Niyamawali

fcgkj ljdkjh lsod f'kdk;r fuokj.k iz.
kkyh
ds fØ;kUo;u dh
ekxZnf'kZdk
fcgkj iz'kklfud lq/kkj fe'ku lkslkbVh

lkekU; iz'kklu foHkkx] fcgkj
fcgkj ljdkjh lsod f'kdk;r fuokj.k iz.kkyh
ds fØ;kUo;u dh
ekxZnf'kZdk

lkekU; iz'kklu foHkkx] fcgkj
izLrkouk
jkT; ljdkj ds ljdkjh lsodksa dh lsok laca/kh f'kdk;rksa dk fuokj.k ljdkj dh izkFkfedrk
dk fo"k; gSA fu;qfDr ls ysdj lsokfuo`fr ds i'pkr feyus okys lsokar ykHkksa ds Hkqxrku rd
ds ekeyksa ds fuokj.k esa vuko';d foyac vokaNuh; gSA
lsok ekeyksa ls lacaf/kr f'kdk;rksa dh izd`fr tfVy gksrh gSA fu;qfDr] vkj{k.k] inksUufr] ,e-,-
lh-ih-] ojh;rk fu/kkZj.k vkfn tSls fo"k;ksa ij uhfr fu/kkZj.k lkekU; iz'kklu foHkkx djrk gS
rks lsokar ykHk ls lacaf/kr ekeyksa ;Fkk] isa'ku vkfn ds fy, fu;ked foHkkx foÙk foHkkx gSA dqN
,sls fo"k; Hkh gksrs gSa tks vUrfoZHkkxh; ijke'kZ ds ckn fuf.kZr gksrs gSaA lsok ekeyksa ls lacaf/kr
vkosnuksa dk lle; vkSj fu;ekuqlkj fu"iknu djus ds fy, jkT; ljdkj ds Lrj ls
le;≤ ij funs'k tkjh fd;s x;s gSaA fu;e vkSj uhfr Hkh fu/kkZfjr gSaA blds ckotwn
dfri; ekeyksa esa ljdkjh lsodksa dks vuqrks"k ugha fey ikus ds dkj.k vFkok foyEc gksus ls
ekeyk U;k;ky; esa pyk tkrk gSA
fcgkj ljdkj }kjk fcgkj ljdkjh lsod f'kdk;r fuokj.k fu;ekoyh] 2019 ds :i esa jkT;
ljdkj ds lHkh oxksZa ds fu;fer ljdkjh lsodksa ds lsok ekeyksa ,oa lsokar ykHkksa dh Lohd`fr
,oa Hkqxrku ls lacaf/kr f'kdk;rksa dh lquokbZ ,oa fujkdj.k dh ,d Bksl] izHkkodkjh ,oa
laLFkkxr i)fr cukbZ xbZ gSA ;g ,d ,slh iz.kkyh gS ftlesa lsok laaca/kh f'kdk;rksa dh lquokbZ
ftyk ,oa foHkkxksa esa inukfer fd, x, lsok f'kdk;r fuokj.k inkf/kdkjh }kjk f'kdk;rdÙkkZ
vkSj f'kdk;r fuokj.k ds fy, mÙkjnk;h inkf/kdkjh dh mifLFkfr esa dh tk,xh rFkk 60 dk;Z
fnol dh fu;r vf/kdre le; lhek ds v/khu f'kdk;r ij fu.kZ; fy;k tk,xkA bl i)fr
dks lqn`<+ cukus ds fy, vihy ds Hkh izko/kku j[ks x, gSaA iwjh iz.kkyh vkWuykbZu vkSj osc
vk/kkfjr gS ftlesas f'kdk;r vkosnu nsus ls ysdj mlds fu"iknu rd dh lHkh tkudkfj;k¡
iksVZy ij lgt miyC/k gksaxhA blds dk;kZUo;u ds fy, lsok lek/kku
(http://sevasamadhan.bihar.gov.in) uke dk osc iksVZy cuk;k x;k gSA
bl fu;ekoyh dk dk;kZUo;u ,oa vuqJo.k lkekU; iz'kklu foHkkx ds v/khu fcgkj
iz'kklfud lq/kkj fe'ku lkslkbVh }kjk fd;k tk jgk gSA bl iz.kkyh ls tqMs+ lHkh dfeZ;ksa dks
dk;Z esa lqxerk gks] blds fy, fcgkj iz'kklfud lq/kkj fe'ku lkslkbVh }kjk ;g ekxZnf'kZdk
rS;kj dh x;h gS ftlesa f'kdk;r ntZ djkus ls ysdj blds fu"iknu rd dh iwjh :ijs[kk nh
x;h gSA lqfo/kk ds fy, osc iksVZy ij igq¡p ,oa ml ij dk;Z djus dh i)fr Hkh blesa cryk;h
x;h gS] tks f'kdk;rdÙkkZ rFkk f'kdk;r dh lquokbZ o fuokj.k ls tqMs+ lHkh inkf/kdkjh ,oa
deZpkfj;ksa ds fy, dkQh lg;ksxh o mi;ksxh fl) gksxhA
.i
vuqØef.kdk
Ø- fooj.k i`"B la[;k

1 fcgkj ljdkjh lsod f’kdk;r fuokj.k fu;ekoyh] 2019
dh vf/klwpuk 01
2 fcgkj ljdkjh lsod f’kdk;r fuokj.k iz.kkyh dh ekxZnf’kZdk 18
3 fcgkj ljdkjh lsod f'kdk;r fuokj.k iz.kkyh ds
osclkbZV ,sDlsl ,oa mlij dk;Z djus dh i)fr 48
4 fcgkj ljdkjh lsod f'kdk;r fuokj.k iz.kkyh ls lacaf/kr
vDlj iwNs tkus okys iz'u 70
5 fcgkj ljdkjh lsod f'kdk;r fuokj.k fu;ekoyh ds v/khu
f'kdk;r ntZ fd, tk ldus okys fo"k; ,oa
mÙkjnk;h inkf/kdkfj;ksa dh foHkkxokj lwph 76
ii
fcgkj
ljdkjh lsod
f'kdk;r fuokj.k fu;ekoyh] 2019
dh vf/klwpuk
fcgkj ljdkjh lsod f'kdk;r fuokj.k iz.kkyh dh ekxZnf'kZdk
fcgkj ljdkj
lkekU; iz'kklu foHkkx
AA vf/klwpuk AA
iVuk&15] fnukad% 03-06-2019@

la[;k&18@iz-lw-fe-@04&03@2018&7527@Hkkjr ds lafo/kku ds vuqPNsn &162 ds v/khu
esa iznÙk 'kfDr;ksa dk iz;ksx djrs gq, fcgkj ds jkT;iky jkT; ljdkj ds lHkh oxZ ds
deZpkfj;ksa@inkf/kdkfj;ksa ds lsok ekeyksa ,oa lsokUr ykHkksa dh Lohd`fr rFkk Hkqxrku ls
laacaf/kr f'kdk;rkssa ds Rofjr] ikjn'khZ ,oa izHkkoh fuokj.k ds fy, fuEufyf[kr fu;ekoyh cukrs
gSa%
1- laf{kIr uke] foLrkj ,oa vkjaHk% ;g ^fcgkj ljdkjh lsod f'kdk;r fuokj.k fu;ekoyh]
2019* dgh tk ldsxhA
¼1½ bldk foLrkj laiw.kZ fcgkj jkT; esa gksxkA
¼2½ ;g fuxZeu dh frfFk ls izo`r gksxhA
2- ifjHkk"kk,¡ % bl fu;ekoyh esa tc rd fo"k; ;k lanHkZ esa vU;Fkk visf{kr u gks%
¼d½ ^^lsok f'kdk;r fuokj.k inkf/kdkjh** ls vfHkizsr gS izR;sd foHkkx ,oa izR;sd ftyk
esa inukfer fd, x, inkf/kdkjh] tks lsok ekeyksa ,oa lsokar ykHk ls lacaf/kr izkIr
f'kdk;rksa dh fu;r le;&lhek esa lquokbZ dj fu.kZ; ikfjr djsaxs rFkk fy, x,
fu.kZ; dh lwpuk f'kdk;rdÙkkZ dks nsaxsA ftyk lekgj.kky;ksa esa LFkkiuk iz'kk[kk
ds ojh; izHkkjh inkf/kdkjh tks vij lekgrkZ ls vU;wu Lrj ds inkf/kdkjh gksaxs]
lsok f'kdk;r fuokj.k inkf/kdkjh ds :i esa dk;Z djsaxsA foHkkxksa esa mi lfpo ls
vU;wu Lrj ds inkf/kdkjh lsok f'kdk;r fuokj.k inkf/kdkjh ds :i esa inukfer
gkssaxsA lHkh ftyk inkf/kdkjh ,oa jkT; eq[;ky; ds foHkkx vius ftyk@foHkkx
¼;FkkfLFkfr½ ds lsok f'kdk;r fuokj.k inkf/kdkjh dks inukfer djrs gq, vkns'k
fuxZr djsaxs ftls osclkbZV ij Hkh iznf'kZr fd;k tk,xk(
¼[k½ ^^mÙkjnk;h inkf/kdkjh** ls vfHkiszr og inkf/kdkjh gS ftlds dk;kZy; ls lacaf/kr
f'kdk;r gksxh ,oa ftldk fucVkjk muds }kjk fd;k tkuk visf{kr gksxkA
f'kdk;rksa ds lanHkZ esa] izR;sd dk;kZy; ds dk;kZy; iz/kku mÙkjnk;h inkf/kdkjh
gksaxsA foHkkx] lqfo/kkuqlkj NksVs&NksVs dk;kZy;ksa dks lewgc) dj] muds ftyk@
vuqeaMy Lrj ds fu;a=h dk;kZy; dks mÙkjnk;h dk;kZy;] rn~uq:i mlds
dk;kZy; iz/kku dks mÙkjnk;h inkf/kdkjh ?kksf"kr dj ldsaxs(
01
¼x½ ^^f'kdk;r** ls vfHkiszr gS jkT; ljdkj ds lsokjr ,oa lsokfuo`r dfeZ;ksa dh lsok
rFkk lsokar ykHk ls lacaf/kr ekeys] ;Fkk & ¼1½ viuh fu;qfDr ls lacaf/kr ekeys
¼2½ lsok&lEiqf"V ls lacaf/kr ekeys ¼3½ osru Hkqxrku ,oa osru o`f) ls lacaf/kr
ekeys ¼4½ izksUufr] ,-lh-ih-] ,e-,-lh-ih- ls lacaf/kr ekeys ¼5½ ojh;rk fu/kkZj.k ls
lacaf/kr ekeys ¼6½ vkdfLed NqV~Vh dks NksM+dj 'ks"k NqfV~V;ksa dh Lohd`fr ls
lacaf/kr ekeys ¼7½ NqV~Vh&osru ls lacaf/kr ekeys ¼8½ ns; HkRrksa dh Lohd`fr ,oa
Hkqxrku ls lacaf/kr ekeys ¼9½ fpfdRlk izfriwfÙkZ ls lacaf/kr ekeys ¼10½ lsokar
ykHk] tSls&isa'ku] miknku] xzwi chek] vO;og`r mikftZr NqV~Vh ds cnys uxn
Hkqxrku rFkk lkekU; Hkfo"; fuf/k Hkqxrku ls lacaf/kr ekeys %
ijUrq] mi;qZDr ls lacaf/kr fdlh ekeys ds] fdlh U;k;ky; esas fopkjk/khu jgus
ij] mls bl fu;ekoyh ds v/khu f'kdk;r ds :i esa ugha ekuk tk,xk %
ijUrq vkSj fd vuq'kklfud ,oa foHkkxh; dkjZokbZ rFkk LFkkukarj.k@inLFkkiu@
izfrfu;qfDr ls lacaf/kr ekeys blds v/khu f'kdk;rksa esa lfEefyr ugha gksaxsA
lwpuk dk vf/kdkj vf/kfu;e] 2005 ds v/khu dksbZ ekeyk Hkh bl fu;ekoyh ds
v/khu f'kdk;r ds :i esa ugha ekuk tk,xkA
¼?k½ ^^f'kdk;rdÙkkZ** ls vfHkizsr gS fcgkj ljdkj ds lHkh oxZ ds lsokjr ,oa
lsokfuo`r deZpkjh vFkok inkf/kdkjh rFkk ljdkjh lsod dh e`R;q dh n'kk esa
mudk vkfJr(
¼³½ ^^fu;r le;&lhek** ls vfHkizsr gS fdlh f'kdk;r ij lquokbZ dk volj iznku
djrs gq, ml ij fu.kZ; ysus rFkk f'kdk;r ij fu.kZ; ds ckjs esa f'kdk;rdrkZ dks
lwfpr djus dh vuqKkr le;&lhek tks vf/kdre 60 dk;Z fnolksa dh dkykof/k
gksxhA vkSj f'kdk;r vkosnu ds varj.k eas yxs le; dh x.kuk fu;r le; lhek
esa ugha dh tk,xh(
¼p½ ^^fu.kZ;** ls vfHkizsr gS bl fu;ekoyh ds v/khu lsok f'kdk;r fuokj.k
inkf/kdkjh vFkok vihyh; inkf/kdkjh }kjk fdlh f'kdk;r ;k vihy ij ikfjr
fd;k x;k fu.kZ;(
¼N½ ^^vihyh; izkf/kdkj** ls vfHkizsr gS ftyk inkf/kdkjh vFkok foHkkxh; iz/kku
lfpo@lfpoA
3- f'kdk;r ntZ djus dh izfØ;k% lsok ekeyksa ,oa lsokar ykHk ls lacaf/kr f'kdk;r ntZ
djus dh izfØ;k fuEuor gksxh %&
¼d½ fcgkj ljdkj esa lsokjr vFkok lsokfuo`r gqvk fdlh Hkh oxZ dk dehZ vius lsok
02
ekeyksa ,oa@vFkok lsokar ykHkksa ds Hkqxrku ds laca/k esa dksbZ f'kdk;r vkWuykbZu
ek/;e ls nk;j dj ldsxkA ljdkjh lsod dh e`R;q dh n'kk esa muds vkfJr
}kjk f'kdk;r ntZ dh tk ldsxhA blesa vkosnudÙkkZ dks ml dk;kZy;@
inkf/kdkjh dk fooj.k mfYyf[kr djuk gksxk ftlls ls lacaf/kr mudh f'kdk;r
gksA vkWuykbZu vkosnu eas vU; lqlaxr fooj.k nsuk vko';d gksxkA
¼[k½ ,d vkosnu i= esa fdlh ,d fo"k; ij gh f'kdk;r nk;j dh tk ldsxhA pwafd
f'kdk;r ntZ djus gsrq dksbZ Qhl vuqekU; ugha gS] vr,o ;fn dksbZ
f'kdk;rdÙkkZ ,d ls vf/kd fo"k;ksa ds laca/k esa vuqrks"k pkgrk gks rks mls blds
fy, i`Fkd :i ls vkosnu nsuk gksxkA ;fn blds ckotwn ,d gh vkosnu esa ,d
ls vf/kd fo"k; ij vuqrks"k ekaxk tk jgk gks rks oSlh fLFkfr esa f'kdk;r vkosnu esa
mfYyf[kr izFke fo"k; dks gh mDr ekeys esa f'kdk;r ds :i esa ekU;rk iznku
djrs gq, vxzsrj dkjZokbZ dh tk,xhA
4- ikorh %
¼1½ f'kdk;r nk;j djus ij vkosnudÙkkZ dks vkWuykbZu ikorh izkIr gksaxh] ftl ij
flLVe tsujsVsM vuU; (Unique) iath;u la[;k vafdr gksxhA Hkfo"; esa fdlh Hkh lanHkZ
ds fy, bl vuU; (Unique) iath;u la[;k dk mi;ksx fd;k tk ldsxkA
¼2½ vuU; (Unique) iath;u la[;k dqy 16 ¼lksyg½ vadkas dh gksxh tks fuEufyf[kr :i
esa gksxh %&
¼d½ izFke&03 vad (xxx) ml lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; dk gksxk
ftl dk;kZy; esa f'kdk;r ntZ dh tk jgh gSA 38 ftyksa ,oa 44 foHkkxksa ds vk/kkj
ij dqy 82 lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; ds fy, dksM
fofuf'pr fd, tk,xsaA Hkfo"; esa bldh la[;k c<+us ij ;g rnuqlkj ifjoÙkZuh;
gksxkA
¼[k½ vxyk&2 vad (xx) ml ek/;e dk gksxk ftlds ek/;e ls f'kdk;r ntZ djk;h
tk jgh gksA f'kdk;rdÙkkZvksa dks dsoy vkWuykbZu jhfr ls f'kdk;r ntZ djus dk
fodYi gksxk ijUrq ;fn foHkkxksa@ftyk inkf/kdkfj;ksa dks lsok ekeyksa vFkok
lsokar ykHk ls lacaf/kr dksbZ f'kdk;r izkIr gksrh gS rks mls vko';drkuqlkj bl
i)fr esa 'kkfey djus gsrq lsok f'kdk;r fuokj.k inkf/kdkjh dks Hkstk tk ldsxk
tgka izfrfu;qDr dEI;wVj vkWijsVj ds }kjk bldh izfof"V i`Fkd dksM esa dh
tk,xhA
¼x½ vxyk&6 vad (xxxxxx) f'kdk;r izkfIr dh frfFk ds fy, vkoafVr gksaxsA
03
¼?k½ vxyk&5 vad (xxxxx) ml f'kdk;r dh Øe la[;k gksxh tks dk;kZy; esa nk;j
fd;s x, gksaA ;g o`f)eku Øe esa gksxkA
¼3½ ikorh esa f'kdk;r ij lquokbZ dh fofuf'pr izFke frfFk ,oa lquokbZ dk LFkku
mfYyf[kr gksxk tks lkekU;r% ogh dk;kZy; gksxk ftl lsok f'kdk;r fuokj.k
inkf/kdkjh ds dk;kZy; esa@ds fy, f'kdk;r nk;j dh x;h gksA blesa lquokbZ ds LFkku
esa rc ifjorZu laHko gksxk tc ntZ dh x;h f'kdk;r fdlh vU; lsok f'kdk;r fuokj.k
inkf/kdkjh dh vf/kdkfjrk ds v/khu gksus ds dkj.k mls varfjr dj nh tk,A
5- f'kdk;r dh lquokbZ% izFke lquokbZ dh frfFk lkekU;r% f'kdk;r izkfIr dh frfFk ds lkr
fnuksa ds ckn ds fdlh dk;Z fnol ds fy, fofuf'pr gksxh tks flLVe tsujsVsM gksxhA
blesa ljdkjh vodk'k dk Hkh /;ku esa j[kk tk,xkA lquokbZ djus okys lsok f'kdk;r
fuokj.k inkf/kdkjh ds Lrj ij ;fn fdlh vifjgk;Z dkj.ko'k fofuf'pr frfFk esa
ifjorZu fd;k tk; rks ,sls ifjorZu dh lwpuk f'kdk;rdÙkkZ dks SMS ,oa bZ&esy ¼tgka
bZ&esy ,dkmaV miyC/k gks½ ds ek/;e ls nh tk,xhA lqfo/kk ds vuqlkj lsok f'kdk;r
fuokj.k inkf/kdkjh ds }kjk lIrkg esa de ls de ,d dk;Z fnol dks ,slh izkIr
f'kdk;rksa dh lquokbZ dh tk,xh ,oa mDr frfFk dks lquokbZ ds fy, lwphc) ekeyksa dks
vius dk;kZy; ds lwpuk iV~V ij Hkh iznf'kZr fd;k tk,xkA
6- lquokbZ dh vf/kdkfjrk% f'kdk;rksa dh lquokbZ ds fy, ftyk ,oa foHkkx ds Lrj ij
inukfer lsok f'kdk;r fuokj.k inkf/kdkfj;ksa dh vf/kdkfjrk fuEuor~ fofuf'pr dh
tkrh gS%
¼d½ f'kdk;r ij dkjZokbZ] ftl dk;kZy; ls visf{kr gksxh ;fn og ftyk Lrj vFkok
blds uhps ds Lrj dk dk;kZy; gks rks ml ij lquokbZ ftyk Lrj ds lsok
f'kdk;r fuokj.k inkf/kdkjh }kjk gh dh tk,xhA
¼[k½ ftyk Lrj ls Åij ds dk;kZy;ksa ls lacaf/kr f'kdk;rksa dh lquokbZ ,oa mldk
fuokj.k foHkkx Lrj ds inukfer lsok f'kdk;r fuokj.k inkf/kdkjh }kjk fd;k
tk,xkA
¼x½ blds lkFk gh ;g /;ku j[kk tk,xk fd f'kdk;r dh fo"k;oLrq ,oa fuokj.k dk
dk;kZy; lacaf/kr lsok f'kdk;r fuokj.k inkf/kdkjh ds HkkSxksfyd vf/kdkfjrk
okys {ks= dk gh gksA
¼?k½ ;fn fdlh f'kdk;r ds fuokj.k ds fy, ,d ls vf/kd mÙkjnk;h inkf/kdkjh vkSj
og Hkh fHkUu Lrjksa ds fofgr gksa] rks oSlh fLFkfr esa f'kdk;r esa of.kZr fo"k; oLrq dk
?;ku j[krs gq, mlds fuokj.k gsrq mi;qDr mrjnk;h inkf/kdkjh vkSj mldh
vf/kdkfjrk dks vo/kkfjr djrs gq, lsok f'kdk;r fuokj.k inkf/kdkjh }kjk
04
mldh lquokbZ dh tk ldsxhA

