Sex: 0-Male Age:

Legends: 1- (18-22) 4-(33-37)

5-(38-
1-Female 2-(23-27) 42) 7-(48-52)
6-(43-
3-(28-32) 47) 8-(53-57)
Mean Mean Mean
A. Reliabilty B. Assurance C. Responsiveness D. Empathy
Respondents Sex Age 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3
1 0 2 2 2 2 2 2 2 3 1 2 3 2 2.2 3 2 3 2 2 2.4 2 2 2
2 0 5 2 1 1 1 1 1.2 2 1 2 3 2 2 3 2 3 3 2 2.6 3 2 3
3 0 6 2 3 2 1 1 1.8 1 1 4 3 3 2.4 3 4 3 4 1 3 3 1 4
4 0 7 1 2 2 2 2 1.8 2 3 2 1 1 1.8 3 1 3 2 3 2.4 4 3 2
5 0 4 3 1 2 2 1 1.8 4 2 2 4 3 3 2 4 1 3 4 2.8 1 1 1
6 0 5 1 2 2 2 3 2 4 4 1 1 2 2.4 4 4 1 2 3 2.8 1 4 1
7 0 4 1 1 3 1 1 1.4 1 3 2 3 2 2.2 1 1 3 4 2 2.2 3 3 4
8 0 7 3 3 2 3 3 2.8 2 3 3 3 1 2.4 1 3 3 2 4 2.6 1 2 1
9 0 8 1 3 2 2 1 1.8 2 3 2 4 3 2.8 3 1 2 2 3 2.2 2 3 2
10 0 2 1 2 3 3 3 2.4 3 3 1 2 3 2.4 2 1 4 4 3 2.8 3 2 4
11 0 8 1 2 1 2 3 1.8 4 2 4 3 1 2.8 2 3 2 1 1 1.8 2 4 2
12 0 2 2 3 3 3 2 2.6 4 4 1 2 4 3 2 2 2 3 1 2 2 4 1
13 0 5 2 3 2 1 3 2.2 2 1 2 4 3 2.4 1 2 1 4 3 2.2 4 3 4
14 0 4 2 2 2 2 2 2 3 4 2 3 2 2.8 3 2 1 3 2 2.2 2 1 2
15 0 2 2 2 3 1 3 2.2 3 4 4 1 4 3.2 3 3 2 4 2 2.8 1 4 4
16 0 5 2 1 1 3 1 1.6 4 2 3 3 1 2.6 2 4 4 4 3 3.4 1 3 1
17 0 3 3 2 1 1 2 1.8 1 2 4 2 1 2 2 4 4 3 3 3.2 1 2 1
18 0 7 1 3 2 1 1 1.6 1 3 2 2 2 2 2 3 4 2 3 2.8 3 1 3
19 0 3 2 2 3 2 1 2 1 3 2 2 3 2.2 1 3 4 3 1 2.4 1 2 2
20 0 5 3 1 1 3 1 1.8 3 1 4 2 1 2.2 3 3 1 2 2 2.2 2 2 4
21 0 6 1 1 3 1 2 1.6 1 4 1 2 3 2.2 1 4 4 3 2 2.8 3 3 2
22 0 3 3 3 3 1 2 2.4 3 4 2 1 3 2.6 1 4 2 2 2 2.2 1 1 4
23 0 8 1 3 2 2 1 1.8 1 4 3 1 2 2.2 3 4 2 1 1 2.2 2 2 1
24 0 8 2 2 1 1 1 1.4 2 2 3 2 3 2.4 2 3 4 4 1 2.8 3 4 3
25 0 6 1 1 2 2 1 1.4 2 3 3 1 2 2.2 2 1 1 4 4 2.4 3 1 4
26 0 1 1 2 2 3 1 1.8 1 1 4 2 2 2 3 1 2 4 4 2.8 2 4 1
27 0 3 1 1 3 2 3 2 2 1 3 2 2 2 3 1 4 3 3 2.8 2 3 3
28 0 4 3 3 1 3 3 2.6 2 4 3 3 1 2.6 4 3 1 2 4 2.8 2 1 2
29 0 7 3 3 1 1 1 1.8 2 4 4 1 4 3 2 1 1 2 1 1.4 1 2 4
30 0 8 1 1 2 1 2 1.4 2 1 4 3 3 2.6 3 1 2 1 4 2.2 1 2 4
31 0 2 2 2 2 3 1 2 2 2 1 3 2 2 2 2 3 2 2 2.2 1 2 4
32 0 6 1 2 1 2 3 1.8 3 1 2 1 1 1.6 4 4 3 4 2 3.4 3 2 1
33 0 6 1 2 1 1 3 1.6 3 4 4 1 2 2.8 3 2 4 4 4 3.4 3 3 4
34 0 6 3 2 2 1 2 2 1 4 4 3 3 3 1 1 1 4 2 1.8 2 4 4
35 0 5 3 2 2 1 2 2 2 1 3 2 2 2 1 4 3 4 1 2.6 3 3 3
36 0 3 1 1 1 1 3 1.4 4 2 1 4 2 2.6 3 1 2 3 4 2.6 1 3 1
37 0 3 3 3 1 2 2 2.2 4 1 2 4 4 3 3 2 1 2 4 2.4 3 2 3
38 0 3 3 2 2 1 2 2 3 3 3 1 3 2.6 1 1 1 4 2 1.8 2 2 4
39 0 1 1 1 1 2 3 1.6 1 1 3 3 4 2.4 3 3 4 4 1 3 4 1 3
40 0 3 3 2 1 2 2 2 3 4 3 4 2 3.2 1 1 2 3 1 1.6 1 4 1
41 0 4 1 3 1 1 1 1.4 2 3 3 3 3 2.8 4 4 3 4 4 3.8 3 3 3
42 0 7 1 1 2 3 2 1.8 2 2 3 3 1 2.2 1 1 1 3 2 1.6 1 2 2
43 0 3 3 2 2 3 2 2.4 4 2 1 4 4 3 4 4 2 1 4 3 4 2 2
44 0 6 2 2 2 3 2 2.2 3 4 2 3 1 2.6 1 4 4 3 2 2.8 4 2 1
45 0 3 2 3 1 3 2 2.2 3 3 2 3 2 2.6 2 2 3 4 4 3 3 4 1
46 0 1 1 2 1 2 3 1.8 3 4 3 1 2 2.6 3 2 4 3 1 2.6 4 4 1
47 0 3 3 3 3 1 3 2.6 3 2 1 3 1 2 1 1 2 1 3 1.6 3 1 2
48 0 2 3 1 2 3 1 2 2 2 2 2 2 2 1 2 4 3 2 2.4 2 1 4
49 0 5 2 2 3 2 2 2.2 4 4 4 2 2 3.2 3 1 1 4 4 2.6 1 2 1
50 0 7 3 2 2 1 2 2 4 3 4 3 3 3.4 1 3 1 2 1 1.6 1 4 2
51 0 4 1 3 2 3 3 2.4 1 2 2 3 2 2 1 1 2 1 3 1.6 2 3 1
52 0 7 2 3 2 3 1 2.2 3 2 2 4 3 2.8 3 1 2 4 4 2.8 2 4 3
53 0 7 1 1 3 3 1 1.8 4 4 1 3 2 2.8 3 3 1 3 3 2.6 1 3 3
54 0 4 3 1 1 2 1 1.6 4 2 4 1 2 2.6 1 4 2 3 2 2.4 3 4 1
55 0 4 2 3 3 2 2 2.4 1 1 2 3 1 1.6 3 4 1 2 3 2.6 3 2 2
56 0 5 2 3 1 2 2 2 2 4 3 3 2 2.8 3 3 1 3 4 2.8 2 3 4
