GSM : Global System for Mobile Communication

Cest une norme labore au cours des annes 80 et 90. La norme GSM est utilise pour les
rseaux de communication sans fil travers le monde.

Rseau de tlphone cellulaire analogue

Plusieurs extensions de GSM ont t dfinies pour augmenter le dbit binaire ex. :

- HSCSD High Speed Circuit Switched Data

- GPRS General Packet Radio Service
- EDGE Enhaced Data rates for GSM Evolution

Un rseau GSM compte une (ou plusieures) station de base par cellule.

Architecture GSM : Un rseau GSM compte une ou plusieurs stations de base par cellule. La
station mobile choisie la cellule selon la puissance du signal. Les composants sont :

- Le contrleur de station de base : BSC - Base Station Controller : grer les

ressources radio (config canaux, transfert intercellulaire) des BTS, en plus fait le
lien entre BTS et MSC.
- La station de base : BTS - Base Transceiver Station : ens metteurs-rcepteurs et
leur antenne. Souvent une BTS est associ un cellule et est situ au centre
- Le commutateur de service mobile : MSC - Mobile Switching Center

Systme GSM

Dans larchitecture de GSM, on peut diviser le rseau en 4 parties principales :

- La Station Mobile : MS - Mobile Station : carte SIM + Tlphone Mobile

- Le Sous Systme Radio : BSS - Base Station Subsystem : BTS + BSC
- Le Sous Systme Rseau : NSS - Network Subsystem
- Le Sous Systme Opration : OSS - Operation Subsystem
 Architecture GSM

BSS : (Business Support Systems) - Systme de Support Fonctionnel ("Mtier").

Le terme Business Support System ou BSS est un terme gnraliste rcent qui fait rfrence
aux solutions mtier, qui traitent avec les clients, le maintien des processus tels que la prise de
commandes, le traitement des factures, et la collecte des paiements. Les deux systmes sont
souvent abrgs ensemble BSS/OSS ou simplement B/OSS.

Progiciels qui les activits orientes client : Facturation, Gestion de commandes, Gestion de la
relation client CRM, Automatisation de centre dappel sont toutes des applications BSS

BSS peut galement englober la facette des applications OSS orientes client comme la gestion
des incidents et le service dassurance

La relation basic entre OSS et BSS ou OSS a pass des commandes de services et fourniture
des information de service assurance la couche BSS

Historiquement, le terme OSS a t utilis pour inclure la fois des rseaux et des systmes
d'entreprise. Il est encore parfois utilis dans ce sens, ce qui peut provoquer une certaine
confusion. Lorsqu'il est utilis de cette faon, le terme OSS peut tre considre comme
comprenant le domaine BSS.
OSS pourrait tre traduit en franais par Systme de Support Oprationnel pour le diffrencier de
BSS (Business Support Systems), Systme de Support Fonctionnel ("Mtier"). Le Support
Oprationnel et le Support Fonctionnel faisant actuellement consensus pour dsigner les
fonctions des employs qui s'occupent de ces systmes (cf. requtes Google).

OSS : Operations Support System - Operational Support System

Un OSS est l'ensemble des composants oprationnels ou les systmes informatiques utiliss par
un oprateur de tlcommunications. Elle est synonyme de maintenance oprationnelle dans le
domaine des tlcommunications.

Le terme OSS est habituellement synonyme de systmes de rseaux informatiques qui

comprend : le rseau de tlcommunications lui-mme et le maintien des processus tels que la
maintenance du rseau.

Le maintien des processus, avec ou sans automatisation, est assur par des composants
logiciels back-office qui travaillent en interaction les uns avec les autres et qui sont utiliss dans
diffrents services :

provisioning
le recensement
la performance et Qualit de service
la gestion de la scurit
l'inventaire
l'installation et la configuration des composants rseau
la gestion des erreurs rseaux.
Composants tlcoms essentiels OSS/BSS :

CDR : Call Detail Record (calling number, called number, time duration, Date & time, )