¼³½ ,slh dksbZ f'kdk;r tks nks ;k nks ls vf/kd mrjnk;h inkf/kdkfj;ksa ls lacaf/kr gks
vkSj ;fn os vyXk&vyx in lksiku ds gksa rks oSlh fLFkfr esa mPpÙkj in lksiku
ds mrjnk;h inkf/kdkjh dk /;ku j[krs gq, lacaf/kr lsok f'kdk;r fuokj.k
inkf/kdkjh }kjk f'kdk;r dh lquokbZ ,oa fuiVkjk fd;k tk,xk vkSj ogh
inkf/kdkjh fupys Lrj ds mÙkjnk;h inkf/kdkjh dks Hkh f'kdk;r ds fuokj.k ds
fy, uksfVl fuxZr djsaxs rFkk fu;ekuqlkj dkjZokbZ djsaxsA vko';drkuq:i vU;
inkf/kdkjh dh lgk;rk yh tk ldsxhA
¼p½ fofgr vf/kdkfjrk ls fHkUu fLFkfr esa] lsok f'kdk;r fuokj.k inkf/kdkjh f'kdk;r
l{ke vf/kdkfjrk okys lsok f'kdk;r fuokj.k inkf/kdkjh dks varfjr dj ldsaxsA
7- f'kdk;r vkosnu ds fuiVkjs dh izfØ;k % ¼1½ fdlh lsok f'kdk;r fuokj.k inkf/kdkjh ds
dk;kZy; dks nk;j dh x;h f'kdk;rsa lsok f'kdk;r fuokj.k inkf/kdkjh ds osc iksVZy ds
gkse ist ds MS'kcksMZ ij îzkIr f'kdk;r* ds esuw esa iznf'kZr gksxh ftlesa ml ifjokn ,oa
mlds lkFk lEc) fd;s x;s dkxtkrksa dks ns[kk ,oa MkmuyksM fd;k tk ldsxkA
¼2½ varfjr dh x;h f'kdk;r fdlh nwljs lsok f'kdk;r fuokj.k inkf/kdkjh ds MS'kcksMZ
ij izkIr f'kdk;rksa dh esuw esa vyx jax esa iznf'kZr gksxh] ftlls ;g lgt igpku gks
lds fd ;g ekeyk fdlh vU; lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; ls
varfjr gksdj izkIr gqvk gSA
¼3½ f'kdk;r dh fo"k;oLrq] mlds fopkj.k fd;s tkus dh fLFkfr rFkk mlds fuokj.k gsrq
l{ke mÙkjnk;h inkf/kdkjh ds igywvksa ij Hkyh Hkkafr fopkjksijkar] lsok f'kdk;r
fuokj.k inkf/kdkjh }kjk dh tkus okyh dkjZokb;ksa ds fuEufyf[kr fodYi miyC/k gksaxs%
¼d½ f'kdk;rsa] ftudh lquokbZ ,oa fuokj.k dh vis{kk] ml lsok f'kdk;r fuokj.k
inkf/kdkjh dh vf/kdkfjrk ls fHkUu inkf/kdkjh ls gksxh] mfpr lsok f'kdk;r
fuokj.k inkf/kdkjh dks bysDVªkWfud fof/k ls varfjr dj nh tk,axh(
¼[k½ oSlh f'kdk;rsa tks bl fu;ekoyh ds v/khu f'kdk;r dh ifjHkk"kk esa 'kkfey ugha
gksxh ¼vFkkZr fuxsfVo fyLV ds ekeys½ mldh izkfIr dj lsok f'kdk;r fuokj.k
inkf/kdkjh }kjk fu;r izFke lquokbZ ds fy, izkslsflax djrs gq, mDr fu;r frfFk
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ls fopkj fd;k tk,xkA ;fn lsok f'kdk;r fuokj.k inkf/kdkjh dks ,slk izrhr gksrk gS
fd lacaf/kr ekeys esa dksbZ vkSj lk{; vFkok rF; izkIr fd;k tkuk vko';d gS rks
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06
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9- Qhl % f'kdk;r ;k vihy nk;j djus ds fy, dksbZ Qhl Hkqxrs; ugha gksxhA
10- dk;kZUo;u ,oa vuqJo.k % bl fu;ekoyh dk dk;kZUo;u ,oa vuqJo.k lkekU; iz'kklu
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osc vk/kkfjr ,oa vkWuykbZu gksxh ftldk ,d lqn`< ,e-vkbZ-,l- gksxkA bl gsrq fcgkj
iz'kklfud lq/kkj fe'ku lkslkbVh viuh lqfo/kkuqlkj lkW¶Vos;j fodflr djsxk ,oa
;Fkko';d izi= fofgr dj ldsxkA
11- izf'k{k.k % fcgkj iz'kklfud lq/kkj fe'ku lkslkbVh }kjk lsok f'kdk;r fuokj.k
inkf/kdkjh] mrjnk;h inkf/kdkjh ,oa vU; lg;ksxh dfeZ;ksa dks izf'k{k.k nsus rFkk
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esa dksbZ dfBukbZ mRiUu gksus ij jkT; ljdkj dksbZ Hkh ,slh dkjZokbZ fof/k foHkkx ds
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lehphu izrhr gks vkSj bl fu;ekoyh ds izko/kkuksa ls vlaxr u gksA
fcgkj jkT;iky ds vkns'k ls]
(vouh'k dqekj flag)

ljdkj ds mi lfpo
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07
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ljdkj ds mi lfpo
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iVuk dks lwpuk ,oa vko';d dkjZokbZ gsrq izsf"krA
ljdkj ds mi lfpo
izfrfyfi %&iz/kku lfpo] eaf=eaMy lfpoky; foHkkxdks eaf=ifj"kn dh cSBd fnukad%
08-03-2019 dks en la[;k&01 ds vkyksd esa lwpukFkZ ,oa vko';d dkjZokbZ gsrq izsf"krA
ljdkj ds mi lfpo
08
Government of Bihar
General Administration Department
Notification
la[;k&18@iz-lq-fe-&04&03@2018 lk-iz- 7528@vf/klwpuk la[;k% 7527@fnukad%
03-06-2019@dk fuEufyf[kr vaxzsth vuqokn fcgkj jkT;iky ds izkf/kdkj ls ,rn~ }kjk
izdkf’kr fd;k tkrk gS] tks Hkkjr&lafo/kku ds vuqPNsn 348 ds [kaM ¼3½ ds v/khu vaxzsth Hkk"kk
esa mldk izkf/kd`r ikB le>k tk;sxkA
fcgkj jkT;iky ds vkns'k ls]
(vouh'k dqekj flag)

ljdkj ds mi lfpo
Patna,15 Dated: 03.06.2019
No.18/pr.Su.mi.-04-03/2018sa.pr 7528/In exercise of the powers conferred under Article-
162 of the Constitution of India, the Governor of Bihar is pleased to make the following rules
for the prompt, transparent and effective redressal of grievances related to the service
matters and sanction and delay of retirement benefits of all group of employees/officers of
the State Government:
1. Short Title, Extent and Commencement:
i. It may be called 'Bihar Government Servant Grievance Redressal Rules, 2019'.
ii. It shall extend to the whole of the State of Bihar.
iii. It shall come into force from the date of issuance.
2. Definitions: In this Rules, unless the context otherwise requires:
a) Service Grievance Redressal Officer' means the designated officer in every
Department and District who will be responsible for passing orders/decision on
the on the complaints received regarding service matters and service benefits,
after due hearings within the time limit, and will also communicate the
information of the decision taken to the complainant. In the district
collectorates, the senior officers of the establishment section, who are officers of
the additional collector level, will serve as the Service Grievance Redressal
Officer. In Departments, the officers of the Deputy Secretary level will be
designated as the Service Grievance Redressal Officers. All District
Magistrates and Department heads will issue notification designating the
Service Grievance Redressal Officers in their respective Districts / Departments
09
(as the case may be), which will be posted on the website as well.
b) A 'responsible officer' means the officer whose office the complaint is related
to and who are expected to settle/dispose the complaint. In reference to the
complaints, the head of the office will be the responsible officers. The
departments, as per convenience, can group of the small offices and according to
their District / Sub Divisional Level Control Office, according to the office, the
head of the office can be declared as the responsible officer.
c) 'Complaint' refers to all matters relating to the service and service benefits of
serving and retired personnel of State Government as – (1) related to
appointment (2) Service confirmation related (3) related to salary payment and
increment (4) Promotion, A.C.P., M.A.C.P. related (5) priority/preference
assessment related (6) related to the approval of leaves other than casual leave
(7) related to salary during leave (8) related to approval and payment of
allowances (9) Medical reimbursements (10) related to payment of retirement
benefits such as pension, gratuity, group insurance, encashment of the
unavailed leaves and payment of General Provident Fund.
However, if any of the above related matter is under any Court's consideration
then it will not be considered as a complaint under this system.
But further, matters relating to disciplinary & departmental action, and transfer /
posting / deputation will not be included as complaints under this. Any case,
under the Right to Information Act, 2005 will also not be considered as a
complaint under this system.
d) The 'complainant' means the serving and retired employee or officer of all
group of the Bihar State Government or in the event of the death of the
government servant, their dependents,
e) The 'fixed time-limit' implies the time limit within which after giving the
opportunity of hearing on a complaint, decision on the complaint is taken and
complainant is informed about the decision taken on the complaint which shall
be maximum 60 days and the time taken in the transfer of the complaint will not
be counted as part of the fixed time limit.
f) 'Decision' means the order passed on any complaint or appeal by the Service
Grievance Redressal Officer or the Appellate authority respectively under this
rule.
g) 'Appellate Authority' means the District Magistrate or the Departmental
Principal Secretary / Secretary.
3. Procedure for filing a complaint: Procedure for registering complaints related to
service matters and retirement benefits will be as follows –
a) Any employee of the Bihar State Government, serving or retired, of any group
10
can file any complaint related to their service matters and/or retirement benefits,
through online mode. In the event of death of a Government Personnel,
complaint can be lodged by his/her dependent. The applicant will have to
mention the details of the office / officer, his/her complaint is related to. Other
relevant details will also have to be provided in the online application.
b) In one application, complaint related to only one subject can be filed. Since no
fee is required for registering a complaint, therefore, if a complainant wants
relief in more than one subjects, then he/she has to register a separate
application for it. In spite of this, if in the same application relief on more than
one subject is being sought for, then in that case, the first issue mentioned in the
complaint application will be considered as the complaint and further action
will be taken on the same.
4. Acknowledgment:
1. On receipt of the complaint, the applicant will receive an online
acknowledgment on which the system generated Unique Registration Id will be
printed. In future, the Unique Registration Id can be used for any reference.
2. Unique Registration Id will be of 16 (sixteen) digits, which will be as follows-
a) First 03 digits (xxx) will be of the office of the Service Grievance Redressal
Officer, in which the complaint is being filed. On the basis of 38 districts and 44
departments, the codes for the offices of the 82 Service Grievance Redressal
Officer will be decided. It will be modified accordingly in case of increase in the
numbers in the future.
b) Next 02 digits (xx) will refer to the mode by which the complaint is being filed.
Complainants will have the option of filing complaints only through the online
medium, but if the Departments / District Magistrates receive any complaints
related to service matters or retirement benefits, then as per requirement these
complaints should be sent to the Service Grievance Redressal Officer for
inclusion in the online system, after which the deputed computer operator will
enter the complaint with the separate code.
c) Next 06 digits (xxxxxx) will be allocated for the date of the receipt of the
complaint.
d) Next 05 digits (xxxxx) will be the serial number of that complaint which has
been registered in the office. It will be in incremental order.
3. The acknowledgment will mention the scheduled first date of the hearing on the
complaint and venue of the hearing, which usually will be the office of the same
Service Grievance Redressal Officer to/for which the complaint has been registered.
The place of the hearing will change only if the complaint registered falls under the
jurisdiction of another Service Grievance Redressal Officer and is transferred to the
same.
11
5. Hearing on the complaint: Normally, date of the first hearing will be fixed for any
working day after seven days from the date of receipt of the complaint and will be
system generated. Government holidays will be kept under consideration in this
regard. If there is any change in the fixed date at the level of the Service Grievance
Redressal Officer responsible for hearing due to any unavoidable circumstances, then
information related to this change will be provided to the complainant through SMS
and e-mail (where the e-mail account is available).As per convenience, Service
Grievance Redressal Officer will hold hearings related to such registered complaints
at least on one working day per week and the list of the cases to be heard on the above
mentioned date will also be displayed on the notice board of their office.
6. Jurisdiction of hearing: For the hearing of complaints, the jurisdiction of the
designated Service Grievance Redressal Officers at the District and Department level
is as decided below-
a) If the office from which the due action on the registered complaint is expected,
is at the District level or below district level, then the hearing shall be done by
the Service Grievance Redressal Officer at the district level.
b) Hearing and redressal of complaints related to the offices above the district level
shall the responsibility of the Service Grievance Redressal Officer designated at
the Department level.
c) Along with this, care will be taken to ensure that the office related to the subject
of the complaint registered and responsible for its redressal is under the
geographical jurisdiction of the concerned Service Grievance Redressal
Officer.
d) If there are more than one Responsible Officers and that too prescribed at
different levels for the redressal of any complaint, then in that case, the Service
Grievance Redressal Officer will decide the appropriate Responsible Officer
for redressal keeping in mind the subject matter of the complaint registered and
locating its jurisdiction, and conduct due hearing.
e) In case any complaint is related to two or more ResponsibleOfficers and that too
at different hierarchical posts, then the hearing and redressal of the complaint
will be done by the concerned Service Grievance Redressal Officer by keeping
the Responsible Officer of the senior rank in mind, and the same officer will
issue notice to the Responsible Officer at the lower rank with regard to the
grievance redressal and take needful action as per procedure. The assistance of
other officials can be taken as per requirement.
f) In a situation different from the prescribed jurisdiction, the Service Grievance
Redressal Officer will be able to transfer the complaint to the Service Grievance
Redressal Officer of the competent authority.
12
7. Procedure for disposal of the complaint application:

1. Complaints registered with the Office of the Service Grievance Officer, will be
displayed under the menu of 'Complaints Received' on that Service Grievance
Redressal Officer's Dashboard at the Home Page of the Web Portal, through which the
complaint and enclosed documents could be viewed and downloaded.
2. The complaint transferred will be displayed in different colours in the menu of
complaints received on the dashboard of the other Service Grievance Redressal
Officer, so that it can be easily identified that this case has been received by being
transferred from the office of any other Service Grievance Redressal Officer.
3. The following options for action being taken by the Service Grievance
Redressal Officer will be available on the subject matter of the complaint, the status of
its hearing and the actions of the competent Responsible Officer to redress it-
a) Complaints, hearing and redressal of which are expected from a different officer
than the jurisdiction of Service Grievance Redressal Officer with whom they
has been registered with, will be transferred to the appropriate Service
Grievance Redressal Officer electronically,
b) Complaints that are not included in the definition of the complaint as per this
rules (i.e. the case of the negative list), such cases will be processed for the first
hearing by the Service Grievance Redressal Officer who has received them and
appropriate decision will be taken after the fixed hearing is held. If during above
mentioned hearing, such information is presented by the complainant which
indicates that the case can be considered under the complaint category as per
this Rules, then on that basis, the complaint will be converted into a positive
complaint and notice to the concerned Responsible Officer will be issued;
c) In respect of those complaints which fall under the jurisdiction of the Service
Grievance Redressal Officer, notices will be issued to the concerned
Responsible Officers, to submit a report after redressal of such complaints or
with response to the points mentioned in the complaints in the next fixed date of
hearing by themselves in the next hearing or by authorising their subordinate
officer (who has the knowledge regarding the subject matter) to do so. It will be
expected from Service Grievance Redressal Officers that they will collect the
mobile numbers and valid e-mail ids of the heads of the Responsible Offices
under their jurisdiction and make sure that entry of the same is done under the
appropriate section of the software and is updated from time to time, so that the
complaint letter is electronically forwarded to the concerned Responsible
Officers with promptness. Till the time that the email id of the head of the
Responsible Office is not received the complaint letter and other enclosing
documents to the said office will be sent through the dispatch section of the
collectorate / department.
13
4. The list of all the cases scheduled for any hearing date (Cause List) will be
published on the notice board of the Office of the Service Grievance Redressal Officer.
5. Hearing on the complaints will be held in the presence of both the complainant
and the Responsible Officer. However, it will not be mandatory for the complainant to
be present at every hearing.
6. During the hearing, the evidence (if any) submitted by the complainant will be
taken into consideration. Similarly, the report and facts submitted by the Responsible
Officers, by whom the complaint is expected to be redressed, will also be given due
consideration. If the Service Grievance Redressal Officer feels that additional
evidence or facts need to be obtained then the next date of hearing will be fixed after
passing the interim order.
7. The Service Grievance Redressal Officer, giving the complainant due
opportunity of hearing under the fixed time limit, will pass the order. The information
on the order will also be communicated to the complainant.
8. Appeal:
i. Any person who is aggrieved by the decision passed by the Service Grievance
Redressal Officer may file an appeal to the appellate authority within thirty days from
the expiry of the stipulated time limit or from the date of the decision of the Service
Grievance Redressal Officer. An appeal against the order passed by the district level
Service Grievance Redressal Officer may be filed with the District Magistrate of the
concerned district and the same against the order passed by the Service Grievance
Redressal Officer, with the concerned Additional Chief Secretary/Principal Secretary
/ Secretary of the concerned department. Procedure for an appeal application, from the
receipt to the order being passed will be similar to that of the complaint application.
ii. The maximum time limit for hearing and disposal of an appeal will also be
similar to the time limit fixed for hearing and redressal of a complaint.
9. Fees: No fee will be payable for registering a complaint or an appeal.
10. Implementation and Monitoring: The implementation and monitoring of this Rules
will be done by the Bihar Prashasanik Sudhar Mission Society under the aegis of
General Administration Department, Government of Bihar. The whole system will be
web based and online, with a strong MIS. For this purpose, the Bihar Prashasanik
Sudhar Mission Society will develop a software according to its convenience and will
prescribe necessary format.
11. Training: The training and capacity building of the Service Grievance Redressal
Officers, Responsible Officers and associated personnel will be undertaken by the
Bihar Prashasanik Sudhar Mission Society.
12. State Government directives: The state government will have the power to make
14
rules and issue instructions for this purpose and its implementation. If any difficulty
arises in making the provisions of this rule effective, the State Government may take
any such action with the advice of law department which may seem necessary or
expedient for resolving that difficulty and not inconsistent with the provision of this
rules.
By the order of the Governor,
(Avaneesh Kumar Singh)