57 0 4 2 3 3 1 3 2.4 4 2 2 3 1 2.4 2 2 4 1 4 2.6 1 3 3
58 0 6 3 3 3 3 3 3 4 4 3 1 4 3.2 4 4 1 3 4 3.2 3 3 4
59 0 3 2 1 2 3 2 2 3 2 1 4 3 2.6 2 1 4 3 4 2.8 1 3 3
60 0 7 3 2 1 1 3 2 1 2 2 1 2 1.6 1 3 3 2 4 2.6 1 1 2
61 0 6 3 1 3 2 1 2 4 2 2 3 2 2.6 4 1 4 3 1 2.6 1 3 3
62 0 1 2 1 2 2 2 1.8 4 2 3 1 3 2.6 2 2 2 4 2 2.4 3 2 3
63 0 7 1 1 2 1 2 1.4 2 3 4 4 3 3.2 1 2 4 1 2 2 1 2 4
64 0 3 2 1 3 2 2 2 4 4 1 2 1 2.4 1 2 2 1 4 2 4 4 1
65 0 4 2 3 3 2 2 2.4 3 4 1 4 1 2.6 4 1 2 2 1 2 4 2 1
66 0 5 1 3 3 2 1 2 4 1 1 2 2 2 1 4 3 4 2 2.8 2 2 1
67 0 1 2 2 2 1 2 1.8 1 4 4 2 2 2.6 4 1 3 4 4 3.2 4 4 2
68 0 7 2 3 3 2 1 2.2 2 4 1 4 3 2.8 4 3 2 3 4 3.2 3 4 2
69 0 6 2 1 1 3 3 2 4 3 3 1 4 3 1 3 1 4 3 2.4 4 2 2
70 0 3 3 2 1 1 1 1.6 2 4 4 3 3 3.2 1 2 4 2 3 2.4 4 4 3
71 0 7 1 2 1 1 1 1.2 1 2 4 3 2 2.4 4 3 3 2 1 2.6 4 3 3
72 0 6 1 2 1 1 2 1.4 3 3 2 1 3 2.4 3 1 1 2 3 2 3 3 1
73 0 3 1 1 3 2 3 2 2 2 3 1 4 2.4 3 1 2 1 1 1.6 4 4 2
74 0 2 2 1 2 2 1 1.6 4 3 1 4 1 2.6 4 1 2 4 1 2.4 4 1 1
75 0 7 2 3 1 1 3 2 4 4 1 3 2 2.8 2 4 2 3 4 3 1 4 3
76 0 7 1 3 3 2 1 2 3 1 1 1 1 1.4 2 3 1 2 4 2.4 2 4 1
77 0 1 3 2 2 1 2 2 1 2 4 1 4 2.4 1 1 1 4 4 2.2 1 3 4
78 0 4 2 3 2 3 2 2.4 4 2 3 3 1 2.6 4 3 2 1 3 2.6 2 3 3
79 0 7 3 2 3 3 1 2.4 1 2 1 2 2 1.6 4 3 3 3 3 3.2 1 1 2
80 0 3 2 3 3 2 2 2.4 3 3 1 1 3 2.2 2 4 1 4 1 2.4 4 1 2
81 0 5 1 3 1 3 1 1.8 2 4 1 1 2 2 3 4 3 4 3 3.4 3 3 3
82 0 1 2 3 3 3 3 2.8 2 2 3 1 3 2.2 3 2 1 4 2 2.4 3 4 1
83 0 5 2 3 2 1 2 2 3 4 2 4 3 3.2 3 1 3 2 1 2 2 4 1
84 0 1 2 2 1 3 1 1.8 3 1 1 1 4 2 2 3 3 4 3 3 4 2 1
85 0 7 3 1 2 3 1 2 2 3 4 1 3 2.6 1 1 2 3 1 1.6 2 4 2
86 0 2 1 2 3 3 1 2 1 4 3 4 2 2.8 2 1 3 1 4 2.2 3 1 4
87 0 4 1 1 2 2 1 1.4 3 1 1 1 4 2 2 2 1 1 2 1.6 3 4 3
88 0 8 3 1 1 2 2 1.8 1 2 3 4 3 2.6 3 1 1 4 2 2.2 4 1 3
89 0 6 2 2 3 2 2 2.2 2 1 3 1 4 2.2 4 4 3 4 2 3.4 3 1 1
90 0 1 2 2 2 2 3 2.2 3 1 2 3 2 2.2 3 4 3 4 4 3.6 4 1 4
91 0 6 3 1 2 2 2 2 4 2 4 4 1 3 3 3 3 2 2 2.6 1 1 2
92 0 6 2 2 2 1 1 1.6 3 1 4 1 3 2.4 4 1 3 2 1 2.2 1 1 3
93 0 5 2 2 3 1 1 1.8 3 2 4 1 4 2.8 3 3 3 3 1 2.6 3 3 2
94 0 4 1 2 3 1 3 2 2 2 2 2 4 2.4 1 2 1 1 3 1.6 4 1 3
95 0 3 1 2 1 2 1 1.4 1 3 1 1 4 2 4 2 3 4 2 3 2 3 1
Mean: 1.92632 2.032 1.989 1.926 1.874 1.94947 2.547 2.5579 2.474 2.3579 2.421 2.47158 2.4105 2.368 2.3684 2.811 2.558 2.50316 2.4 2.5474 2.389
 Mean Mean Mean Mean Mean
Empathy E. Participation F. Accountability G. Rule of Law H. Equity & Inclusiveness
4 5 1 2 3 5 4 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
3 3 2.4 3 2 3 3 2 2.6 3 3 3 1 1 2.2 2 2 2 2 2 2 2 2 2 2 2 2
4 4 3.2 2 4 3 3 3 3 3 1 4 4 2 2.8 2 1 1 4 3 2.2 2 1 3 1 3 2
4 1 2.6 4 3 4 2 4 3.4 2 2 1 4 4 2.6 1 4 3 3 1 2.4 1 2 2 3 2 2
4 4 3.4 4 1 1 3 4 2.6 2 4 3 1 3 2.6 3 3 4 4 2 3.2 2 2 4 4 2 2.8
1 2 1.2 3 4 3 3 2 3 4 2 4 2 4 3.2 4 4 1 4 1 2.8 2 4 3 1 2 2.4
3 4 2.6 1 4 2 2 3 2.4 3 2 1 4 4 2.8 2 4 3 1 4 2.8 4 2 2 4 1 2.6
1 3 2.8 4 2 1 3 2 2.4 1 3 2 2 4 2.4 3 4 2 1 1 2.2 1 2 3 3 4 2.6
3 1 1.6 1 1 3 1 4 2 1 2 1 2 4 2 3 3 4 3 1 2.8 3 2 3 2 3 2.6
3 4 2.8 1 1 3 1 2 1.6 1 4 3 2 2 2.4 2 2 4 1 2 2.2 3 2 3 4 4 3.2
1 4 2.8 2 2 4 3 1 2.4 3 3 1 2 1 2 4 1 4 3 4 3.2 2 2 3 2 4 2.6
2 2 2.4 1 4 1 1 1 1.6 3 4 4 4 1 3.2 3 4 1 4 3 3 2 2 2 2 2 2
1 2 2 4 2 1 4 2 2.6 2 3 2 3 4 2.8 3 3 3 3 2 2.8 3 2 4 4 2 3
3 4 3.6 4 3 4 4 2 3.4 3 2 2 2 3 2.4 4 2 4 2 1 2.6 3 3 3 3 3 3
3 3 2.2 3 4 4 1 2 2.8 3 3 3 2 3 2.8 4 4 3 3 3 3.4 1 4 1 1 1 1.6
