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The Effect of Work stress on Job Performance: An
Applied Study on Jordan Telecom Group
Prepared by
Lubna Zeyad Alsaket
Supervised by
Dr. Alharith Mohamed Abu Hussein
Abstract
This study aimed to identify the impact of work stress on job

performance in the Jordan Telecom Group, and to identify the
sources of these stress, and try to develop scientific solutions
possible, and also to make recommendations that contribute to the
mitigation of these stress.
The study population consisted of Jordan Telecom Group,

and for the purposes of data collection for this study, the
distribution of (351) questionnaire to members of the study sample,
and redeem them (340) questionnaire is valid for statistical
analysis, and descriptive analytical method was used, data were
analyzed using the Statistical Package Social Sciences (SPSS
The study found the following results:
1. There was statistically significant effect at the level (; =

0.05) to the dimensions of the stress of work (workload and
role conflict and role ambiguity and physical conditions of
the work) functionality in Jordan Telecom Group.
=

0.05) to the stress of work dimensions (workload and role
conflict and role ambiguity and the financial conditions of
work) on employee loyalty in the Jordan Telecom Group
0.05) to the dimensions of the stress of work (workload and
role conflict and role ambiguity and the physical conditions
of work) on the career commitment in the Jordan Telecom
Group.
In light of these results, the researcher had reached several

recommendations, including the following:
1. Working to clarify the employees responsibilities by

providing them with the tasks required of them completed.
2. Employee should be given incentives and promotions that
they deserve in a timely manner
�� The need to focus on asserting friendly bonds between

workers through the establishing of regular meetings
between them because this will be reflected on improving
the performance of employees
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!"# ! $ The Effect of Work Stress On Job Performance: An Applied Study On Jordan Telecom Group

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!"# ! $ The Effect of Work Stress On Job Performance: An Applied Study On Jordan Telecom Group

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The Effect of Work Stress on Job Performance: An

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Lubna Zeyad Alsaket

Dr. Alharith Mohamed Abu Hussein

This study aimed to identify the impact of work stress on job

The study population consisted of Jordan Telecom Group,

The study found the following results:

1. There was statistically significant effect at the level (; =

2. There was statistically significant effect at the level (; =

In light of these results, the researcher had reached several

1. Working to clarify the employees responsibilities by

�� The need to focus on asserting friendly bonds between

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