Gender AGE Occupation

0
1 6
0
1 1
0 1 1
0 1 1
0 2 6
0
2 6
0 1 2
0
1 1
0

2 6
0

1 1
0
1 1
0

1 1
0 1 1
0 1 1
0 2 6
0 2 2
0 2 6
0
1 2
0 1 1
0
1 2
0 2 5

0 2 6
0 1 6
0 2 1
0 4 7
0 1 2
0 1 2
0 2 2
0 2 3
0 2 5
0 2 4
0 1 1

0 1 1
0 1 2
0 1 2
0 3 5
0 2 2
1 3 7
0 2 6
0 1 1
0 2 6
0 1 2
0 2 5

0 3 6
0 1 3
0 2 6
0 1 1
0 2 2
0 3 6
0 1 2
1 3 3
0 2 5
0 2 2

0 1 1
0 2 5
0 3 6

0 1 1
0 2 2

0 3 6
0 2 5
0 1 1
0 3 3
0 2 2
0 2 2

0 3 6
0 1 1
0 2 5
0 2 6
0 1 2
0 1 1
0 3 6

0 2 2
0 2 2
0 1 2
0 3 6

0 1 1

0 2 2

0 2 5
0 2 6
0 2 2
0 1 1
0 3 6

0 2 3
0 2 5
0 1 1
0 2 5

0 3 7
0 2 2

0 2 5
0 2 2
0 1 1
0 2 5
0 3 6
0 2 1
0 2 5
0 2 2
0 1 2
0 2 2
0 3 6
Income Level Visit SMM 1

5 4 4

1 4 5
1 2 5
2 1 5
5 2 4

5 4 4
3 2 3

5 3 4

5 3 4

1 3 3

1 4 4

1 3 4
1 4 4
1 3 3
5 3 4
3 4 4
4 2 4

1 4 4
1 3 3

5 3 4
5 2 5

5 3 5
4 3 4
2 2 4
3 2 4
1 3 4
1 3 3
2 3 2
3 4 4
3 3 4
3 4 3
1 2 4

1 3 4
5 3 3
3 4 4
4 3 4
3 3 4
3 4 5
5 2 3
1 3 4
5 3 4
2 2 3
3 3 4

5 3 5
2 3 4
5 4 4
1 3 4
4 3 4
5 3 3
2 4 4
4 3 4
3 4 4
3 3 4

1 3 4
3 4 4
5 3 4

1 3 4
3 3 4

5 3 4
3 3 4
1 4 4
4 3 4
4 3 4
4 3 4

5 3 4
2 4 4
4 3 4
5 3 4
2 3 4
1 4 4
5 3 4

3 3 4
3 3 4
2 3 4
5 3 4

1 4 4

2 4 4

4 3 4
5 3 4
4 3 4
1 3 4
5 3 4

4 3 4
4 3 4
1 4 4
3 4 4

3 4 4
3 4 4

4 3 4
3 4 4
1 4 4
4 3 4
5 3 4
1 4 4
4 3 4
4 3 4
2 4 4
4 3 4
5 3 4
SMM 2 SMM 3 SMM 4 CP 1

4 5 5 3

5 5 5 5
5 5 5 5
4 4 4 4
3 2 2 4

5 5 4 2
3 4 4 3

4 3 3 5

4 4 4 3

4 4 3 4

4 5 3 5

4 4 4 5
4 4 3 4
4 5 4 5
4 4 5 5
4 4 5 5
4 4 5 5

4 4 3 4
2 4 4 4

3 3 4 4
4 4 4 5

5 4 3 3
4 4 3 4
3 2 4 2
4 3 5 4
5 3 4 3
4 5 4 4
3 3 4 4
4 3 5 5
3 3 4 4
3 3 4 4
4 4 4 3

3 3 4 4
5 5 5 4
3 5 4 3
3 3 5 5
4 4 5 5
3 3 5 4
4 4 4 3
4 3 5 5
4 4 5 5
4 3 5 4
4 4 5 5

