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Installation and Operation

Smart-UPS™ RT

Uniterruptible Power Supply SURTD3000/5000 XL 200-240 VAC Tower/Rack-Mount 3U

This manual and the safety guide are available in Englis h on the enclosed CD

This manual and the safety guide are available in English on the enclosed CD and the APC Web site, www.apc.com.

您可以从随附的 CD 与 APC 网站 (www.apc.com)上获得本手册与安全指南的中文版本。

您可以從隨附的 CD 與 APC 網站 (www.apc.com)上獲得本手冊與安全指南的中文版本

Uživatelská příručka a bezpečnostní pokyny jsou k dispozici v češtině na přiloženém CD a na webových stránkách APC - www.apc.com.

Denne vejledning og sikkerhedsvejledningen er tilgængelige på dansk på den vedlagte CD og på APC's websted, www.apc.com.

Deze handleiding en het veiligheidshandboek staan in het Nederlands op de bijgevoegde cd en op de APC-website:

www.apc.com.

Ce manuel et le guide de sécurité sont disponibles en français sur le CD-ROM ci-inclus et sur le site Web d'APC, www.apc.com.

Dieses Handbuch sowie die Sicherheitsrichtlinien sind in deutscher Sprache auf der beiliegenden CD und auf der Website von APC unter www.apc.com verfügbar.

Το εγχειρίδιο αυτό και ο οδηγός ασφάλειας είναι διαθέσιμα στα ελληνικά στο CD που εσωκλείεται και στην ιστοσελίδα της APC, www.apc.com.

A használati utasítás és a biztonsági útmutató megtalálható magyarul a csatolt CD-n és az APC honlapján: www.apc.com.

Panduan dan petunjuk keselamatan ini tersedia dalam Bahasa Indonesia pada CD terlampir dan pada Situs web APC, www.apc.com.

Il

presente manuale e la corrispondente Guida per la sicurezza sono disponibili in italiano sul CD-ROM allegato e sul sito Web

di

APC all'indirizzo www.apc.com.

本書及び安全ガイドの日本語版は、同梱の CD 及び APC の Web サイト(www.apc.com)からご覧戴けます。

이 매뉴얼과 안전 가이드는 동봉된 CD 와 APC 웹사이트 www.apc.com 에서 한글로 이용할 수 있습니다 .

En norsk versjon av denne håndboken og sikkerhetsveiledningen finnes på den vedlagte CD-en og på APCs webområde www.apc.com.

Instrukcja obsługi oraz przewodnik bezpieczeństwa w języku polskim dostępne są na załączonej płycie CD i na stronie internetowej APC, www.apc.com.

Este manual e o guia de segurança estão disponíveis em português no CD incluso e no website da APC, www.apc.com.

Русская версия данного руководства и руководства по технике безопасности имеется на прилагаемом компакт-диске, а также на сайте компании APC: www.apc.com.

Este manual y la guía de seguridad están disponibles en español en el CD adjunto y en el sitio Web de APC, www.apc.com.

Denna manual och säkerhetsguide finns tillgänglig på svenska på medföljande CD och på APC:s webbsida, www.apc.com.

คําแนะนําดานความปลอดภยและคั ูมือนี้ที่เปนภาษาไทย สามารถดูไดในซีดีที่ใหมาและเวบไซตของ APC, www.apc.com

Bu k ı lavuzun ve güvenlik kı lavuzunun Türkçe versiyonu ürünle birlikte verilen CD’de ve www.apc.com adresindeki APC web sitesinde bulunmaktad ı r.

Smart-UPS TM RT

Uninterruptible Power Supply

SURTD 3000/5000 VA

200-240 VAC

Tower/Rack-Mount 3U English

2010 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by Schneider Electric Industries S.A.S., American Power Conversion Corporation, or affiliated companies. All other trademarks are the property of their respective owners.

990-2690B

06/2012

1

Introduction

The APC TM by Schneider Electric Smart-UPS TM RT is a high-performance, uninterruptible power supply (UPS) that provides protection for electronic equipment from utility power blackouts, brownouts, sags and surges. The UPS filters small utility line fluctuations and isolates electronic equipment from large disturbances by internally disconnecting from utility line power. The UPS provides continuous power from the internal battery until utility power returns to safe levels or the battery is fully discharged.

INSTALLATION

Read the Safety Guide before installing the UPS.

