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Installation and Operation

Smart-UPS RT
Uniterruptible Power Supply SURTD3000/5000 XL 200-240 VAC Tower/Rack-Mount 3U

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Smart-UPSTM RT
Uninterruptible Power Supply SURTD 3000/5000 VA 200-240 VAC Tower/Rack-Mount 3U English

2010 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by Schneider Electric Industries S.A.S., American Power Conversion Corporation, or affiliated companies. All other trademarks are the property of their respective owners. 990-2690B 06/2012

Introduction
The APCTM by Schneider Electric Smart-UPSTM RT is a high-performance, uninterruptible power supply (UPS) that provides protection for electronic equipment from utility power blackouts, brownouts, sags and surges. The UPS filters small utility line fluctuations and isolates electronic equipment from large disturbances by internally disconnecting from utility line power. The UPS provides continuous power from the internal battery until utility power returns to safe levels or the battery is fully discharged.

INSTALLATION
Read the Safety Guide before installing the UPS.

Unpacking
Inspect the UPS upon receipt. Notify the carrier and dealer if there is damage. The packaging is recyclable; save it for reuse or dispose of it properly. Check the package contents:

UPS (with battery modules disconnected) Front bezel Literature kit containing: Product documentation Smart-UPS RT User Manuals CD Warranty Information

XLT/XLI/XLTW models: PowerChuteTM software CD Serial cable 3000 VA XLI models: two output power cords, two input power cords 3000 VA models: conversion faceplate for accommodating a Network Management Card 5000 VA XLI models: four output power cords, Network Management Card documentation

Specifications
TEMPERATURE OPERATING STORAGE M AXIMUM ELEVATION OPERATING STORAGE 32 to 104 F (0 to 40 C) 5 to 113 F (-15 to 45 C) charge the UPS battery every six months This unit is intended for indoor use only. Select a location sturdy enough to handle the weight. Do not operate the UPS where there is excessive dust or the temperature and humidity are outside the specified limits. Ensure that the air vents on the front and rear of the UPS are not blocked.

10,000 ft (3,000 m) 50,000 ft (15,240 m)

HUMIDITY WEIGHT UPS UPS WITH PACKAGING

0 to 95% relative humidity 120 lbs (55 kg) 140 lbs (64 kg)

Wiring and Connecting the UPS


5000 VA XLI MODELS ONLY: HARDWIRING INSTRUCTIONS 1. 2. 3. Wiring must be performed by a qualified electrician. Install a high magnetic 30/32 A utility circuit breaker. Adhere to all national and local electrical codes. Use #10 AWG gauge (5 mm2) wire. Switch the utility circuit breaker OFF. Remove the input access panel. Remove circular knockout.

4.

Run #10 AWG gauge (5 mm2) wire through the access panel, and connect the wires to the terminal block (Green: Ground, Brown: Hot, Blue: Neutral). Use an appropriate strain relief (not included).

5. 6. 7.

Switch the utility circuit breaker ON. Check line voltages. Replace the access panel.

CONNECTING THE BATTERY MODULES AND ATTACHING THE FRONT BEZEL

BASIC CONNECTORS The serial connector is to be used for interfacing with APC PowerChute software and terminal emulation software. serial com Use only cables approved by APC. Any other interface cable will be incompatible with the UPS connector. Manual bypass enables the user to manually put connected equipment into bypass mode. normal bypass Emergency Power Off terminal allows the user to connect the UPS to the central EPO system. EPO terminal The UPS features a transient voltage surge-suppression (TVSS) screw for connecting the ground lead on surge suppression devices such as telephone and network line protectors. When connecting grounding cable, disconnect the unit from the utility power outlet. Optional external battery packs provide extended run time during power outages. These units support up to ten external battery packs. See the APC Web site, www.apc.com for the information on the external battery pack, SURT192XLBP.

