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lkoZtfud lwpuk
orZeku esa ukS,Mk izkf/kdj.k dh vko”;drkuqlkj ,slk Grievance redressal ykxw fd, tkus dh
vko”;drk gS ftlesa Web Portal ds lkFk Android ,oa iOS app ds ek/;e ls f”kdk;rsa izkIr dh tk
ldsaA bl iz.kkyh esa foHkkxokj f”kdk;rksa ds oxhZdj.k ds lkFk foHkkxh; inkuqdze Hkh iznf”kZr fd;k
tkuk gksxkA izkf/kdj.k ds flVhtu pkVZj esa mfYyf[kr lsok gsrq fu/kkZfjr le;lhek ds vuqlkj
fuLrkj.k dh ekWfuVfjax gsrq izko/kku rFkk le;lhek ds vUrxZr fuLrkj.k u gksus dh fLFkfr esa
escalation dh O;oLFkk Hkh fd;k tkuk gSA ftl laLFkk }kjk bls fodflr fd;k tk;sxk mlds scope
of work esa fuEukuqlkj izko/kku lfEefyr djrs gq, lk¶Vos;j MsoyiesaV ds lkFk gksfLVax Hkh lfEefyr
gksxkA mijksDr lkW¶Vos;j fodflr fd;s tkus gsrq fufonk vkx.ku rS;kj fd;s tkus gsrq njsa izkIr fd;
tkuk gSA

1- f'kdk;r ntZ fd, tkus gsrq vks0Vh0ih0 osLM ist rS;kj fd;k tkuk gSA
2- Public Interface Department ds vf/kdkfj;ksa ds MkVk ds lkFk Department dk Hkh uke ,oa
mlls lEcfU/kr vf/kdkfj;ksa ds uke iznf”kZr gksxsaA
3- ntZ f”kdk;r dks f”kdk;rdrkZ Track dj ldrk gSA ftlds fy, ;g izko/kku f”kdk;rdrkZ
ds ikl gksxkA
4- f”kdk;r ntZ gksus ds mijkUr f”kdk;rdrkZ ds ikl ,d ,l,e,l tk;sxk ftlesa f”kdk;r
ls lEcfU/kr vf/kdkjh dk uke o eksckbZy u0- igqap tk;sxkA
5- lEcfU/kr vf/kdkjh@deZpkjh (Level 1) Login Password ds ek/;e ls izkIr f”kdk;rksa dk
laKku ysrs gq, ,oa ml ij le;kuqlkj dk;Zokgh djrs gq, mPp Lrjh; vuqeksnu gsrq Level
2 (foHkkxk/;{k) ds ikl vkuykbZu iksVZy ds ek/;e ls gh vuqeksnu izkIr fd;k tk;sxk
6- Level 2 vf/kdkjh ds ikl izLrqr f”kdk;r dk fuLrkj.k vFkok dh tk jgh dk;Zokgh
lUrks’ktud u ik;sa tkus ij mls fjtsDV fd;s tkus dk izko/kku gksxkA
7- Level 2 ls fjtssDV fd, tkus ij Level 1 }kjk iqu% f”kdk;r dk ijh{k.k dj dk;Zokgh djrs
gq, Level 2 ij vuqeksnu izkIr gsrq izsf’kr fd;k tk;sxkA
8- izkIr f”kdk;r vkosnuksa ds fuLrkj.k@yafcr vkfn gsrq Dashboard/Different type of MIS
Report Single Click ij izkIRk gksxhA
9- f”kdk;rksa dh Tracking gsrq mPp vf/kdkfj;ksa ds fy, Hkh user Dashboard gksxaAs
 10- izkf/kdj.k ds foHkkxksa ds fy, User Create djuk] User Disable djuk] rules and right dk
izko/kku gksxkA
11- User ds VªkUlQj ij u;s User dks create dj yafCkr complaint dks VªkUlQj djuk rFkk
yafcr f”kdk;rksa ds fofHkUu Lrjksa dk dqy fnuksa lfgr log maintain fd;k tkukA
12- f'kdk;rdrkZ ,oa foHkkx }kjk fd, tk jgs leLr dk;ksZ@activity dk log maintain fd;k
tkuk
13- Grievance redressal system gsrq Android ,oa iOS Mobile app rS;kj dh tk;sxh ftlls
lEcfU/kr Fees/License Fee dk O;; laLFkk }kjk fd;k tk;sxkA
14- Grievance redressal system esa lSDVj rFkk xkao ls lEcfU/kr fodYi miyC/k gksaxsaA
15- mijksDr fodYiksa ds vfrfjDr izkf/kdj.k dh vko”;drk ,oa mPPkkf/kdkfj;ksa }kjk fn;s x;s
funZs”kksa ds vuqlkj Grievance redressal system esa vU; izko/kku Hkh lkW¶Vos;j eas lfEefyr
fd;k tkuk vfuok;Z gksxkA
BILL OF QUANTITY

Sr. No. Item Description Amount

(In Rs.)
PART A
1 Design , Development and implementation of Grievance Redressal System For
NOIDA (One Time Development) including 1 Year Warranty Period
Design , Development and implementation Charges-

Cloud Hosting Charges -

2 Mobile app (Android and iOS) including android / iOS Store
Charges ) including 1 Year Warranty Period
Total
PART B
3 Annual Maintenance Contract (AMC) For 3 Years including Cloud
Hosting Charges.
(which includes alternations , modifications in software , creation of
MIS Reports and etc. as per instructions of NOIDA Officials)
4 Minimum 1 Software Developer at NOIDA premises during AMC
period having at-least 3 Years
Qualification – B-Tech/ M-Tech/MCA
Total
GST@18%
Grand Total (PART A and B)

Note-
 Software and Apps should be developed in the latest technology and the all the software license
cost will be borne by the agency.
  Development duration for Software, Web Portal and mobile apps will be 3 Months.
 Free Warranty Period of One Year will be start from the date of GO Live.
 Paid AMC period of 3 Years will be start after completion of the Free Warranty Period.

orZeku esa bl iz.kkyh dks ykxw djus gsrq vko”;d lkW¶Vos;j fodflr djus gsrq bPNqd ,oa leku
izdkj dk dk;Z djus okyh lLaFkk;sa viuh njsa lhYM fYkQkQs (envelope) esas fnukWd 28-08-2023 dks
lk;a 5-00 cts rd mijksDrkuqlkj izk:Ik eas dEI;wVj lSy foHkkx eas miyC/k djkus dk d’V djasA
mijksDr gsrq fufonk vkx.ku rS;kj djus ds fy;s njsa izkIr dh tkuh gSaA

uksV &
 laLFkk }kjk foLr`r rduhdh LisflfQds”ku lfgr izLrko vius ysVjgSM ij izsf’kr fd;k tkuk
vfuok;Z gSA
 laLFkk }kjk vius ysVjgSM ij laLFkk ds PAN No. , GST No. ds lkFk&lkFk ;g Hkh izekf.kr
fd;k tk;s fd og fdlh vU; foHkkx eas Black Listed ugha gSA
 mijksDrkuqlkj fcUnqvksa dks lfEefyr djrs gq;s laLFkk }kjk izLrko@njsa lhYM fYkQkQs (envelope)
essa fu/kkZfjr izk:Ik eas miyC/k djk;k tkuk vfuok;Z gSA

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eq[; iz”kklfud Hkou] lSDVj&06