Unpacking

Inspect the UPS upon receipt. Notify the carrier and dealer if there is damage.

The packaging is recyclable; save it for reuse or dispose of it properly.

Check the package contents:

UPS (with battery modules disconnected) Front bezel Literature kit containing:

XLT/XLI/XLTW models:

PowerChute TM software CD Serial cable 3000 VA XLI models: two output power cords, two input power cords 3000 VA models: conversion faceplate for accommodating a Network Management Card 5000 VA XLI models: four output power cords, Network Management Card documentation

Product documentation

Smart-UPS RT User Manuals CD

Warranty Information

Specifications

TEMPERATURE

 

This unit is intended for indoor use only. Select a location sturdy enough to handle the weight. Do not operate the UPS where there is excessive dust or the temperature and humidity are outside the specified limits.

OPERATING

32° to 104° F (0° to 40° C) 5° to 113° F (-15° to 45° C) charge the UPS battery every six months

STORAGE

MAXIMUM

 

ELEVATION

OPERATING

10,000 ft (3,000 m) 50,000 ft (15,240 m)

Ensure that the air vents on the front and rear of the UPS are not blocked.

STORAGE

HUMIDITY

0 to 95% relative humidity

 

WEIGHT

 
W EIGHT  

UPS

120

lbs (55 kg)

UPS WITH

140

lbs (64 kg)

 

PACKAGING

 

2

Wiring and Connecting the UPS

5000 VA XLI MODELS ONLY: HARDWIRING INSTRUCTIONS

Wiring must be performed by a qualified electrician.

Install a high magnetic 30/32 A utility circuit breaker.

Adhere to all national and local electrical codes.

Use #10 AWG gauge (5 mm 2 ) wire.

1. Switch the utility circuit breaker OFF.

2. Remove the input access panel.

3. Remove circular knockout.

Remove the input access panel. 3. Remove circular knockout. 4. Run #10 AWG gauge (5 mm
Remove the input access panel. 3. Remove circular knockout. 4. Run #10 AWG gauge (5 mm

4. Run #10 AWG gauge (5 mm 2 ) wire through the access panel, and connect the wires to the terminal block (Green: Ground, Brown: Hot, Blue: Neutral). Use an appropriate strain relief (not included).

Neutral). Use an appropriate strain relief (not included). 5. Switch the utility circuit breaker ON. 6.

5. Switch the utility circuit breaker ON.

6. Check line voltages.

7. Replace the access panel.

3

CONNECTING THE BATTERY MODULES AND ATTACHING THE FRONT BEZEL

C ONNECTING THE B ATTERY MODULES AND A TTACHING THE F RONT B EZEL 4

C ONNECTING THE B ATTERY MODULES AND A TTACHING THE F RONT B EZEL 4

4

C ONNECTING THE B ATTERY MODULES AND A TTACHING THE F RONT B EZEL 4

C ONNECTING THE B ATTERY MODULES AND A TTACHING THE F RONT B EZEL 4

BASIC CONNECTORS

The serial connector is to be used for interfacing with APC PowerChute software and terminal

The serial connector is to be used for interfacing with APC PowerChute software and terminal emulation software.

serial com

 

Use only cables approved by APC.

 

Any other interface cable will be incompatible with the UPS connector.

  Manual bypass enables the user to manually put connected equipment into bypass mode.
 

Manual bypass enables the user to manually put connected equipment into bypass mode.

normal

bypass

Emergency Power Off terminal allows the user to connect the UPS to the central EPO

Emergency Power Off terminal allows the user to connect the UPS to the central EPO system.

EPO terminal

 
The UPS features a transient voltage surge-suppression (TVSS) screw for connecting the ground lead on

The UPS features a transient voltage surge-suppression (TVSS) screw for connecting the ground lead on surge suppression devices such as telephone and network line protectors. When connecting grounding cable, disconnect the unit from the utility power outlet.