Deputy Secretary to Government.
Memo No.- 18/pr.Su.mi.-04-03/2018sa.pr 7528/ Patna,15 Dated: 03.06.2019
Copy:- Forwarded to Superintendent, Government Press, Gulzarbagh, Patna to publish in
extra ordinary edition of Bihar Gazette and to send 500 copies to the department.
Deputy Secretary to Government.
15
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f'kdk;r fuokj.k iz.kkyh
dh
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lfpo gSaA lquokbZ esa lg;ksx ds fy, vkbZ-Vh- tkudkj dehZ Hkh izfrfu;qDr gksrs
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Hkqxrku ,oa osru o`f) ls lacaf/kr ekeys ¼4½ izksUufr] ,-lh-ih-] ,e-,-lh-ih- ls
lacaf/kr ekeys ¼5½ ojh;rk fu/kkZj.k ls lacaf/kr ekeys ¼6½ vkdfLed NqV~Vh dks
NksM+dj 'ks"k NqfV~V;ksa dh Lohd`fr ls lacaf/kr ekeys ¼7½ NqV~Vh&osru ls lacaf/kr
ekeys ¼8½ ns; HkRrksa dh Lohd`fr ,oa Hkqxrku ls lacaf/kr ekeys ¼9½ fpfdRlk
izfriwfÙkZ ls lacaf/kr ekeys ¼10½ lsokar ykHk] tSls&isa'ku] miknku] xzwi chek]
vO;og`r mikftZr NqV~Vh ds cnys uxn Hkqxrku rFkk lkekU; Hkfo"; fuf/k
Hkqxrku ls lacaf/kr ekeysA
2-2 /;ku jgs fd mi;qZDr ls lacaf/kr fdlh ekeys ds fdlh U;k;ky; esas fopkjk/khu
jgus ij] mls bl fu;ekoyh ds v/khu f'kdk;r ds :i esa ugha ekuk tk,xk vkSj
,slk dksbZ ekeyk nk;j dj Hkh fn, tkus ij izkslsflax vFkok lquokbZ ds fdlh Hkh
pj.k esa Kkr gksus ij mls fuxsfVo fyLV dk ekeyk ekurs gq, vkxs crk;h x;h
jhfr ls fu"ikfnr dj fn;k tk,xkA
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2-3 blh izdkj vuq'kklfud ,oa foHkkxh; dk;Zokgh rFkk LFkkukarj.k@inLFkkiu@

izfrfu;qfDr ls lacaf/kr ekeys bl iz.kkyh ds v/khu f'kdk;rksa esa lfEefyr ugha
gksaxs A
2-4 lwpuk dk vf/kdkj vf/kfu;e] 2005 ds v/khu dksbZ ekeyk Hkh bl fu;ekoyh ds
v/khu f'kdk;r ds :i esa ugha ekuk tk,xkA vFkkZr~] mi;qZDr nksuksa rjg ds ekeys
Hkh fuxsfVo fyLV ds ekus tk;saxsA
2-5 jkT; ljdkj dks ;fn visf{kr izrhr gksxk rks og fdlh u, fo"k; dks f'kdk;rksa
dh Js.kh esa 'kkfey vFkok iwoZ ls 'kkfey fo"k; dks f'kdk;rksa dh Js.kh ls foyksfir
dj ldsxhA
3- f'kdk;r dkSu ntZ djk ldrk gS
3-1 fu;ekoyh ds fu;e 2 ¼?k½ esa ;g mYys[k gS fd bl iz.kkyh ds v/khu f'kdk;r
dkSu ntZ djk ldrk gSA fcgkj ljdkj ds lHkh oxZ ds fu;fer lsokjr ,oa
lsokfuo`r dehZ vFkok ljdkjh lsod dh e`R;q dh n'kk esa muds vkfJr }kjk
f'kdk;r ntZ djk;h tk ldrh gSA vkosnu nk;j djrs le; ljdkjh lsod dh
igpku LFkkfir djus ds fy, dqN vko';d tkudkjh ;Fkk] ljdkjh lsod dk
GPF No./PRAN No./PPO No./PRAN Ref. No. lkW¶Vos;j esa izfo"V djuk
vfuok;Z gSA f’kdk;r vkosnu ij lquokbZ ds nkSjku lsok f’kdk;r fuokj.k
inkf/kdkjh }kjk vko’;d le>s tkus ij] f’kdk;rdrkZ ls ljdkjh lsod gksus ds
igpku ds :i esa vkosnu Hkjrs le; nh xbZ lwpuk ls lacaf/kr lk{; ekaxk tk
ldrk gSA
3-2 ljdkjh lsod ds vkfJr dkSu gks ldrs gSa] blds fy, lkekU; iz'kklu foHkkx
}kjk vuqdEik ds vk/kkj ij fu;qfDr ds fy, r; fd, x, vkfJrksa dks vk/kkj ekuk
tk ldrk gSA
4- f'kdk;r dh lquokbZ dkSu djsxk
4-1 fu;ekoyh ds fu;e&2¼d½ ds vkyksd esa bl iz.kkyh ds varxZr nk;j f'kdk;rksa
dh lquokbZ lHkh 38 ftyksa ,oa 44 foHkkxksa ds fy, inukfer fd, x, ,d&,d
lsok f'kdk;r fuokj.k inkf/kdkjh }kjk viuh vf/kdkfjrk ds vuqlkj dh tk,xhA
lsok f'kdk;r fuokj.k inkf/kdkjh lsok ekeyksa ,oa lsokar ykHk ls lacaf/kr izkIr
f'kdk;rksa dh fu;r le;&lhek esa lquokbZ dj fu.kZ; ikfjr djsaxs rFkk fy, x,
fu.kZ; dh lwpuk f'kdk;rdÙkkZ dks Hkh nsaxsA
4-2 ftyk lekgj.kky;ksa esa LFkkiuk iz'kk[kk ds ojh; izHkkjh inkf/kdkjh tks vij
19
lekgrkZ ls vU;wu Lrj ds inkf/kdkjh gksaxs] lsok f'kdk;r fuokj.k inkf/kdkjh ds

:i esa dk;Z djsaxsA foHkkxksa esa mi lfpo ls vU;wu Lrj ds inkf/kdkjh lsok
f'kdk;r fuokj.k inkf/kdkjh ds :i esa inukfer fd, x, gSaA ftyk ,oa foHkkxksa
esa inukfer lsok f'kdk;r fuokj.k inkf/kdkjh dh lwpuk vyx ls osclkbZV ij
miyC/k jgsxhA
5- nk;j fd;s x, f'kdk;r vkosnu ds fujkdj.k dh tokcnsgh
5-1 fu;ekoyh ds fu;e&2¼[k½ ds vuqlkj lsok lacaf/kr nk;j f'kdk;rksa ds fujkdj.k
dk nkf;Ro mÙkjnk;h inkf/kdkfj;ksa dk gksxkA fdlh f'kdk;r ds lanHkZ esa og
inkf/kdkjh mÙkjnk;h inkf/kdkjh ekuk tk,xk ftlds dk;kZy; ls ml f'kdk;r
dk laca/k gksxk ,oa ftldk fucVkjk muds }kjk fd;k tkuk visf{kr gksxkA
5-2 lkekU; vo/kkj.kk ;g gS fd foHkkxksa esa LFkkiuk dk dk;Z ns[kus okys vf/kdkjh rFkk
{ks=h; dk;kZy;ksa esa dk;kZy; iz/kku mÙkjnk;h inkf/kdkjh gksaxsA foHkkxksa dks ;g
Lora=rk nh x;h gS fd os lqfo/kkuqlkj NksVs&NksVs dk;kZy;ksa dks lewgc) dj]
muds ftyk@vuqeaMy Lrj ds fu;a=h dk;kZy; dks mÙkjnk;h dk;kZy;]
rn~uq:i mlds dk;kZy; iz/kku dks mÙkjnk;h inkf/kdkjh ?kksf"kr dj ldrs gSaA
5-3 lHkh foHkkxksa }kjk lsok f'kdk;r fuokj.k inkf/kdkjh dh vf/kdkfjrk ds vuq:i 1-
ftyk Lrj rFkk 2- ftyk Lrj ls Åij ,oa foHkkx Lrj ds mÙkjnk;h inkf/kdkjh
ukfer fd, x, gSa tks f'kdk;r vkosnu ij fufnZ"V dkjZokbZ djsaxsA blesa ljdkjh
lsodksa dh LFkkiuk vkSj f'kdk;rksa ds izdkj dks /;ku esa j[kk x;k gSA
5-4 vko';drk ds vuq:i le;≤ ij lwph esa u, mÙkjnk;h inkf/kdkjh tksMs+
vkSj iwoZ ls 'kkfey mÙkjnk;h inkf/kdkjh gVk;s tk ldsaxsA
5-5 foHkkxksa ls izkIr lwph ds vuqlkj vf/kdkfj;ksa ds inuke lkW¶Vos;j esa izfo"V dj
fn, x, gSa rkfd f'kdk;r vkosnu ij uksfVl fuxZr djus ds nkSjku p;u esa
lqfo/kk gks ijUrq lsok f'kdk;r fuokj.k inkf/kdkfj;ksa ls ;g visf{kr gS fd os
vius dk;Z {ks= ds mÙkjnk;h inkf/kdkfj;ksa dk eksckbZy uEcj ,oa oS/k bZ&esy
,dkmaV izkIr dj bldh izfof"V lkW¶Vos;j ds leqfpr [k.M ¼vf/kdkjh jftLVj½
esa djrs gq, mls le;≤ ij v|ru djasxs rkfd f'kdk;r vkosnu dks
bysDVªkWfud fof/k ls lacaf/kr mÙkjnk;h dk;kZy; dks 'kh?kzrk ls iszf"kr fd;s tkus esa
ljyrk jgsA vf/kdkjh jftLVj esa fdlh inkf/kdkjh dh ubZ izfof"V vFkok muds
eksckbZy ua-@bZ&esy ,dkmUV dh izfof"V dj lsok f’kdk;r fuokj.k inkf/kdkjh
}kjk lcfeV fd;k tk,xk] ftldks eq[;ky; Lrj ls osfjQkbZ dj nsus ds i’pkr
ml vf/kdkjh dk fooj.k uksfVl fuxZr fd;s tkus okys [k.M esa Mªki Mkmu esuw esa
iznf’kZr gksus yxsxkA
20
5-6 f'kdk;r vkosnuksa dks uksfVl ds ek/;e ls vyx ls lsok f'kdk;r fuokj.k
inkf/kdkjh ds bZ&esy ls Hkh lacaf/kr mÙkjnk;h inkf/kdkjh ds bZ&esy ij izsf"kr
dh tkuh pkfg, rkfd bldh Vªsfdax esa lqfo/kk jgsA izR;sd ekeys esa mÙkjnk;h
inkf/kdkjh dks Hksth xbZ uksfVl vFkok dksbZ vU; vko';d lwpuk dk rkfeyk
lqfuf'pr fd;k tkuk pkfg,A
6- f'kdk;r vkosnu nk;j fd;k tkuk
6-1 fu;e&3 ds vuqlj.k esa lsok ekeyksa ,oa lsokar ykHk ls lacaf/kr f'kdk;r ntZ
djus dh izfØ;k fuEuor fu/kkZfjr dh x;h gS %&
1- fcgkj ljdkj esa lsokjr vFkok lsokfuo`r gqvk fdlh Hkh oxZ dk dehZ viuh
lsok ekeyksa ,oa@vFkok lsokar ykHkksa dh Lohd`fr rFkk Hkqxrku ds laca/k esa dksbZ
f'kdk;r vkWuykbZu ek/;e ls nk;j dj ldrk gSA ljdkjh lsod dh e`R;q dh
n'kk esa muds vkfJr }kjk f'kdk;r ntZ dh tk ldrh gSA vkosnu nk;j djrs
le; vkosnudÙkkZ dks ml dk;kZy;@inkf/kdkjh dk fooj.k mfYyf[kr djuk
gksxk ftlls lacaf/kr mudh f'kdk;r gksA vkWuykbZu vkosnu eas vU; lqlaxr
fooj.k Hkh nsus gksaxsA
2- ,d vkosnu i= esa fdlh ,d fo"k; ij gh f'kdk;r nk;j dh tk ldsxhA
pwafd f'kdk;r ntZ djus gsrq dksbZ Qhl vuqekU; ugha gS] vr,o ;fn dksbZ
f'kdk;rdÙkkZ ,d ls vf/kd fo"k;ksa ds laca/k esa vuqrks"k pkgrk gks vFkok f'kdk;r
gks rks mls blds fy, i`Fkd :i ls vkosnu nsuk gksxkA ;fn blds ckotwn
vkWuykbZu vkosnu ds lkFk lEc) fd, x, vkosnu ¼;fn dksbZ gks½ esa ,d ls
vf/kd fo"k; ij vuqrks"k ekaxk tk jgk gks rks oSlh fLFkfr esa vkWuykbZu vkosnu esa
p;fur dh xbZ f'kdk;r ij gh dkjZokbZ dh tk,xhA ;fn og fo"k; layXu
vkosnu ls fcYdqy esy ugha [kkrk gks rks lsok f'kdk;r fuokj.k inkf/kdkjh vius
foosd dk mi;ksx dj lEc) fd, x, f'kdk;r vkosnu esa mYysf[kr izFke fo"k;
¼;fn og f'kdk;r dh Js.kh dk gks½ dks gh nk;j fd, x, f'kdk;r ds :i esa
ekU;rk iznku djrs gq, vxzrj dkjZokbZ dj ldrs gSaA f'kdk;r vkosnu ds
vLi"V jgus ij vkosnudÙkkZ ls bl laca/k esa fLFkfr Li"V djk ysuk Js;Ldj
gksxkA
6-2 f'kdk;r nk;j fd, tkus okys vkosnu dk dksbZ HkkSfrd izi= fofgr ugha fd;k
x;k gS D;ksafd bl iz.kkyh esa vkWuykbZu ek/;e ls gh osc iksVZy lsok lek/kku
¼http://sevasamadhan.bihar.gov.in½ ij f'kdk;rsa ntZ dh tkuh gSA f’kdk;rdrkZ
dgha ls Hkh bl osc iksVZy ij ,sDlsl dj viuk f’kdk;r vkosnu nk;j dj ldrs
gSaA ljdkjh dfeZ;ksa vFkok muds vkfJr dh lqfo/kk ds fy, jkT; eq[;ky;] ftyk
21
,oa vuqe.My esa LFkkfir fd, x, yksd f’kdk;r izkfIr dsUnzksa ds ek/;e ls Hkh
fu%’kqYd :i esa f’kdk;r vkosnu nk;j fd, tk ldrs gSa D;ksafd mu lHkh dsUnzksa
ij baVjusV dh lqfo/kk miyC/k gSA bu dsUnzksa ij izfrfu;qDr dehZ lsok lek/kku ds
osc iksVZy ij f’kdk;rdrkZ }kjk cryk, x, fooj.k ds vuq:i mudk f’kdk;r
vkosnu Hkjdj vkSj mldk fizfO;w fn[kykdj vkosnu dks lcfeV djsaxs vkSj
mldh vkWuykbZu izkIr ikorh Hkh f’kdk;rdrkZ dks gLrxr djk nsaxsA yksd
f’kdk;r izkfIr dsUnzksa ds lkFk lac) lwpuk&lg&lgk;rk dsUnz ds dehZ ds }kjk
Hkh blesa vko’;d lg;ksx iznku fd;k tk,xkA f'kdk;rdÙkkZvksa dks vkWuykbZu
f’kdk;r vkosnu esa tks lwpuk,¡ iksVZy ij nh tkuh gSa mldk fooj.k fuEufyf[kr
gS %&
dk;kZy; dk Lrj tgk¡ ls f'kdk;r dk fuokj.k visf{kr gSA*½
lsok f'kdk;r fuokj.k dk;kZy;
dksbZ vU; tkudkjh] ftls f'kdk;rdrkZ

