Gender AGE Occupation Income Level

0 1 6 5
0 1 1 1
0 1 1 1
0 1 1 2
0 2 6 5

0 2
6 5
0 1 2 3

0 1

1 5

0 2

6 5

0 1
1 1
0 1 1 1

0 1
1 1
0 1 1 1
0 1 1 1
0 2 6 5
0 2 2 3
0 2 6 4
0 1 2 1
0 1 1 1
0 1 2 5
0 2 5 5
0 2 6 5
0 1 6 4
0 2 1 2
0 4 7 3
0 1 2 1
0 1 2 1
0 2 2 2
0 2 3 3
0 2 5 3
0 2 4 3
0 1 1 1
0 1 1 1
0 1 2 5
0 1 2 3
0 3 5 4
0 2 2 3
1 3 7 3
0 2 6 5
0 1 1 1
0 2 6 5
0 1 2 2
0 2 5 3
0 3 6 5
0 1 3 2
0 2 6 5
0 1 1 1
0 2 2 4
0 3 6 5
0 1 2 2
1 3 3 4
0 2 5 3
0 2 2 3
0 1 1 1
0 2 5 3
0 3 6 5
0 1 1 1
0 2 2 3
0 3 6 5
0 2 5 3
0 1 1 1
0 3 3 4
0 2 2 4
0 2 2 4
0 3 6 5
0 1 1 2
0 2 5 4
0 2 6 5
0 1 2 2
0 1 1 1
0 3 6 5
0 2 2 3
0 2 2 3
0 1 2 2
0 3 6 5
0 1 1 1
0 2 2 2
0 2 5 4
0 2 6 5
0 2 2 4
0 1 1 1
0 3 6 5
0 2 3 4
0 2 5 4
0 1 1 1
0 2 5 3
0 3 7 3
0 2 2 3
0 2 5 4
0 2 2 3
0 1 1 1
0 2 5 4
0 3 6 5
0 2 1 1
0 2 5 4
0 2 2 4
0 1 2 2
0 2 2 4
0 3 6 5
Visit SMM 1 SMM 2 SMM 3
4 4 4 5
4 5 5 5
2 5 5 5
1 5 4 4
2 4 3 2

4 4 5 5
2 3 3 4

3 4 4 3

3 4 4 4

3 3 4 4
4 4 4 5

3 4 4 4
4 4 4 4
3 3 4 5
3 4 4 4
4 4 4 4
2 4 4 4
4 4 4 4
3 3 2 4
3 4 3 3
2 5 4 4
3 5 5 4
3 4 4 4
2 4 3 2
2 4 4 3
3 4 5 3
3 3 4 5
3 2 3 3
4 4 4 3
3 4 3 3
4 3 3 3
2 4 4 4
3 4 3 3
3 3 5 5
4 4 3 5
3 4 3 3
3 4 4 4
4 5 3 3
2 3 4 4
3 4 4 3
3 4 4 4
2 3 4 3
3 4 4 4
3 5 5 4
3 4 4 4
4 4 4 3
3 4 3 3
3 4 4 4
3 3 3 3
4 4 4 4
3 4 4 4
4 4 2 3
3 4 4 4
3 4 4 3
4 4 4 4
3 4 4 4
3 4 4 4
3 4 3 3
3 4 2 2
3 4 4 4
4 4 4 5
3 4 4 4
3 4 3 3
3 4 3 3
3 4 4 4
4 4 4 4
3 4 4 4
3 4 3 3
3 4 4 3
4 4 4 4
3 4 4 4
3 4 3 3
3 4 4 4
3 4 4 4
3 4 4 4
4 4 4 4
4 4 4 4
3 4 4 4
3 4 4 3
3 4 4 3
3 4 4 4
3 4 3 3
3 4 4 4
3 4 3 3
4 4 4 4
4 4 4 4
4 4 4 3
4 4 4 4
3 4 4 4
4 4 4 4
4 4 4 4
3 4 4 3
3 4 4 4
4 4 4 4
3 4 4 4
3 4 4 4
4 4 4 4
3 4 4 4
3 4 4 4
SMM 4 CP 1 CP 2 CP 3
5 3 1 5
5 5 3 5
5 5 2 5
4 4 1 4
2 4 3 2