5 4 5 5
4 4 4 5
4 3 5 5
3 3 4 4
4 4 5 5
3 3 4 4
4 4 4 5
4 4 4 5
2 3 5 5
4 4 4 4

4 3 5 5
4 4 4 5
4 4 4 5

4 4 5 5
3 3 5 4

2 2 5 5
4 4 4 4
4 5 4 4
4 4 5 5
3 3 5 5
3 3 5 5

4 4 4 5
4 4 4 4
4 4 4 4
3 3 4 5
4 3 4 5
4 4 4 4
4 4 4 5

3 3 4 5
4 4 4 5
4 4 4 5
4 4 4 4

4 4 4 4

4 4 4 5

4 4 4 5
4 3 5 5
4 3 4 5
4 4 4 5
3 3 4 4

4 4 4 4
3 3 4 4
4 4 4 5
4 4 4 5

4 3 4 4
4 4 4 5

4 4 4 5
4 4 4 5
4 4 4 5
4 3 4 5
4 4 4 5
4 4 4 5
4 4 4 5
4 4 4 5
4 4 4 4
4 4 4 5
4 4 4 5
CP 2 CP 3 CP 4 CP 5

1 5 3 5

3 5 1 5
2 5 5 5
1 4 4 4
3 2 3 4

3 3 5 5
3 4 3 4

2 5 5 5

3 4 4 4

2 3 3 4

3 2 2 4

3 4 3 3
2 4 3 3
2 3 5 4
3 4 3 4
3 4 3 3
3 4 3 4

1 4 4 5
1 3 4 3

4 4 3 2
3 4 3 4

3 4 3 3
3 3 2 3
3 4 4 4
2 3 2 3
2 3 4 2
3 4 3 4
3 4 4 4
3 3 2 4
3 3 2 3
1 3 2 3
2 3 4 4

2 3 3 4
2 1 2 3
1 5 5 4
4 2 2 3
2 4 2 4
1 2 3 3
3 5 4 3
3 4 4 4
3 4 4 4
2 2 2 3
2 4 2 3

3 2 3 3
3 4 4 4
4 4 2 4
3 4 2 3
1 4 2 3
4 3 2 4
2 2 2 2
1 4 3 4
3 4 2 4
4 4 4 4

2 3 2 3
2 4 2 4
1 4 4 4

2 4 2 4
4 4 2 4

3 4 2 3
3 3 2 4
2 4 4 4
2 3 2 4
1 3 2 4
3 4 2 4

2 4 2 3
3 4 2 4
4 4 4 4
4 3 4 4
3 4 2 3
2 4 3 3
3 4 2 4

2 3 3 3
3 4 2 3
3 4 3 4
2 4 2 3

3 3 3 3

3 3 2 3

2 3 2 4
2 2 2 3
3 4 2 4
2 4 4 4
2 4 3 3

1 4 4 4
3 4 4 4
2 4 2 3
1 2 2 3

3 4 2 4
2 4 4 4

3 4 2 3
3 4 3 4
2 3 2 3
3 3 2 3
3 3 2 3
2 3 4 4
3 4 3 4
3 4 3 3
2 3 3 3
2 4 2 3
3 4 3 4
VC 1 VC 2 VC 3 VC 4

5 5 5 4

5 5 5 5
5 5 5 5
5 4 4 4
4 4 4 4

1 5 5 5
4 5 5 5

3 5 5 3

4 4 4 4

5 4 4 4

5 5 5 5

5 3 5 5
4 4 4 4
4 4 5 5
5 5 5 5
4 5 5 5
5 5 5 5

5 5 5 5
4 4 4 5

3 3 3 3
4 3 4 5

5 5 5 5
5 4 4 4
4 4 3 3
5 5 5 4
4 4 4 4
4 5 5 5
4 4 4 4
5 5 5 5
5 5 5 5
5 5 5 5
5 4 5 5

5 4 3 4
5 3 5 5
3 4 5 5
5 5 5 5
4 4 5 5
4 4 4 5
3 4 4 4
5 5 5 5
5 5 5 5
5 5 5 5
4 4 4 4