nsuk pkgrs gksa
22
6-3 f'kdk;r vkosnu dk izFke [k.M f'kdk;r vkosnudÙkkZ ds O;fDrxr fooj.k vkSj
ljdkjh lsod ds :i esa igpku ls lacaf/kr gSA tSlk fd iwoZ esa of.kZr gS ljdkjh
dehZ dh igpku ls lacaf/kr fooj.k Hkh ;gka fn, tkus gSaA f'kdk;rdÙkkZ dk
eksckbZy uEcj ,oa bZ&esy ,dkmaV jguk Hkh vfuok;Z gSA
6-4 f'kdk;r vkosnu dk nwljk [k.M f'kdk;r ds fooj.k ls lacaf/kr gS vkSj ;g dkQh
egRoiw.kZ gSA oLrqr% nk;j dh tk jgh f'kdk;r ds lanHkZ esa bldh izfof"V;ksa rFkk
p;u dk fo'ks"k egRo gS ftls /;kuiwoZd izfo"V fd;k tkuk pkfg,A
6-5 bl [k.M esa f'kdk;rdÙkkZ dks lcls igys ;g p;u djuk gS fd mudh f'kdk;r
ls lacaf/kr dk;kZy; ftyk Lrj dk gS vFkok foHkkx Lrj dkA ;fn mudh
f'kdk;r dk laca/k ftyk ;k ftyk ds uhps Lrj ds dk;kZy; ls gS rks mUgsa ^ftyk*
dk cVu fDyd djuk pkfg,] bls fDyd djus ij jkT; ds 38 ftyksa ds uke
Drop Down Menu esa iznf'kZr gksaxs ftlesa fdlh ,d ftys dk p;u fd;k tk
ldrk gSA ;fn mudh f'kdk;r dk fuokj.k ftyk Lrj ls Åij ;k foHkkx ds Lrj
ij gksuk gS rks mUgsa ^foHkkx* dk cVu fDyd djuk pkfg,] ftl ij mUgsa lHkh 44
foHkkxksa dh lwph fn[ksxh ftlesa fdlh ,d foHkkx dk p;u fd;k tk ldrk gSA
6-6 blds ckn f'kdk;r dk fuokj.k fdl dk;kZy; ls visf{kr gS mldk fooj.k
vafdr djuk gksxkA ;gka Drop Down Menu ugha gS cfYd f'kdk;rdÙkkZ dks viuh
tkudkjh ds vuqlkj lacaf/kr dk;kZy; dk fooj.k vafdr djuk gSA
6-7 mi;qZDr lwpuk,¡ nsus ij ml lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; dk
fooj.k Lor% fn[ksxk tgka ;g f'kdk;r nk;j dh tk jgh gSA oLrqr% ;g
f'kdk;rdÙkkZ }kjk Åij p;fur fd, x, mÙkjnk;h dk;kZy; ds vk/kkj ij
flLVe }kjk gh fu/kkZfjr gks tkrk gSA ;fn f'kdk;r vkosnu ij dkjZokbZ ds
mÙkjnk;h dk;kZy; ds :i esa ftyk Lrj ds dk;kZy; dk p;u f'kdk;rdÙkkZ
}kjk Åij fd;k x;k gksxk rks Lor% p;fur fd, x, ftys ds lsok f'kdk;r
fuokj.k inkf/kdkjh ds dk;kZy; esa og f'kdk;r ntZ gksxhA ;fn f'kdk;rdÙkkZ
}kjk f'kdk;r fuokj.k dk;kZy; Lrj ds :i esa foHkkx dk p;u fd;k gksxk rks
p;fur foHkkx ds foHkkxh; lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; esa ;g
f'kdk;r ntZ gksxhA ;fn f'kdk;r vkosnudÙkkZ dks ,slk izrhr gks jgk gks fd
mudk vkosnu fdlh nwljs lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; esa ntZ
gks jgk gS rks mUgsa bl ij fopkj dj f'kdk;r fuokj.k ds dk;kZy; ds Lrj rFkk
p;fur ftyk@foHkkx ds p;u ij iqufoZpkj dj ysuk pkfg, D;ksafd nk;j dh
tk jgh f’kdk;r ds lanHkZ esa lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; esa
fdlh Hkh izdkj ds ifjorZu ds fy, Åij crk, x, mÙkjnk;h dk;kZy;ksa ds Lrj
esa ifjorZu fd;k tkuk t:jh gksxkA
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6-8 blds i'pkr f'kdk;r ds izdkj dk p;u djuk gSA bl fu;ekoyh ds v/khu
f'kdk;r ds :i esa ifjHkkf"kr lHkh fo"k; ;gka Drop Down Menu esa fn[ksaxs ftlesa
fdlh ,d dk p;u fd;k tk ldrk gSA
6-9 vkosnudÙkkZ }kjk nk;j dh tk jgh f'kdk;r dh dksbZ fyf[kr@Vafdr izfr Hkh
bl [k.M ds fcUnq&7 esa QkbZy dk p;u dj lEc) dh tk ldrh gS rFkk
fcUnq&8 esa layXu fd, tkus okys nLrkostksa dh iznku dh x;h lqfo/kk esa viuh
f'kdk;r ls lacaf/kr vU; nLrkost Hkh ¼mldk uke fy[krs gq,½ PDF ds :i esa
lEc) fd, tk ldrs gSaA
6-10 vkosnu nk;j djrs le; f'kdk;rdÙkkZ }kjk dksbZ vU; laxr nLrkost rFkk
foLr`r fy[kk gqvk vkosnu ftlesa iwjs ekeys dh tkudkjh lgt miyC/k gks lds]
dks lEc) fd;k tkuk Js;Ldj gksxkA
6-11 vkosnu dks vkWu&ykbZu Hkj ysus ds ckn vkosnu i= dk Preview iznf'kZr gksxkA
;fn vkosnd fn, x, fooj.k vkSj Hkjh x;h lwpukvksa ls larq"V gaS rks Hkjs gq,
vkosnu dks lcfeV dj vkuykbZu ikorh izkIr djsaxsA ;fn vkosnu i= esa dksbZ
=qfV ifjyf{kr gksrh gS rks iqu% cSd ist ij tkdj vkosnu i= ds mfpr ,oa
visf{kr lwpukvksa dks ntZ dj Preview ,oa ikorh izkIr djus dh fn'kk esa vkxs c<+k
tk ldsxkA
6-12 vkosnu nk;j djrs le; lcls egRoiw.kZ ckr ftldk /;ku j[kuk f'kdk;rdÙkkZ
ds fy, t:jh gS og ;g fd mudh f'kdk;r D;k gS vkSj ;g fdl dk;kZy; ls
lacaf/kr gS vFkkZr mudh f'kdk;r dk fuiVkjk fdl dk;kZy; ls gksuk gSA lsok
laca/kh f'kdk;rksa esa ;g vke rkSj ij n`f"Vxr gS fd vjktif=r LFkkiuk ds
dfri; ekeyksa esa bldk fuokj.k ftyk Lrj rd ds dk;kZy; ls gh gks tkus dh
laHkkouk gksrh gS] ijUrq dbZ ekeyksa esa bl ij fu.kZ; foHkkx Lrj fy, tkrs gSaA
;fn fdlh lsok ekeys esa f'kdk;r dk fujkdj.k ftyk ;k ftys ls uhps ds fdlh
LFkkiuk@dk;kZy; ls lacaf/kr gks rks mÙkjnk;h inkf/kdkjh ds in lksiku ¼ftyk
;k ftyk Lrj ls uhps½ ds vk/kkj ij bldh lquokbZ dh vf/kdkfjrk ftyk ds lsok
f'kdk;r fuokj.k inkf/kdkjh dh gksxh] ,sls esa f'kdk;rdÙkkZvksa dks viuh
f'kdk;r dk fuokj.k djkus ds dk;kZy; dh HkkSxksfyd fLFkfr ds vk/kkj ij
lacaf/kr ftyk ds ftyk lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; esa
f'kdk;r ntZ djk;h tkuh pkfg,] rn~uq:i vkosnu Hkjrs le; foHkkx ,oa ftyk
ds fodYi esa ftyk dk p;u dj lacaf/kr ftyk dks Drop Down Menu ls lsysDV
djuk pkfg,A ftyk Lrj ls mij ,oa foHkkx ds Lrj ij fuokj.k gksus okys ekeyksa
ds fy, rnuq:i fodYi dk p;u fd;k tkuk pkfg,A
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6-13 f'kdk;r ntZ djrs le; /;ku j[kh tkus ;ksX; egRoiw.kZ ckrksa esa ls fuEuor ij
iqu% /;ku vkd`"V djk;k tkrk gS %&
1- f'kdk;rdÙkkZ ds f'kdk;r dk fo"k; D;k gS] ;g vkosnu ntZ nk;j djrs
le; Drop Down Menu ls p;fur fd;k tkuk gS vkSj bldk p;u vfuok;Z gSA
fu;ekoyh ds fu;e&2 ds vkyksd esa fu/kkZfjr ekeyksa ls lacaf/kr f'kdk;rsa gh bl
iz.kkyh esa ntZ dh tkuh pkfg,A
2- f'kdk;rdÙkkZ ds vuqlkj mlds ekeys ij dkjZokbZ fdl dk;kZy; ls visf{kr
gSA nwljs 'kCnksa esa] mudk ekeyk dgka yfEcr gSA f'kdk;rdÙkkZ dks vkosnu i= esa
;g of.kZr fd;k tkuk t:jh gSA ;g blfy, Hkh egRoiw.kZ gS fd ftl dk;kZy; ls
lacaf/kr og f'kdk;r gksxh ml dk;kZy; ds vk/kkj ij gh lsok f'kdk;r fuokj.k
inkf/kdkjh dh lquokbZ dh vf/kdkfjrk r; gks ldrh gSA f'kdk;rdÙkkZ vkosndksa
ls ;g vis{kk dh tkrh gS fd os lgh ,oa lE;d lwpuk,¡ Hkjsaxs rkfd le;c)
lquokbZ dj fu.kZ; fy;k tk ldsA f'kdk;r ds fy, mÙkjnk;h dk;kZy; ds Lrj
vkSj lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; ds Lrj esa lh/kk laca/k gSA
7- f'kdk;r vkosnu dh ikorh
7-1 bl iz.kkyh esa f'kdk;r vkosnu ntZ gks tkus ds izek.kLo:i rRdky ikorh iznku
dh tk,xhA pw¡fd vkosnu vkWuykbZu ek/;e ls gh nk;j fd;s tkus gSa] vr,o
ikorh Hkh vkWuykbZu jhfr ls gh izkIr gksxh ftl ij flLVe tsujsVsM vuU;
(Unique) iath;u la[;k vafdr gksxhA Hkfo"; esa fdlh Hkh lanHkZ ds fy, bl
vuU; iath;u la[;k dk mi;ksx fd;k tk ldsxkA
¼ykbZu 1½ %
¼ykbZu 2½ %
25
7-2 Åij fn, x, uewuk ikorh ls ;g Li"V gS fd iath;u la[;k dqy 16 ¼lksyg½
vadkas dh gksxh ftldh dksfMax dk vk/kkj fuEuor gS %&
¼1½ izFke&03 vad ml lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; dks n'kkZrk
gS ftl dk;kZy; esa f'kdk;r ntZ dh tk jgh gSA 38 ftyksa ,oa 44 foHkkxksa ds
vk/kkj ij dqy 82 lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; ds fy, dksM
fuf'pr fd, x, gSaA
¼2½ vxyk&2 vad ml ek/;e dks ifjyf{kr djrk gS ftl ek/;e ls f'kdk;r
ntZ djk;h xbZ gSA f'kdk;rdÙkkZvksa dks dsoy vkWuykbZu ek/;e ls f'kdk;r ntZ
djus dk fodYi gS] ijUrq ;fn foHkkxksa@ftyk inkf/kdkfj;ksa dks lsok ekeyksa
vFkok lsokar ykHk ls lacaf/kr dksbZ ,slh f'kdk;r izkIr gksrh gS ftls os bl iz.kkyh
esa 'kkfey djuk pkgrs gSa rks ml vkosnu dks vko';drkuqlkj lsok f'kdk;r
fuokj.k inkf/kdkjh dks Hkstk tk ldsxk tgka izfrfu;qDr dEI;wVj vkWijsVj ds
}kjk bldh izfof"V i`Fkd dksM esa dj yh tk,xh rkfd og vkosnu Hkh bl
vkWuykbZu iz.kkyh esa 'kkfey gks tk, vkSj fu/kkZfjr jhfr ls ml ij dkjZokbZ gks
ldsA yksd f’kdk;r izkfIr dsUnzksa ds ek/;e ls lsok lek/kku iksVZy ij vkWuykbZu
nk;j fd, x, vkosnuksa dh izfof"V Hkh i`Fkd dksM esa dh tk,xhA bUgha fLFkfr;ksa
dks /;ku esa j[kdj vkSj vk¡dM+ksa ds fo'ys"k.k ds fy, vyx dksfMax dh O;oLFkk
gSA
¼3½ vxyk&6 vad f'kdk;r izkfIr dh frfFk dks n'kkZrk gS tcfd
¼4½ vxyk&5 vad ml f'kdk;r dh Øe la[;k (Serial No.) gSA
7-3 vkWuykbZu ikorh esa f'kdk;r ij lquokbZ dh fofuf'pr izFke frfFk ,oa lquokbZ
dk LFkku mfYyf[kr jgrk gS tks ogh dk;kZy; gksxk ftl lsok f'kdk;r fuokj.k
inkf/kdkjh ds dk;kZy; esa@ds fy, f'kdk;r nk;j dh x;h gSA
7-4 lquokbZ ds LFkku esa ifjorZu rHkh laHko gS tc ntZ dh x;h f'kdk;r fdlh vU;
lsok f'kdk;r fuokj.k inkf/kdkjh dh vf/kdkfjrk ds v/khu gksus ds dkj.k mls
vU;= varfjr dj nh tk,A ijUrq] ,sls fdlh Hkh varj.k dh lwpuk f'kdk;rdÙkkZ
dks muds fn, x, bZ&esy@eksckbZy ij lkW¶Vos;j ds ek/;e ls Lor% miyC/k gks
tk,xhA
7-5 varj.k ds ekeyksa esa vFkok fdlh vU; dkj.k ls lquokbZ dh fu/kkZfjr frfFk esa
ifjorZu dh fLFkfr esa lsok f'kdk;r fuokj.k inkf/kdkjh dks vius dk;kZy; ds
bZ&esy ls bldh vyx ls lwpuk lacaf/kr f'kdk;rdÙkkZ ds bZ&esy ij Hksth
tk,xh vkSj mldk lk{; Hkh j[kk tk,xkA
26
8- f'kdk;r dh lquokbZ
8-1 fdlh f'kdk;r vkosnu ij izFke lquokbZ dh frfFk lkekU;r% f'kdk;r izkfIr dh
frfFk ds lkr fnuksa ds ckn ds fdlh dk;Z fnol ds fy, fofuf'pr gksxh tks
flLVe tsujsVsM gksxhA blesa ljdkjh vodk'k dks Hkh /;ku esa j[kk tkrk gSA
f'kdk;rdÙkkZ }kjk nk;j fd, x, vkosnu ds izek.kLo:i izkIr ikorh eas Hkh
f'kdk;r dh lquokbZ dh frfFk blh vk/kkj ij vafdr gksrh gSA
8-2 lquokbZ djus okys lsok f'kdk;r fuokj.k inkf/kdkjh ds Lrj ij ;fn fdlh
vifjgk;Z dkj.ko'k fofuf'pr frfFk esa ifjorZu fd;k tkrk gS rks ,sls ifjorZu dh
lwpuk f'kdk;rdÙkkZ dks SMS ,oa bZ&esy ¼f'kdk;rdÙkkZ dks vkosnu nk;j djrs
le; viuk bZ&esy ,dkmaV nsuk vfuok;Z gS½ ds ek/;e ls nh tk,xhA
8-3 lqfo/kk ds vuqlkj lsok f'kdk;r fuokj.k inkf/kdkjh ds }kjk lIrkg esa de ls
de ,d dk;Z fnol dks ,slh izkIr f'kdk;rksa dh lquokbZ dh tk,xh ,oa mDr
frfFk dks lquokbZ ds fy, lwphc) ekeyksa dks vius dk;kZy; ds lwpuk iV~V ij
Hkh iznf'kZr fd;k tk,xkA
9- f'kdk;r lquokbZ dh vf/kdkfjrk
9-1 mYys[kuh; gS fd bl iz.kkyh esa ftyk vkSj foHkkx nksuksa gh Lrj ij lsok f'kdk;r
fuokj.k inkf/kdkjh gSa] ,sls esa ;g tkuuk t:jh gS fd dkSu lh f'kdk;r vkosnu
dh lquokbZ fdl lsok f'kdk;r fuokj.k inkf/kdkjh ds le{k gksxhA
9-2 fu;ekoyh ds fu;e&6 esa blds laca/k esa mYys[k gS ftlesa lquokbZ dh vf/kdkfjrk
fu;r dh xbZ gSA f'kdk;rksa dh lquokbZ ds fy, ftyk ,oa foHkkx ds Lrj ij
inukfer lsok f'kdk;r fuokj.k inkf/kdkfj;ksa dh vf/kdkfjrk fuEuor~ fu/kkZfjr
gS %&
¼1½ f'kdk;r ij dkjZokbZ] ftl dk;kZy; ls visf{kr gksxh ;fn og ftyk Lrj
vFkok blds uhps ds Lrj dk dk;kZy; gks rks ml ij lquokbZ ftyk Lrj ds lsok
f'kdk;r fuokj.k inkf/kdkjh }kjk dh tk,xhA
¼2½ ftyk Lrj ls Åij ds dk;kZy;ksa ls lacaf/kr f'kdk;rksa dh lquokbZ ,oa mldk
fuokj.k foHkkx Lrj ds inukfer lsok f'kdk;r fuokj.k inkf/kdkjh }kjk fd;k
tk,xkA
9-3 vf/kdkfjrk ds fu/kkZj.k esa ;g ckr Hkh /;ku esa j[kh tk,xh fd f'kdk;r dh
fo"k;oLrq ,oa fuokj.k dk dk;kZy; lacaf/kr lsok f'kdk;r fuokj.k inkf/kdkjh ds
HkkSxksfyd vf/kdkfjrk okys {ks= dk gh gksuh pkfg,A
27
9-4 ;fn fdlh f'kdk;r ds fuokj.k ds fy, ,d ls vf/kd mÙkjnk;h inkf/kdkjh gksa
vkSj og Hkh fHkUu Lrjksa ij gksa] rks oSlh fLFkfr esa f'kdk;r esa of.kZr fo"k; oLrq dk
/;ku j[krs gq, mlds fuokj.k gsrq mi;qDr mÙkjnk;h inkf/kdkjh vkSj mldh
vf/kdkfjrk dks vo/kkfjr dj lsok f'kdk;r fuokj.k inkf/kdkjh }kjk mldh
lquokbZ dh tk,xhA
9-5 ,slh dksbZ f'kdk;r tks nks&;k&nks ls vf/kd mÙkjnk;h inkf/kdkfj;ksa ls lacaf/kr
gks vkSj ;fn os vyXk&vyx in lksiku ds gksa rks oSlh fLFkfr esa mPpÙkj in
lksiku ds mÙkjnk;h inkf/kdkjh dk /;ku j[krs gq, lacaf/kr lsok f'kdk;r
fuokj.k inkf/kdkjh }kjk f'kdk;r dh lquokbZ ,oa fuiVkjk fd;k tk,xk vkSj ogh
inkf/kdkjh fupys Lrj ds mÙkjnk;h inkf/kdkjh dks Hkh f'kdk;r ds fuokj.k ds
fy, uksfVl fuxZr djsaxs rFkk fu;ekuqlkj vxzsrj dkjZokbZ djsaxsA
9-6 f'kdk;r ds fujkdj.k esa vko';drkuq:i vU; inkf/kdkjh dh lgk;rk Hkh yh
tk ldrh gSA
9-7 ;g iwoZ esa gh Li"V fd;k tk pqdk gS fd fofgr vf/kdkfjrk ls fHkUu fLFkfr esa lsok
f'kdk;r fuokj.k inkf/kdkjh f'kdk;r vkosnu dks l{ke vf/kdkfjrk okys lsok
f'kdk;r fuokj.k inkf/kdkjh dks varfjr dj ldsaxsA
9-8 bl izdkj ;fn fdlh ljdkjh deZpkjh ds fdlh lsok ekeys dh f'kdk;r dk
fujkdj.k vFkok dkjZokbZ ftyk ;k ftyk Lrj ds uhps ds dk;kZy; ls visf{kr
gksxh rks mlds fy, mÙkjnk;h inkf/kdkjh ftyk Lrj ¼;k mlls uhps ds in
lksiku okys½ okys gksaxs vkSj bl mÙkjnk;h inkf/kdkjh ds in lksiku ds vkyksd esa
oSlh f'kdk;r vkosnu ij lquokbZ dh vf/kdkfjrk ftyk ds lsok f'kdk;r
fuokj.k inkf/kdkjh dh gksxhA blh izdkj ;fn fdlh ljdkjh deZpkjh ds fdlh
lsok ekeys dh f'kdk;r dk fujkdj.k vFkok dkjZokbZ ftyk Lrj ds Åij ds
dk;kZy; vFkok foHkkx Lrj ls visf{kr gksxh rks mlds fy, mÙkjnk;h inkf/kdkjh
foHkkx Lrj ¼ftyk Lrj ls Åij ,oa foHkkx Lrj ds in lksiku okys½ okys gksaxs
vkSj bl mÙkjnk;h inkf/kdkjh ds in lksiku ds vuqlkj oSlh f'kdk;r vkosnu
ij lquokbZ dh vf/kdkfjrk foHkkx ds lsok f'kdk;r fuokj.k inkf/kdkjh dh
gksxhA vc bldks ,d mnkgj.k ds :i esa ns[krs gSaA
9-9 eku fy;k tk; fd dfVgkj ftyk esa vofLFkr iFk fuekZ.k foHkkx ds dk;Zikyd
vfHk;ark ds dk;kZy; ds fdlh fyfid ds mikftZr NqV~Vh dh Lohd`fr ugha gksus
dh f'kdk;r gSA ;fn mDr fyfid ds mikftZr NqV~Vh dh Lohd`fr dk;Zikyd
vfHk;ark] iFk fuekZ.k foHkkx] dfVgkj }kjk nh tkuh gS rks ,sls nk;j f'kdk;r ds
fujkdj.k ds fy, mÙkjnk;h inkf/kdkjh dk;Zikyd vfHk;ark] iFk fuekZ.k foHkkx]
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dfVgkj gksaxs vkSj os pw¡fd ftyk Lrjh; inkf/kdkjh gSa rks muds in lksiku ds
vuqlkj bl f'kdk;r vkosnu dh lquokbZ ftyk ds lsok f'kdk;r fuokj.k
inkf/kdkjh }kjk dh tk,xhA blh izdkj ;fn mudh izksUufr ds fo"k; ls lacaf/kr
f'kdk;r gks vkSj ml ij fujkdj.k foHkkx ds Lrj ls gksuk gS rks oSlh f'kdk;r ds
fujkdj.k ds fy, mÙkjnk;h inkf/kdkjh iFk fuekZ.k foHkkx ¼jkT; eq[;ky;½ ds
fu;r mÙkjnk;h inkf/kdkjh gksaxs vkSj os pw¡fd ftyk Lrj ls Åij ds inkf/kdkjh
gSa rks muds in lksiku ds vuqlkj mDr f'kdk;r vkosnu dh lquokbZ foHkkx ds
lsok f'kdk;r fuokj.k inkf/kdkjh }kjk dh tk,xhA lsok vFkok lsokar ykHk dh
Lohd`fr dk dksbZ ,slk ekeyk ftlesa ftyk vkSj foHkkx nksuksa Lrj ij dkjZokbZ
gksuh gS ijUrq vafre fu.kZ;@fujkdj.k dh dkjZokbZ foHkkx Lrj ij gksuh gS rks bl
fLFkfr esa mPprj in lksiku ds mÙkjnk;h inkf/kdkjh ds lkis{k ,sls f'kdk;r
vkosnu ij lquokbZ vkSj fu.kZ; foHkkx ds lsok f'kdk;r fuokj.k inkf/kdkjh }kjk
dh tkuh pkfg,A
9-10 f'kdk;r vkosnu nk;j djrs le; f'kdk;rdrkZ dks ;g Li"V djuk gS fd
mudh lsok@lsokar ykHk lacaèkh f'kdk;r fdl inkfèkdkjh@dk;kZy; ls lacafèkr
gS] vFkkZr mldk fujkdj.k fdl Lrj ls gksuk visf{kr gSA fujkdj.k okys
inkfèkdkjh ds in lksiku ¼vkSj ml dk;kZy; dh vofLFkfr½ dks gh è;ku esa
j[kdj lsok f'kdk;r fuokj.k inkfèkdkjh dk fu/kkZj.k gksrk gSA vFkkZr] vxj
ekeys ds fujkdj.k ds fy, ftyk Lrj ds dk;kZy; dk p;u dj dfVgkj ftyk
dk p;u fd;k x;k gS vkSj f'kdk;r ds fuokj.k dk;kZy; ds :i esa dk;Zikyd
vfHk;ark] iFk çeaMy] dfVgkj ds dk;kZy; dks vafdr fd;k x;k gS rks og
f'kdk;r vkosnu ftyk lsok f'kdk;r fuokj.k inkfèkdkjh] dfVgkj ds dk;kZy;
esa nk;j gksxhA vxj dksbZ ekeyk çeaMy ¼lkekU; iz’kkldh; vFkZ esa mi;ksx gksus
okyk½ Lrj ds dk;kZy; vFkok jkT; eq[;ky; ds foHkkx Lrj dk gS rks blds fy,
f'kdk;r dk fuokj.k foHkkx Lrj ds mÙkjnk;h inkf/kdkjh ls visf{kr gksxk vkSj
f'kdk;r vkosnu nsrs le; f'kdk;rdÙkkZ }kjk ekeys ds fujkdj.k ds fy, foHkkx
dk p;u djrs gq, iFk fuekZ.k foHkkx dk p;u fd;k tkrk gS rks lacafèkr f'kdk;r
jkT; eq[;ky; ds iFk fuekZ.k foHkkx ds lsok f'kdk;r fuokj.k inkfèkdkjh ds
dk;kZy; esa nk;j gksxhA
9-11 Åij ds mnkgj.k esa crk;s x, ,d ekeys ¼çksUufr½ ds lUnHkZ esa ;fn ns[ksa rks
vkWuykbu i)fr ls f'kdk;r vkosnu nk;j djrs le; ftyk@foHkkx esa foHkkx
dks fDyd dj foHkkx ds :i esa iFk fuekZ.k foHkkx dk p;u djuk pkfg, ftlls
og ekeyk foHkkxh; lsok f'kdk;r fuokj.k inkfèkdkjh] iFk fuekZ.k foHkkx] iVuk
ds dk;kZy; esa nk;j gks tk,xkA blds ckotwn Hkh ;fn f'kdk;rdrkZ }kjk viuh
29
f'kdk;r vkosnu ds fuokj.k dh fLFkfr ugha le> ikus ds dkj.k fdlh xyr Lrj
vFkok ftyk@foHkkx dk p;u dj fy;k x;k gks ftlls og f'kdk;r fdlh ,sls
lsok f'kdk;r fuokj.k inkfèkdkjh ds dk;kZy; esa nk;j gks x;h tgk¡ mldh
lquokbZ visf{kr ugha gS rks og lsok f'kdk;r fuokj.k inkfèkdkjh mä f'kdk;r
dh izkslsflax ds nkSjku leh{kk dj ml f'kdk;r vkosnu dks mfpr vfèkdkfjrk ds
lsok f'kdk;r fuokj.k inkfèkdkjh dks varfjr dj nsxk vkSj bldh lwpuk
f'kdk;rdrkZ dks Hkh nh tk,xhA
9-12 oLrqr% lkW¶Vos;j esa ;g O;oLFkk gS fd dk;Zokgh ds lHkh çdj.kksa dh lwpuk
flLVe tujsVsM email/SMS }kjk f'kdk;rdrkZ dks Lor% pyh tk,xh ijUrq ;g
vko';d gS fd varj.k ,oa lquokbZ dh frfFk esa ifjorZu ds ekeyksa dh tkudkjh
mUgsa lsok f'kdk;r fuokj.k inkfèkdkjh ds bZ&esy ls Hkh vyx ls nh tk, vkSj
visf{kr gks rks nwjHkk"k@eksckby ij Hkh mUgsa lwfpr dj fn;k tk, rkfd
f'kdk;rdrkZ dks vlqfoèkk u gksA
10- izkIr f'kdk;r vkosnuksa ij lsok f'kdk;r fuokj.k inkf/kdkjh ds Lrj
ij izkslsflax
10-1 fu;ekoyh ds fu;e&7 esa izkIr f'kdk;rksa ij vxzsrj dkjZokbZ dk mYys[k fd;k
x;k gSA lsok f'kdk;r fuokj.k inkf/kdkjh ds MS’kcksMZ ij fofo/k izdkj ds esuq gSa
ijUrq muds gkse ist ij f'kdk;r ds izkIr vkosnu i=ksa rFkk mlds yfEcr jgus
dk lkjka'k vkSj mldk Hyper Link fn;k x;k gS vFkkZr mls fDyd dj lacaf/kr
iwjh lwph u, oscist ij miyC/k gks tk,xhA ,d utj esa ekeyksa dh izkfIr ,oa
yfEcr jgus dh fLFkfr dks ljy rjhds ls tkuus ds fy, ;g O;oLFkk dh x;h gSA
fdlh frfFk fo'ks"k dks izkIr lHkh f'kdk;rksa dh izkslsflax mlh fnu vFkok f'kdk;r
vkosnu izkfIr ds Bhd vxys dk;Z fnol dks lsok f'kdk;r fuokj.k inkf/kdkjh
}kjk dj fn;k tkuk pkfg, rkfd lquokbZ dh izFke frfFk dks f'kdk;r vkosnu ds
izkjfEHkd QykQy dh tkudkjh izkIr gks ldsA
10-2 fdlh lsok f'kdk;r fuokj.k inkf/kdkjh dks ,slk u;k izkIr vkosnu i= muds
MS’kcksMZ ds izkslsflax gsrq yfEcr ekeyksa ds esuw esa iznf'kZr gksxkA f'kdk;r
vkosnuksa dks ns[kus ds fy, f'kdk;r esuq esa îzkIr f'kdk;r* ds cVu dks fDyd
dj ,slh lHkh f'kdk;r vkosnuksa dks ns[kk tk ldrk gSA ml f'kdk;r vkosnu
rFkk mlds lkFk lEc) fd;s x;s vU; dkxtkrksa dks 'View' cVu dks fDyd dj
ns[kk ,oa MkmuyksM fd;k tk ldrk gSA fdlh vU; lsok f'kdk;r fuokj.k
inkf/kdkjh ds dk;kZy; ls varfjr gksdj izkIr f'kdk;r vkosnu bl lsok
f'kdk;r fuokj.k inkf/kdkjh ds MS’kcksMZ ij izkIr f'kdk;rksa dh lwph esa vyx jax
30
esa iznf'kZr gksxh] ftlls ;g lgt igpku gks ldsxh fd ;g ekeyk fdlh nwljs
lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; ls varfjr gksdj izkIr gqvk gSA
10-3 vkosnuksa dks ns[kus ds mijkar izkslsl dk cVu fDyd dj ml ij vkxs dh dkjZokbZ
vFkkZr vkosnu dh izkslsflax izfØ;k laikfnr dh tk,xhA
10-4 tSlk fd Åij of.kZr gS izkslsflax ds nkSjku lsok f'kdk;r fuokj.k inkf/kdkjh ds
gkse ist ij f'kdk;r esuq esa izkIr f'kdk;r ds cVu dks fDyd djus ls muds
dk;kZy; esa oSlh izkIr f'kdk;rsa] tks izkslsflax ds fy, yfEcr gSa] dh lwph iznf'kZr
gksxh blesa f'kdk;r dh iath;u la[;k ,oa vU; fooj.kh ns[kh tk ldrh gSA lsok
f'kdk;r fuokj.k inkf/kdkjh dks ,slh izkIr f'kdk;rksa dks 'View' cVu nckdj
f'kdk;r vkosnu dk voyksdu djuk pkfg, rkfd ;g Kkr gks lds fd f'kdk;r
dh iwjh fo"k; oLrq D;k gS\ tks Hkh u, f'kdk;r vkosnu izkIr gq, gSa mudk
Hkyh&Hkkafr voyksdu dj ysus ds i'pkr lsok f'kdk;r fuokj.k inkf/kdkjh dks
izkslsflax dh izfØ;k 'kq: djuh pkfg,A oLrqr% fdlh f’kdk;r vkosnu dh
vxzrj izkslsflax dh izfØ;k djus ds igys gh izR;sd ekeyksa esa ;g eUrO; xfBr
dj ysuk pkfg, fd fdlh [kkl f'kdk;r ij vkxs fdl izdkj dh dkjZokbZ dh
tkuh gSA
10-5 f'kdk;r dh fo"k; oLrq] mlds fopkj.k fd;s tkus dh fLFkfr rFkk mlds fuokj.k
gsrq l{ke mÙkjnk;h inkf/kdkjh ds igywvksa ij Hkyh Hkkafr fopkj djus ds i'pkr
lsok f'kdk;r fuokj.k inkf/kdkjh ds le{k lkekU;r% vxzrj dkjZokbZ
¼Processing½ ds fuEufyf[kr fodYi gks ldrs gSa %&
1- vU; lsok f'kdk;r fuokj.k inkf/kdkjh dks varj.k dk ekeyk
ftu f'kdk;rksa dh lquokbZ ,oa fuokj.k dh dkjZokbZ ml lsok f'kdk;r fuokj.k
inkf/kdkjh dh vf/kdkfjrk ls fHkUu inkf/kdkjh ds Lrj ls gksuh gksxh mls mfpr
lsok f'kdk;r fuokj.k inkf/kdkjh dks bysDVªkWfud fof/k ls varfjr dj nh
tk,xhA
2- fuxsfVo fyLV ls lacaf/kr ekeys
oSls ekeys tks bl fu;ekoyh ds v/khu f'kdk;r dh ifjHkk"kk esa 'kkfey ugha gS
¼vFkkZr fuxsfVo fyLV ds ekeys½ ls lacaf/kr ;fn ,slh dksbZ f'kdk;r vkosnu izkIr
gks tkrk gS rks lsok f'kdk;r fuokj.k inkf/kdkjh mls fuxsfVo fyLV ls lacaf/kr
ekeys ds :Ik esa p;u dj mls fu;r izFke lquokbZ ds fy, izkslsflax djrs gq,
mDr fu;r frfFk dks lquokbZ ds mijkar rn~uq:i fu"ikfnr dj nasxsA ;fn mDr
lquokbZ esa f'kdk;rdÙkkZ }kjk ,sls rF; izLrqr fd;s tkrs gSa ftlds vk/kkj ij og
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ekeyk bl fu;ekoyh ds v/khu f'kdk;r dh Js.kh esa vkrk gks rks mls ldkjkRed
f'kdk;r ds :i esa ifj.kr djrs gq, mÙkjnk;h inkf/kdkjh dks uksfVl fuxZr fd;k
tk,xkA
3- ikWftfVo ,oa fuxsfVo fyLV ls fHkUu ekeys
,slk dksbZ ekeyk tks bl fu;ekoyh ds v/khu f'kdk;r dh ifjHkk"kk esa 'kkfey
ugha gS vkSj og fuxsfVo fyLV esa Hkh 'kkfey ugha gS ls lacaf/kr ;fn ,slh dksbZ
f'kdk;r izkIr gks tkrh gS rks lsok f'kdk;r fuokj.k inkf/kdkjh }kjk mls
^îkWftfVo@fuxsfVo fyLV ls fHkUu ekeyk** ds :i esa p;u dj mls fu;r izFke
lquokbZ ds fy, izkslsflax djrs gq, mDr fu;r frfFk dks rn~uq:i fu"ikfnr dj
fn;k tk,xkA
4- uksfVl fuxZr dj lquokbZ ds ekeys
oSlh f'kdk;rsa] ftudh fo"k; oLrq dk fujkdj.k vFkok dkjZokbZ mDr lsok
f'kdk;r fuokj.k inkf/kdkjh dh vf/kdkfjrk ds v/khu gks] rks oSls ekeys esa lsok
f’kdk;r fuokj.k inkf/kdkjh }kjk mls ^ûksfVl fuxZr djus dk ekeyk** ds :i esa
p;u dj lacaf/kr mÙkjnk;h inkf/kdkjh dks] f'kdk;r dk fuokj.k dj ;k
f'kdk;r esa mfYyf[kr fcUnqvksa ij izfrosnu ds lkFk vxyh fu;r frfFk dks Lo;a
vFkok vius v/khuLFk inkf/kdkjh ds ek/;e ls ¼tks fo"k; oLrq dk tkudkj gks½
i{k j[kus gsrq uksfVl fuxZr fd;k tk,xkA
bu lHkh n'kkvksa ds fy, lkW¶Vos;j esa izko/kku fd, x, gSa ftldh vyx&vyx
foLr`r ppkZ vkxs dh xbZ gSA
11- f'kdk;r vkosnu dk varj.k
11-1 fu;ekoyh ds fu;e&6 ¼p½ esa ;g mica/k gS fd fofgr vf/kdkfjrk ls fHkUu fLFkfr
esa f'kdk;r vkosnu dks lsok f'kdk;r fuokj.k inkf/kdkjh }kjk l{ke vf/kdkfjrk
okys lsok f'kdk;r fuokj.k inkf/kdkjh dks varfjr dj fd;k tk,xkA fu;e&7
¼3½ ¼d½ esa Hkh blh vk'k; dk mYys[k djrs gq, bysDVªkWfud fof/k ls f'kdk;r
vkosnu dks nwljs mfpr lsok f'kdk;r fuokj.k inkf/kdkjh dks varfjr fd, tkus
dk funsZ'k gSA
11-2 pwafd izLrqr iz.kkyh esa ljdkjh lsodksa }kjk f'kdk;r ntZ djk;h tk,xh vkSj vke
rkSj ij ;g vis{kk dh tkrh gS fd mUgsa mudh f'kdk;r dk fujkdj.k fdl
dk;kZy; ls gksuk gS bldh tkudkjh gksrh gS] rks oSlh fLFkfr esa muds }kjk mfpr
lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; esa gh vkWuykbZu vkosnu fn,
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tk,axsA bl n`f"Vxr varj.k dk fopkj dj jgs ekeyksa dk lsok f'kdk;r fuokj.k