TVSS screw

external battery pack connector 5000 VA XLI models

output circuit breakers 3000/5000VA XLJ/XLT/XLTW models

output circuit breakers

CONNECTING EQUIPMENT AND POWER TO THE UPS 1. 2. Connect equipment to the UPS (cables not included for XLJ/XLT/XLTW models). Avoid using extension cords. 3000 VA XLJ/XLT/XLI/XLTW and 5000 VA XLJ/XLT/XLTW models: Using a power cord, plug the UPS into a two-pole, three-wire, grounded receptacle only. 3. 5000 VA XLJ models: To draw full 5000 VA from the UPS have a qualified electrician cut off the input plug and hardwire the UPS to the appropriate power panel. Turn on all connected equipment. To use the UPS as a master ON/OFF switch, ensure all connected equipment is switched ON. The equipment will not be powered until the UPS is turned on. button on the front panel. To power up the UPS press the The UPS battery charges when it is connected to utility power. The battery charges to 90% capacity during the first three hours of normal operation. Do not expect full battery run capability during this initial charge period. For additional computer system security, install PowerChute Server Smart-UPS monitoring software.

4.

5.

OPTIONS Refer to the APC Web site, www.apc.com for available accessories.

External Battery Pack SURT192XLBP Rail Kit SURTRK2 Isolation Transformer Service Bypass Panel

OPERATION
Load

SMART-UPS RT FRONT DISPLAY

Battery Charge

Indicator Online

Description

The Online LED illuminates when the UPS is drawing utility power and performing double conversion to supply power to connected equipment. The UPS is supplying battery power to the connected equipment.

On Battery

Bypass

The Bypass LED illuminates indicating that the UPS is in bypass mode. Utility power is sent directly to connected equipment during bypass mode operation. Bypass mode operation is the result of an internal UPS fault, an overload condition or a user initiated command either through an accessory or the manual bypass switch. Battery operation is not available while the UPS is in bypass mode. Refer to Troubleshooting in this manual. The UPS detects an internal fault. Refer to Troubleshooting in this manual. An overload condition exists. See Troubleshooting. The battery is disconnected or must be replaced. See Troubleshooting.

Fault Overload

Replace Battery

Feature Power On

Function

Press this button to turn on the UPS. (See below for additional capabilities.)

Power Off

Press this button to turn off the UPS.

Feature Cold Start

Function

When there is no utility power and the UPS is off, press and hold the power up the UPS and connected equipment. The UPS will emit two beeps. During the second beep, release the button.

button to

Self-Test

Automatic: The UPS performs a self-test automatically when turned on, and every two weeks thereafter (by default). During the self-test, the UPS briefly operates the connected equipment on battery. Manual: Press and hold the button for a few seconds to initiate the self-test.

Diagnostic Utility Voltage

The UPS has a diagnostic feature that displays the utility voltage. Plug the UPS into the normal utility power. The UPS starts a self-test as part of this procedure. The self-test does not affect the voltage display. Press and hold the button to view the utility voltage bar graph display. The five-LED, Battery Charge display on the right of the front panel shows the utility input voltage. Refer to the figure at left for the voltage reading (values are not listed on the UPS). The display indicates the voltage is between the displayed value on the list and the next higher value.

USER CONFIGURABLE ITEMS


NOTE: SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE, OPTIONAL SMART SLOT ACCESSORY CARDS, OR TERMINAL MODE. FUNCTION Automatic Self-Test FACTORY DEFAULT On start-up and every 14 days, thereafter USER SELECTABLE CHOICES On start-up and every 7 days thereafter On start-up and every 14 days thereafter On start-up only No self-test Date of battery replacement 0 to 3600 s of run time DESCRIPTION Set the interval at which the UPS will execute a self-test.

Date of Last Battery Replacement Minimum Run time Before Return from Shutdown Audible Alarm Setting Simple Shutdown Delay

Manufacture date 0 seconds

Reset this date when you replace the battery modules. Specify the minimum run time following a low battery shutdown, before powering connected equipment. Enable or disable all alarms permanently. Set the interval between the time when the UPS receives a simple shutdown command and the actual shutdown. Change the warning interval default to a higher setting if the operating system requires a longer interval for shutdown. The low battery warning beeps are continuous when 150 seconds of run time remain. Maximum voltage that the UPS will pass to connected equipment during internal bypass operation.