5 5 5 5
4 4 4 4
4 5 4 4
4 4 4 4
5 5 5 5
4 4 4 4
4 4 4 4
4 4 4 5
4 4 4 4
4 4 4 4

5 5 5 5
4 4 4 4
4 4 4 4

4 4 5 5
5 5 5 5

5 5 5 5
5 5 5 5
4 4 4 4
4 4 4 4
5 5 5 5
5 5 5 5

4 4 4 4
4 4 4 4
4 4 4 4
3 3 3 4
4 4 4 4
4 4 4 4
4 4 4 4

4 4 4 4
4 4 4 4
5 5 5 5
4 4 4 4

5 5 5 5

5 5 5 5

5 5 5 5
5 5 5 5
5 5 5 5
4 4 4 4
5 5 5 5

5 5 5 5
5 5 5 5
5 5 5 5
4 4 4 4

5 5 5 5
5 5 5 5

5 5 5 5
5 5 5 5
4 4 4 4
5 5 5 5
4 4 4 4
5 5 5 5
5 5 5 5
4 4 4 4
4 4 4 4
4 4 4 4
4 4 4 4
BL 1 BL 2 BL 3

3 5 3

5 5 4
5 5 5
3 4 4
4 4 4

5 5 4
4 3 4

3 5 5

3 4 4

4 4 3

4 4 4

2 1 1
3 3 3
4 4 3
4 4 4
4 3 4
4 4 4

5 4 5
4 4 4

2 3 3
4 4 4

3 3 3
2 3 2
4 3 3
3 3 3
2 2 4
4 5 5
2 4 3
3 3 3
3 3 3
3 3 3
5 4 4

4 3 4
3 5 3
2 3 4
3 3 3
4 4 3
4 4 4
5 5 5
4 4 3
3 3 3
3 3 3
4 4 4

4 4 4
4 4 4
4 4 3
4 4 4
4 4 4
3 3 3
4 4 4
4 4 3
4 4 3
4 4 4

4 4 3
2 2 3
4 4 4

4 4 4
4 4 4

4 4 4
5 4 4
4 4 4
4 4 4
4 4 4
4 4 4

3 3 3
4 4 4
4 4 4
3 3 3
4 4 4
4 4 4
4 4 4

4 4 4
4 4 4
4 4 4
4 4 4

4 4 3

4 4 4

4 4 4
3 3 3
4 4 4
4 4 4
4 4 4

4 4 4
4 4 4
4 4 3
3 3 3

4 4 4
4 4 4

4 4 4
4 4 3
3 3 2
5 4 4
4 4 3
4 4 3
4 4 3
4 4 4
4 4 3
4 4 4
4 4 4
BL 4 BR 1 BR 2

5 2 Service and value

5 4 Nothing
5 4 Good
4 1 Service
4 1 Convenience

5 1 Approach and service

5 1 Service

5 3 Service

4 1 Service and behaviour

Friendly environment,
4 1 genuine people

4 2 Service and value

Service, value and

3 1 communication
3 1 value
4 1 There quick service
4 1 Quality of service
4 1 Quality of service
4 1 Service

5 1 Petromin better service

4 1 Good Service

3 1 Value and good service

4 1 Quality of service

4 1 Service and Value

2 1 Service and Communication
4 1 Service
3 1 Professional Service
3 1 Good Service
5 1 Service and Product Quality
4 1 Service
3 1 Value
3 1 Service
4 1 Value
4 1 Friendly staff

4 1 Service
5 1 Quality of service
5 1 Quality, value
3 1 Better service
4 1 Product quality
4 1 Better communication
5 2 Service
4 1 Products
3 1 Staff
3 1 Service
4 1 Service and product quality
Good ethics and behavior of
4 1 staff
4 1 Value ofquality
Service moneyand
4 1 products
4 1 Service
4 1 Staff behavior
3 1 Value
4 1 Best Service
4 1 Service and Value
3 1 Good staff
4 1 Service and products

4 1 Value and offerings

3 1 Service quality
4 1 Value for money
Quality service and
4 1 products
4 1 Good staff

4 1 Good quality products.