inkf/kdkjh xgjkbZ ls leh{kk djsaxsA blds ckotwn f'kdk;r vkosnu ls ;g Kkr
gksrk gS fd blds fuokj.k dk mÙkjnk;h Lrj fHkUu gS vFkok vkosnu fdlh nwljs
lsok f’kdk;r fuokj.k inkf/kdkjh dh HkkSxksfyd vf/kdkfjrk dk gS rks oSlh fLFkfr
esa mDr f'kdk;r vkosnu dk varj.k gh fodYi gSA ,sls ekeyksa dks ^vU; lsok
f'kdk;r fuokj.k inkf/kdkjh dks varj.k dk ekeyk* ds :i esa izkslsflax dj varfjr
fd;k tk,xk ,oa varj.k i= fuxZr fd;k tk,xkA varj.k i= dh izfr bZ&esy ds
ek/;e ls f'kdk;rdÙkkZ dks Hksth tk,xhA
11-3 Li"V fd;k tkrk gS fd f'kdk;r vkosnu ds varj.k dh lwpuk f'kdk;r izkfIr ds
;Fkk'kh?kz ¼vf/kdre lkr fnuksa ds vanj½ f'kdk;rdÙkkZ dks Hkh fuf'pr :i ls nh
tk,xhA f'kdk;r vkosnu dks vU; lsok f'kdk;r fuokj.k inkf/kdkjh dks varfjr
djus gsrq lkW¶Vos;j esa fuEuor ,d vkn'kZ izi= fofgr fd;k x;k gSA blesa
vko';drkuqlkj vyx ls uksV ds :i esa varj.k ls lacaf/kr dksbZ vU; egRoiw.kZ
rF; Hkh vafdr dj lcfeV fd;k tk ldrk gSA
33
11-4 lsok f'kdk;r fuokj.k inkf/kdkjh f'kdk;r dh iwjh xgjkbZ ls foospu djus vkSj
Hkyh Hkkafr larq"V gksdj gh mls fdlh nwljs lsok f'kdk;r fuokj.k inkf/kdkjh dks
varfjr djsaxs vkSj f'kdk;r vkosnu dh lquokbZ muds Lrj ij ugha gks ldus ds
vk/kkj@dkj.kksa dks Li"V :i ls varj.k i= esa uksV ds :i esa vfHkysf[kr djsaxsA
nwljs lsok f'kdk;r fuokj.k inkf/kdkjh dks varj.k ds fy, lkW¶Vos;j esa ml lsok
f'kdk;r fuokj.k inkf/kdkjh dk p;u fd;k tkuk gS ftldh vf/kdkfjrk dk ;g
ekeyk gS vkSj tgka mls varfjr djuk gSA
11-5 lcfeV djus ds iwoZ varfjr djus okys inkf/kdkjh varj.k i= ds izk:i esa vafdr
ckrksa ds vfrfjDr dksbZ vU; ckr mYys[k djuk pkgsa rks mls uksV ds :i esa dj
ldrs gSaA varj.k ds fy, lcfeV fd, tkus ij varj.k i= dk ist Lor% vksisu
gksxk vkSj mls lcfeV fd, tkus ij lacaf/kr lsok f'kdk;r fuokj.k inkf/kdkjh
dks og vkosnu bysDVªkWfud fof/k ls VªkalQj gksxk vkSj ;g ekeyk nwljs lsok
f'kdk;r fuokj.k inkf/kdkjh ds izkIr f'kdk;r dh lwph esa izkslsflax gsrq yfEcr
ekeyksa ds buckWDl esa iznf'kZr gksxkA
11-6 ;g /;ku jgs fd f'kdk;r vkosnu dks varfjr djus dk fu.kZ; ml ij fof/kor
lquokbZ izkjEHk djus ds iwoZ gh r; dj ysuh pkfg,A lquokbZ ds fy, Lohdkj dj
ysus ds i'pkr vkSj vxzsrj lquokbZ ds Øe esa mls fdlh vU; lsok f'kdk;r
fuokj.k inkf/kdkjh dks varfjr djus dh fLFkfr lkekU;r% mRiUu ugha gksuk gh
Js;Ldj gSA
11-7 rkRi;Z ;g fd i;kZIr vk/kkj gksus ij gh bls fdlh vU; lsok f'kdk;r fuokj.k
inkf/kdkjh dks varfjr fd;k tk;sxkA fQj Hkh] fdlh viokfnd ekeys esa tgka
lquokbZ ds nkSjku ;g Kkr gksrk gS fd f'kdk;r dk fuokj.k fdlh nwljs Lrj ds
mÙkjnk;h inkf/kdkjh }kjk fd;k tkuk gS vkSj bl dkj.k lsok f'kdk;r fuokj.k
inkf/kdkjh dh vf/kdkfjrk esa ifjorZu gksrk gS rks oSlh fLFkfr esa lE;d
fopkjksijkar vkns'k ds p;u esa ^varj.k gsrq vkns'k* dk p;u dj ,oa varj.k gsrq
mRiUu gqbZ fLFkfr;ksa dh fo'kn ppkZ ,oa vk/kkj dks of.kZr djrs gq, dj mDr
f'kdk;r vkosnu dks mfpr vf/kdkfjrk okys lsok f'kdk;r fuokj.k inkf/kdkjh
dks varfjr djus dk vkns'k ikfjr fd;k tk ldsxkA ,slh fLFkfr;ka vioknLo:i
gh vk,] bldk iz;kl gksA
11-8 pw¡fd lsok lacafèkr f'kdk;rksa dh izd`fr FkksM+h tfVy gksrh gS vkSj dqN ekeyksa esa
,slk laHko gS fd f'kdk;rdrkZ }kjk f'kdk;r fuokj.k ds dk;kZy; Lrj ds :i esa
xyr Lrj@dk;kZy; dk p;u dj vkosnu nk;j fn;k tk, vkSj og f'kdk;r
vkosnu ftl lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; esa ntZ gks x;h] ml
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lsok f'kdk;r fuokj.k inkfèkdkjh }kjk Hkh viuh vfèkdkfjrk dk ekurs gq, ml
ij lacafèkr mÙkjnk;h inkfèkdkjh dks fujkdj.k@çfrosnu gsrq uksfVl fuxZr dj
fn;k tk, ij ml mÙkjnk;h inkfèkdkjh ds çfrosnu ls ,slk fofuf'pr gks fd
mä f'kdk;r vkosnu ij dkjZokbZ dk mÙkjnkf;Ro fdlh fHkUu in lksiku ds
mÙkjnk;h inkfèkdkjh dk gS rks ,slk çfrosnu çkIr gksus ij foospuksijkar lquokbZ
çkjaHk dj fn, lsok f'kdk;r fuokj.k inkfèkdkjh }kjk varj.k dk vkns'k ikfjr
djrs gq, U;k;fgr esa mls mfpr lsok f'kdk;r fuokj.k inkfèkdkjh dks varfjr
dj fn;k tk;sxk tks l{ke mÙkjnk;h inkfèkdkjh dks uksfVl fuxZr dj ekeys dk
fu;ekuqlkj fujkdj.k djk,¡xsA ijUrq] lquokbZ çkjaHk dj nsus ds i'pkr~ tc ,sls
varj.k dh vko';drk mRiUu gksrh gS rks ml ij f'kdk;rdrkZ dks i{k j[kus dk
leqfpr volj t#j iznku fd;k tk,xk vkSj ,sls fd;s x, varj.k dh lwpuk
f'kdk;rdrkZ dks Hkh vkSipkfjd :i ls nh tk,xhA ,sls varfjr dj fn, x,
ekeys esa ml dk;kZy; ds fy, mijksDr f'kdk;r ij dkjZokbZ@izfØ;k lekIr gks
tkrh gS ijUrq ;g ekeyk mlh lanHkZ la[;k ds lkFk u, lsok f'kdk;r fuokj.k
inkf/kdkjh ds le{k izkIr f'kdk;r dh lwph esa izkslsflax gsrq yafcr fn[ksxk tgk¡
mfpr mÙkjnk;h inkf/kdkjh dks uksfVl fuxZr djus lfgr lquokbZ mijkar
fujkdj.k ds fn'kk esa fu;ekuqdwy dkjZokbZ dh tk ldsxhA
11-9 f'kdk;r vkosnudÙkkZ ls Hkh vis{kk dh tkrh gS fd os vius vkosnu nk;j djrs
le; f'kdk;r dk fuokj.k gksus okys dk;kZy; ds p;u esa lko/kkuh cjrsaxs rkfd
lgh vf/kdkfjrk okys lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; esa lquokbZ
vkSj fujkdj.k dh dkjZokbZ gks ldsA
12- f'kdk;r dh ifjHkk"kk esa 'kkfey ugha jgus okys fo"k;ksa (Negative List)
ij dkjZokbZ
12-1 fcgkj ljdkjh lsod f'kdk;r fuokj.k fu;ekoyh ds fu;e&2 ¼x½ esa mYys[k gS
fd f'kdk;r ds fy, fu/kkZfjr fo"k;ksa esa ls gksus ds ckotwn Hkh mlls lacaf/kr
ekeyk ds fdlh U;k;ky; esas fopkjk/khu jgus ij] mls bl fu;ekoyh ds v/khu
f'kdk;r ds :i esa ugha ekuk tk,xkA vuq'kklfud ,oa foHkkxh; dk;Zokgh rFkk
LFkkukarj.k@ inLFkkiu@izfrfu;qfDr ls lacaf/kr ekeys Hkh blds v/khu
f'kdk;rksa esa lfEefyr ugha gSaA lwpuk dk vf/kdkj vf/kfu;e] 2005 ds v/khu
dksbZ ekeyk Hkh bl fu;ekoyh ds v/khu f'kdk;r ds :i esa ugha ekuk tk,xkA
vFkkZr] lsok f'kdk;r fuokj.k inkf/kdkjh ds le{k ;fn uhps of.kZr f'kdk;rsa
izkIr gksrh gSa %&
35
1- f'kdk;r ds :i esa ekus x, fdlh fo"k; dk gksus ds ckotwn mlls lacaf/kr