TVSS screw

 
Optional external battery packs provide extended run time during power outages. These units support up

Optional external battery packs provide extended run time during power outages. These units support up to ten external battery packs. See the APC Web site, www.apc.com for the information on the external battery pack, SURT192XLBP.

external battery

 

pack connector

5000 VA

 
5000 VA  

XLI models

  pack connector 5000 VA   XLI models output circuit breakers   3000/5000VA XLJ/XLT/ XLTW

output circuit

breakers

 

3000/5000VA

3000/5000VA

XLJ/XLT/XLTW

models

5000 VA   XLI models output circuit breakers   3000/5000VA XLJ/XLT/ XLTW models output circuit breakers

output circuit

breakers

5

CONNECTING EQUIPMENT AND POWER TO THE UPS

1. Connect equipment to the UPS (cables not included for XLJ/XLT/XLTW models).

2. Avoid using extension cords.

3000 VA XLJ/XLT/XLI/XLTW and 5000 VA XLJ/XLT/XLTW models: Using a power cord, plug the UPS into a two-pole, three-wire, grounded receptacle only.

5000 VA XLJ models: To draw full 5000 VA from the UPS have a qualified electrician cut off the input plug and hardwire the UPS to the appropriate power panel.

3. Turn on all connected equipment. To use the UPS as a master ON/OFF switch, ensure all connected equipment is switched ON. The equipment will not be powered until the UPS is turned on.

4. To power up the UPS press the

until the UPS is turned on. 4. To power up the UPS press the button on

button on the front panel.

The UPS battery charges when it is connected to utility power. The battery charges to 90% capacity during the first three hours of normal operation. Do not expect full battery run capability during this initial charge period.

5. For additional computer system security, install PowerChute ® Server Smart-UPS monitoring software.

OPTIONS

Refer to the APC Web site, www.apc.com for available accessories.

External Battery Pack SURT192XLBP

Rail Kit SURTRK2

Isolation Transformer

Service Bypass Panel

6

OPERATION

Load

O PERATION L o a d S MART -UPS RT F RONT D ISPLAY B a

SMART-UPS RT FRONT DISPLAY

O PERATION L o a d S MART -UPS RT F RONT D ISPLAY B a

Battery Charge

RT F RONT D ISPLAY B a t t e r y C h a r

Indicator

Description

Online

The Online LED illuminates when the UPS is drawing utility power and performing double conversion to supply power to connected equipment.

double conversion to supply power to connected equipment. On Battery The UPS is supplying battery power

On Battery

The UPS is supplying battery power to the connected equipment.

UPS is supplying battery power to the connected equipment. Bypass The Bypass LED illuminates indicating that

Bypass

The Bypass LED illuminates indicating that the UPS is in bypass mode. Utility power is sent directly to connected equipment during bypass mode operation. Bypass mode operation is the result of an internal UPS fault, an overload condition or a user initiated command either through an accessory or the manual bypass switch. Battery operation is not available while the UPS is in bypass mode. Refer to Troubleshooting in this manual.

in bypass mode. Refer to Troubleshooting in this manual. Fault The UPS detects an internal fault.

Fault

The UPS detects an internal fault. Refer to Troubleshooting in this manual.

internal fault. Refer to Troubleshooting in this manual. Overload An overload condition exists. See

Overload

An overload condition exists. See Troubleshooting.

An overload condition exists. See Troubleshooting. Replace The battery is disconnected or must be replaced.

Replace

The battery is disconnected or must be replaced. See Troubleshooting.

Battery

exists. See Troubleshooting. Replace The battery is disconnected or must be replaced. See Troubleshooting. Battery

Feature

Function

Power On

Press this button to turn on the UPS. (See below for additional capabilities.)

button to turn on the UPS. (See below for additional capabilities.) Power Off Press this button

Power Off

Press this button to turn off the UPS.

button to turn on the UPS. (See below for additional capabilities.) Power Off Press this button

7

Feature

Function

Cold Start

When there is no utility power and the UPS is off, press and hold the power up the UPS and connected equipment.

When there is no utility power and the UPS is off, press and hold the power

button to

 
 

The UPS will emit two beeps. During the second beep, release the button.

 

Self-Test

Automatic: The UPS performs a self-test automatically when turned on, and every two weeks thereafter (by default). During the self-test, the UPS briefly operates the connected equipment on battery.

Manual: Press and hold the

button for a few seconds to initiate the self-test.

button for a few seconds to initiate the self-test.

Diagnostic Utility Voltage

 
The UPS has a diagnostic feature that displays the utility voltage. Plug the UPS into

The UPS has a diagnostic feature that displays the utility voltage. Plug the UPS into the normal utility power.

The UPS starts a self-test as part of this procedure. The self-test does not affect the voltage display.

Press and hold the

button to view the utility voltage bar graph

button to view the utility voltage bar graph

display. The five-LED, Battery Charge front panel shows the utility input voltage.

display. The five-LED, Battery Charge front panel shows the utility input voltage.

display on the right of the

Refer to the figure at left for the voltage reading (values are not listed on the UPS).