4 1 Service
4 1 Good staff
4 1 Value and offerings
4 1 Service quality
4 1 Offering and value

3 1 Quality of products
4 1 Great products
4 1 Service quality
4 1 Good staff
4 1 Good service
4 1 Value for money
4 1 Good behavior of staff

4 1 Quality of lubricants
4 1 Best service quality
4 1 Value for money
4 1 Good behavior of staff
Value, Services and
4 1 products
Good staff behavior and
4 1 service

4 1 Value and quality

3 1 Value and lubricants
4 1 Value, service and staff
4 1 Good staff and service
4 1 Staff and services

4 1 Best service quality

4 1 Products quality
4 1 Best service
3 1 Products and services
Good communication and
4 1 value
4 1 Good staff behavior

4 1 Service quality
4 1 Quality of service
3 1 Good staff and service
4 1 Service and Value
4 1 Good staff and service
4 1 Professional services
4 1 Value and services
4 1 Value
4 1 Service
Good quality
staff and service
4 1 quality
4 1 Best service
 Weaknesses Strenghts

Never tried NA
I don't knowz i haven't been to petromin
ever in my life. I dont know
Good Good
No I don't know
Na Na
Not a regular customer so can't comment
More washing stations to reduce wait time on that
More efficiency Proper workflow

Bill prints and need some chair outside Service

It provides stronger lm strength at higher

temperatures over a conventional gear
I think they already doing great oils.

But a machine for compound No delay in any work

Promotions Good services

By increasing the number of cars they can

wash at one time Great service,
value Service
By hiring more employees There car shampoos
More Trained staff is needed Service
More Trained staff is needed Service
By hiring more trained staff. Quality of lubricants
Petromin staff, service and machinery
Open more branches use for car wash.
Better Management Good staff
Service is good but can be improved with
more trained staff. Lubricants
By advertisement Customer Satisfaction
Professional Service and Product Service
Be more competitively priced. Quality.
Through Social media marketing Professional ethics and good dealing
Social Media Better Comminication
Through Engagement on Social Media Lubricant quality
Increase Staff. Quality of Work
by advertising on social media Service
Expand area Good service and Communication
THROUGH SOCIAL MEDIA PLATFORMS STAFF
Increase staff Good Service
Through marketing Good staff
Use machine for compound Quick work
By providing customer tea or coffee in
waiting area Service
Queue Service quality
Prices more engagement on social
Through Long term and quality products
media Staff and product quality
Make website Service and product
Increase staff Service quality
By making it a cheaper with same quality Great products while washing
Social media Lubricants quality
Social media engagement Good Service
Make website for Pakistani Customers Lubricants and services
Add more services Quality service

Better time management Products and service quality

Social media Quality products
Through social media channels Trained staff and products
Through Social media Products
Add more services Staff
Build networks on social media platforms. Service quality and Products
Through social media engagement Staff and products
Through customer engagement Service and products
Through engagement on social media Product and service quality
Make website for people in Pakistan. Service
Increase community engagement on social
media Service
Through brand awareness Service and staff
Through content sharing on social media Service

Through sharing content on social media Good staff and products

Adding more services Products quality and service
Through sharing engaging content on
social media Products, service and staff.
Through social media Product quality
Through social media Service quality
Through social media Quality of products
Add more services Products quality and service
Through social media Service quality
Through sharing content and engaging on
social media. Good staff and service quality
Through social media platforms Service
Through marketing Service and product quality
Through social networking Lubricants
Through engagement on social media Good service and products
Through making connections Offering quality service
Through social media marketing Service and product quality
By making engaging content and share on
social media Service quality
Through brand awareness on social media Products and services
Hire more staff Services and products
Engaging more audience on social media Service, product and staff

Add more services and increase products Service, products and staff members

Through marketing on social media Service and product quality

By making and sharing content on social
media Service and product quality
Increasing content on social media Service, staff and quality of products
Through social media Products and services
Through marketing on social media
platforms
Through marketing
By making engaging content on social
media
Add more services and products
Through engagement on social media
Through social media
By sharing more content
Through marketing and sharing content
Share more engaging content on social
media
Through engagement on social media
Share content on social media platforms
Through brand awareness
Through digital marketing
Add more products and services
Through engagement and sharing content
Open more branches
Through social media
Through marketing
Through engagement on social media
Lubricants
Staff, value and products
Lubricants and service
Staff and service quality
Products quality
Service quality
Products and service quality
Best service quality
Lubricants
Services
Service and product quality
Service and product quality
Staff, products and services
Staff, service and products
Service quality
Service and products quality
Staff and service quality
Service quality
Service quality
FI

NA

I dont know
Good
Nothing
Na

Not a regular customer so can't comment on that

N/A

Pertomin is doing much better then other brands

They provide the best services

Nothing in my notice

Operations are streamlined

No comment
Retainship
Nothing much
Better Communication with people
Better Communication with people
Better communication

Keeping up to date with car maintenance record.