1. CRM :
Gestion des contacts
Gestion des commandes
Centre dappel
Fidlit / Rtention
2. Provisionning / Service Fulfillment : systmes pour fournir du service au client
Service dactivation
Network Inventory
Workforce management (Gestion ressource humaine)
 3. Retail Billing System ( systme de facturation de detail )
Rating : Rate each EDR with corresponding rate
Billing : Calcultate the fixed charges
Bill Production : Produce and print de invoice
Collection & Payment : can be part of Billing System or a dedicated system
4. Data Collection
Exchange : ex. Ericsson: AXE, AXD. Huawei: UNO, CDMA
Billig Files Types: AMA- Automatic Message Accounting (EDRs), METER.
Front Collector (FC) Function: donnes de sondage, stockage,
Central Access Netwok Server (CANS) :
5. Mediation
Ensemble de function de traitements qui sont appliqus au EDRs
Fournir les donnes au end system (Billing, assurance revenue, warehouse, )
Fonction de mediation : Collection & archive, parsing, appliquer BRs (Normalisation,
filtration, duplicate, )
Auditing & Reporting : Reporting, Error processing
6. SS7 Monitoring
SS7 Protocol : switches
SS7 Monitoring solutions : Monitor the signal entre switches et gnrer rapport EDR
7. Revenue Assurance : Detection et correction des carts en les systmes des oprateurs
Test call generator
Faud Management
8. Interconnect Billing Systems

Types Of Billing Systems

1. Offline Postpaif:
Network Mediator
2. Online Prepaid:

3. Interconnect :
Facture des connexion entre oprateurs
Rating, Dicounting, Billing, Reorting
4. Convergent systems :
Flux typique de systme de facturation (Typical flow of billing system) :

Commande client et elle est active dans le rseau

Client effectue son appel et lutilisation est reue, mediated et calcul

Client factur et facture dispatch

Payement

Gestion de recouvrement de la dette

M2M : Machine to Machine

Permet au dispositif utilisant GSM de sentre envoy de message et excuter les taches
demandes dans ces messages. Et permet aussi aux humains dutiliser distance leurs smartphone

OSS and BSS relationship :

La relation basic entre OSS et BSS ou OSS a pass des commandes de services et fourniture
des informations de service assurance la couche BSS est souvent appele : Orders Down,
Faults Up

Si on a des taches back office, on doit avoir aussi des taches front office, en effet y on a. En plus de
prcision, elles sont appeles BSS. Ce sont un ensemble distinct dapplications qui supporte les
activits commerciales, recettes et activits orient client.

BSS Ericsson :
Business Support Systems offerings enable effective and customer centric business operations,
allowing for new business models and innovative service offerings.
 Our CSI portfolio is spearheaded by the BSS Transformation that is streamlining technology,
processes and organization to consolidate and evolve BSS, in order to achieve superior customer
experience, business efficiency and optimization.

Our offerings include Revenue Management, M-Commerce, Customer Relationship Management as

well as Big Data Analytics / Business Intelligence solution domains, encompassing Ericsson BSS
products and Partner ecosystem.

1. BSS transformation
BSS transformation considers the e2e system integration and solution perspective of a Business
transformation to ensure customers needs are addressed through proper target solution and
transition roadmap.

SI BSS Transformation deliverables are:

- Requirement traceability matrix with fit gap analysis

- Target e2e integration architecture
- BSS Transition architecture
- Information architecture
- Transformation roadmap and Release strategy
- Business Transition and Migration strategy.

2. Business intelligence and Data Analytics

Data Analytics and Business Intelligence capabilities are key enablers for the Enterprise-wide
Optimization, Growth and Innovation initiatives, such as Customer Experience and Value, Data
Monetization and Enterpr. Performance.

We engage through a consultative, use case driven approach, helping operator to rapidly realize
value in each step of the way, when transforming into a future data and analytics driven company.
Our offering architecture is geared towards data-driven value creation, and based on three main
horizontal layers:

- Data / Information Foundation layer

- Insight layer (Analytics/Visualization)
- Value Realization layer (Applications)Our "data to value" value proposition is packaged into three

offering areas:
- Enterprise DWH and BI
- Big Data Analytics and Real-time BI
- Advanced Analytics and Opt. Appl.
3. Customer Relationship Management
Ericsson Customer Relationship Management solutions enable operators to perform the day to day
interaction and support with the customers, while at the same time keeping a 360 degree view of
the client, in order to customize that interaction to the client value, preferences and potential.
 While a relatively new area for Ericsson, CRM is a key component in comprehensive Customer
Experience improvement initiative, as well as required component to provide a full BSS stack for
operators that rely on Ericsson revenue management systems.