The display indicates the voltage is between the displayed value on the list and the next higher value.

8

USER CONFIGURABLE ITEMS

NOTE: SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE, OPTIONAL SMART SLOT ACCESSORY CARDS, OR TERMINAL MODE.

 

FACTORY

USER SELECTABLE

 

FUNCTION

DEFAULT

CHOICES

DESCRIPTION

Automatic Self-Test

On start-up and every 14 days, thereafter

On start-up and every 7 days thereafter On start-up and every 14 days thereafter On start-up only No self-test

Set the interval at which the UPS will execute a self-test.

Date of Last Battery Replacement

Manufacture date

Date of

Reset this date when you replace the battery modules.

battery replacement

Minimum Run time Before Return from Shutdown

0 seconds

0

to 3600 s of run time

Specify the minimum run time following a low battery shutdown, before powering connected equipment.

Audible Alarm

ON

ON, OFF

Enable or disable all alarms permanently.

Setting

Simple Shutdown

90 seconds

0

to 1800 s

Set the interval between the time when the UPS receives a simple shutdown command and the actual shutdown.

Delay

Simple Low Run Time Warning

150

seconds

0

to 1800 s

Change the warning interval default to a higher setting if the operating system requires a longer interval for shutdown. The low battery warning beeps are continuous when 150 seconds of run time remain.

High Bypass Point

 

Output Voltage Setting

Maximum voltage that the UPS

255

VAC

200

VAC:

will pass to connected

 

210

- 280 VAC

equipment during internal bypass operation.

208

VAC:

220

- 280 VAC

 

220

VAC:

235

- 280 VAC

230

VAC:

245

- 280 VAC

240

VAC:

255

- 280 VAC

9

NOTE: SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE, OPTIONAL SMART SLOT ACCESSORY CARDS, OR TERMINAL MODE.

 

FACTORY

USER SELECTABLE

   

FUNCTION

DEFAULT

CHOICES

 

DESCRIPTION

Low Bypass Point

 

Output Voltage Setting

Minimum voltage that the UPS

160

VAC

200

VAC:

will pass to connected

 

160

- 185 VAC

equipment during internal bypass operation.

208

VAC:

160

- 190 VAC

 

220

VAC:

160

- 195 VAC

230

VAC:

160

- 200 VAC

240

VAC:

160

- 205 VAC

Output Voltage

XLJ

models:

200, 208, 220,

 

Allows the user to select the on on-line output voltage.

200

VAC

230, 240 VAC

XLT

models:

   

208

VAC

XLTW models:

220

VAC

XLI

models:

230

VAC

Output Frequency

Automatic

50

± 3 Hz

60

± 3 Hz

Sets the allowable UPS output

50

± 3 Hz or

50

± 1 Hz

60

± 1 Hz

frequency. Whenever possible,

60

± 3 Hz

50

± 0.1 Hz

60

± 0.1 Hz

the output frequency tracks the

 

50

± 3 Hz or 60 ± 3 Hz

input frequency.

Number of External Battery Packs

0

0 to 100

 

Defines the number of external connected battery packs for proper run time prediction.

Bypass Acceptable

Not required

Required/ Not required

Phase and frequency lock required/not required before the UPS will switch to bypass.

10

CONNECTING THE EPO (EMERGENCY POWER OFF) OPTION

The output power can be disabled in an emergency by closing a switch connected to the EPO.

Adhere to National and local electrical codes when wiring the EPO.

EPO

switch

and local electrical codes when wiring the EPO. EPO switch The EPO switch is internally powered

The EPO switch is internally powered by the UPS for use with non-powered switch circuit breakers.

The EPO circuit is considered a Class 2 circuit, (UL, CSA standards) and a SELV circuit (IEC standard).

Both Class 2 and SELV circuits must be isolated from all primary circuitry. Do not connect any circuit to the EPO terminal block unless it can be confirmed that the circuit is Class 2 or SELV.

If circuit standard cannot be confirmed, use a contact closure switch.

Use one of the following cable types to connect the UPS to the EPO switch:

CL2: Class 2 cable for general use

CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.

CL2R: Riser cable for use in a vertical run in a floor to floor shaft.

CLEX: Limited use cable for use in dwellings and for use in raceways.