4 2 3 3
4 3 3 4

3 5 2 5

4 3 3 4

3 4 2 3
3 5 3 2

4 5 3 4
3 4 2 4
4 5 2 3
5 5 3 4
5 5 3 4
5 5 3 4
3 4 1 4
4 4 1 3
4 4 4 4
4 5 3 4
3 3 3 4
3 4 3 3
4 2 3 4
5 4 2 3
4 3 2 3
4 4 3 4
4 4 3 4
5 5 3 3
4 4 3 3
4 4 1 3
4 3 2 3
4 4 2 3
5 4 2 1
4 3 1 5
5 5 4 2
5 5 2 4
5 4 1 2
4 3 3 5
5 5 3 4
5 5 3 4
5 4 2 2
5 5 2 4
5 5 3 2
4 5 3 4
5 5 4 4
4 4 3 4
5 5 1 4
4 4 4 3
4 5 2 2
4 5 1 4
5 5 3 4
4 4 4 4
5 5 2 3
4 5 2 4
4 5 1 4
5 5 2 4
5 4 4 4
5 5 3 4
4 4 3 3
4 4 2 4
5 5 2 3
5 5 1 3
5 5 3 4
4 5 2 4
4 4 3 4
4 4 4 4
4 5 4 3
4 5 3 4
4 4 2 4
4 5 3 4
4 5 2 3
4 5 3 4
4 5 3 4
4 4 2 4
4 4 3 3
4 5 3 3
4 5 2 3
5 5 2 2
4 5 3 4
4 5 2 4
4 4 2 4
4 4 1 4
4 4 3 4
4 5 2 4
4 5 1 2
4 4 3 4
4 5 2 4
4 5 3 4
4 5 3 4
4 5 2 3
4 5 3 3
4 5 3 3
4 5 2 3
4 5 3 4
4 5 3 4
4 4 2 3
4 5 2 4
4 5 3 4
CP 4 CP 5 VC 1 VC 2
3 5 5 5
1 5 5 5
5 5 5 5
4 4 5 4
3 4 4 4

5 5 1 5
3 4 4 5

5 5 3 5

4 4 4 4

3 4 5 4
2 4 5 5

3 3 5 3
3 3 4 4
5 4 4 4
3 4 5 5
3 3 4 5
3 4 5 5
4 5 5 5
4 3 4 4
3 2 3 3
3 4 4 3
3 3 5 5
2 3 5 4
4 4 4 4
2 3 5 5
4 2 4 4
3 4 4 5
4 4 4 4
2 4 5 5
2 3 5 5
2 3 5 5
4 4 5 4
3 4 5 4
2 3 5 3
5 4 3 4
2 3 5 5
2 4 4 4
3 3 4 4
4 3 3 4
4 4 5 5
4 4 5 5
2 3 5 5
2 3 4 4
3 3 5 5
4 4 4 4
2 4 4 5
2 3 4 4
2 3 5 5
2 4 4 4
2 2 4 4
3 4 4 4
2 4 4 4
4 4 4 4
2 3 5 5
2 4 4 4
4 4 4 4
2 4 4 4
2 4 5 5
2 3 5 5
2 4 5 5
4 4 4 4
2 4 4 4
2 4 5 5
2 4 5 5
2 3 4 4
2 4 4 4
4 4 4 4
4 4 3 3
2 3 4 4
3 3 4 4
2 4 4 4
3 3 4 4
2 3 4 4
3 4 5 5
2 3 4 4
3 3 5 5
2 3 5 5
2 4 5 5
2 3 5 5
2 4 5 5
4 4 4 4
3 3 5 5
4 4 5 5
4 4 5 5
2 3 5 5
2 3 4 4
2 4 5 5
4 4 5 5
2 3 5 5
3 4 5 5
2 3 4 4
2 3 5 5
2 3 4 4
4 4 5 5
3 4 5 5
3 3 4 4
3 3 4 4
2 3 4 4
3 4 4 4
VC 3 VC 4 BL 1 BL 2
5 4 3 5
5 5 5 5
5 5 5 5
4 4 3 4
4 4 4 4

