 CaiH F11 Doa Adl Slh

8:00:00 0:00:00 0 636086 CaiH F11 Nora Ibrhim

4:36:55 4:36:11 92 636182 CaiH F11 Nour AlHuda

3:57:03 3:00:45 54 636178 CaiH F11 Shaima Most

8:00:00 0:00:00 0 636189 CaiH F12 Alia Samir

3:44:04 2:26:33 39 636093 CaiH F12 Basma Aziz

5:12:34 5:01:35 77 636105 CaiH F12 Enas Mohsen

3:57:36 3:57:31 81 636190 CaiH F12 Lobna A.Azi

7:59:53 3:52:25 76 636138 CaiH F12 Mayada Mhmd

3:51:17 3:51:04 78 636192 CaiH F12 Noura Mhmd

4:25:05 4:14:44 87 636187 CaiH F12 Samar Hamdy

6:18:11 0:00:00 0 636051 CaiH F12TL Engy Fath

7:25:57 0:00:00 0 636184 CaiH F1TL Mervat A.W

5:17:23 5:03:04 73 636042 CaiH F2 Dalia Sayed

4:35:33 4:02:09 62 636500 CaiH F2 Ghada A.kawi

5:50:22 5:14:29 69 636049 CaiH F2 Nahla Tadros

7:55:50 4:45:21 92 636080 CaiH F2 Rehab A.Azim

5:19:52 5:02:41 70 636044 CaiH F2 Shaima A.ALH

7:59:07 2:35:22 55 636055 CaiH F2 Shaima Talat

5:29:02 0:00:00 0 636109 CaiH F2TL Heba Rmadn

Page 3 of 8 Wednesday, August 23, 2023

Staffed Time ready ACD Calls Avaya ID Agent Name

3:01:56 2:45:55 38 636052 CaiH F3 Hanan Saeed

4:01:27 3:58:31 82 636179 CaiH F3 Vivian Emad

1:57:25 0:00:00 0 636050 CaiH F3TL Marwa Monr

3:58:38 3:56:50 69 636058 CaiH F4 Ghada Adel

4:19:17 3:27:17 64 636072 CaiH F4 Mona Eisa

4:23:39 4:23:11 69 636146 CaiH F4 Randa Atef

3:14:42 2:13:35 35 636079 CaiH F4 Rania Nabawi

4:17:57 4:10:33 64 636067 CaiH F4 Rasha Mhmod

7:01:11 0:00:00 0 636064 CaiH F4TL Shaima Ali

4:56:33 4:56:14 87 636092 CaiH F5 Amira Shaban

3:58:31 2:49:46 47 636075 CaiH F5 Eman A.Rhmn

4:07:36 3:59:29 78 636084 CaiH F5 Mona Samir

5:13:42 4:59:47 82 636577 CaiH F5 Reham Ahmed

5:27:45 4:31:53 56 636095 CaiH F5 Samah Shaban

4:09:35 3:10:09 55 636108 CaiH F5 Shaima Gamal

3:53:48 2:52:07 54 636094 CaiH F5 Zainab Hasan

3:54:34 3:54:30 77 636113 CaiH F6 Wisam A.Wahb

0:58:30 0:00:00 0 636104 CaiH F6TL Asma Sayed

2:42:05 2:02:15 33 636116 CaiH F7 Asmaa Aladin

3:55:23 2:49:10 53 636117 CaiH F7 Basma Mhmd

4:57:43 4:56:50 89 636124 CaiH F7 Maha Fayez

5:06:33 4:11:12 82 636127 CaiH F7 Walaa Fouad

4:06:12 2:53:29 54 636121 CaiH F7 Zainab Galal

5:01:20 0:00:00 0 636115 CaiH F7TL Marwa foad

3:58:08 2:20:16 39 636131 CaiH F8 Aya Sayed

7:03:11 5:08:32 61 636130 CaiH F8 Enas Ahmed

7:15:52 4:36:14 62 636062 CaiH F8 Heba Zakaria

5:29:50 5:00:30 59 636132 CaiH F8 Jackln Anis

3:49:53 3:35:54 62 636592 CaiH F8 Norhan Mohsn

1:18:16 0:00:00 0 636128 CaiH F8TL Amani Ezat

5:00:27 4:54:19 88 636154 CaiH F9 Mai A.Ghafr

Page 4 of 8 Wednesday, August 23, 2023

Staffed Time ready ACD Calls Avaya ID Agent Name

0:19:07 0:19:07 2 636361 CaiH M18 Hamdi Ramdn

4:55:53 4:53:53 90 636197 CaiH M18 Shehata Ibr

1:02:43 0:58:59 6 636203 CaiH M18 Walid A.Hmd