For installation in Canada: Use only CSA certified, type ELC (extra-low voltage control cable).

11

TERMINAL MODE TO CONFIGURE UPS PARAMETERS

3000 VA models:

Terminal Mode is a menu driven interface that enables configuration of the UPS by users not wishing to use PowerChute ® software or an optional Network Management Card.

Connect the serial cable to the serial com connector on the back of the UPS.

If PowerChute software is not installed do not perform steps 1 and 7.

1.

For Windows users: STOP the PowerChute Server using the following steps:

 

From the Desktop, go to Start => Settings => Control Panel => Administrative Tools => Services.

1a.

Select APC PowerChute Server – right click the mouse and select Stop. For Linux users: STOP the PowerChute Server using the following steps:

Change directory to /etc/init.d.

Initiate the command ./PowerChute stop.

2.

Open a terminal program. Example: HyperTerminal

From the Desktop, go to Start => Programs => Accessories => Communication =>HyperTerminal.

3.

Double-click on the HyperTerminal icon.

Follow the prompts to choose a name and select an icon. Disregard the message, “ install a modem,” if it is displayed. Click OK.

must

Select the COM port that is connected to your UPS. The port settings are:

 

bits per second - 9600

data - bits 8

parity - none

stop bit - 1

flow control - none

 

Press ENTER

 

4.

Press 1 to modify the UPS parameters.

5.

Follow the prompts.

6.

Exit the terminal program.

7.

For Windows users: START the PowerChute ® Server using the following steps:

From the Desktop, go to Start => Settings => Control Panel => Administrative Tools => Services.

7a.

Select APC PowerChute Server – right click the mouse and select Start. For Linux users: START the PowerChute Server using the following steps:

Change directory to /etc/init.d.

Initiate the command ./PowerChute start.

12

5000 VA models:

Terminal Mode is a menu driven interface that enables configuration of the UPS by users not using PowerChute software or the installed Network Management Card interfaces.

Connect the serial cable to the serial port on the back of the UPS.

If PowerChute software is not installed do not perform steps 1 and 5.

1. For Windows users: STOP the PowerChute ® Server using the following steps:

From the Desktop, go to Start => Settings => Control Panel => Administrative Tools => Services.

Select APC PowerChute Server – right click the mouse and select Stop. 1a. For Linux users: STOP the PowerChute Server using the following steps:

Change directory to /etc/init.d.

Initiate the command ./PowerChute stop.

2. Open a terminal program. Example: HyperTerminal

From the Desktop, go to Start => Programs => Accessories => Communication =>HyperTerminal.

3. Double-click on the HyperTerminal icon.

Follow the prompts to choose a name and select an icon. Disregard the message, “ install a modem,” if it is displayed. Click OK.

Select the COM port that is connected to your UPS. The port settings are:

bits per second - 9600

data - bits 8

parity - none

stop bit - 1

flow control - none

Press ENTER

must

4. Example for setting the number of external battery packs (SURT192XLBP):

Once the blank terminal window is open, follow these steps to enter the number of battery packs:

Press ENTER to initiate terminal mode. Press ENTER multiple times, until the prompt User Name: is displayed. Follow the prompts. Type slowly, waiting until each character appears on the screen prior to typing the next character. Network Management Card defaults:

User Name: apc

Password: apc

Press 1 and ENTER to select Device Manager.

Select the model by entering the corresponding number, then press ENTER.

Press 3 and ENTER to select Configuration.

Press 1 and ENTER to select Battery.

13

Press 2 and ENTER to change the Battery Settings.

Type in the number of external battery packs (four battery modules per pack), and press ENTER. (Number of packs: 1 = 1 SURT192XLBP, 2 = 2 SURT192XLBP etc.)

Press 3 and ENTER to accept the changes.

Press ESC multiple times (5) to return to the main menu.

Press 4 and ENTER to log out.

5. For Windows users: START the PowerChute ® Server using the following steps:

From the Desktop, go to Start => Settings => Control Panel => Administrative Tools => Services.

Select APC PowerChute Server – right click the mouse and select Start. 5a. For Linux users: START the PowerChute Server using the following steps:

Change directory to /etc/init.d.

Initiate the command ./PowerChute start.

14

MAINTENANCE AND TRANSPORT

Replacing the Battery Module

This UPS has an easy to replace, hot-swappable battery module. Replacement is a safe procedure, isolated from electrical hazards. You may leave the UPS and connected equipment on during the procedure. See your dealer or contact APC at the Web site, www.apc.com for information on replacement battery modules.