ekeyk ds fdlh U;k;ky; esas fopkjk/khu jgus dk ekeyk] ;k
2- vuq'kklfud ,oa foHkkxh; dk;Zokgh ls lacaf/kr ekeyk] ;k
3- LFkkukarj.k@inLFkkiu@izfrfu;qfDr ls lacaf/kr ekeys] ;k
4- lwpuk dk vf/kdkj vf/kfu;e] 2005 ds v/khu dksbZ ekeyk]
rks oSls ekeyksa dks ^fuxsfVo fyLV ls lacaf/kr ekeys* ds :i esa izkslsflax dj
lquokbZ dh izFke frfFk ds fy;s j[krs gq;s mDr frfFk dks lquokbZ dj fu"ikfnr
dj fn;k tk,xkA
12-2 ;|fi vkWuykbu f'kdk;r vkosnu nk;j djrs le; f'kdk;r ds izdkj ds p;u
esa dsoy oSlh f'kdk;rksa ds p;u dk fodYi fn;k x;k gS tks f'kdk;r dh
ifjHkk"kk esa 'kkfey gSa] ijUrq ,slk laHko gS fd vkosnu Hkjrs le;] =qfViw.kZ :i esa]
fn, x, fodYiksa esa ls fdlh Hkh f'kdk;r dk p;u dj mlls fHkUu ,slh f'kdk;r
dk fyf[kr vkosnu vVspesaV ds :i esa lEc) dj nh tk; vFkok f'kdk;r dh
laf{kIr fo"k;oLrq ds :i esa mfYyf[kr dj nh tk, ftl ij lquokbZ bl
fu;ekoyh ds v/khu ugha dh tkuh gS] rks ,sls izkIr f'kdk;r vkosnu dks izFke
n`"V;k negative list dk vkosnu ekuk tk;sxkA ,sls ekeyksa dks lquokbZ dh izFke
frfFk ds fy;s j[krs gq;s mDr frfFk dks lquokbZ dh tk,xhA ,sls ekeys esa fdlh
mÙkjnk;h inkf/kdkjh ls izfrosnu izkIr djus dh vko';drk ugha gksxh vkSj bl
ifjizs{; esa fdlh mÙkjnk;h inkf/kdkjh dks uksfVl ugha fd;k tk,xkA
12-3 mYys[kuh; gS fd f'kdk;rdÙkkZ dks lquokbZ dh izFke frfFk dh lwpuk f'kdk;r
vkosnu dh izkfIr jlhn esa igys gh nh tk pqdh gksrh gSA lquokbZ dh frfFk dks
f'kdk;rdÙkkZ dks lqudj mUgsa fu;ekoyh ds izko/kkuksa ls voxr djkrs gq, vkSj
mlh vuq:i fuLrkj Hkh fd;k tk;sxkA
12-4 ,sls vkosnu dks lkekU;r% varfjr Hkh ugha fd;k tkuk pkfg, D;ksafd varj.k ds
izko/kku mÙkjnk;h inkf/kdkjh ds in lksiku] rn~uq:i lsok f'kdk;r fuokj.k
inkf/kdkjh dh vf/kdkfjrk ls laca/k j[krs gSa] vkSj tc ekeyk negative list dk gS
rc mlds fujkdj.k ds fy, fdlh mÙkjnk;h inkf/kdkjh ds fu/kkZj.k dk dksbZ
iz'u ugha mBrkA
12-5 mnkgj.k ds fy, eku yas fd fdlh ljdkjh dehZ }kjk muds fo:) lafLFkr
foHkkxh; dk;Zokgh ds laca/k esa dksbZ f'kdk;r nk;j dj nh x;h] tks bl
fu;ekoyh esa f'kdk;r dh Js.kh esa ugha vkrh rks ,slh fLFkfr esa lsok f'kdk;r
36
fuokj.k inkf/kdkjh }kjk ;FkklaHko izFke lquokbZ esa f'kdk;rdÙkkZ dks l{ke
izkf/kdkj ds le{k vuqrks"k gsrq vkosnu nsus dk lq>ko nsrs gq, fu.kZ; ikfjr djsxk
vkSj bldh ,d izfr f'kdk;rdÙkkZ dks Hkh nsxkA bl mnkgj.k ds fy, ikfjr
fu.kZ; dk uewuk dqN bl izdkj ls gks ldrk gSA
dk;kZy;] lsok f'kdk;r fuokj.k inkf/dkjh] ftyk% dfVgkj

(fcgkj ljdkjh lsod f'kdk;r fuokj.k fu;ekoyh ds rgr)
f'kdk;r dh iath;u la[;k 7090110121800016

f'kdk;r çkfIr dh frfFk 10 fnlacj] 2018
f'kdk;rdrkZ dk uke& abcd
f'kdk;rdrkZ dk irk& abcd & abcd] iksLV &abcd ftyk&dfVgkj
frfFk
vafre vkns'k
27@05@19
Jh@Jherh@lqJh -----------------------------------------------------------------------------------------------------
irk --------------------------------------------------------------------------- }kjk bl dk;kZy; esa vuU; la[;k
----------------------------------dk f'kdk;r vkosnu fnukad ------------------------------dks nk;j fd;k gSA
vkosnu esa bUgksaus vius fo:¼ lafLFkr foHkkxh; dk;Zokgh dks lekIr djus dk vuqjks/
fd;k gSA mYys[kuh; gS fd fcgkj ljdkjh lsod f'kdk;r fuokj.k fu;ekoyh] 2019 ds
fu;e 2 (x) ds vkyksd esa ;g fo"k; bl fu;ekoyh ds v/hu f'kdk;r dh Js.kh esa ugha
vkrk gS A f'kdk;r esa of.kZr fo"k; oLrq ds fuokj.k gsrq mfpr iQksje miyC/ gSA
vr% mij of.kZr izko/kuksa ds vkyksd esa f'kdk;rdÙkkZ dks ;g lq>ko fn;k tkrk gS fd os
l{ke izkf/dkj ds dk;kZy; esa blds fy, vkosnu nsdj fu;ekuqlkj vuqrks"k izkIr dj ldrs
gSa A rnuq:i bl dk;Zokgh dks lekIr fd;k tkrk gSA
lsok f'kdk;r fuokj.k inkf/dkjh]

ftyk% --------------------------------------------
Kkikad& 709&00018] fnukad 27@05@2019

çfrfyfi% f'kdk;rdrkZ ,oa lHkh lacaf/r dks lwpukFkZ çsf"krA
12-6 lquokbZ dh fu;r frfFk dks lkW¶Vos;j esa lquokbZ gsrq yfEcr f'kdk;r ds esuq esa
tkdj lacafèkr f'kdk;r vkosnu ds vkMZj cVu dks fDyd dj vkSj vafre vkns'k
ds fodYi ds p;u mijkar VsDLV ckDl esa vafdr dj ,slk vkns'k ikfjr fd;k
tk;sxkA vkns'k dks vyx ls fy[kdj ikfjr djus vFkok ,sls fdlh ikfjr vkns'k
dks vVSp djus dh dkjZokbZ loZFkk vekU; gksxhA pwafd iwjh i)fr osc vkèkkfjr
vkSj vkWuykbu j[kh x;h gS] vr,o lHkh dk;Zokfg;k¡ osc ,Iyhds'ku esa gh
lEikfnr dh tkuh gSA
37
12-7 Negative List ds ekeys esa ;FkklaHko lquokbZ dh izFke frfFk dks fu.kZ; ikfjr dj
nsuk pkfg, ijUrq ,slh lquokbZ esa ;fn ;g Kkr gksrk gS fd f'kdk;r dh fo"k;oLrq
fu;ekoyh esa f'kdk;r ds :i esa ifjHkkf"kr fo"k; esa ls fdlh dh gS rks negative
list dh f'kdk;r ds :i esa p;u dj dkjZokbZ izkjaHk dj fn, x, mDr
ekeys@f'kdk;r dks fjiksVZ esuw esa fn, x, fyad “negative list ls ikWftfVo fyLV
esa cnysa** dks fDyd djds ikWftfVo fyLV esa :ikarfjr (Convert) djuk pkfg,
vkSj rc mfpr mÙkjnk;h inkf/kdkjh dk p;u dj uksfVl fuxZr djus dh
dkjZokbZ dh tkuh pkfg,A izR;sd nk;j f'kdk;r vkosnu ij fu.kZ; ls
f'kdk;rdÙkkZ dks voxr djk;k tk;sxkA
13- 'Positive/Negative ls fHkUu ekeys* ij dkjZokbZ