Better service quality

No idea.
Oil & Car

Competitive Pricing
Making Connection with people.
More Services
Expanding their branches in Lahore
Nothing
Offering more services
N/A
EXPAND THEIR BRANCHES.
Offering more services
Pricing
Nothing in my knowledge

Customer waiting area service

Express wash
Marketing
None
Expansion of business.
Additional Services
Quality products
More Services
Offering more services
None
None

Open petrol pumps, Petromin need to open petrol pumps.

More services
Expanding their business
Open more branches
None
Expand their business
Add more services
More engagement on social media.
Increase their staff
Promotions and Discounts

Open more branches

None
Offer more services

Add more products

Open more branches

Add more services

Expand their business
Offer discounts
None
Expand their network
Add more services

Sharing content on social media

Offers discounts
Offer more services
Expanding their business
Offer discounts
Add more services
None

None
Offering more services
Offer promotions
Sharing more content on social media

Expand their business

Add more services

None
Offer discounts
Social media marketing
Offer discounts
Open more branches

Discounts
Expand their network
Increase their staff
Brand awareness

None
Offer more services and discounts

Expanding their network

Add more services
Expand their network
None
Offer discounts
None
Offer more services
None
Add more services
None
None
Suggestions and Recommendations
Need to improve their social media and conventional marketing campaigns so people can aware about
them

I dont know
Well
Good staff and excellent service
Na

Not a regular customer so can't comment on that

Better time management

Nothing

Keep it up

Keep up the good work

No

Increase the number of car slots

Rtainship and perks
No
Opening of Petrol Pump in Pakistan
Think about opening Petrol Pump
Open petrol pump in Pakistan

Provide more services like puncture shop.

Make more branches in Lahore

Product quality should be improved.

Should work on advertisement and marketing

Pricing Revision
Open Petrol Pump in Lahore
None
None
No
Increase staff
Hire trained staff
NO
No
Open more branches
Keep up the good work

No
Introduce online queuing system
Work on it's marketing
Expand branches
Make more branches of Petromin
Competitive pricing
Keep same quality
Hire more staff
Add more services and expand more branches
More social media marketing is needed.
Expand your business

Open petrol stations

Open petrol stations in Lahore
Open more branches
Hire more staff
None
Make more branches of Petromin
Increase the product line of Petromin
Actively share content and engage on social media.
Open more branches
Open more branches

Expand Branches
Open more branches and hire more staff.
Expand network

Add more services

Expand Petromin network in Lahore

Expand network
Hire more staff and expand their business
Offer promotions and discounts
Hire more staff
Add more services and expand network
Open more branches

Increase engagement on social media

Expand network
Hire more staff
Open more branches
Open more branches
Offer more services
Open more branches

Hire more staff

Offer more services and expand network
Offer promotions and add more services
Build social media networks

Add more offering and expand business

Add more services

Open more branches

Open petrol pump in Pakistan
Open petrol pump in Pakistan and expand network
Offer promotions and discounts
Expand networks

Offer discounts
Open petrol pump and expand business
Increase staff and expand network
Hire more staff

Open petrol pumps

Should offer discounts

Keep on increasing service

Add more services and open petrol station
Through social media marketing and expanding their business
Expand business
Offer discounts and promotions
Expand the business
Expand your network
Expand business
Add more services
Expand business
Expand business and do social media marketing
Best Quality RP

1 1

1 1
1 1
1 1
1 1

1 1
1 1

1 1

1 1

1 1

1 1

1 1
1 1
1 2
1 1
1 1
1 1

1 1
1 1

1 1
1 1

1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1

1 1
2 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1

1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1

1 1
1 1
1 1

1 1
1 1

1 1
1 1
1 1
1 1
1 1
1 1

1 1
1 1
1 1
1 1
1 1
1 1
1 1

1 1
1 1
1 1
1 1

1 1

1 1

1 1
1 1
1 1
1 1
1 1

1 1
1 1
1 1
1 1

1 1
1 1

1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1
1 1