Exemple de questionnaire d'analyse de besoins

Questionnaire d'analyse des besoins élaboré par Marguerite Bickel à destination des guides
d'une réserve naturelle au Botswana (2006). Ce travail a donné lieu à un Mémoire de Master
2 professionnel présenté à Grenoble sous le titre : Quelle formation en français pour un public
professionnel dans le domaine du tourisme ?
, ,:._.

Plo1 J9J9, Puduloao Cr<"iccnf

C";11horonf'
BôC\w•n•

P.O. Ho-x 191"'

t :Ahoront

Tri: t+lf17) .W~16~0

French Lnnguage Questfo11n11irc
Necrls assessmcnt
French fot· tou ri•m pr<>jcct
Survcy fo1· safari guides in Botswana
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Fut <'~2671 Hll44:1:t
em:i.11: flf.:iat1urot11!(Ù ml'~».llw
11f.<"ulltir•ie(~Umull.çom
al.lli:IU'llf't\O:gmail.com
1•y,...,~· •• 111a11w.uq;c.1,a(\:!lck 011 (i11horotlt')

l'lc"se till ln this guestionn3irc, in order allow us to bcttcr meet guides lcarning
11ccc!s und objective~

1 . Your F:ducational background

Wliat i~ your ure.a of expertise'.'

How many languugcs do you spenk ?

Whal ls (are) your 11101her lnngm~(s)? (state lht•m)

1fow nrnny languaglls do you use for yOl•r tour'! (stntc th cm)

Did you learn <1 f'orcign language at school? __________________ ·--- -···--

Did )'(>li lcarn a foreign languagc ~ner scçonda1·y ~~hool '.'

1r· yç~. for how long and where?

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Did y\rn evcr learn French ? ( where, whcn, for how long?)
·---·-----·---------------

Would you be intcrested in a part timc profcssional Fn:nch course for safari
guides? ___ · - - - - - - - - - - - - - - - - - - - - - - - - - -
·-------------------·-·-··-·----

2. Your profossional background

What is your position in the reservc'?

-.--·---------········ -·-· - ·----- -----·--·--·-·-·-·----.---···--
--··, ,. -----··"··---------·-
----------- .. .,,.,,_. _____
------·-···.,--------···--·----·-----

What am your main tLlsks'?

-··-·---·--------·--·-..----

Do yol1 use French f'or your \VOrk? lfno. would yoll likc to do so and why'.'
--------- -----------------------·---...-···-------
______________ ______________ --------- ..--·-··-·--.--
,.

lfow can French language be useful for your profcssiomil prac.ticc?

------.. ···--- . ·-----~-----·----·-··-·--·------~-~----·------····-···--·-·· ..
-----··------·-····-·-···-·-··--

Please tick situations whcn you communicatc with lhe tourists:

Presentotio11 of oncscl f: : yes .. noc::

TN1rist pr<~sentation ( narionality. why Gaborone Game rescrve ... ): yë:; . 110.
Grectings: ye~ · noî
Pr~scn1;it1011 of tllL' tour: yes :·.no.
ScCllrity n.ilcs : y~s ~·~ no.::
Tour itsclf: yc> ... no.
Oth<!:·s:
.._. _____________________
---- --------~--~----··----~-----

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 ·-----·--·-·-·----·-·····---- ----·- · - - -
---------- · - - - - - ---------~--------·-···--···------

PIL?<ise list tlle information (ornl) you give to clients during a tour:
(e.g. "Do nol hootcr when you sec animais.'')

instruc;tions: ( sccurily rnlcs, gaine rescrvc rul~s) ____

.. ------········------ .... ·-----·---·-------··-··--·--·-----..-----···- -·-·-··

-----·-··---------------·-·----·-·•" --
..... _, _____________________ ,__, __ ........ ·---
·---·--. ···------- ---·-··---··------- -· - - - - - - · ·-- .. ·-----·-···-·----······~---------- ---
......--·- ..... _, .. · - - - -
. __ ,, ..... - ....- ·----------·-·--. ---------------

animais: ( which oncs. weight. cating habits. lifcspan ... )___ ...............-................ _.....
·--..·---------·--··---------------··-----
----·-----------·----
---..........------ --------·----
·--------.... - ....·..------------------·------·--------------·
------·--·-- ··-··-···· ·--·· ......- ______ _,,_., .. ····-----·- ..

flore: landscnpi.'5. pl8nts. local wgetBtion .. )_______. ___________ ...................... ---

-------·----·----------
- - - - - ....---.----
--------------------------------
_________
----·-----------------------
___ ..
__________________
--------~-~-----------····-··-
..........._

-----·--·--·-----------------·-·
What arc the most frcquently asked questions?

.............. -_____ ,_ ...................... _________ _____

--------·------------ · - - - -
..................... .

·--------------
-------·--------·"·-·-----.....____ .. ___ _
____ ,. __ ....--·-·------
-·~--···--------~·---··----

Tlmnk ymi v.;ry much for ;1.1ur hl.'lp.

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