ON 90 seconds

ON, OFF 0 to 1800 s

Simple Low Run Time Warning

150 seconds

0 to 1800 s

High Bypass Point 255 VAC

Output Voltage Setting 200 VAC: 210 - 280 VAC 208 VAC: 220 - 280 VAC 220 VAC: 235 - 280 VAC 230 VAC: 245 - 280 VAC 240 VAC: 255 - 280 VAC

NOTE: SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE, OPTIONAL SMART SLOT ACCESSORY CARDS, OR TERMINAL MODE. FUNCTION Low Bypass Point 160 VAC FACTORY DEFAULT USER SELECTABLE CHOICES Output Voltage Setting 200 VAC: 160 - 185 VAC 208 VAC: 160 - 190 VAC 220 VAC: 160 - 195 VAC 230 VAC: 160 - 200 VAC 240 VAC: 160 - 205 VAC 200, 208, 220, 230, 240 VAC DESCRIPTION Minimum voltage that the UPS will pass to connected equipment during internal bypass operation.

Output Voltage

XLJ models: 200 VAC XLT models: 208 VAC XLTW models: 220 VAC XLI models: 230 VAC Automatic 50 3 Hz or 60 3 Hz 0

Allows the user to select the on on-line output voltage.

Output Frequency

50 3 Hz 60 3 Hz 50 1 Hz 60 1 Hz 50 0.1 Hz 60 0.1 Hz 50 3 Hz or 60 3 Hz 0 to 100

Sets the allowable UPS output frequency. Whenever possible, the output frequency tracks the input frequency. Defines the number of external connected battery packs for proper run time prediction. Phase and frequency lock required/not required before the UPS will switch to bypass.

Number of External Battery Packs Bypass Acceptable

Not required

Required/ Not required

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CONNECTING THE EPO (EMERGENCY POWER OFF) OPTION The output power can be disabled in an emergency by closing a switch connected to the EPO. Adhere to National and local electrical codes when wiring the EPO.

EPO switch

The EPO switch is internally powered by the UPS for use with non-powered switch circuit breakers. The EPO circuit is considered a Class 2 circuit, (UL, CSA standards) and a SELV circuit (IEC standard). Both Class 2 and SELV circuits must be isolated from all primary circuitry. Do not connect any circuit to the EPO terminal block unless it can be confirmed that the circuit is Class 2 or SELV. If circuit standard cannot be confirmed, use a contact closure switch. Use one of the following cable types to connect the UPS to the EPO switch: CL2: Class 2 cable for general use CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air. CL2R: Riser cable for use in a vertical run in a floor to floor shaft. CLEX: Limited use cable for use in dwellings and for use in raceways. For installation in Canada: Use only CSA certified, type ELC (extra-low voltage control cable).

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TERMINAL MODE TO CONFIGURE UPS PARAMETERS 3000 VA models: Terminal Mode is a menu driven interface that enables configuration of the UPS by users not wishing to use PowerChute software or an optional Network Management Card. Connect the serial cable to the serial com connector on the back of the UPS. If PowerChute software is not installed do not perform steps 1 and 7. 1. For Windows users: STOP the PowerChute Server using the following steps: From the Desktop, go to Start => Settings => Control Panel => Administrative Tools => Services. Select APC PowerChute Server right click the mouse and select Stop. 1a. For Linux users: STOP the PowerChute Server using the following steps: Change directory to /etc/init.d. Initiate the command ./PowerChute stop. 2. Open a terminal program. Example: HyperTerminal From the Desktop, go to Start => Programs => Accessories => Communication =>HyperTerminal. 3. Double-click on the HyperTerminal icon. Follow the prompts to choose a name and select an icon. Disregard the message, ...must install a modem, if it is displayed. Click OK. Select the COM port that is connected to your UPS. The port settings are: 9 bits per second - 9600 9 data - bits 8 9 parity - none 9 stop bit - 1 9 flow control - none Press ENTER 4. Press 1 to modify the UPS parameters. 5. Follow the prompts. 6. Exit the terminal program. 7. For Windows users: START the PowerChute Server using the following steps:

From the Desktop, go to Start => Settings => Control Panel => Administrative Tools => Services. Select APC PowerChute Server right click the mouse and select Start. 7a. For Linux users: START the PowerChute Server using the following steps: Change directory to /etc/init.d. Initiate the command ./PowerChute start.