5 5 5 5
5 5 4 3

5 3 3 5

4 4 3 4

4 4 4 4
5 5 4 4

5 5 2 1
4 4 3 3
5 5 4 4
5 5 4 4
5 5 4 3
5 5 4 4
5 5 5 4
4 5 4 4
3 3 2 3
4 5 4 4
5 5 3 3
4 4 2 3
3 3 4 3
5 4 3 3
4 4 2 2
5 5 4 5
4 4 2 4
5 5 3 3
5 5 3 3
5 5 3 3
5 5 5 4
3 4 4 3
5 5 3 5
5 5 2 3
5 5 3 3
5 5 4 4
4 5 4 4
4 4 5 5
5 5 4 4
5 5 3 3
5 5 3 3
4 4 4 4
5 5 4 4
4 4 4 4
4 4 4 4
4 4 4 4
5 5 4 4
4 4 3 3
4 4 4 4
4 5 4 4
4 4 4 4
4 4 4 4
5 5 4 4
4 4 2 2
4 4 4 4
5 5 4 4
5 5 4 4
5 5 4 4
5 5 5 4
4 4 4 4
4 4 4 4
5 5 4 4
5 5 4 4
4 4 3 3
4 4 4 4
4 4 4 4
3 4 3 3
4 4 4 4
4 4 4 4
4 4 4 4
4 4 4 4
4 4 4 4
5 5 4 4
4 4 4 4
5 5 4 4
5 5 4 4
5 5 4 4
5 5 3 3
5 5 4 4
4 4 4 4
5 5 4 4
5 5 4 4
5 5 4 4
5 5 4 4
4 4 3 3
5 5 4 4
5 5 4 4
5 5 4 4
5 5 4 4
4 4 3 3
5 5 5 4
4 4 4 4
5 5 4 4
5 5 4 4
4 4 4 4
4 4 4 4
4 4 4 4
4 4 4 4
BL 3 BL 4 BR 1 BR 2
3 5 2 Service and value
4 5 4 Nothing
5 5 4 Good
4 4 1 Service
4 4 1 Convenience

4 5 1 Approach and service

4 5 1 Service

5 5 3 Service

4 4 1 Service and behaviour

Friendly environment, genuine

3 4 1 people
4 4 2 Service and value

Service, value and

1 3 1 communication
3 3 1 value
3 4 1 There quick service
4 4 1 Quality of service
4 4 1 Quality of service
4 4 1 Service
5 5 1 Petromin better service
4 4 1 Good Service
3 3 1 Value and good service
4 4 1 Quality of service
3 4 1 Service and Value
2 2 1 Service and Communication
3 4 1 Service
3 3 1 Professional Service
4 3 1 Good Service
5 5 1 Service and Product Quality
3 4 1 Service
3 3 1 Value
3 3 1 Service
3 4 1 Value
4 4 1 Friendly staff
4 4 1 Service
3 5 1 Quality of service
4 5 1 Quality, value
3 3 1 Better service
3 4 1 Product quality
4 4 1 Better communication
5 5 2 Service
3 4 1 Products
3 3 1 Staff
3 3 1 Service
4 4 1 Service and product
Good ethics qualityof
and behavior
4 4 1 staff
4 4 1 Value of money
3 4 1 Service quality and products
4 4 1 Service
4 4 1 Staff behavior
3 3 1 Value
4 4 1 Best Service
3 4 1 Service and Value
3 3 1 Good staff
4 4 1 Service and products
3 4 1 Value and offerings
3 3 1 Service quality
4 4 1 Value for money
4 4 1 Quality service and products
4 4 1 Good staff
4 4 1 Good quality products.
4 4 1 Service
4 4 1 Good staff
4 4 1 Value and offerings
4 4 1 Service quality
4 4 1 Offering and value
3 3 1 Quality of products
4 4 1 Great products
4 4 1 Service quality
3 4 1 Good staff
4 4 1 Good service
4 4 1 Value for money
4 4 1 Good behavior of staff
4 4 1 Quality of lubricants
4 4 1 Best service quality
4 4 1 Value for money
4 4 1 Good behavior of staff
3 4 1 Value, Services
Good staff and and
behavior products
4 4 1 service
4 4 1 Value and quality
3 3 1 Value and lubricants
4 4 1 Value, service and staff
4 4 1 Good staff and service
4 4 1 Staff and services
4 4 1 Best service quality
4 4 1 Products quality
3 4 1 Best service
3 3 1 Products and servicesand
Good communication
4 4 1 value
4 4 1 Good staff behavior
4 4 1 Service quality
3 4 1 Quality of service
2 3 1 Good staff and service
4 4 1 Service and Value
3 4 1 Good staff and service
3 4 1 Professional services
3 4 1 Value and services
4 4 1 Value
3 4 1 Service quality
4 4 1 Good staff and service quality
4 4 1 Best service
 Weaknesses Strenghts FI
Never
I don't tried
knowz i haven't been to petromin NA NA
ever in my life. I dont know I dont know
Good Good Good
No I don't know Nothing
Na Na Na
Not a regular customer so Not a regular customer so can't
More washing stations to reduce wait time can't comment on that comment on that
More efficiency Proper workflow N/A