The battery replacement procedure must include replacing all battery modules in the UPS and connected external battery pack(s).

Once the battery(s) are disconnected, the connected equipment is not protected from power outages. Be
Once the battery(s) are disconnected, the connected equipment is not protected from power outages. Be

Once the battery(s) are disconnected, the connected equipment is not protected from power outages. Be careful during battery replacement, the battery modules are heavy.

Be sure to deliver spent batteries to a recycling facility or ship to the manufacturer in the replacement battery packing material.

REMOVING BATTERY MODULES

recycling facility or ship to the manufacturer in the replacement battery packing material. R EMOVING B

recycling facility or ship to the manufacturer in the replacement battery packing material. R EMOVING B

recycling facility or ship to the manufacturer in the replacement battery packing material. R EMOVING B
recycling facility or ship to the manufacturer in the replacement battery packing material. R EMOVING B

recycling facility or ship to the manufacturer in the replacement battery packing material. R EMOVING B
recycling facility or ship to the manufacturer in the replacement battery packing material. R EMOVING B

recycling facility or ship to the manufacturer in the replacement battery packing material. R EMOVING B
recycling facility or ship to the manufacturer in the replacement battery packing material. R EMOVING B

15

REPLACING BATTERY MODULES

R EPLACING B ATTERY MODULES Disconnecting the Battery for Transport Always DISCONNECT THE BATTERY(s) before shipping

R EPLACING B ATTERY MODULES Disconnecting the Battery for Transport Always DISCONNECT THE BATTERY(s) before shipping

R EPLACING B ATTERY MODULES Disconnecting the Battery for Transport Always DISCONNECT THE BATTERY(s) before shipping

R EPLACING B ATTERY MODULES Disconnecting the Battery for Transport Always DISCONNECT THE BATTERY(s) before shipping

R EPLACING B ATTERY MODULES Disconnecting the Battery for Transport Always DISCONNECT THE BATTERY(s) before shipping

R EPLACING B ATTERY MODULES Disconnecting the Battery for Transport Always DISCONNECT THE BATTERY(s) before shipping

R EPLACING B ATTERY MODULES Disconnecting the Battery for Transport Always DISCONNECT THE BATTERY(s) before shipping

R EPLACING B ATTERY MODULES Disconnecting the Battery for Transport Always DISCONNECT THE BATTERY(s) before shipping
R EPLACING B ATTERY MODULES Disconnecting the Battery for Transport Always DISCONNECT THE BATTERY(s) before shipping

Disconnecting the Battery for Transport

Always DISCONNECT THE BATTERY(s) before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The battery(s) may remain in the UPS.

1. Shut down and disconnect any equipment attached to the UPS.

2. Shut down and disconnect the UPS from the power supply.

3. Unplug the battery connectors. Refer to Replacing Battery modules in this manual.

For shipping instructions contact APC at the Web site, www.apc.com.

16

TROUBLESHOOTING, SERVICE, AND WARRANTY INFORMATION

Use the table below to solve minor installation and operation problems. Refer to the APC Web site, www.apc.com for assistance with complex UPS problems.

PROBLEM AND POSSIBLE CAUSE

 

SOLUTION

UPS WILL NOT TURN ON

 

Battery not connected properly.

Check that the battery connectors are fully engaged.

button not pushed. Press the button once to power the UPS and the connected equipment.

button not pushed.

Press the

button not pushed. Press the button once to power the UPS and the connected equipment.

button once to power the UPS and the connected equipment.

UPS not connected to utility power supply.

Check that the power cable from the UPS to the utility power supply is securely connected at both ends.

Very low or no utility voltage.

Check the utility power supply to the UPS by plugging in a table lamp. If the light is very dim, have the utility voltage checked.

UPS WILL NOT TURN OFF

 
button not pushed. Press the button once to turn the UPS off.

button not pushed.

Press the

button not pushed. Press the button once to turn the UPS off.

button once to turn the UPS off.

Internal UPS fault.

Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.

UPS BEEPS OCCASIONALLY

 

Normal UPS operation when running on battery.

None. The UPS is protecting the connected equipment.

UPS DOES NOT PROVIDE EXPECTED BACKUP TIME

 

The UPS battery(s) are weak due to a recent outage or battery(s) are near the end of their service life.