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5000 VA models: Terminal Mode is a menu driven interface that enables configuration of the UPS by users not using PowerChute software or the installed Network Management Card interfaces. Connect the serial cable to the serial port on the back of the UPS. If PowerChute software is not installed do not perform steps 1 and 5. For Windows users: STOP the PowerChute Server using the following steps: From the Desktop, go to Start => Settings => Control Panel => Administrative Tools => Services. Select APC PowerChute Server right click the mouse and select Stop. 1a. For Linux users: STOP the PowerChute Server using the following steps: Change directory to /etc/init.d. Initiate the command ./PowerChute stop. 2. Open a terminal program. Example: HyperTerminal From the Desktop, go to Start => Programs => Accessories => Communication =>HyperTerminal. 1. 3. Double-click on the HyperTerminal icon. Follow the prompts to choose a name and select an icon. Disregard the message, ...must install a modem, if it is displayed. Click OK. Select the COM port that is connected to your UPS. The port settings are: 9 bits per second - 9600 9 data - bits 8 9 parity - none 9 stop bit - 1 9 flow control - none Press ENTER

4.

Example for setting the number of external battery packs (SURT192XLBP): Once the blank terminal window is open, follow these steps to enter the number of battery packs: Press ENTER to initiate terminal mode. Press ENTER multiple times, until the prompt User Name: is displayed. Follow the prompts. Type slowly, waiting until each character appears on the screen prior to typing the next character. Network Management Card defaults: User Name: apc

Password:

apc

Press 1 and ENTER to select Device Manager.

Select the model by entering the corresponding number, then press ENTER.

Press 3 and ENTER to select Configuration. Press 1 and ENTER to select Battery.
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Press 2 and ENTER to change the Battery Settings.

Type in the number of external battery packs (four battery modules per pack), and press ENTER. (Number of packs: 1 = 1 SURT192XLBP, 2 = 2 SURT192XLBP etc.)

Press 3 and ENTER to accept the changes. Press ESC multiple times (5) to return to the main menu. Press 4 and ENTER to log out.

5.

For Windows users: START the PowerChute Server using the following steps:

From the Desktop, go to Start => Settings => Control Panel => Administrative Tools => Services. Select APC PowerChute Server right click the mouse and select Start. 5a. For Linux users: START the PowerChute Server using the following steps: Change directory to /etc/init.d. Initiate the command ./PowerChute start.

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MAINTENANCE AND TRANSPORT


Replacing the Battery Module
This UPS has an easy to replace, hot-swappable battery module. Replacement is a safe procedure, isolated from electrical hazards. You may leave the UPS and connected equipment on during the procedure. See your dealer or contact APC at the Web site, www.apc.com for information on replacement battery modules. The battery replacement procedure must include replacing all battery modules in the UPS and connected external battery pack(s). Once the battery(s) are disconnected, the connected equipment is not protected from power outages. Be careful during battery replacement, the battery modules are heavy. Be sure to deliver spent batteries to a recycling facility or ship to the manufacturer in the replacement battery packing material. REMOVING BATTERY MODULES

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REPLACING BATTERY MODULES

Disconnecting the Battery for Transport


Always DISCONNECT THE BATTERY(s) before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The battery(s) may remain in the UPS. 1. Shut down and disconnect any equipment attached to the UPS. 2. 3. Shut down and disconnect the UPS from the power supply. Unplug the battery connectors. Refer to Replacing Battery modules in this manual.

For shipping instructions contact APC at the Web site, www.apc.com.

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TROUBLESHOOTING, SERVICE, AND WARRANTY INFORMATION


Use the table below to solve minor installation and operation problems. Refer to the APC Web site, www.apc.com for assistance with complex UPS problems.
PROBLEM AND POSSIBLE CAUSE UPS WILL NOT TURN ON
Battery not connected properly. button not pushed. UPS not connected to utility power supply. Very low or no utility voltage.

SOLUTION

Check that the battery connectors are fully engaged. Press the button once to power the UPS and the connected equipment.

Check that the power cable from the UPS to the utility power supply is securely connected at both ends. Check the utility power supply to the UPS by plugging in a table lamp. If the light is very dim, have the utility voltage checked.

UPS WILL NOT TURN OFF


button not pushed. Internal UPS fault. Press the button once to turn the UPS off.

Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.

UPS BEEPS OCCASIONALLY


Normal UPS operation when running on battery. The UPS battery(s) are weak due to a recent outage or battery(s) are near the end of their service life. The UPS has been shut down remotely through software or an optional accessory card. The UPS is shut down and the battery is discharged from an extended outage. The UPS is overloaded None. The UPS is protecting the connected equipment.