Pertomin is doing much better then

Bill prints and need some chair outside Service other brands

It provides stronger lm
strength at higher
temperatures over a
I think they already doing great conventional gear oils. They provide the best services

But a machine for compound No delay in any work Nothing in my notice

Promotions Good services Operations are streamlined

By increasing the number of cars they can

wash at one time Great service, No comment
value Service Retainship
By hiring more employees There car shampoos Nothing much
More Trained staff is needed Service Better Communication with people
More Trained staff is needed Service Better Communication with people
By hiring more trained staff. Quality of lubricants
and machinery use for Better
Keepingcommunication
up to date with car
Open more branches car wash. maintenance record.
Better
ServiceManagement
is good but can be improved with Good staff Better service quality
more trained staff. Lubricants No idea.
By advertisement Customer Satisfaction
Professional Service and Oil & Car
Be more competitively priced. Product Service
Professional Quality.
ethics and Competitive Pricing
Through Social media marketing good dealing Making Connection with people.
Social Media Better Comminication More Services
Through Engagement on Social Media Lubricant quality Expanding their branches in Lahore
Increase Staff. Quality of Work Nothing
by advertising on social media Service
Good service and Offering more services
Expand area Communication N/A
THROUGH SOCIAL MEDIA PLATFORMS STAFF EXPAND THEIR BRANCHES.
Increase staff Good Service Offering more services
Through marketing Good staff Pricing
Use machine for compound Quick work Nothing in my knowledge
By providing customer tea or coffee in
waiting area Service Customer waiting area service
Queue Service quality
Long term and quality Express wash
Prices
Through more engagement on social products Marketing
media Staff and product quality None
Make website Service and product Expansion of business.
Increase staff Service quality while
Great products Additional Services
By making it a cheaper with same quality washing Quality products
Social media Lubricants quality More Services
Social media engagement Good Service Offering more services
Make website for Pakistani Customers Lubricants and services None
Add more services Quality
Productsservice
and service None
Open petrol pumps, Petromin need to
Better time management quality open petrol pumps.
Social media Quality
Trainedproducts
staff and More services
Through social media channels products Expanding their business
Through Social media Products Open more branches
Add more services Staff
Service quality and None
Build networks on social media platforms. Products Expand their business
Through social media engagement Staff and products Add more services
Through customer engagement Service
Product and
and products
service More engagement on social media.
Through engagement on social media quality Increase their staff
Make website
Increase for people
community in Pakistan.
engagement on social Service Promotions and Discounts
media Service Open more branches
Through brand awareness Service and staff None
Through content sharing on social media Service Offer more services
Through sharing content on social media Good staffquality
Products and products
and Add more products
Adding
Throughmore services
sharing engaging content on service
Products, service and Open more branches
social media staff. Add more services
Through social media Product quality Expand their business
Through social media Service quality Offer discounts
Through social media Quality
Productsofquality
productsand None
Add more services service Expand their network
Through
Through social
sharingmedia
content and engaging on Service quality
Good staff and service Add more services
social media. quality Sharing content on social media
Through social media platforms Service
Service and product Offers discounts
Through marketing quality Offer more services
Through social networking Lubricants
Good service and Expanding their business
Through engagement on social media products Offer discounts
Through making connections Offering quality
Service and service
product Add more services
Through
By makingsocial mediacontent
engaging and share on quality
marketing None
social media Service quality None
Through brand awareness on social media Products and services Offering more services
Hire more staff Services and products Offer promotions
Engaging more audience on social media Service, product and staff Sharing more content on social media
 Service, products and
Add more services and increase products staff members
Service and product Expand their business
Through marketing
By making on social
and sharing media
content on social quality
Service and product Add more services
media quality
Service, staff and quality None
Increasing content on social media of products Offer discounts
Through
Through social media
marketing on social media Products and services Social media marketing
platforms Lubricants Offer discounts
Through marketing
By making engaging content on social Staff, value and products Open more branches
media Lubricants and service Discounts
Add more services and products Staff and service quality Expand their network
Through engagement on social media Products quality Increase their staff
Through social media Service
Productsquality
and service Brand awareness
By sharing more content quality None
Through marketing
Share more andcontent
engaging sharingoncontent
social Best service quality Offer more services and discounts
media Lubricants Expanding their network
Through engagement on social media Services
Service and product Add more services
Share content on social media platforms quality
Service and product Expand their network
Through brand awareness quality
Staff, products and None
Through digital marketing services
Staff, service and Offer discounts
Add more products and services products None
Through engagement and sharing content Service
Service quality
and products Offer more services
Open more branches quality None
Through social media Staff and service quality Add more services
Through marketing Service quality None
Through engagement on social media Service quality None
Suggestions and Recommendations Best Quality RP
Need to improve their social media and conventional m 1 1
I dont know 1 1
Well 1 1
Good staff and excellent service 1 1
Na 1 1