1:13:44 0:47:18 20 636206 CaiH M19 Ahmed Tolba

2:22:53 1:23:31 32 636223 CaiH M19 Sherif Husn

1:07:38 0:51:17 6 636253 CaiH M20 Farag A.Bas

1:28:07 0:00:00 0 636240 CaiH M20 Karim Sayed

0:07:43 0:07:43 1 636229 CaiH M20 Mostf Mhmod

8:00:00 0:00:00 0 636224 CaiH M20 Saber Mhmd

7:59:32 0:20:36 7 636306 CaiH M21 Ayman Husin

1:03:12 1:03:12 10 636268 CaiH M21 Taher A.Fth

2:14:54 2:14:21 28 636337 CaiH SN Ahmed Sayed

6:13:38 4:33:01 57 636333 CaiH SN Aya Abdallah

5:45:08 4:30:06 69 636340 CaiH SN Hamdy A.Rhmn

7:09:05 4:21:00 66 636334 CaiH SN Hosam Husien

4:33:56 4:33:31 67 636343 CaiH SN Mhmod Hassan

5:48:03 4:12:57 62 636523 CaiH SN2 Basma Saad

6:06:32 6:01:59 97 636555 CaiH SN2 Ibrahm Mhmd

0:27:43 0:27:11 9 636525 CaiH SN2 Mhmd Haiba

6:01:02 5:53:39 85 636545 CaiH SN2 Sara Amin

5:39:28 5:10:08 77 636544 CaiH SN2 Sara Raafat

6:19:50 5:27:58 87 636533 CaiH SN2 Yasmn Sabri

0:47:35 0:00:00 0 636335 CaiH SNTL Khlod Mhmd

1:12:02 0:59:37 0 636447 CaiH Xin A.Alah Mhmd

0:55:29 0:52:49 0 636402 CaiH Xin Ahmed Afifi

1:05:43 1:05:36 1 636433 CaiH Xin Mohsen Mhmd

6:34:17 6:34:02 7 605025 CaiH Xin Neama Dsoky

7:04:18 6:54:24 8 605049 CaiH Xin Rehab Salah

0:22:43 0:00:35 0 605016 CaiH XM5 Ahmd A.Gwad

5:02:30 5:02:30 62 636030 CaiP F1 Amani Adel

5:04:24 5:04:23 75 636427 CaiP F1 Manal Adly

Page 5 of 8 Wednesday, August 23, 2023

Staffed Time ready ACD Calls Avaya ID Agent Name

5:27:21 5:07:42 74 636163 CaiP F10 Abeer Mhmd

3:58:38 3:16:05 58 636159 CaiP F10 Dalia A.Mnm

5:10:13 5:01:33 67 636158 CaiP F10 Eman Saeed

5:01:24 5:00:10 60 636168 CaiP F10 Hoda Nagdy

5:08:04 5:03:40 66 636161 CaiP F10 Rasha Fouad

5:03:44 5:03:34 73 636185 CaiP F2 Amal Husein

5:25:58 5:17:17 68 636087 CaiP F2 Heba Sayed

5:05:19 5:05:14 84 636012 CaiP F2 Shaima Nayef

5:06:13 5:05:39 68 636119 CaiP F3 Doaa Ahmed

8:00:00 0:00:00 0 636035 CaiP F3 Marwa Emam

5:05:22 5:05:17 75 636136 CaiP F3 Marwa Ibrahm

5:07:56 5:05:20 46 636061 CaiP F3 Nermin Nabil

5:27:24 5:12:07 61 636056 CaiP F3 Shaimaa Mhmd

5:44:59 5:09:02 67 636053 CaiP F3 Soad A.Hamid

5:02:16 5:02:04 85 636078 CaiP F4 Dina Mohamed

3:50:59 3:49:24 64 636150 Caip F4 Fatma Abdal

5:05:31 5:05:26 67 636103 CaiP F5 Yasmin Hasan

5:03:55 4:56:34 65 636110 CaiP F6 Heba A.Fatah

5:01:44 5:01:35 53 636538 CaiP F6 Heba Saed

5:07:43 5:07:06 51 636303 CaiP F6 Marian Kerls

5:01:52 4:56:07 55 636126 CaiP F7 Heba Shaaban

5:10:31 5:03:16 73 636123 CaiP F7 Mona Gamal

5:02:37 5:02:32 71 636384 CaiP F8 Nahed Ati

4:56:43 4:56:23 64 636139 CaiP F8 Nancy roshdy

5:11:20 5:03:33 80 636083 CaiP F9 Mrwa A.Rhmn

3:14:14 0:00:00 0 636141 CaiP F9TL Dina Abdo

3:49:27 3:49:21 83 636201 CaiP M18 Mhmd Ghanem

1:51:56 1:49:43 40 636219 CaiP M20 Ahmed Diab