UPS DOES NOT PROVIDE EXPECTED BACKUP TIME


Charge the battery(s). Battery modules require recharging after extended outages. They wear faster when put into service often or when operated at elevated temperatures. If the battery(s) are near the end of their service life, consider replacing the battery(s) even if the Replace Battery LED is not illuminated. None. The UPS will restart automatically when utility power returns.

FRONT PANEL LEDS FLASH SEQUENTIALLY

ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET

None. The UPS will return to normal operation when the power is restored and the battery has a sufficient charge.

BYPASS AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE

The connected equipment exceeds the specified maximum load as defined in Specifications on the APC Web site, www.apc.com. The alarm remains on until the overload is removed. Disconnect nonessential equipment from the UPS to eliminate the overload condition.

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PROBLEM AND POSSIBLE CAUSE BYPASS LED ILLUMINATES


The bypass switch has been turned on manually or through an accessory.

SOLUTION

If bypass is the chosen mode of operation, ignore the illuminated LED. If bypass is not the chosen mode of operation move the bypass switch on the back of the UPS, to the normal position. The connected equipment exceeds the specified maximum load as defined in Specifications on the APC Web site, www.apc.com. Disconnect nonessential equipment from the UPS to eliminate the overload condition. Press the OFF button, then the ON button to restore power to connected equipment.

FAULT AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE

The UPS has ceased sending power to connected equipment.

FAULT LED ILLUMINATES

Internal UPS fault.

Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately. Check that the battery connectors are fully engaged.

REPLACE BATTERY LED ILLUMINATES

Replace Battery LED flashes and short beep is emitted every two seconds to indicate the battery is disconnected. Weak battery. Failure of a battery self-test.

Allow the battery to recharge for 24 hours. Then, perform a self-test. If the problem persists after recharging, replace the battery. The UPS emits short beeps for one minute and the Replace Battery LED illuminates. The UPS repeats the alarm every five hours. Perform the self-test procedure after the battery has charged for 24 hours to confirm the Replace Battery condition. The alarm stops and the LED clears if the battery passes the self-test. Move the UPS to a different outlet on a different circuit. Test the input voltage with the utility voltage display.

UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS


Very high, low, or distorted line voltage. Inexpensive fuel powered generators can distort the voltage.

DIAGNOSTIC UTILITY VOLTAGE


All five LEDs are illuminated There is no LED illumination The line voltage is extremely high and should be checked by an electrician. If the UPS is plugged into a properly functioning utility power outlet, the line voltage is extremely low. The UPS is running on battery, or it is not turned on. The UPS is running an internal self-test.

ONLINE LED
There is no LED illumination The LED is blinking

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Service
If the UPS requires service do not return it to the dealer. Follow these steps: 1. 2. Review the problems discussed in the Troubleshooting section of this manual to eliminate common problems. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com. Note the model number of the UPS, the serial number located on the back of the unit, and the date purchased. If you call APC Customer Support, a technician will ask you to describe the problem and attempt to solve it over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#). If the UPS is under warranty, repairs are free. Procedures for servicing or returning products may vary internationally. Refer to the APC Web site for country specific instructions. Pack the UPS in its original packaging. If the original packing is not available, refer to the APC Web site, www.apc.com for information about obtaining a new set.

3.

Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty. Always DISCONNECT THE BATTERY(S) before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The battery(s) may remain in the UPS. 4. 5. Mark the RMA# on the outside of the package. Return the UPS by insured, prepaid carrier to the address given to you by Customer Support.

Limited Warranty
American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does not apply to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser. EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, APC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise.

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RADIO FREQUENCY WARNINGS


This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference. The user is responsible for correcting the interference. Shielded signal cables must be used with this product to ensure compliance with the Class A FCC limits.

APC Worldwide Customer Support


Customer support for this or any other APC product is available at no charge in any of the following ways: Refer to the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests. www.apc.com (Corporate Headquarters) Connect to localized APC Web sites for specific countries, each of which provides customer support information. www.apc.com/support/ Global support searching APC Knowledge Base and using e-support.

Contact an APC Customer Support center by telephone or e-mail. Local, country-specific centers: go to www.apc.com/support/contact for information.

Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support.

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