13-1 oSls ekeys tks u rks f’kdk;rksa dh Js.kh ¼ikWftfVo fyLV½ esa gSa vkSj u gh fu/kkZfjr
fd, x, fuxsfVo fyLV esa gSa&bUgsa ^îkWftfVo@fuxsfVo ls fHkUu ekeys** ekuk
tk,xkA ;g Hkh fd] ;fn f’kdk;r nk;j djus gsrq vfHkfu/kkZfjr dfeZ;ksa ¼vFkok
muds vfJrksa½ ls fHkUu Js.kh ds fdlh dehZ@O;fDr }kjk f’kdk;r ntZ dh tkrh
gS vkSj izFke n`"V;k ,slk Kkr gks tkrk gks] rks oSls nk;j ekeyksa dks Hkh
ikWftfVo@fuxsfVo ls fHkUu Js.kh dk ekeyk ekuk tk,xkA ,sls ekeyksa dks
ikWftfVo@fuxsfVo ls fHkUu ekeyksa ds :i esa p;u dj izkslsflax dh tk,xh rFkk
lquokbZ dh izFke frfFk dks dkj.kksa dks of.kZr djrs gq, fu"ikfnr dj fn;k
tk,xkA
13-2 ikWftfVo@fuxsfVo ls fHkUu ekeyksa esa dkjZokbZ Hkh fuxsfVo fyLV ds ekeyksa dh
rjg dh tk,xhA
38
13-3 fdlh vkosnu dks ikWftfVo@fuxsfVo ls fHkUu ekus tkus dk dkj.k Selection ds
le; [kqys Text box esa vafdr djuk gksxk rkfd ;g leh{kk dh tk lds fd fdl
izdkj ds vU; ekeys bl iz.kkyh nk;j fd, tk jgs gSaA
14- oSls ekeys tks lsok f'kdk;r fuokj.k inkf/kdkjh ds lquokbZ ;ksX; gS]
ij dkjZokbZ
uksfVl fuxZr fd, tkus ls lacaf/kr ekeyk
14-1 tgka lsok f'kdk;r fuokj.k inkf/kdkjh dks ;g Kkr gksrk gS fd izkIr f'kdk;r
mudh lquokbZ dh vf/kdkfjrk dk gS ml ekeys esa lsok f'kdk;r fuokj.k
inkf/kdkjh }kjk izkslsflax ds nkSjku lkW¶Vos;j esa miyC/k pkj fodYiksa esa ls
ûksfVl fuxZr fd;s tkus okys ekeyk* ds fodYi dk p;u fd;k tk,xkA bls
fDyd djus ij fdl foHkkx ds fdl dk;kZy; ds inkf/kdkjh dks uksfVl fuxZr
fd;k tkuk gS ;g muds Drop Down Menu esa ls p;fur fd;k tk ldrk gSA
14-2 lkW¶Vos;j esa iwoZ ls foHkkxksa }kjk ukfer fd, x, foHkkx Lrj ds ,oa ftyk Lrj ds
mÙkjnk;h inkf/kdkjh dk fooj.k Drop Down Menu esa miyC/k gSA ;g foHkkx]
ftyk ,oa dk;kZy; ds p;u djus ij iznf'kZr gksxk vkSj mudk p;u fd;k tk
ldrk gSA ;fn fdlh ekeys esa ftl inkf/kdkjh dks uksfVl fuxZr fd;k tkuk gS
mldh fooj.kh Drop Down Menu esa ugha ik;h tk jgh gkss rks lsok f'kdk;r
fuokj.k inkf/kdkjh }kjk rqjUr gkse ist esa vf/kdkjh jftLVj ds esuq esa ml
inkf/kdkjh ds fooj.kh dh izfof"V dj lcfeV fd;k tk,xk ftls rRdky Admin
Level ij tksM+ fn;k tk,xkA blds i'pkr Drop Down Menu esa ml mÙkjnk;h
inkf/kdkjh dh fooj.kh Hkh iznf'kZr gksus yxsxh vkSj uksfVl fuxZr djus gsrq mudk
p;u fd;k tk ldrk gSA
39
14-3 lsok f'kdk;r fuokj.k inkf/kdkjh dks mlh inkf/kdkjh dks uksfVl djuk pkfg,
tks ml f'kdk;r ds fuokj.k ds fy, mÙkjnk;h gaSA vke rkSj ij f'kdk;rdÙkkZ
}kjk muds f'kdk;r vkosnu esa vafdr fd;s fd, x, mÙkjnk;h inkf/kdkjh lgh
gks ldrs gSa] ijUrq uksfVl fuxZr djrs le; lsok f'kdk;r fuokj.k inkf/kdkjh
dks ;fn ,slk izrhr gksrk gS fd muls fHkUu inkf/kdkjh mDr f'kdk;r ds fuokj.k
gsrq mÙkjnk;h gkasxs rks os vius foosd ds vuqlkj mldk p;u dj ldrs gSa]
rn~uqlkj mUgsa uksfVl fuxZr fd;k tk ldrk gSA ,d ls vf/kd inkf/kdkfj;ksa dks
Hkh ,d gh lkFk fdlh ,d ekeys esa vko’;drkuqlkj uksfVl fuxZr fd;k tk
ldrk gSA
14-4 ftyk ds lsok f'kdk;r fuokj.k inkf/kdkjh ds Lrj ij mÙkjnk;h inkf/kdkfj;ksa
ds Selection List esa dsoy muds ftykUrxZr ds lHkh foHkkxksa ds mÙkjnk;h
inkf/kdkfj;ksa dk fyLV iznf'kZr gksxk ijUrq jkT; eq[;ky; ds foHkkxksa ds lsok
f'kdk;r fuokj.k inkf/kdkfj;ksa ds Lrj ij muds foHkkx ds jkT; eq[;ky; ds
mÙkjnk;h inkf/kdkjh;ksa ds lfgr ftyksa esa mDr foHkkx ds mÙkjnk;h
inkf/kdkfj;ksa dh lwph Hkh miyC/k gksxh] ftudk os p;u dj ldrs gSaA
14-5 mfpr mÙkjnk;h inkf/kdkjh dk p;u dj ysus ds ckn uksfVl fuxZr djus dh
dkjZokbZ dh tk,xhA
DEO
Ka har
40
14-6 uksfVl fuxZr djrs le; ;fn lsok f'kdk;r fuokj.k inkf/kdkjh dks ,slk izrhr
gksrk gS fd lquokbZ dh iwoZ ls fu;r frfFk esa dkQh de le; 'ks"k gS ftlls fd
uksfVl rkfeyk ds i'pkr mÙkjnk;h inkf/kdkjh ls fuokj.k dh fn'kk esa izfrosnu
izkIr gksus esa dfBukbZ gks ldrh gS ;k lsok f'kdk;r fuokj.k inkf/kdkjh fdlh
vU; vifjgk;Z dkj.k ls lquokbZ dh iwoZ ls fu/kkZfjr frfFk dks ml f'kdk;r
vkosnu dh lquokbZ dj ikus esa vleFkZ gks rks os uksfVl cukrs le; ubZ frfFk dk
p;u dj ldrs gaSA ,slh ubZ frfFk ds p;u dh lwpuk Lor% f'kdk;rdÙkkZ dks
flLVe ds ek/;e ls pyh tk,xh] ijUrq tSlk fd iwoZ esa of.kZr gS] fdlh Hkh iwoZ
fu/kkZfjr lquokbZ esa ifjorZu dh lwpuk f'kdk;rdÙkkZ dks vyx ls bZ&esy bR;kfn
ds ek/;e ls nh tk,xhA
14-7 fu;ekoyh ds fu;e&7¼3½¼x½ esa ;g mYysf[kr gS fd lHkh lsok f'kdk;r fuokj.k
inkf/kdkjh vius dk;Z {ks= ds mÙkjnk;h dk;kZy;ksa ds dk;kZy; iz/kku@mÙkjnk;h
inkf/kdkjh dk eksckbZy uEcj ,oa oS/k bZ&esy ,dkmaV izkIr dj bldh izfof"V
lkW¶Vos;j ds leqfpr [k.M esa djuk ,oa le;≤ ij mls v|ru djuk
lqfuf'pr djasxs rkfd f'kdk;r i= bysDVªkWfud fof/k ls lacaf/kr mÙkjnk;h
dk;kZy; dks 'kh?kzrk ls iszf"kr dh tk ldsA tc rd mÙkjnk;h dk;kZy; ds
dk;kZy; iz/kku@mÙkjnk;h inkf/kdkjh dk bZ&esy ,dkmaV izkIr ugha gksrk gS rc
rd f'kdk;r i= ,oa vU; layXu dkxtkrksa dks mDr dk;kZy; dks
lekgj.kky;@foHkkx ds isz"k.k 'kk[kk ds ek/;e ls Hksts tkus dh dkjZokbZ dh
tk,xhA bl izdkj fd, x, uksfVl dk rkfeyk lqfuf'pr djk;k tk,xkA
14-8 lsok f'kdk;r fuokj.k inkf/kdkjh muds dk;kZy; ds bZ&esy ds }kjk ,slh izkIr
f'kdk;r ,oa mlds lkFk lEc) dkxtkrksa dks vyx ls Hkh lacaf/kr mÙkjnk;h
inkf/kdkj ds bZ&esy ij Hkstsaxs rkfd mldh VªSfdax vklkuh ls dh tk ldsA nwj
lapkj ds vU; ek/;e ;Fkk] eksckbZy Qksu] mÙkjnk;h inkf/kdkfj;ksa dk WhatsApp
Group cukdj Hkh ,slh lwpukvksa dk vklkuh ls vknku iznku fd;k tk ldrk gSA
14-9 izkslsflax dj fy, x, lHkh ekeys ¼varj.k ds ekeys dks NksM+dj½ tks fdlh [kkl
lquokbZ ds fnu ds fy, j[ks x, gSa mudh lwph Cause List ds :i esa fizaV vkmV
ysdj lsok f'kdk;r fuokj.k inkf/kdkjh }kjk vius dk;kZy; ds le{k iznf'kZr
fd;k tk,xkA
14-10 fdlh f'kdk;r ds ekeys esa lsok f'kdk;r fuokj.k inkf/kdkjh }kjk f'kdk;rdÙkkZ
,oa mÙkjnk;h inkf/kdkjh ¼vFkok muds vf/kd`r izfrfuf/k½ dh mifLFkfr esa
lquokbZ dh tk,xhA lquokbZ esa mÙkjnk;h inkf/kdkjh Lo;a ;k mudh vksj ls
vf/kd`r inkf/kdkjh Hkkx ysaxs tks ml ekeys ds tkudkj gksa budh mifLFkfr
41
lkW¶Vos;j esa ntZ dh tk,xhA mYys[kuh; gS fd izR;sd lquokbZ esa f'kdk;rdÙkkZ

dks mifLFkr jguk vko';d ugha gS] ijUrq f’kdk;r ds fujkdj.k ds fy, ;g
visf{kr vkSj Js;Ldj gksxk fd f’kdk;rdrkZ fu/kkZfjr dh xbZ lquokbZ;ksa esa Lo;a
mifLFkr gksaA ;fn f’kdk;drkZ dh mez dkQh vf/kd gks vFkok fdlh fu%’kDrrk
;k chekjh ds dkj.k lquokbZ esa Lo;a mifLFkr ugha gks ldrs gksa rks ,slh vleFkZrk
dh fLFkfr esa os vius vkfJr@ifjokj ds fdlh vU; o;Ld O;fDr ds ek/;e ls
viuk i{k j[k ldrs gSaA ;fn f'kdk;rdrkZ }kjk viuh vksj ls fdlh izfrfuf/k
¼vkfJr ;k ifjokj dk o;Ld O;fDr½ dks lquokbZ esa Hkkx ysus gsrq Hkstk tk jgk gks
rks oSlh fLFkfr esa mUgsa mDr O;fDr dks dk;Zokgh esa Hkkx ysus gsrq vf/kÑr djuk
pkfg,A
14-11 f'kdk;r ij mÙkjnk;h inkf/kdkjh viuk izfrosnu nsaxsA fu;e] uhfr] fof/k ds
vuqlkj ijh{k.k dj ml f'kdk;r vkosnu ds fujkdj.k dh dkjZokbZ djsaxs vkSj
;fn ,slk dj ikuk laHko ugha gS rks mlds ckjs esa izfrosfnr Hkh djsaxsA
f'kdk;rdÙkkZ dks bl ij mudk i{k j[kus dk volj fn;k tk,xkA lsok
f'kdk;r fuokj.k inkf/kdkjh ds }kjk laxr fu;eksa dh tkudkjh ekaxh tk ldrh
gS vkSj fdlh vf/kdkjh ls ,slh lgk;rk izkIr dh tk ldrh gS tks f'kdk;r ds
fuokj.k ds fy, vfHk"V gksA
14-12 iqu% ;g /;ku fnyk;k tkrk gS fd ;fn lquokbZ ds nkSjku ,slk Kkr gksrk gS fd
nk;j dh x;h f'kdk;r dk okLrfod rkSj ij fuokj.k dh vf/kdkfjrk fdlh fHkUu
lsok f'kdk;r fuokj.k inkf/kdkjh dh gS rks mls mDr lsok f'kdk;r fuokj.k
inkf/kdkjh dks varfjr fd;k tk ldrk gSA ijUrq] ,sls ekeyksa esa fo’ks"k /;ku nsus
dh vko';drk gS D;ksafd dqN lquokbZ;ksa ds i'pkr mls fdlh nwljs lsok
f'kdk;r fuokj.k inkf/kdkjh dks varfjr fd, tkus ij fu;r le;&lhek ds
Hkhrj fuokj.k djk, tkus esa dfBukbZ mRiUu gks ldrh gSA blfy, ;g lq>ko gS
fd izkjafHkd izkslsflax dh fØ;k esa lsok f'kdk;r fuokj.k inkf/kdkjh f'kdk;r
vkosnu ,oa mlds lkFk layXu dkxtkrksa dh Hkyh&Hkkafr ijh{k.k] leh{kk ,oa
fo'ys"k.k ds mijkar gh uksfVl fuxZr djus laca/kh vxzrj dkjZokbZ djsaxsA ;fn ;g
Kkr gksrk gS fd f'kdk;r dh fo"k; oLrq fdlh nwljs lsok f'kdk;r fuokj.k
inkf/kdkjh dh vf/kdkfjrk dh gS rks mls izkjEHk esa gh ¼'kq:vkrh izkslsflax ds
nkSjku½ varfjr dj fn;k tkuk Js;Ldj gksxkA
14-13 lquokbZ ds nkSjku f'kdk;rdrkZ }kjk izLrqr fd;s x, lk{;ksa ¼;fn dksbZ gks½ ij
fopkj fd;k tk,xkA blh izdkj mrjnk;h inkf/kdkjh] ftuds }kjk ml f'kdk;r
dk fuokj.k fd;k tkuk visf{kr gks] ls izkIr izfrosnu ,oa izLrqr fd;s x, lk{;ksa
ij Hkh lE;d :i ls fopkj fd;k tk,xkA
42
14-14 ;fn fdlh ekeys esa vkxs Hkh lquokbZ tkjh j[kuk vko';d gS rks oSls ekeys esa
vkns'k vafdr djrs le; varfje@vafre vkns'k esa ls varfje vkns'k dk p;u
fd;k tk,xk vkSj Text Box esa vkns'k vfHkysf[kr djrs gq, mls viyksM fd;k
tk,xkA ;fn lsok f'kdk;r fuokj.k inkf/kdkjh dks ;g izrhr gksrk gS fd vkns'k
ikfjr djus ds lkFk gh iqu% mÙkjnk;h inkf/kdkjh ;k fdlh vU; O;fDr dks
uksfVl djuk t:jh gS rks ogka miyC/k ^ûksfVl cuk,** ds fyad dk mi;ksx dj
uksfVl cuk;k ,oa lcfeV fd;k tk ldrk gSA ;g /;ku jgs fd uksfVl cukus dh
dkjZokbZ varfje vkns'k dks QkbZuy lcfeV ds iwoZ dj ysuh pkfg,A vkns'k
Submit dj nsus ds ckn ds ml frfFk dks dksbZ vU; dkjZokbZ ugha dh tk ldrh gSA
varfje vkns'k dks ikfjr djrs le; gh vxyh lquokbZ dh frfFk dk p;u djuk
gksrk gSA blls og ekeyk Lor% ml frfFk dh lquokbZ ds ekeyksa dh lwph (cause
list) esa fn[ksxkA lquokbZ dh vxyh frfFk dks lkW¶Vos;j esa iqu% mlh izfØ;k dks
viukrs gq, lquokbZ dj varfje@vafre vkns'k ikfjr djus dh dkjZokbZ dh tk
ldrh gSA
14-15 lsok f'kdk;r fuokj.k inkf/kdkjh }kjk f'kdk;rdÙkkZ dks lqudj rFkk mÙkjnk;h
inkf/kdkjh }kjk izLrqr fd, x, rF;ksa ds leh{kksijkar fu;r le;&lhek ¼60
dk;Z fnol½ ds Hkhrj fu.kZ; ikfjr fd;k tk,xkA ;fn fdlh ekeys esa f'kdk;r
vkosnu esa ekaxs tk jgs vuqrks"k dks jkT; ljdkj ds fu;e&uhfr vFkok fdlh vU;
fof/k ds dkj.k iwjk dj ikuk@fujkdj.k gks ikuk laHko ugha gks rks oSls ekeys esa
mÙkjnk;h inkf/kdkjh dks Li"V izfrosnu nsuk gksxk rkfd f'kdk;rdÙkkZ ;g tku
lds fd fdu dkj.kksa ls muds ekaxs tk jgs vuqrks"k dks iwjk ugha fd;k tk ldk gSA
ftu ekeyksa esa f'kdk;rdÙkkZ }kjk ekaxs tk jgs vuqrks"k dks iwjk ugha fd;k tk ik
jgk gks ¼,slh lsok f'kdk;r fuokj.k inkf/kdkjh dh Finding gks½ vFkok bls
f'kdk;rdÙkkZ ds vuq:i fujkd`r ugha fd;k tk ldrk rks] oSls ekeyksa esa
mÙkjnk;h inkf/kdkjh ds izkIr izfrosnu ij f'kdk;rdÙkkZ dk Hkh i{k izkIr dj
ysuk U;k; fgr esa gksxkA lHkh fcUnqvksa ij fopkjksijkar lsok f'kdk;r fuokj.k
inkf/kdkjh }kjk mfpr fu.kZ; ikfjr fd;k tk,xkA
14-16 lquokbZ ds nkSjku mÙkjnk;h inkf/kdkjh ls izkIr izfrosnuksa rFkk f'kdk;rdrkZ }kjk
nk;j fd, x, nLrkostksa@dkxtkrh lk{;ksa ¼;fn dksbZ gks½ dks vkns'k ds Text
Box ds uhps fn, x, Attachment link ds ek/;e ls viyksM djuk gS rkfd fdlh
ekeys ds lHkh laxr nLrkost osc ij miyC/k jgsa vkSj vko';drkuq:i lgtrk
ls ns[ks tk ldsaA ;g /;ku fnykuk gS fd lsok f'kdk;r inkf/kdkjh }kjk viuk
vkns'k Text Box esa gh vafdr dj ikfjr fd;k tk,xk] bls vyx ls ikfjr dj
vVSp ugha djuk gSA
43
14-17 fdlh fo'ks"k ifjfLFkfro'k lquokbZ dh fu;r frfFk dks lquokbZ ugha gks ikrh vFkok
fu.kZ; vfHkysf[kr dj viyksM fd;k tkuk laHko ugha gks ik jgk gks rks ml
lquokbZ dks vxyh fudVre frfFk ds fy, adjourn dj fn;k tk ldrk gS vkSj
ml ubZ fuèkkZfjr frfFk dks varfje@vafre vkns'k ikfjr fd;k tk ldsxkA
14-18 ftu ekeyksa esa lquokbZ ds i'pkr vafre vkns'k ikfjr fd;k tkuk gS ogka vafre
vkns'k dk p;u fd;k tk,xk vkSj vafre vkns'k dks Text Box esa vfHkysf[kr dj
mls lcfeV fd;k tk,xkA izLrqr iz.kkyh esa vafre vkns'k dks lcfeV djrs le;
vk¡dM+ksa ds fo'ys"k.k ds fy, ;g tkudkjh izkIr dh tkrh gS fd vkyksP; ekeys
dk fu"iknu&¼1½ fuokfjr] ¼2½ vkaf'kd :i esa fuokfjr] ¼3½ vfuokfjr vFkok ¼4½
fuokj.k ;ksX; ugha esa ls fdl :i esa gks jgk gSA
14-19 fdlh [kkl ekeys ij vafre vkns'k ikfjr gks tkus ds i'pkr og ekeyk
fu"ikfnr ifjoknksa dh lwph esa iznf'kZr gksxkA vafre vkns'k ikfjr dj fn, tkus ds
ckn lsok f'kdk;r fuokj.k inkf/kdkjh }kjk dksbZ dkjZokbZ ugha dh tk ldrh gSA
14-20 lsok f'kdk;r fuokj.k inkf/kdkjh dks lg;ksx ds fy, vkbZ-Vh- tkudkj dfeZ;ksa
dh izfrfu;qfDr jgsxhA ftyk ,oa foHkkxksa esa dk;Zjr vkbZ-Vh- izca/kd ¼fc-iz-lq-fe-
lks- }kjk fu;ksftr½ Hkh bl iz.kkyh ds lapkyu esa vko’;d lg;ksx nsaxsA
15- vihy dh lquokbZ ,oa fu.kZ;
15-1 fu;e&8 ds vkyksd esa lsok f'kdk;r fuokj.k inkf/kdkjh ds fu.kZ; ls O;fFkr
O;fDr fu;r le;&lhek dh lekfIr ls ;k lsok f'kdk;r fuokj.k inkf/kdkjh ds
fu.kZ; dh rkjh[k ls rhl fnol ds Hkhrj vihyh; izkf/kdkj ds le{k vihy nk;j
dj ldsxkA blesa vihy nk;j djus dk vk/kkj nsuk gksxkA
15-2 ftyk Lrj ds lsok f'kdk;r fuokj.k inkf/kdkjh ds fu.kZ; ds fo:) lacaf/kr
ftyk ds ftyk inkf/kdkjh ds le{k rFkk foHkkx Lrj ds lsok f'kdk;r fuokj.k
inkf/kdkjh ds fu.kZ; ds fo:) lacaf/kr foHkkx ds vij eq[; lfpo@iz/kku
lfpo@lfpo ds le{k vihy nk;j dh tk ldsxhA
15-3 vihyh; izkf/kdkj }kjk vihy esa of.kZr dkj.kksa@vk/kkj ij lquokbZ dh tk,xh
vkSj fu.kZ; ikfjr fd;k tk,xkA
15-4 vihy vkosnu dh izkfIr ls ysdj fu.kZ; rd dh izfØ;k] f'kdk;r vkosnu ds
le:i gksxhA
15-5 vihy ij lquokbZ ,oa fuLrkj dh vf/kdre le;&lhek Hkh ogha fu;r gksxh tks
f'kdk;r dh lquokbZ ,oa fuokj.k ds fy, gSA
44
15-6 vihyh; izkf/kdkj ds le{k nk;j fd;s x;s vihy dh izkfIr ij ;FkkfLFkfr
ftyk@foHkkxh; lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; esa dk;Zjr
dk;Zikyd lgk;d }kjk vihyh; izkf/kdkj dks vko’;d lg;ksx iznku fd;k
tk;sxkA
16- Qhl
16-1 f'kdk;r ;k vihy nk;j djus ds fy, dksbZ Qhl Hkqxrs; ugha gksxhA
17- jkT; ljdkj dk funs'k
17-1 jkT; ljdkj dks blds iz;kstu ,oa dk;kZUo;u ds fy, fu;e cukus ,oa funsZ'k
tkjh djus dh 'kfDr gksxhA bl fu;ekoyh ds mica/kksa dks izHkkoh cukus esa dksbZ
dfBukbZ mRiUu gksus ij jkT; ljdkj dksbZ Hkh ,slh dkjZokbZ fof/k foHkkx ds
ijke'kZ ds i'pkr dj ldsxh tks ml dfBukbZ ds fujkdj.k ds fy, mls
vko';d ;k lehphu izrhr gks vkSj bl fu;ekoyh ds izko/kkuksa ls vlaxr u gksA
45
46
fcgkj ljdkjh lsod f'kdk;r
fuokj.k iz.kkyh
ds osclkbZV ,sDlsl ,oa
mlij dk;Z djus dh i½fr
f'kdk;rdrkZ ds fy, miyC/k izfØ;k