2 2 2.6 4 1 4 3 2 2.8 3 4 2 2 3 2.8 3 3 1 1 1 1.8 4 4 2 4 2 3.2
1 2 1.6 2 3 1 3 4 2.6 4 4 3 1 3 3 2 4 1 1 2 2 4 3 3 2 4 3.2
3 2 1.8 1 4 1 1 2 1.8 2 2 2 2 3 2.2 1 4 2 2 2 2.2 1 1 4 1 2 1.8
3 1 2.2 1 4 3 1 4 2.6 3 3 1 1 3 2.2 1 3 4 3 3 2.8 3 2 4 3 4 3.2
3 2 2 3 4 3 1 1 2.4 1 3 1 2 4 2.2 3 1 1 4 3 2.4 1 4 1 4 1 2.2
2 4 2.8 4 4 3 3 3 3.4 3 1 1 3 2 2 4 1 4 4 3 3.2 4 2 3 4 1 2.8
4 1 2.6 1 3 4 4 1 2.6 2 3 1 2 2 2 3 3 3 1 4 2.8 3 2 4 3 3 3
1 1 1.6 4 1 4 1 2 2.4 2 1 1 2 2 1.6 3 3 2 1 4 2.6 1 4 4 2 1 2.4
2 3 2 4 4 4 4 1 3.4 3 4 1 2 3 2.6 3 3 4 3 1 2.8 3 1 1 1 3 1.8
1 3 2.8 4 4 4 1 2 3 1 2 1 3 2 1.8 3 4 3 3 1 2.8 2 3 3 1 1 2
4 4 3.2 3 4 3 1 3 2.8 1 4 4 3 2 2.8 2 4 1 2 1 2 3 4 1 2 3 2.6
3 1 2.2 2 1 4 1 3 2.2 2 2 2 2 4 2.4 1 2 1 2 3 1.8 4 1 1 1 1 1.6
1 3 2.4 2 4 4 3 1 2.8 3 4 4 4 4 3.8 1 1 4 1 3 2 3 1 3 3 4 2.8
3 1 1.8 1 1 2 3 3 2 3 4 2 1 1 2.2 1 1 2 1 3 1.6 2 4 3 4 3 3.2
3 2 2.4 4 2 4 3 3 3.2 2 2 4 2 1 2.2 3 4 3 4 3 3.4 4 3 4 3 1 3
4 1 2.4 2 3 2 4 4 3 3 4 1 1 4 2.6 4 3 4 4 3 3.6 4 3 4 1 4 3.2
3 3 2.6 3 1 2 3 2 2.2 1 2 3 1 1 1.6 1 1 2 3 1 1.6 1 2 3 3 2 2.2
1 3 2 2 4 2 3 2 2.6 4 4 2 2 3 3 3 1 3 3 1 2.2 3 4 3 1 1 2.4
2 1 2.6 2 3 2 3 1 2.2 2 1 4 2 2 2.2 2 4 1 1 1 1.8 3 2 3 2 3 2.6
3 2 3 2 3 2 4 3 2.8 3 2 4 1 3 2.6 3 4 4 3 4 3.6 3 3 2 4 2 2.8
3 3 3 1 1 2 1 3 1.6 3 3 4 4 4 3.6 3 4 1 1 2 2.2 3 4 4 2 2 3
2 2 1.8 3 4 3 4 1 3 3 2 2 1 1 1.8 4 1 4 1 1 2.2 2 1 4 1 4 2.4
3 4 3 1 1 2 3 2 1.8 4 4 3 2 1 2.8 4 1 4 1 3 2.6 1 4 2 2 4 2.6
2 4 2.8 2 4 3 4 4 3.4 1 2 3 3 2 2.2 1 1 4 4 1 2.2 3 4 1 3 3 2.8
3 1 2.4 1 4 1 3 3 2.4 3 2 1 1 4 2.2 4 3 4 3 4 3.6 1 2 1 1 2 1.4
4 2 2.4 2 4 2 4 3 3 1 1 1 1 2 1.2 2 3 3 4 2 2.8 4 2 4 1 1 2.4
4 1 2.8 4 1 4 1 2 2.4 4 4 2 3 3 3.2 3 4 1 2 2 2.4 1 1 4 2 3 2.2
1 3 1.8 1 1 3 2 3 2 2 1 1 3 3 2 4 1 4 3 4 3.2 2 2 1 3 2 2
3 3 2.8 2 1 4 2 2 2.2 3 3 2 1 1 2 2 4 1 3 3 2.6 4 4 3 4 1 3.2
1 4 2.4 3 1 1 1 2 1.6 2 4 2 2 2 2.4 2 1 2 1 3 1.8 4 2 4 4 3 3.4
2 1 2.2 4 2 4 1 4 3 4 3 2 1 2 2.4 1 3 4 3 3 2.8 2 4 1 3 4 2.8
1 2 2.4 2 2 4 4 4 3.2 2 2 4 4 1 2.6 2 1 3 2 3 2.2 3 4 2 3 1 2.6
2 1 1.8 4 2 4 2 3 3 2 4 2 1 4 2.6 1 2 1 2 3 1.8 3 4 3 2 3 3
4 1 2.4 3 4 1 4 3 3 4 4 1 1 3 2.6 3 4 3 2 1 2.6 3 1 4 1 2 2.2
4 4 2.4 4 2 1 1 4 2.4 2 3 4 2 1 2.4 3 3 3 1 4 2.8 1 1 1 3 2 1.6
3 2 2.4 1 3 1 2 3 2 2 3 4 2 4 3 2 4 1 3 4 2.8 1 3 2 2 1 1.8
3 4 2.6 4 3 4 4 3 3.6 3 2 1 4 3 2.6 1 3 3 4 3 2.8 3 1 2 2 1 1.8
1 3 2.6 2 4 3 4 2 3 1 4 1 4 3 2.6 1 3 1 3 2 2 2 1 1 2 3 1.8
2 4 2.6 3 2 2 2 1 2 2 1 1 1 4 1.8 1 2 3 4 2 2.4 2 3 4 3 2 2.8
1 2 2.2 1 1 3 3 3 2.2 1 2 3 3 4 2.6 3 2 4 1 2 2.4 4 4 2 3 4 3.4
3 1 2.2 2 2 2 4 1 2.2 4 3 2 1 1 2.2 4 3 2 1 3 2.6 4 4 1 4 4 3.4
3 2 2.8 2 4 1 4 3 2.8 4 1 3 1 1 2 3 4 4 2 3 3.2 3 2 2 3 3 2.6
2 4 2.6 2 2 4 4 4 3.2 2 3 4 1 2 2.4 2 1 2 4 4 2.6 2 4 1 4 4 3
1 1 2.4 3 1 1 3 4 2.4 1 1 4 2 1 1.8 4 2 1 4 3 2.8 4 2 4 1 4 3
2 1 2 2 4 2 4 3 3 2 1 1 3 3 2 2 3 1 3 2 2.2 2 1 4 3 4 2.8
2 3 1.8 3 2 1 1 1 1.6 2 4 1 1 1 1.8 1 2 4 2 3 2.4 2 2 3 3 2 2.4
4 1 2.4 4 3 4 1 4 3.2 4 1 3 3 4 3 3 1 4 1 2 2.2 2 2 3 3 4 2.8
4 1 2.6 3 2 3 4 2 2.8 4 2 1 4 4 3 4 4 4 1 3 3.2 4 4 1 3 4 3.2
4 1 2.4 3 2 2 2 3 2.4 3 3 2 2 2 2.4 2 2 4 3 1 2.4 1 3 3 4 2 2.6
1 3 2.6 1 2 2 4 3 2.4 4 1 4 3 4 3.2 1 3 4 2 3 2.6 1 4 4 4 4 3.4
2 1 2 4 3 4 1 2 2.8 3 3 1 1 1 1.8 4 1 4 4 1 2.8 1 3 3 4 2 2.6
2 1 1.6 1 4 2 4 3 2.8 4 2 3 3 3 3 3 2 1 3 2 2.2 1 1 3 1 1 1.4
1 2 2.6 4 4 4 1 1 2.8 1 2 1 3 4 2.2 4 3 2 4 4 3.4 2 2 4 1 4 2.6