4. Revenue Management
Revenue Management solutions allows service providers, in real-time, to handle all customers and
services in a streamlined , convergent process, covering pre-paid and post-paid, voice and data,
fixed and mobile, retail and wholesale.

This offering contains support for successful sales, solutioning and delivery of revenue management
solutions.

Ericsson Convergent Billing and Charging:

Convergent billing and charging solutions allows service providers to handle all customers and
services in a streamlined, convergent process, covering pre-paid and post-paid, voice and data, fixed
and mobile, retail and wholesale.

This offering contains support for successful sales, solutioning and delivery of convergent billing and
charging customer solutions.

Convergent charging & billing = CBIO = binlling + charging = postpaid + prepaid

Ericsson Billing:

Billing solutions gives service providers the convenience of convergent billing and customer care for
all services, and a choice of service packages to suit their customers lifestyle or business needs.

This offering contains support for successful sales , solutioning and delivery of billing customer
solutions.

Billing = Postpaid = BSC

Alex:

BSCS iX 4.x for CBiO 3.x ICP 14-04 User Documentaion

Charging and Billing in One (CBiO) 3.0.1

Ericsson Charging: Charging system = Prepaid

Charging solutions supports service providers to monetize mobile data and increase revenue while
giving users personalized service offerings, promotions and individual bonus rewards in both pre-paid
and convergent scenarios.
This offering contains support for successful sales, solutioning and delivery of charging customer
solutions.

- Allows the operators to de-couple technology from business model (gestion de lentprse), such
online credit control for both pre- and post-paid business models

- Provides superior customer experiences, matching the customer lifestyles

Flexible Fields: capability to provision in Flexible fileds for end-user ex. Get 100 SMS in birth
Attributes Use Case
Rate Personal Rate
String Compaign follow up, personalization
Set of Dates Birthday offer, Marriage offer
Set of string Special Numbers
Set of integer External Identities, tailored policy

- Gain configurability
- E2E (End to End) Business efficiency
- Deliver convergent real-time charging
o Optimiser bandwidth control (bande passante ) for quality of service
o Offers with limited access ex. 1h internet access
o
- Reduce total cost of ownership
- E2E solution

Ericsson Rule Engine: Used to

- define the configurable logic of the charging system

- Define product and campaigns and to implement charging, Rating, Policy and Refills.

Horizontal scalability:

- Grow system based on needs, adding additional computing capacity when needed

CS fits well (sintgre bien ) into other BSS components ex. Ericsson Catalogue Manager, Telecom
CRM, Ericsson Order Manager, Ericsson Multi activation, Ericsson Multi mediation, Ericsson MSDP

Charging system components:

1. Core Compenents

Upstream integration: CS exposes its information and data model through Open APIs for
north-bound systems like CRM and product catalogues systems to integrate with cbio

User Communication: End user communication is done from CS when it is relevant for
the customer
CS offers public API can integrated for on demand infos, Voice IVR for automated teller
Keep user informed in real time about his account status, bonuses and offers
Rule Management: Centralized Rule configuration and management tool
Rate-plans, refill-plans
 Rating & Balance Management : Holds the Subscriber account and subscription
information
Perform Rating, charging, balance management and lifecycle management
Policy Management : MBC!
Charging & Session Control: CS provide a rich set of Oline Charging ans Session Control
interfaces spanning from SS7 carnel protocol

2. Optional Compenents
Voucher Management Module: Secure handling of vouchers
Big Data Storage Module: stockage et utilization data customers pour suivi fianancier
Subscriber Management Module: used by Customer Care

Ericsson Mediation:

Mediation solutions give service providers one convergent mediation solution for all business needs.

This offering contains support for successful sales, solutioning and delivery of mediation customer
solutions.

ETL charging Billing

Alex:

Ericsson Multi Mediation 7 - File and event mediation

Ericsson Multi Mediation 7 - Online mediation

Ericsson Multi Mediation