Charge the battery(s). Battery modules require recharging after extended outages. They wear faster when put into service often or when operated at elevated temperatures. If the battery(s) are near the end of their service life, consider replacing the battery(s) even if the Replace Battery LED is not illuminated.

FRONT PANEL LEDS FLASH SEQUENTIALLY

 

The UPS has been shut down remotely through software or an optional accessory card.

None. The UPS will restart automatically when utility power returns.

ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET

The UPS is shut down and the battery is discharged from an extended outage.

None. The UPS will return to normal operation when the power is restored and the battery has a sufficient charge.

BYPASS AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE

The UPS is overloaded

The connected equipment exceeds the specified “maximum load” as defined in Specifications on the APC Web site, www.apc.com.

The alarm remains on until the overload is removed. Disconnect nonessential equipment from the UPS to eliminate the overload condition.

17

PROBLEM AND POSSIBLE CAUSE

SOLUTION

BYPASS LED ILLUMINATES

The bypass switch has been turned on manually or through an accessory.

If bypass is the chosen mode of operation, ignore the illuminated LED.

If bypass is not the chosen mode of operation move the bypass switch on the back of the UPS, to the normal position.

FAULT AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE

The UPS has ceased sending power to connected equipment.

The connected equipment exceeds the specified “maximum load” as defined in Specifications on the APC Web site, www.apc.com.

Disconnect nonessential equipment from the UPS to eliminate the overload condition.

Press the OFF button, then the ON button to restore power to connected equipment.

FAULT LED ILLUMINATES

Internal UPS fault.

Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.

REPLACE BATTERY LED ILLUMINATES

Replace Battery LED flashes and short beep is emitted every two seconds to indicate the battery is disconnected.

Check that the battery connectors are fully engaged.

Weak battery.

Allow the battery to recharge for 24 hours. Then, perform a self-test. If the problem persists after recharging, replace the battery.

Failure of a battery self-test.

The UPS emits short beeps for one minute and the Replace Battery LED illuminates. The UPS repeats the alarm every five hours. Perform the self-test procedure after the battery has charged for 24 hours to confirm the Replace Battery condition. The alarm stops and the LED clears if the battery passes the self-test.

UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS

Very high, low, or distorted line voltage. Inexpensive fuel powered generators can distort the voltage.

Move the UPS to a different outlet on a different circuit. Test the input voltage with the utility voltage display.

DIAGNOSTIC UTILITY VOLTAGE

All five LEDs are illuminated

The line voltage is extremely high and should be checked by an electrician.

There is no LED illumination

If the UPS is plugged into a properly functioning utility power outlet, the line voltage is extremely low.

ONLINE LED

There is no LED illumination

The UPS is running on battery, or it is not turned on.

The LED is blinking

The UPS is running an internal self-test.

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Service

If the UPS requires service do not return it to the dealer. Follow these steps:

1. Review the problems discussed in the Troubleshooting section of this manual to eliminate common problems.

2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.

Note the model number of the UPS, the serial number located on the back of the unit, and the date purchased. If you call APC Customer Support, a technician will ask you to describe the problem and attempt to solve it over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).

If the UPS is under warranty, repairs are free.

Procedures for servicing or returning products may vary internationally. Refer to the APC Web site for country specific instructions.

3. Pack the UPS in its original packaging.

If the original packing is not available, refer to the APC Web site, www.apc.com for information about obtaining a new set.

Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty. Always DISCONNECT THE BATTERY(S) before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations.

The battery(s) may remain in the UPS.

4. Mark the RMA# on the outside of the package.

5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Support.

Limited Warranty

American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does not apply to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase.

EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.

EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, APC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise.

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RADIO FREQUENCY WARNINGS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference. The user is responsible for correcting the interference.

Shielded signal cables must be used with this product to ensure compliance with the Class A FCC limits.

product to ensure compliance with the Class A FCC limits. APC Worldwide Customer Support Customer support

APC Worldwide Customer Support

Customer support for this or any other APC product is available at no charge in any of the following ways:

Refer to the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests.

www.apc.com (Corporate Headquarters) Connect to localized APC Web sites for specific countries, each of which provides customer support information.

www.apc.com/support/ Global support searching APC Knowledge Base and using e-support.

Contact an APC Customer Support center by telephone or e-mail. Local, country-specific centers:

go to www.apc.com/support/contact for information.

Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support.

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