Eda (27/10/2023 13:40:15): Hello Sanae!

I'm a Chat Bot and my name is Eda

Eda (27/10/2023 13:40:18): Please read our terms & conditions here
https://www.globalblue.com/shoppers/legal-information
Eda (27/10/2023 13:40:18): Ask me anything. I love questions :)
Eda (27/10/2023 13:40:20): How can I help you?
Eda (27/10/2023 13:40:20): Button Selections:
I have purchased goods and would like to know the status of my Tax Free Form
I have another question about Tax Free Shopping
Sanae (27/10/2023 13:40:26): I have purchased goods and would like to know the
status of my Tax Free Form
Eda (27/10/2023 13:40:29): Please provide the Doc-ID number from your Tax Free
Form, a 16 or 20-digit code located under the barcode. For guidance on locating the
Doc-ID number, visit: https://cs.globalblue.com/s/article/What-is-a-Doc-ID-number?
language=en_US
Sanae (27/10/2023 13:41:11): 25020079170575196336
Eda (27/10/2023 13:41:16): Do you confirm that your Doc-ID is:
25020079170575196336?
Eda (27/10/2023 13:41:17): Button Selections:
Yes
No
Sanae (27/10/2023 13:41:36): Yes
Eda (27/10/2023 13:41:41): Please wait ... your Tax Free Form is being checked
Eda (27/10/2023 13:41:42): Sorry. I can't check your Tax Free Form status. Let me
transfer you to a customer service representative for help
Global Blue Customer Service (27/10/2023 13:53:19): Dear Traveller,

I am Tina and ready to help you. Please note that by initiating the Chat you do
agree to our general terms and conditions https://www.globalblue.com/legal-
information/.
Kindly be reminded not to share card numbers or bank account details during our
Chat communication. Please, do not close your browser during the session.
Global Blue Customer Service (27/10/2023 13:53:21): Hi, Thanks for contacting
Global Blue, How can I help you today?
Sanae (27/10/2023 13:53:56): Cher service de détaxe,

Je me permets de vous contacter concernant ma demande de remboursement de la TVA

suite à mes achats en France. Lors de mon séjour en France, j'ai effectué des
achats et j'ai suivi la procédure de détaxe à l'aéroport Charles de Gaulle,
terminal 3. Cependant, j'ai reçu un SMS m'informant que ma demande de remboursement
est en attente (My Refund is on hold).

Je souhaiterais connaître la procédure à suivre pour résoudre ce problème. Mon

numéro de passeport est MH5279726, et mon Doc ID Number est 11013325054936398547.
J'aimerais obtenir des informations sur la raison de cette mise en attente de mon
remboursement, ainsi que les étapes que je devrais suivre pour le débloquer.

Je vous remercie de votre aide et de votre attention à cette affaire. Je suis

impatient de résoudre ce problème rapidement afin de recevoir mon remboursement de
la TVA. N'hésitez pas à me contacter si vous avez besoin de plus d'informations de
ma part.

Cordialement,
Sanae (27/10/2023 13:56:57): en effet j'ai effectué plusieurs achats vous trouverez
ci dessous tous les docs ID: 25020079170575196336 / 11013325054936398547 /.
11183373363936495627
Global Blue Customer Service (27/10/2023 13:56:59): I am sorry, I can not speak in
French, can you speak in English?
Sanae (27/10/2023 13:57:31): ok I can translate this for you just wait
Sanae (27/10/2023 13:58:06): Dear Tax Refund Service,
I am writing to inquire about my VAT refund request for the purchases I made during
my stay in France. During my visit to France, I made purchases and followed the tax
refund procedure at Charles de Gaulle Airport, Terminal 3. However, I received an
SMS indicating that my refund request is on hold (My Refund is on hold).

I would like to know the procedure to resolve this issue. My passport number is
MH5279726, and my Doc ID Number is 11013325054936398547. I would appreciate
information on the reason for the hold on my refund request and the steps I should
take to unlock it.

Thank you for your assistance and attention to this matter. I am eager to resolve
this issue promptly so that I can receive my VAT refund. Please do not hesitate to
contact me if you require additional information from my end.

Sincerely,
Global Blue Customer Service (27/10/2023 13:58:21): Thanks, Let me check, please
wait.
Sanae (27/10/2023 13:59:22): Dear Tax Refund Service,

I am writing to inquire about my VAT refund request for the purchases I made during
my stay in France. During my visit to France, I made several purchases and followed
the tax refund procedure at Charles de Gaulle Airport, Terminal 3. However, I
received an SMS indicating that my refund request is on hold (My Refund is on
hold).

I would like to know the procedure to resolve this issue. My passport number is
MH5279726, and I have multiple Doc ID numbers for various purchases:
25020079170575196336, 11013325054936398547, and 11183373363936495627. I would
appreciate information on the reasons for the hold on my refund requests and the
steps I should take to unlock them.Thank you for your assistance and attention to
this matter. I am eager to resolve these issues promptly so that I can receive my
VAT refunds. Please do not hesitate to contact me if you require additional
information from my end.

Sincerely,
Global Blue Customer Service (27/10/2023 14:01:04): For these 2 forms
11013325054936398547, 11183373363936495627, there is no payment option registered
when your form was issuing, I need to reissue your payment, please send to me your
passport photo page through the chat.
Sanae (27/10/2023 14:03:33): ok wait please
Sanae (27/10/2023 14:08:02): the photo page doesn't want to be uploaded may I have
the permission to do it again
Global Blue Customer Service (27/10/2023 14:08:24): you can upload through the link
Global Blue Customer Service (27/10/2023 14:08:26):
https://globalblue.force.com/s/u?
language=en_US&token=1dc720caa3f599223dcf95112316e26724a3c1d5a1bfb6cf6b1546e149871c
aaaff066ea9ecb983e5a41fcd56a90fca41d53c231f3fc280ae7ee93890acb8b2840f85399b6fa0d908
e464dbcfaf4ce32
Sanae (27/10/2023 14:11:18): its done
Sanae (27/10/2023 14:11:39): i have uploaded the file
Global Blue Customer Service (27/10/2023 14:13:25): Thanks, I just sent out the
payment option link to your email rayanmansour46@gmail.com, please check and you
can fill in now, I can wait to check your payment option.
Sanae (27/10/2023 14:15:09): i have uploaded my credit card number
Global Blue Customer Service (27/10/2023 14:16:16): Is your card 450716******6116?
Sanae (27/10/2023 14:16:27): yes it is
Global Blue Customer Service (27/10/2023 14:16:32): Ok, great, I will submit your
document to reissue your refund, it takes maximum 5 weeks, please wait and check
your bank later.
Sanae (27/10/2023 14:17:33): ok what about this purchase 25020079170575196336 ?
Global Blue Customer Service (27/10/2023 14:17:35): For this form
25020079170575196336, it does not belong to Global Blue, you may find the company
name and contact information on the form, it might be the company, Planet Payment.