Not a regular customer so can't comment on that 1 1

Better time management 1 1

Nothing 1 1

Keep it up 1 1

Keep up the good work 1 1

No 1 1

Increase the number of car slots 1 1

Rtainship and perks 1 1
No 1 2
Opening of Petrol Pump in Pakistan 1 1
Think about opening Petrol Pump 1 1
Open petrol pump in Pakistan 1 1
Provide more services like puncture shop. 1 1
Make more branches in Lahore 1 1
Product quality should be improved. 1 1
Should work on advertisement and marketing 1 1
Pricing Revision 1 1
Open Petrol Pump in Lahore 1 1
None 1 1
None 1 1
No 1 1
Increase staff 1 1
Hire trained staff 1 1
NO 1 1
No 1 1
Open more branches 1 1
Keep up the good work 1 1
No 1 1
Introduce online queuing system 2 1
Work on it's marketing 1 1
Expand branches 1 1
Make more branches of Petromin 1 1
Competitive pricing 1 1
Keep same quality 1 1
Hire more staff 1 1
Add more services and expand more branches 1 1
More social media marketing is needed. 1 1
Expand your business 1 1
Open petrol stations 1 1
Open petrol stations in Lahore 1 1
Open more branches 1 1
Hire more staff 1 1
None 1 1
Make more branches of Petromin 1 1
Increase the product line of Petromin 1 1
Actively share content and engage on social media. 1 1
Open more branches 1 1
Open more branches 1 1
Expand Branches 1 1
Open more branches and hire more staff. 1 1
Expand network 1 1
Add more services 1 1
Expand Petromin network in Lahore 1 1
Expand network 1 1
Hire more staff and expand their business 1 1
Offer promotions and discounts 1 1
Hire more staff 1 1
Add more services and expand network 1 1
Open more branches 1 1
Increase engagement on social media 1 1
Expand network 1 1
Hire more staff 1 1
Open more branches 1 1
Open more branches 1 1
Offer more services 1 1
Open more branches 1 1
Hire more staff 1 1
Offer more services and expand network 1 1
Offer promotions and add more services 1 1
Build social media networks 1 1
Add more offering and expand business 1 1
Add more services 1 1
Open more branches 1 1
Open petrol pump in Pakistan 1 1
Open petrol pump in Pakistan and expand network 1 1
Offer promotions and discounts 1 1
Expand networks 1 1
Offer discounts 1 1
Open petrol pump and expand business 1 1
Increase staff and expand network 1 1
Hire more staff 1 1
Open petrol pumps 1 1
Should offer discounts 1 1
Keep on increasing service 1 1
Add moresocial
Through services andmarketing
media open petrol
andstation
expanding their 1 1
business 1 1
Expand business 1 1
Offer discounts and promotions 1 1
Expand the business 1 1
Expand your network 1 1
Expand business 1 1
Add more services 1 1
Expand business 1 1
Expand business and do social media marketing 1 1