1:01:02 0:00:00 0 636326 CaiP SHL Mohamd Atwa

6:07:43 5:47:06 83 636550 CaiP SN2 Ahmd Bayomy

6:12:47 5:59:52 100 636546 CaiP SN2 Ahmed Yehya

Page 6 of 8 Wednesday, August 23, 2023

Staffed Time ready ACD Calls Avaya ID Agent Name

6:12:12 5:49:18 95 636536 CaiP SN2 Eslam Sobhi

6:06:39 5:45:41 80 636101 CaiP SN2 Mhmd Mahdy

6:12:49 6:00:53 109 636520 CaiP SN2 Mostf Hsnin

6:12:52 6:00:06 105 636532 CaiP SN2 Sohier Mhmd

0:46:13 0:00:00 0 636332 CaiP SNTL Hasan Ahmd

1:03:27 0:00:00 0 636342 CaiP SNTL Mhmed Gmal

0:48:40 0:00:00 0 636336 CaiP SNTL Mina Nabil

6:46:19 6:15:01 106 605024 CaiP XF6 Aya Seyam

4:07:07 3:52:39 46 605012 CaiP XF6 Enas Salah

6:52:59 6:33:35 93 636129 CaiP XF6 Fatma Mhmod

7:09:53 6:57:45 115 636510 CaiP XF6 Menna Mostf

6:37:31 6:04:46 100 636480 CaiP XF6 Mona A.Hamd

6:32:36 5:49:34 102 636463 CaiP XF7 Basma Muslh

7:09:00 7:03:10 122 605057 CaiP XF7 Doaa Gamal

6:38:49 6:01:51 97 605072 CaiP XF7 Esraa Nuby

6:59:04 6:26:06 106 636467 CaiP XF7 Esraa Sayed

7:03:31 6:25:59 96 605004 CaiP XF7 Ibthal Mhmd

7:00:41 6:32:15 117 636312 CaiP XF7 Nada Ali

6:18:31 5:43:54 87 605036 CaiP XF7 Rabab Twfik

6:50:23 6:23:35 103 605046 CaiP XF7 Samia Hasan

6:46:48 6:40:03 118 636508 CaiP XF7 Shima Faisl

7:59:24 7:03:04 104 636458 CaiP XF7 Soad Mhmd

7:04:26 6:37:32 105 605003 CaiP XF7 Wafa Mhmd

5:14:59 0:00:00 0 636382 CaiP XF7TL Marwa Bkr

6:43:00 6:37:04 6 605028 CaiP Xin Eman Mhmod

7:07:30 7:06:07 7 636022 CaiP Xin Tasnem Sayd

0:03:52 0:00:00 0 636528 CaiP XM1 Ahmd Salah

0:15:30 0:00:00 0 636543 CaiP XM1 Hazm Ahmd

0:02:06 0:00:00 0 636403 CaiP XM1 Hosam Mhmod

1:44:10 1:43:58 34 636496 CaiP XM1 Islam Sabry

0:32:17 0:00:03 0 636439 CaiP XM1 Mhmd Ramdan

Page 7 of 8 Wednesday, August 23, 2023

Staffed Time ready ACD Calls Avaya ID Agent Name

0:44:44 0:00:55 0 636405 CaiP XM1 Yousef Mhmd

0:04:31 0:00:56 0 636524 CaiP XM2 Hamdy Ahmed

1:40:37 1:24:14 22 636026 CaiP XM2 Mhmd Galal

0:03:20 0:00:00 0 636497 CaiP XM2 Ramez Georg

2:36:20 2:00:45 32 636584 CaiP XM2 Ramy Sobhy

2:19:51 2:01:05 42 636441 CaiP XM2 Reda Fakhry

0:36:43 0:01:37 0 636552 CaiP XM3 Fadi Adel

0:04:47 0:00:00 0 636547 CaiP XM3 Ibrahm Mhmd

0:04:17 0:00:00 0 636442 CaiP XM3 Mahmod Adly

0:20:37 0:00:46 0 636416 CaiP XM3 Mahmoud Ali

0:16:10 0:11:17 4 636453 CaiP XM3 Mhmd Qadry

2:01:51 1:55:44 34 605037 CaiP XM4 Fady Tarek

0:06:33 0:00:45 0 636585 CaiP XM4 Fawzy Taher

0:17:55 0:00:00 0 636462 CaiP XM4 Islm A.Aziz

1:44:00 1:43:05 30 636414 CaiP XM4 Karem Mohsn

2:00:08 1:44:06 39 636446 CaiP XM4 Tarek Sedky

1:43:57 1:43:40 32 636415 CaiP XM5 Mstf Abdlah

0:47:52 0:00:00 0 636338 CaiPSNTL Arsnus Aziz

Page 8 of 8 Wednesday, August 23, 2023