3 1 2.6 2 3 2 3 3 2.6 2 2 4 1 2 2.2 4 1 1 3 1 2 2 4 4 1 3 2.8
1 1 2 4 3 2 1 4 2.8 2 2 2 2 3 2.2 1 1 2 1 1 1.2 1 4 1 3 2 2.2
1 4 3.2 3 4 2 2 2 2.6 3 1 4 4 2 2.8 2 2 1 4 2 2.2 3 4 1 2 1 2.2
3 4 3.4 4 1 3 2 3 2.6 1 1 3 2 1 1.6 3 2 4 4 1 2.8 4 3 4 2 4 3.4
1 4 2.4 4 2 3 1 4 2.8 2 1 3 3 2 2.2 2 3 2 4 4 3 3 2 1 4 1 2.2
1 1 2.4 1 4 4 1 3 2.6 1 2 3 3 2 2.2 1 2 4 2 2 2.2 3 4 1 1 1 2
1 3 2 1 3 2 3 1 2 4 3 4 4 3 3.6 4 4 3 3 2 3.2 3 2 1 4 4 2.8
3 2 2.6 4 4 3 3 4 3.6 2 2 2 3 1 2 1 3 1 3 2 2 3 1 1 2 4 2.2
4 1 2.4 4 3 1 1 2 2.2 4 3 1 2 3 2.6 2 2 2 1 2 1.8 1 3 2 1 2 1.8
1 2 2.2 4 1 4 4 4 3.4 2 1 2 4 4 2.6 3 1 3 3 1 2.2 3 4 2 3 2 2.8
3 1 2.4 1 2 2 1 2 1.6 1 2 3 2 3 2.2 3 3 1 2 1 2 2 4 2 4 3 3
4 3 2.2 3 4 3 4 3 3.4 3 4 4 3 4 3.6 3 3 2 2 3 2.6 4 3 2 4 1 2.8
4 2 2.6 2 2 1 4 3 2.4 4 1 3 4 1 2.6 3 3 2 1 1 2 1 1 1 4 4 2.2
1 2 2.4 1 2 4 4 1 2.4 3 1 2 1 3 2 2 3 1 3 2 2.2 3 4 3 1 2 2.6
3 1 2.4 1 1 3 3 1 1.8 4 4 2 4 3 3.4 3 3 2 3 2 2.6 3 4 1 2 1 2.2
3 4 2.8 2 2 1 1 1 1.4 1 4 3 4 2 2.8 4 2 4 1 1 2.4 3 1 2 3 3 2.4
3 1 2.2 3 3 3 2 4 3 3 3 4 3 3 3.2 4 2 4 4 4 3.6 1 3 3 1 4 2.4
3 1 2.4 4 3 3 1 4 3 3 1 1 3 2 2 2 4 4 4 1 3 2 3 4 3 4 3.2
1 1 2 1 1 4 1 3 2 1 1 3 4 1 2 1 4 4 3 2 2.8 3 3 1 3 4 2.8
1 3 2.8 1 3 4 1 4 2.6 1 3 4 4 3 3 3 2 4 1 2 2.4 1 3 2 2 1 1.8
2 1 2.2 1 3 1 4 2 2.2 4 4 1 4 2 3 4 1 4 4 4 3.4 2 4 4 1 2 2.6
2 4 2.2 4 1 3 1 4 2.6 3 2 3 4 3 3 1 2 2 2 2 1.8 4 4 1 4 4 3.4
2 4 3 1 3 3 3 4 2.8 1 3 4 1 4 2.6 2 1 4 2 1 2 1 1 1 1 4 1.6
 3 1 1.6 4 4 3 4 4 3.8 4 2 2 3 1 2.4 3 1 2 3 4 2.6 3 2 1 2 4 2.4
4 4 2.6 2 4 4 1 3 2.8 2 1 2 2 2 1.8 3 3 3 1 4 2.8 2 1 4 4 4 3
1 4 2.6 1 4 3 3 3 2.8 3 3 3 3 3 3 1 1 1 1 2 1.2 1 1 1 3 2 1.6
4 4 3.2 2 2 3 4 3 2.8 4 4 4 2 1 3 3 3 1 3 1 2.2 2 1 4 2 1 2
1 3 2 4 4 1 3 1 2.6 1 1 4 2 1 1.8 4 1 3 1 4 2.6 1 1 3 1 2 1.6
2.4105 2.3474 2.41895 2.5158 2.663 2.674 2.5158 2.6316 2.6 2.51 2.49 2.44 2.39 2.53 2.47158 2.56 2.52 2.64 2.48 2.34 2.50737 2.4211 2.589 2.5053 2.505 2.5789 2.52
a
 Mean
I. Effectiveness & Effeciency
1 2 3 4 5
2 3 2 3 3 2.6
3 2 3 1 3 2.4
2 3 1 3 1 2
1 3 2 2 3 2.2
1 1 3 2 3 2
1 1 4 1 3 2
4 1 4 4 1 2.8
3 1 2 3 1 2
3 3 2 4 2 2.8
3 2 1 2 2 2
2 1 2 4 2 2.2
2 1 3 4 1 2.2
2 1 2 1 4 2
4 4 4 3 1 3.2
3 3 1 3 1 2.2
3 4 2 3 3 3
2 3 2 1 4 2.4
4 2 1 3 1 2.2
3 1 3 2 1 2
4 2 1 1 1 1.8
4 1 4 4 3 3.2
2 1 1 1 1 1.2
4 2 4 1 2 2.6
4 1 3 3 3 2.8
3 2 3 4 1 2.6
1 4 3 4 1 2.6
2 2 1 1 1 1.4
1 1 1 4 3 2
2 1 3 3 4 2.6
2 1 3 1 2 1.8
4 2 3 4 3 3.2
1 3 1 3 3 2.2
4 3 3 3 3 3.2
1 1 4 1 1 1.6
3 4 1 2 4 2.8
1 2 1 2 1 1.4
3 4 4 4 3 3.6
2 4 3 4 2 3
2 3 3 2 4 2.8
3 2 1 4 4 2.8
3 4 4 2 3 3.2
1 3 2 2 3 2.2
2 1 4 3 3 2.6
1 1 2 2 4 2
3 3 3 3 3 3
2 3 2 4 4 3
3 2 4 4 1 2.8
2 4 2 4 2 2.8
4 3 1 4 1 2.6
1 4 3 1 2 2.2
3 1 2 4 3 2.6
2 2 1 2 1 1.6
3 3 2 2 1 2.2
3 1 2 4 4 2.8
4 2 4 3 2 3
2 4 2 2 1 2.2
2 3 1 2 1 1.8
3 2 2 4 2 2.6
2 1 4 1 4 2.4
2 4 2 2 2 2.4
3 2 1 2 3 2.2
2 4 1 4 4 3
3 1 2 4 3 2.6
2 2 1 4 3 2.4
2 3 1 3 4 2.6
3 3 3 2 2 2.6
1 1 1 4 3 2
4 2 4 1 2 2.6
3 2 1 1 1 1.6
2 3 3 4 2 2.8
2 2 1 4 2 2.2
2 4 3 1 4 2.8
1 4 1 1 1 1.6
3 1 1 1 3 1.8
4 3 1 3 4 3
2 1 4 2 4 2.6
1 2 1 1 1 1.2
2 3 2 1 2 2
1 3 3 2 2 2.2
3 1 2 3 3 2.4
1 1 1 3 1 1.4
4 4 2 4 1 3
3 1 2 2 4 2.4
1 2 2 1 1 1.4
1 1 3 2 2 1.8
2 1 4 2 2 2.2
3 4 4 4 3 3.6
1 2 2 3 3 2.2
2 4 3 2 3 2.8
2 1 2 4 1 2
 2 1 3 2 2 2
2 4 1 3 4 2.8
4 4 4 2 2 3.2
2 2 1 3 2 2
1 4 1 3 3 2.4
2.379 2.316 2.274 2.6105 2.358 2.38737
 Sex: 0-Male Age:
Legends: 1- (18-22)
1-Female 2-(23-27)
3-(28-32)
Mean
A. Reliabilty B. Assurance
Respondents Sex Age 1 2 3 4 5 1 2 3
1 1 6 2 3 1 4 2 2.4 3 2 3
2 1 3 3 2 2 1 2 2 2 4 1
3 1 5 1 1 3 4 1 2 4 4 1
4 1 5 3 3 4 1 2 2.6 2 4 4
5 1 5 3 4 1 4 2 2.8 3 1 3
6 1 8 4 4 2 4 4 3.6 2 1 4
7 1 5 3 3 3 2 1 2.4 4 4 1
8 1 2 2 2 4 4 1 2.6 1 2 2
9 1 3 1 3 2 4 4 2.8 3 4 4
10 1 5 3 3 1 3 1 2.2 4 4 3
11 1 2 2 1 2 1 2 1.6 1 3 1
12 1 6 2 2 1 2 1 1.6 1 3 2
13 1 4 3 4 4 3 1 3 3 2 4
14 1 2 3 2 3 4 3 3 4 1 4
15 1 2 1 1 3 3 3 2.2 3 2 2
16 1 3 2 4 4 2 4 3.2 3 2 1
17 1 8 4 4 1 3 1 2.6 2 2 4
18 1 5 4 3 1 1 2 2.2 4 1 4
19 1 1 4 3 4 4 4 3.8 3 1 2
20 1 6 3 3 1 4 1 2.4 1 1 3
21 1 2 1 1 1 1 2 1.2 3 1 3
22 1 5 4 2 3 2 3 2.8 3 2 4
23 1 5 1 4 1 4 3 2.6 3 1 3
24 1 4 2 4 3 1 3 2.6 3 4 4
25 1 3 3 3 2 2 2 2.4 1 3 4
26 1 1 3 1 4 2 3 2.6 1 1 2
27 1 5 4 1 1 3 4 2.6 1 2 3
28 1 4 3 4 2 1 2 2.4 4 3 3
29 1 1 1 4 2 1 2 2 3 3 1
30 1 2 4 3 4 4 3 3.6 4 1 2
31 1 5 2 1 1 4 2 2 3 3 2
32 1 6 4 1 3 4 1 2.6 3 2 1
33 1 1 4 4 2 4 4 3.6 3 1 3
34 1 6 4 1 4 4 1 2.8 2 2 1
35 1 1 4 2 4 2 1 2.6 2 4 2
36 1 3 1 3 4 4 4 3.2 2 4 1
37 1 6 3 1 2 3 1 2 4 4 1
38 1 2 4 2 1 3 4 2.8 4 2 1
39 1 2 1 4 1 1 2 1.8 1 2 4
40 1 4 2 4 1 4 3 2.8 4 4 4
41 1 3 3 3 1 1 3 2.2 2 1 4
42 1 2 2 2 1 2 2 1.8 4 4 3
43 1 6 2 3 3 1 1 2 1 1 3
44 1 7 2 3 3 1 1 2 1 3 3
45 1 8 3 1 1 4 2 2.2 2 1 4
46 1 8 4 3 4 4 4 3.8 3 3 2
47 1 4 4 4 4 4 1 3.4 4 3 1
48 1 8 2 2 4 2 4 2.8 1 2 2
49 1 7 4 4 4 3 4 3.8 4 1 4
50 1 8 3 3 2 2 2 2.4 1 4 3
51 1 6 4 1 1 1 2 1.8 2 3 3
52 1 6 1 2 3 3 3 2.4 4 1 1
53 1 3 1 3 4 2 3 2.6 2 2 4
54 1 4 2 2 1 2 1 1.6 3 3 2
55 1 8 3 4 3 1 3 2.8 4 3 3
56 1 3 4 4 2 4 1 3 4 3 3
57 1 4 3 4 3 1 3 2.8 1 1 3
58 1 4 3 2 3 4 4 3.2 1 3 3
59 1 6 3 1 3 3 1 2.2 1 3 3
60 1 6 4 3 2 1 3 2.6 1 4 4
61 1 6 3 1 1 3 4 2.4 1 4 4
62 1 3 2 2 3 4 4 3 3 1 4
63 1 3 1 2 1 3 3 2 1 3 1
64 1 5 1 3 2 4 4 2.8 1 1 1
65 1 7 3 3 3 2 3 2.8 3 1 4
66 1 4 4 1 1 4 2 2.4 3 3 1
67 1 2 3 3 1 4 2 2.6 1 3 1
68 1 7 3 3 2 3 2 2.6 3 2 4
69 1 3 4 4 4 1 2 3 4 1 4
70 1 7 2 3 2 2 3 2.4 1 3 2
71 1 6 2 1 1 3 4 2.2 3 4 2
72 1 2 3 4 4 2 2 3 4 4 2
73 1 2 2 4 2 3 3 2.8 3 4 3
74 1 2 4 1 4 4 1 2.8 3 1 4
75 1 6 2 2 3 4 4 3 1 1 3
76 1 1 4 1 4 4 3 3.2 2 1 3
77 1 5 1 4 2 3 4 2.8 4 4 3
78 1 2 4 2 1 1 1 1.8 1 4 3
79 1 8 1 1 1 3 3 1.8 4 1 4
80 1 1 4 4 4 2 3 3.4 1 1 2
81 1 4 1 2 3 4 3 2.6 2 2 3
82 1 1 3 1 1 1 4 2 3 1 4
83 1 1 3 4 4 2 3 3.2 2 1 3
84 1 5 3 3 3 1 3 2.6 2 4 4
85 1 6 4 2 4 1 3 2.8 1 2 2
86 1 3 1 3 4 1 3 2.4 2 2 4
87 1 8 4 4 3 1 3 3 1 1 1
88 1 2 4 1 3 4 4 3.2 3 2 3
89 1 5 3 4 3 3 4 3.4 2 4 4
90 1 4 1 4 4 2 2 2.6 1 2 3
91 1 2 3 1 3 1 4 2.4 3 1 2
92 1 4 3 4 4 1 1 2.6 1 2 3
93 1 7 4 4 1 2 2 2.6 3 2 1
94 1 5 3 4 2 1 3 2.6 4 2 3
95 1 1 2 1 1 3 3 2 2 4 1
2.737 2.6316 2.4632 2.57895 2.54737 2.59158 2.4421 2.3684 2.695
 4-(33-37)
5-(38-
42) 7-(48-52)
6-(43-
47) 8-(53-57)
Mean Mean Mean
Assurance C. Responsiveness D. Empathy
4 5 1 2 3 4 5 1 2 3 4 5
2 3 2.6 2 3 1 3 1 2 4 1 1 3 3 2.4
3 2 2.4 2 2 1 2 2 1.8 2 2 1 4 3 2.4
4 3 3.2 1 4 1 3 1 2 3 3 1 4 2 2.6
4 3 3.4 4 1 1 1 2 1.8 2 1 1 4 2 2
2 3 2.4 2 1 3 4 3 2.6 4 4 4 2 4 3.6
1 3 2.2 1 4 3 3 2 2.6 1 3 4 2 4 2.8
4 3 3.2 2 1 2 1 3 1.8 3 4 1 4 2 2.8
2 3 2 1 2 3 4 4 2.8 1 2 4 3 3 2.6
4 4 3.8 4 2 2 4 3 3 2 1 1 2 1 1.4
2 2 3 1 2 3 2 4 2.4 1 3 2 1 2 1.8
2 3 2 1 1 4 2 3 2.2 2 4 4 1 4 3
1 4 2.2 3 2 3 1 2 2.2 4 1 1 2 1 1.8
4 3 3.2 3 4 4 2 4 3.4 4 2 3 1 2 2.4
1 1 2.2 3 1 3 3 2 2.4 3 4 2 2 1 2.4
4 3 2.8 4 4 4 2 4 3.6 3 3 1 4 4 3
4 4 2.8 1 3 1 1 4 2 3 2 3 4 3 3
4 4 3.2 2 1 1 2 2 1.6 1 4 4 4 2 3
1 1 2.2 2 1 4 4 4 3 1 1 3 2 4 2.2
3 4 2.6 4 2 1 4 2 2.6 4 3 2 2 2 2.6
3 2 2 1 4 2 1 4 2.4 4 2 3 4 1 2.8
3 1 2.2 1 2 4 1 4 2.4 4 1 2 2 2 2.2
1 1 2.2 4 3 2 1 1 2.2 4 1 1 1 3 2
1 2 2 2 3 2 3 4 2.8 1 3 3 4 1 2.4
2 4 3.4 3 1 4 1 4 2.6 1 1 1 2 1 1.2
1 3 2.4 2 2 2 1 4 2.2 1 3 3 3 3 2.6
3 1 1.6 1 3 2 2 3 2.2 3 4 1 4 2 2.8
4 1 2.2 2 4 2 4 2 2.8 4 3 4 4 2 3.4
2 1 2.6 2 4 1 4 3 2.8 3 3 3 3 3 3
4 4 3 4 4 2 4 3 3.4 2 3 2 3 1 2.2
2 4 2.6 2 3 2 4 2 2.6 3 4 2 4 4 3.4
4 1 2.6 4 2 2 3 2 2.6 1 1 2 4 2 2
3 3 2.4 1 4 3 3 4 3 1 2 4 2 1 2
1 2 2 3 2 2 4 1 2.4 3 4 1 1 3 2.4
3 4 2.4 2 1 1 1 4 1.8 3 2 1 1 3 2
2 3 2.6 2 3 3 3 3 2.8 4 3 2 3 1 2.6
2 3 2.4 1 2 3 3 2 2.2 1 2 3 1 4 2.2
4 3 3.2 1 4 3 4 4 3.2 4 2 3 2 4 3
1 3 2.2 1 2 1 2 2 1.6 4 3 4 2 1 2.8
4 4 3 2 3 2 3 2 2.4 2 2 1 4 1 2
2 3 3.4 4 4 4 2 3 3.4 1 3 3 2 3 2.4
2 2 2.2 1 4 4 3 1 2.6 1 2 1 1 1 1.2
4 4 3.8 4 3 1 2 3 2.6 1 3 1 4 4 2.6
3 1 1.8 1 3 1 1 2 1.6 3 3 2 1 4 2.6
1 2 2 2 2 1 2 1 1.6 4 3 2 3 1 2.6
4 3 2.8 4 1 2 1 1 1.8 2 3 4 3 3 3
4 4 3.2 2 2 3 2 3 2.4 2 1 3 2 4 2.4
2 1 2.2 3 1 3 3 4 2.8 3 3 1 2 2 2.2
2 4 2.2 1 3 2 3 3 2.4 1 1 2 4 2 2
3 4 3.2 3 4 1 3 1 2.4 3 2 3 2 4 2.8
4 4 3.2 4 4 1 3 4 3.2 4 1 4 3 2 2.8
3 2 2.6 1 3 1 1 1 1.4 2 1 3 3 1 2
2 3 2.2 3 1 3 3 2 2.4 1 2 2 1 4 2
2 3 2.6 2 4 1 3 4 2.8 2 1 2 3 1 1.8
4 1 2.6 1 3 2 1 2 1.8 1 1 4 1 4 2.2
1 4 3 2 1 1 4 3 2.2 3 2 1 2 1 1.8
3 2 3 4 1 1 2 4 2.4 3 3 3 3 4 3.2
3 2 2 1 3 3 3 2 2.4 1 4 2 3 2 2.4
1 1 1.8 2 2 4 3 3 2.8 1 2 4 4 1 2.4
2 3 2.4 2 4 1 2 4 2.6 1 2 1 2 2 1.6
4 4 3.4 1 2 1 3 2 1.8 1 1 4 1 2 1.8
2 1 2.4 3 4 4 1 3 3 1 3 4 4 2 2.8
2 1 2.2 2 2 4 1 1 2 2 2 2 1 3 2
1 2 1.6 4 1 3 2 2 2.4 1 2 2 3 3 2.2
4 1 1.6 4 1 2 2 1 2 3 2 1 3 4 2.6
2 3 2.6 2 1 2 2 1 1.6 2 2 4 3 3 2.8
4 2 2.6 4 2 1 2 2 2.2 1 2 1 4 2 2
3 4 2.4 3 4 4 1 1 2.6 4 3 1 2 4 2.8
2 3 2.8 2 2 2 2 2 2 4 2 2 2 2 2.4
1 4 2.8 2 4 1 4 2 2.6 2 3 4 2 4 3
4 4 2.8 2 4 2 2 3 2.6 4 4 3 4 2 3.4
4 1 2.8 4 3 1 3 3 2.8 1 4 3 4 3 3
3 1 2.8 2 4 1 1 3 2.2 4 3 2 1 2 2.4
1 4 3 2 2 2 3 4 2.6 4 1 3 2 1 2.2
2 3 2.6 1 1 2 2 2 1.6 3 2 3 3 2 2.6
3 1 1.8 4 4 4 4 1 3.4 1 4 4 1 1 2.2
2 2 2 2 1 4 4 3 2.8 4 2 3 3 4 3.2
1 3 3 4 4 2 3 1 2.8 4 4 3 3 1 3
2 3 2.6 3 4 3 4 2 3.2 4 1 1 4 4 2.8
1 3 2.6 3 4 2 1 2 2.4 3 1 2 1 3 2
1 1 1.2 2 2 3 4 3 2.8 1 3 2 4 1 2.2
2 4 2.6 1 4 1 2 2 2 4 3 2 3 1 2.6
 3 3 2.8 1 1 4 4 4 2.8 1 3 2 2 4 2.4
4 2 2.4 3 1 4 1 3 2.4 1 2 3 3 2 2.2
4 2 3.2 3 3 4 4 4 3.6 4 1 4 1 2 2.4
3 2 2 2 1 2 2 1 1.6 1 3 1 4 3 2.4
1 2 2.2 4 1 2 4 2 2.6 2 2 2 3 1 2
3 1 1.4 3 4 3 3 3 3.2 2 2 3 1 1 1.8
2 3 2.6 4 3 2 1 4 2.8 3 2 3 4 4 3.2
3 3 3.2 4 4 1 1 1 2.2 4 3 1 4 1 2.6
2 3 2.2 1 1 2 2 2 1.6 2 1 1 3 2 1.8
1 1 1.6 1 2 4 1 1 1.8 3 2 4 2 4 3
1 2 1.8 1 2 1 2 2 1.6 1 4 3 1 3 2.4
1 2 1.8 2 3 3 4 4 3.2 1 1 3 4 3 2.4
2 1 2.4 2 3 4 3 4 3.2 3 1 4 1 1 2
3 1 2.2 3 1 2 3 4 2.6 2 1 1 1 4 1.8
2.505 2.5474 2.51158 2.337 2.526 2.3053 2.474 2.589 2.44632 2.411 2.337 2.4 2.5895 2.4316 2.43368
 Mean Mean
E. Participation F. Accountability G. Rule of Law
1 2 3 5 4 1 2 3 4 5 1 2 3 4
1 1 1 1 2 1.2 1 3 1 1 2 1.6 2 2 3 2
4 4 2 4 4 3.6 3 3 2 4 2 2.8 2 2 2 3
3 2 3 4 1 2.6 4 2 4 3 1 2.8 3 2 2 2
4 3 2 4 2 3 1 2 1 4 4 2.4 1 1 2 3
1 4 4 1 1 2.2 3 2 4 3 1 2.6 2 1 3 1
2 3 3 2 3 2.6 3 3 4 2 2 2.8 1 1 3 3
2 2 3 4 2 2.6 4 2 1 2 2 2.2 3 1 2 3
4 2 2 4 4 3.2 3 1 3 4 4 3 2 2 2 3
4 2 4 4 2 3.2 1 2 4 2 1 2 1 3 3 1
1 1 1 2 3 1.6 2 1 3 1 2 1.8 1 2 2 1
2 4 1 1 4 2.4 1 4 2 4 2 2.6 3 1 3 2
4 4 3 2 3 3.2 2 4 2 3 4 3 2 1 2 2
3 4 4 4 2 3.4 4 1 1 3 3 2.4 3 2 2 1
2 3 3 4 4 3.2 2 1 2 1 3 1.8 1 1 3 2
2 4 1 2 1 2 3 2 3 3 1 2.4 3 2 1 1
4 3 1 3 2 2.6 4 4 1 3 1 2.6 2 3 2 1
3 2 3 2 3 2.6 1 2 4 2 2 2.2 1 2 1 2
3 1 4 1 2 2.2 3 3 1 1 4 2.4 1 1 1 1
4 2 3 4 3 3.2 4 2 4 3 4 3.4 2 2 1 2
4 3 1 4 3 3 2 4 2 1 4 2.6 3 3 2 3
4 2 1 4 2 2.6 1 1 4 3 4 2.6 3 3 2 3
4 4 1 1 3 2.6 4 3 4 3 4 3.6 2 2 3 3
4 3 3 1 4 3 2 2 1 3 2 2 1 2 3 3
4 3 3 3 2 3 4 1 2 4 3 2.8 3 2 3 1
4 3 3 4 1 3 4 2 2 3 2 2.6 1 3 2 2
2 4 4 4 3 3.4 2 4 4 4 1 3 3 1 3 2
3 4 4 3 3 3.4 4 2 3 2 1 2.4 2 2 1 1
1 1 1 2 2 1.4 4 2 4 2 1 2.6 3 2 2 3
4 3 3 1 3 2.8 4 3 2 1 1 2.2 3 3 1 2
2 1 3 1 2 1.8 2 3 1 1 4 2.2 1 3 2 1
1 1 4 1 3 2 1 1 4 4 2 2.4 2 3 2 2
2 4 4 2 3 3 3 1 2 4 1 2.2 2 2 1 1
3 3 1 1 1 1.8 1 2 3 1 1 1.6 1 3 3 3
3 3 3 4 3 3.2 2 4 2 3 1 2.4 2 1 1 1
2 4 4 2 2 2.8 3 2 3 3 2 2.6 3 1 2 3
1 2 1 1 2 1.4 4 4 2 2 1 2.6 2 3 2 2
4 1 1 3 3 2.4 1 2 3 3 1 2 1 2 3 1
3 4 1 4 3 3 2 2 3 1 4 2.4 3 1 3 3
3 1 2 2 4 2.4 2 4 2 3 4 3 2 2 3 1
1 3 3 3 1 2.2 1 4 1 4 1 2.2 2 3 2 3
1 3 2 3 4 2.6 3 2 2 4 1 2.4 2 3 3 2
4 4 4 3 2 3.4 4 3 4 2 3 3.2 1 2 3 3
1 1 3 3 1 1.8 3 1 3 2 1 2 3 1 1 3
4 4 2 4 1 3 2 1 3 2 4 2.4 3 3 1 1
1 4 2 4 2 2.6 2 3 4 2 1 2.4 2 3 2 1
2 3 3 3 2 2.6 2 2 2 3 3 2.4 3 2 2 1
2 3 2 4 4 3 1 1 3 2 3 2 2 2 2 1
1 2 2 3 4 2.4 1 3 2 4 2 2.4 2 2 3 2
3 4 1 4 3 3 4 1 3 3 3 2.8 1 3 1 2
2 4 4 3 1 2.8 1 3 4 3 3 2.8 1 1 2 2
4 2 1 2 4 2.6 2 2 3 1 1 1.8 2 3 3 3
3 4 2 1 1 2.2 2 4 2 3 3 2.8 3 3 2 2
1 1 3 4 2 2.2 3 3 2 3 2 2.6 1 1 1 2
2 1 1 2 3 1.8 2 2 3 4 1 2.4 1 2 2 1
1 4 2 3 2 2.4 4 1 3 4 4 3.2 3 1 1 2
3 4 2 3 4 3.2 1 2 1 2 3 1.8 2 2 3 1
3 3 3 3 2 2.8 1 3 4 1 3 2.4 2 1 2 1
3 2 1 3 4 2.6 3 2 3 1 2 2.2 2 3 3 2
3 3 1 3 4 2.8 2 1 2 2 2 1.8 1 3 3 2
2 1 3 3 3 2.4 3 1 2 1 4 2.2 3 1 1 2
4 4 1 1 4 2.8 4 4 3 1 3 3 3 3 2 3
2 1 2 1 4 2 1 4 1 4 4 2.8 1 2 1 1
4 1 3 3 3 2.8 1 1 4 1 1 1.6 3 2 1 2
2 3 3 2 1 2.2 3 4 4 4 1 3.2 1 2 2 1
2 4 2 3 1 2.4 2 2 4 4 4 3.2 3 3 3 3
4 4 2 4 3 3.4 1 3 4 1 2 2.2 3 1 2 3
3 2 1 2 1 1.8 3 1 2 3 3 2.4 3 2 2 3
2 3 1 4 2 2.4 1 3 4 2 4 2.8 2 1 1 3
2 3 2 2 3 2.4 3 1 4 3 4 3 2 1 1 2
4 4 3 3 2 3.2 2 2 1 1 4 2 2 1 3 3
3 4 2 2 2 2.6 2 2 2 2 2 2 2 3 3 3
1 3 4 4 1 2.6 4 1 4 4 2 3 3 2 3 1
1 2 1 2 2 1.6 2 2 2 4 4 2.8 1 1 3 1
4 3 2 4 3 3.2 1 1 1 2 1 1.2 2 2 3 3
4 1 1 1 1 1.6 1 1 3 3 2 2 3 3 1 1
3 4 1 3 3 2.8 2 4 1 4 1 2.4 1 1 3 2
1 3 3 1 1 1.8 4 3 2 1 2 2.4 2 3 1 1
1 2 3 4 1 2.2 2 3 3 3 4 3 1 2 1 3
4 3 1 2 1 2.2 2 3 4 4 3 3.2 1 1 3 3
2 2 1 2 3 2 1 2 2 1 1 1.4 3 2 1 2
3 2 2 2 1 2 4 1 1 1 1 1.6 1 3 1 2
 1 4 1 3 4 2.6 4 4 4 4 1 3.4 2 2 3 2
1 1 1 1 2 1.2 3 1 1 3 3 2.2 1 2 2 3
3 4 2 4 4 3.4 4 2 3 1 1 2.2 3 1 1 1
4 3 4 4 1 3.2 1 4 1 2 2 2 1 1 2 1
2 1 2 1 1 1.4 1 1 1 1 3 1.4 3 1 3 2
4 1 1 4 4 2.8 1 4 4 3 2 2.8 2 1 2 1
3 2 4 2 3 2.8 1 1 4 1 1 1.6 2 1 2 2
2 4 1 1 4 2.4 4 4 2 1 3 2.8 2 3 2 2
4 3 1 1 4 2.6 3 4 4 4 3 3.6 2 1 3 3
1 3 4 2 4 2.8 2 4 1 4 4 3 2 1 2 3
2 2 4 3 2 2.6 1 2 3 4 2 2.4 3 3 2 1
3 1 3 1 1 1.8 4 4 2 3 2 3 1 3 3 3
4 1 4 2 4 3 1 3 2 1 4 2.2 1 3 2 1
3 2 4 1 4 2.8 1 4 4 2 3 2.8 3 1 1 2
2.642 2.684 2.3158 2.6 2.52 2.55158 2.37 2.4 2.61 2.53 2.38 2.45684 2.021 1.958 2.084 1.989
 Mean Mean Mean
le of Law H. Equity & Inclusiveness I. Effectiveness & Effeciency
5 1 2 3 4 5 1 2 3 4 5
2 2.2 1 2 1 2 2 1.6 1 3 1 4 1 2
2 2.2 1 1 2 1 2 1.4 1 2 1 3 2 1.8
2 2.2 4 4 3 4 1 3.2 1 4 2 3 2 2.4
1 1.6 3 1 3 3 3 2.6 1 3 3 1 2 2
3 2 2 3 2 1 4 2.4 3 2 2 3 1 2.2
1 1.8 3 4 1 2 2 2.4 2 3 1 2 3 2.2
2 2.2 4 4 4 2 4 3.6 2 4 1 3 3 2.6
1 2 2 2 4 3 3 2.8 3 1 3 3 4 2.8
3 2.2 2 1 4 2 1 2 3 4 2 3 4 3.2
2 1.6 1 2 3 2 3 2.2 3 3 2 3 4 3
1 2 4 2 3 2 3 2.8 1 3 1 2 2 1.8
2 1.8 4 4 3 3 2 3.2 2 1 3 1 2 1.8
2 2 2 1 1 2 2 1.6 1 1 2 1 1 1.2
3 2 1 3 4 3 1 2.4 3 4 3 1 1 2.4
3 2 2 3 3 3 4 3 2 4 2 4 2 2.8
1 1.8 2 2 4 4 1 2.6 3 3 3 3 3 3
2 1.6 2 2 4 1 1 2 3 1 1 1 1 1.4
3 1.4 3 4 2 3 1 2.6 2 3 2 2 4 2.6
1 1.6 2 1 2 1 2 1.6 3 4 1 3 2 2.6
3 2.8 2 1 2 2 4 2.2 3 3 3 4 1 2.8
2 2.6 4 1 3 4 2 2.8 3 2 2 1 2 2
3 2.6 1 4 4 3 3 3 3 1 2 3 1 2
2 2.2 1 4 3 2 1 2.2 1 3 2 2 4 2.4
2 2.2 3 3 4 4 1 3 1 1 3 2 1 1.6
3 2.2 1 1 4 1 4 2.2 1 4 1 3 4 2.6
2 2.2 1 2 1 3 3 2 2 2 1 1 3 1.8
3 1.8 2 2 2 2 4 2.4 2 4 2 2 4 2.8
3 2.6 1 2 3 2 1 1.8 1 3 2 1 3 2
3 2.4 2 3 1 2 3 2.2 2 2 3 4 1 2.4
3 2 2 4 2 2 4 2.8 1 1 2 3 4 2.2
3 2.4 3 3 1 3 2 2.4 1 2 2 2 2 1.8
3 1.8 3 2 4 2 2 2.6 2 2 3 3 1 2.2
3 2.6 2 4 4 1 3 2.8 2 2 3 4 3 2.8
2 1.4 4 1 3 1 1 2 3 4 3 1 3 2.8
3 2.4 2 1 1 4 2 2 2 4 2 2 2 2.4
1 2 4 3 4 1 4 3.2 2 3 1 2 3 2.2
3 2 3 2 4 3 3 3 1 1 3 1 1 1.4
1 2.2 4 3 1 3 4 3 3 3 3 3 3 3
3 2.2 1 3 1 3 3 2.2 3 2 2 1 4 2.4
3 2.6 1 4 3 4 3 3 2 2 3 1 2 2
2 2.4 2 4 2 1 4 2.6 3 3 2 1 4 2.6
2 2.2 3 2 4 1 4 2.8 3 2 3 2 3 2.6
1 1.8 3 2 4 1 1 2.2 3 2 2 3 3 2.6
1 1.8 1 4 2 1 1 1.8 1 3 2 4 1 2.2
1 1.8 4 3 2 4 1 2.8 3 2 3 4 2 2.8
2 2 3 3 3 1 4 2.8 1 2 3 1 3 2
1 1.6 4 4 3 3 1 3 2 2 2 1 1 1.6
3 2.4 1 2 4 2 3 2.4 3 3 3 2 2 2.6
2 1.8 2 2 2 1 2 1.8 3 2 1 1 4 2.2
3 1.8 4 3 3 4 2 3.2 3 2 2 1 1 1.8
3 2.8 1 4 4 2 1 2.4 2 2 3 1 1 1.8
1 2.2 4 1 1 4 4 2.8 2 2 1 1 2 1.6
3 1.6 3 2 1 3 1 2 2 1 2 1 4 2
1 1.4 3 3 2 4 1 2.6 1 2 2 1 3 1.8
3 2 4 4 1 4 3 3.2 2 1 3 1 1 1.6
1 1.8 3 2 4 1 4 2.8 1 2 1 3 3 2
1 1.4 1 4 3 4 4 3.2 3 1 3 1 4 2.4
3 2.6 3 3 3 2 1 2.4 2 4 1 4 3 2.8
1 2 2 2 2 2 4 2.4 2 3 1 1 3 2
3 2 4 1 3 1 3 2.4 3 1 1 2 1 1.6
2 2.6 3 2 1 4 3 2.6 1 4 3 2 3 2.6
3 1.6 1 2 3 1 3 2 2 2 3 4 4 3
1 1.8 4 3 4 4 1 3.2 2 3 1 2 4 2.4
2 1.6 2 4 3 2 4 3 3 3 3 4 1 2.8
2 2.8 4 4 4 1 2 3 1 2 2 2 1 1.6
1 2 1 2 4 2 3 2.4 2 4 2 3 1 2.4
3 2.6 3 1 2 4 3 2.6 2 1 2 3 2 2
1 1.6 3 1 1 3 3 2.2 1 2 1 4 3 2.2
1 1.4 2 3 3 1 1 2 2 3 1 2 2 2
2 2.2 1 3 3 1 4 2.4 3 3 1 4 3 2.8
1 2.4 1 4 4 2 2 2.6 3 3 1 3 4 2.8
1 2 2 2 4 1 1 2 2 4 3 2 2 2.6
1 1.4 1 3 1 3 4 2.4 2 3 1 1 4 2.2
1 2.2 4 1 3 2 3 2.6 1 2 2 4 2 2.2
1 1.8 4 1 3 3 3 2.8 2 1 1 1 1 1.2
3 2 4 4 2 2 3 3 1 4 1 3 3 2.4
2 1.8 2 4 1 1 2 2 3 1 1 2 4 2.2
2 1.8 3 1 2 2 3 2.2 1 3 2 1 4 2.2
3 2.2 3 4 3 4 4 3.6 1 1 1 2 1 1.2
3 2.2 4 4 4 1 3 3.2 1 3 3 3 2 2.4
1 1.6 1 1 1 2 3 1.6 2 2 3 4 4 3
 3 2.4 4 2 3 4 3 3.2 2 4 1 3 4 2.8
2 2 1 4 1 3 1 2 1 3 1 1 3 1.8
3 1.8 1 1 2 4 2 2 2 3 2 3 2 2.4
3 1.6 4 2 1 4 4 3 2 1 1 4 4 2.4
2 2.2 4 2 2 2 3 2.6 1 1 3 2 3 2
3 1.8 3 2 4 2 1 2.4 3 2 2 2 4 2.6
2 1.8 1 4 1 4 3 2.6 2 1 2 2 2 1.8
2 2.2 4 4 2 2 4 3.2 3 3 3 1 3 2.6
1 2 4 4 1 2 4 3 3 2 1 2 2 2
1 1.8 4 2 4 1 3 2.8 3 1 2 2 4 2.4
3 2.4 3 4 3 3 1 2.8 2 2 1 1 3 1.8
2 2.4 3 4 4 4 4 3.8 3 4 1 3 2 2.6
1 1.6 1 2 2 2 4 2.2 3 4 2 3 2 2.8
2 1.8 3 4 2 3 1 2.6 2 3 1 4 2 2.4
2.063 2.02316 2.526 2.621 2.621 2.4 2.568 2.54737 2.0632 2.4632 1.958 2.284 2.526 2.25895