1- gkse ist
Website access djus ds fy,

www.sevasamadhan.bihar.gov.in
ij tk,¡
gkse ist ij esuw ds tfj;s %

1- ladYi ,oa vf/klwpuk,a
2- QhMcSd
3- QksVks xSyjh
4- fofM;ks xSyjh
5- laidZ djsa
bR;kfn ist dks access fd;k tk ldrk gSA
2- ladYi ,oa vf/klwpuk,sa
ladYi ,oa vf/klwpuk,a ist ij

lHkh lacaf/kr vf/klwpuk,¡ ekStwn gSaA
;gk¡ bls ns[kk ,oa MkmuyksM
Hkh fd;k tk ldrk gSA
48
3- QhMcSd
;gk¡ user ds }kjk fQMcSd fn;k tk

ldsxkA QhMcSd nsrs le; eksckby
ua- nsuk vko';d gS ijUrq f'kdk;r
dh vuU; la[;k nsuk t#jh ugha gSA
4- QksVks xSyjh

fuokj.k ç.kkyh ds varxZr
gksus okys dk;ZØeksa ls lacaf/kr
QksVks ;gk¡ ns[kh tk ldrh gSA
49
5- fofM;ks xSyjh

fuokj.k ç.kkyh ls lacaf/kr
fofM;ks ;gk¡ ns[kh tk ldrh gSA
6- laidZ djsa

fuokj.k ç.kkyh ls lacaf/kr tkudkjh]
ftKklk gsYiykbu 14403
ij miyC/k gSA
50
7- f'kdk;r ntZ djus dh izfØ;k
fcgkj ljdkjh lsod f'kdk;r fuokj.k

ç.kkyh esa f'kdk;r ntZ djus fy, loZçFke
website www.sevasamadhan.bihar.gov.in
ij tk,¡A ;gk¡ u;k f'kdk;r ntZ djsa
ckWDl esa f'kdk;rdrkZ viuk eksckby uacj
Mkydj OTP çkIr djsaxsA
çR;sd f'kdk;r ds fy, eksckby uacj
nsuk t#jh gS ysfdu ,d eksckby uacj ls dbZ
f'kdk;r ntZ fd;s tk ldrs gSaA
8- u;k f'kdk;r ntZ djsa
eksckby ij çkIr gq, OTP dks ;gk¡

çfo"V dj dUQeZ djsaA ;fn OTP çkIr
ugha gqvk gks rks resend dk ç;ksx dj
bls nqckjk Hkh çkIr fd;k tk ldrk gSA
51

OTP osfjfQds'ku ds ckn f'kdk;r dk
QkWeZ [kqyrk gS tgk¡ f'kdk;r
ls lacaf/kr tkudkjh çfo"V dh tkrh gSA
GPF No., PRAN No., PPO No.,

PRAN REF No.
dk Hkh use fd;k tk ldrk gSA
lsokjr] lsokfuo`r ,oa vkfJr Hkh

f'kdk;r ntZ dj ldrs gSA

f'kdk;rdrkZ dk f'kdk;r ftl dk;kZy;
(ftyk vFkok foHkkx Lrj) ls lacaf/kr
gS] ml Lrj dk p;u dj dk;kZy;
dk p;u djrs gSA
f'kdk;r ls lacaf/kr fdlh Hkh nLrkost

dks PDF QkWesZV esa viyksM fd;k tk ldrk
gS ftldh vf/kdre size 1 MB fu/kkZfjr gSA
f'kdk;r djrs le; vf/kdre rhu ,sls
nLrkostksa dks viyksM fd;k tk ldrk gSA
52
11- vkosnu iwokZoyksdu QkWeZ submit djus ds ckn QkWeZ preview

[kqyrk gSA ;gk¡ f'kdk;rdrkZ Hkjh x;h
tkudkjh dh tk¡p djrk gS vkSj xyr gksus
ij BACK tkdj mlesa lq/kkj Hkh dj
ldrk gSA bl QkWeZ preview dks
PRINT Hkh fd;k tk ldrk gSA
f'kdk;rdrkZ QkWeZ preview ds tk¡p

ds i'pkr QkWeZ dks vafre :i ls
submit djrk gSA
12- f'kdk;r dh ikorh
çR;sd f'kdk;r ds fy,

UNIQUE ID
system }kjk
auto generated
f'kdk;r dh lquokbZ
dk le; ,oa LFkku
53
13- f'kdk;r dh fLFkfr tkusa
f'kdk;r dh fLFkfr tkuus ds fy,

^^f'kdk;r dh fLFkfr** tkus ckWDl
esa f'kdk;r la[;k çfo"V dj
tkudkjh çkIr djrs gSA
ftl f'kdk;r dk vafre vkns'k

ikfjr gks pwdk gS ml f'kdk;r ds vkns'k
dh webcopy Hkh çkIr dh tk ldrh gSA
14- f'kdk;r dh fLFkfr tkusa
f'kdk;r dh fLFkfr dk fçaV

Hkh fy;k tk ldrk gSA
54
15- vkns'k dh oscdkWih
vafre vkns'k dh webcopy

dks f'kdk;rdrkZ PRINT dj
lajf{kr dj ldrs gSaA
55
lsok f'kdk;r fuokj.k inkf/kdkjh ds fy, miyC/k çfØ;k

1- vf/kdkjh ykWx&bu djsa
fcgkj ljdkjh lsod f'kdk;r fuokj.k ç.kkyh
esa lsok f'kdk;r fuokj.k inkf/kdkjh vf/kdkjh
ykWx bu djsa ckWDl ls ykWx bu djrs gSA ;gk¡
okafNr vkWfQl vkbZMh ,oa ikloMZ igys ls
lHkh inkf/kdkfj;ksa dks miyC/k djk fn;k tk,xkA
2- MS'kcksMZ
f'kdk;r ftuij lquokbZ tkjh gS

vkSj f'kdk;r çkfIr dh frfFk
f'kdk;r ftuij lquokbZ tkjh gSA ls 30 dk;Z fnol chr pqds gSA
f'kdk;r tks vHkh nk;j fd;s ykWx bu ds i'pkr loZçFke
x, gS ;k varj.k ls çkIr gq, gS] MS'kcksMZ fn[krk gS tgk¡
ftuij ykWx bu fd;s x, f'kdk;r ls lacaf/kr v|ru
inkf/kdkjh ds Lrj ij çkFkfed vk¡dMsa ekStwn jgrs gSA
çfØ;k 'kq: dh tkuh gSA
dkWt fyLV ds tfj;s fdlh Hkh
fnu lquokbZ ds fy, j[ks x,
f'kdk;rksa dh fyLV ns[kh tkrh gSA
f'kdk;r ftuij lquokbZ tkjh gS f'kdk;r ftuds vfoyEc
ijUrq fo'ks"k /;ku nsus ;ksX; gS fu"iknu dh vko';drk D;wafd
D;wafd 45 dk;Z fnol chr pqds gSA 60 dk;Z fnol chr pqds gSA
56
3- MS'kcksMZ
f'kdk;r ls tqM+h lHkh çfØ;k,sa

f'kdk;r menu esa nh x;h gSA
Dashboard ds Menu lsD'ku ls

inkf/kdkjh fcgkj ljdkjh lsod
f'kdk;r fuokj.k ç.kkyh ls lacaf/kr
fØ;kdykiksa dk ç;ksx djrs gSA
Menu esa miyC/k lHkh

çfØ;kvksa dh foLr`r tkudkjh
vkxs çnku dh x;h gSA
4- izkIr f'kdk;r
lHkh çkIr f'kdk;r ;gk¡ ektwn jgrs gS]

ftuij çkFkfed çfØ;k
'kq: dh tkuh gSA
f'kdk;r ij çfØ;k
çkjEHk ds fy,
Process djsa
f'kdk;r dh foLr`r
tkudjh ds fy, VIEW djsa
57
5- izkIr f'kdk;r dk fooj.k
f'kdk;r View djus ij f'kdk;r dk

fooj.k popup esa [kqyrk gSA ;gk¡ f'kdk;r
ls lacaf/kr lHkh tkudkjh ,oa nLrkost
tks f'kdk;rdrkZ ds }kjk Hkjk x;k gS
og miyC/k gksrk gSA
6- izkIr f'kdk;r ij izkjafHkd izfØ;k (Process)
fdlh Hkh f'kdk;r ij çfØ;k çkjaHk djus ds fy, dqy pkj

fodYi ekStwn gSA f'kdk;r dk fooj.k ns[kus ds i'pkr lsok
f'kdk;r fuokj.k inkf/kdkjh] f'kdk;r ds fups fn, x, çdkj
ds vuqlkj çfØ;k djrs gSa%
1- vU; lsok f'kdk;r fuokj.k inkf/kdkjh dks varj.k djuk%
;fn f'kdk;r fdlh vU; lsok f'kdk;r fuokj.k
inkf/kdkjh ds dk;kZy; ls lacaf/kr gS rks mldk lacaf/kr
dk;kZy; esa varj.k fd;k tkrk gSA
2- uksfVl fuxZr djuk% ;fn f'kdk;r dh lquokbZ djuh gks rks
f'kdk;r ds fooj.k ds vuqlkj lacaf/kr mÙkjnk;h
inkf/kdkjh dks uksfVl fuxZr fd;k tkrk gSA
3- usxsfVo fyLV esa Mkyuk% ;fn f'kdk;r vf/klwfpr usxfVo
fyLV dh Js.kh dk gS rks mls usxsfVo fyLV esa Mkyrs gq,
lquokbZ dh tkrh gSA
4- ikWftfVo ;k usxfVo fyLV ls fHkUu esa Mkyuk% ;fn f'kdk;r
mij fn, x, rhu esa ls fdlh Hkh Js.kh dk ugha gS rks mls
bl Js.kh esa j[k dj mldh lquokbZ dh tkrh gSA
58
7- vU; lsok f'kdk;r fuokj.k inkf/kdkjh dks varj.k ls lacaf/kr ekeyk
 varj.k djus ds fy, vU; lsok f'kdk;r

fuokj.k inkf/kdkjh dks varj.k ls lEcaf/kr
ekeyk dk p;u djsaA
 p;u ds i'pkr dk;kZy; Lrj tgk¡ f'kdk;r
dk varj.k djuk gS mldk p;u djsa]
rRi'pkr dk;kZy; dk p;u dj varj.k djsaA
 varj.k ds i'pkr varj.k i= curk gS ftls
Final Submit djrs gh varj.k dh çfØ;k iw.kZ
gksrh gS vkSj f'kdk;r varfjr gksdj nqljs
dk;kZy; esa fn[kus yxrk gSA
 varfjr f'kdk;rksa dh fyLV fjiksVZ ehuw esa
varj.k fd;k x;k f'kdk;r esa ns[kh tk ldrh
gSA
8- fuxsfVo fyLV ls lacaf/kr ekeyk

 fuxsfVo fyLV esa Mkyus ds fy, fuxsfVo
fyLV ls lacaf/kr ekeyk dk p;u djrs gSA
 p;u ds i'pkr fuxsfVo fyLV ds çdkj dk
p;u djrs gS tks fd drop down menu ds
:i esa fn;k x;k gSA
 f'kdk;r ls lacaf/kr ;fn dksbZ vU;
egRoiw.kZ rF; gks rks mls textbox esa fy[krs
gSA
 Submit ds lkFk gh ekeys fuxsfVo fyLV esa
fpfUgr gksrs gq, lquokbZ gsrq ekeys esa pyk
tkrk gS ftl ij vkxs dh çfØ;k iwjh dh
tkrh gSA
 fuxsfVo fyLV dh f'kdk;rksa dks fjiksVZ ehuw
esa fuxsfVo fyLV ls lacaf/kr f'kdk;r esa
ns[kh tk ldrh gSA
59
9- ikWftfVo ,oa fuxsfVo fyLV ls fHkUu ekeyk
 ikWftfVo ,oa fuxsfVo fyLV ls fHkUu f'kdk;rksa ds fy,

ikWftfVo ,oa fuxsfVo fyLV ls fHkUu ekeyk dk p;u
djrs gSA
 f'kdk;r ls lacaf/kr ;fn dksbZ vU; egRoiw.kZ rF; gks
rks mls textbox esa fy[krs gSA
 bu ekeyksa esa lquokbZ dh frfFk (tks fd flLVe }kjk
f'kdk;r dh frfFk ls vkBosa fnu ds ckn çFke eaxyokj
dks autogenerated gS) esa ifjorZu dk çko/kku gS ftls
fo'ks"k ifjfLFkfr;ksa esa ifjofrZr fd;k tkrk gSA lquokbZ
dh frfFk esa ifjorZu dh lwpuk ifjoknh dks
SMS/EMAIL ds ek/;e ls nh tkrh gSA
 Submit ds lkFk gh ekeys ikWftfVo ,oa fuxsfVo fyLV
ls fHkUu esa fpfUgr gksrs gq, lquokbZ gsrq ekeys esa pyk
tkrk gS ftl ij vkxs dh çfØ;k iwjh dh tkrh gSA
 ikWftfVo ,oa fuxsfVo fyLV ls fHkUu f'kdk;rksa dks
fjiksVZ ehuw esa ikWftfVo ,oa fuxsfVo fyLV ls fHkUu
f'kdk;r esa ns[kh tk ldrh gSA
10- uksfVl fuxZr djus gsrq ekeyk

 uksfVl fuxZr ds fy, uksfVl fuxZr djus gsrq ekeyk dk p;u
djrs gSA
 blds ckn f'kdk;r dk çdkj dk p;u djrs gSaA f'kdk;r dk
çdkj igys ls vf/klwfpr gS vkSj mDr f'kdk;r dk oxhZdj.k
blesa ls gh ,d esa fd;k tkrk gSA
 rRi'pkr mÙkjnk;h inkf/kdkjh dk p;u fd;k tkrk gSA
blds fy, igys mÙkjnk;h inkf/kdkjh ds foHkkx rFkk inuke
,oa dk;kZy; dk p;u fd;k tkrk gSA
 foHkkxokj mÙkjnk;h inkf/kdkjh dk fyLV system esa igys ls
Mky fn;k x;k gSA vko';drkuqlkj inkf/kdkjh dk uke
vf/kdkjh jftLVj menu esa tkdj tksM+k tk ldrk gSA
 fdlh f'kdk;r fo'ks"k esa ,d ls vf/kd mÙkjnk;h inkf/kdkjh
dks uksfVl djus dh vko';drk gksus ij iqu% foHkkx rFkk
inuke ,oa dk;kZy; dk p;u dj ,d ls vf/kd row tksM+k
tk ldrk gSA
 lquokbZ dh frfFk esa cnyko Hkh fd;k tk ldrk gS tks fd
ikWftfVo ,oa fuxsfVo fyLV ls fHkUu f'kdk;rksa ds fy,
viukbZ x;h çfØ;k ds leku gSA
 uksfVl cukus ds fy, uksfVl djsa button dk ç;ksx fd;k
tkrk gSA blds i'pkr ;g f'kdk;r lquokbZ gsrq ekeys esa
pyk tkrk gS ftl ij vkxs dh çfØ;k iwjh dh tkrh gSA
60
11- uksfVl dk QkWesZV
uksfVl dk
QkWesZV
;|fi uksfVl dh tkudjh mÙkjnk;h

inkf/kdkjh dks SMS/EMAIL ds ek/;e ls
miyC/k djk;h tkrh gS] ijUrq bls fçaV dj
vius gLrk{kj ds lkFk Mkd ls Hkh Hkstk tk
ldrk gS rkfd mrjnk;h inkf/kdkjh rd
f'kdk;r dh lwpuk miyC/k djk;k tkuk
lqfuf'pr fd;k tk ldsA
12- lquokbZ gsrq yafcr ekeys
lHkh f'kdk;r ftl ij lquokbZ

tkjh gS] ;gk¡ ekStwn jgrs gS
ftl f'kdk;r esa lquokbZ dh frfFk

chr tkus ds ckn vkns'k Mkyuk
gks rks mls igys adjourn djsa
f'kdk;r ij vkns'k ikfjr

djus ds fy, ORDER djsa
f'kdk;r dh foLr`r
tkudkjh ds fy, VIEW djsa
61
13- vkMZj% varfje vkns'k

 f'kdk;r ij lquokbZ ds ckn vkns'k ikfjr fd;k tkrk gSA
 vkns'k dsoy lquokbZ ds fnu gh ikfjr fd;k tkrk gSA ;fn
fdlh dkj.ko'k lquokbZ ds fnu vkns'k ugha ikfjr gksrk gS]
rc og ADJOURN gks tkrk gSA
 vkns'k ikfjr djus dh fy, ORDER dk ç;ksx fd;k tkrk
gSA
 blds ckn varfje ;k vfre vkns'k dk p;u fd;k tkrk gSA
 blds ckn vkns'k dh frfFk Mkyh tkrh gS tks fd by default
lquokbZ dh frfFk gksrh gSA
 varfje vkns'k ikfjr djrs le; lquokbZ dh vxyh frfFk Hkh
nsuk vko';d gksrk gSA
 rRi'pkr vkns'k dk fooj.k Mkyrs gSaA
 ;fn mÙkjnk;h inkf/kdkjh lquokbZ ds nkSjku dksbZ nLrkost
çLrqr djsa rks mls Hkh viyksM fd;k tkrk gSA
 ;fn vxyh lquokbZ esa fdlh vU; inkf/kdkjh dks Hkh cqykuk
gks rks uksfVl tkjh fd;k tkrk gSA
 uksfVl varfje vkns'k ikfjr djus ds igys gh uksfVl cuk
fy;k tkrk gS ftldh çfØ;k vkxs nh x;h gSA
14- vuqorhZ uksfVl cuk;sa

 varfje vkns'k ikfjr djrs le; uksfVl cukus ds
fy, lHkh lwpukvksa dks Hkjk tkrk gSA ;g
inkf/kdkjh ds lqfo/kk ds fy, gS rkfd og okafNr
inkf/kdkjh dks uksfVl tkjh djrs gSaA
 uksfVl cukus ds fy, igys textbox esa mÙkjnk;h
inf/kdkjh dk inuke fy[ks mlds ckn mudk
eksckby ua rFkk bZesy Mkyrs gSaA
 lcls vafre textbox esa uksfVl ls lacaf/kr lwpuk
Mkyrs gSa rFkk submit dj nsrs gSaA
 Submit ds i'pkr ;fn ,d ls vf/kd uksfVl
cukuk gks rks mij dh çfØ;k dks iqu% nksgjk ysrs gSaA
 uksfVl dks fçaV djus ij uksfVl fuEu çdkj ls
fn[krk gSA
62
15- varfje vkns'k
 uksfVl cukus ds ckn varfje

vkns'k ikfjr djus ds fy,
continue djrs gSA
 rRi'pkr va r fje vkns ' k]
vkns'k ds QkWesZV esa fn[krk gS
ftls fçaV Hkh fd;k tk ldrk gSA
 SUBMIT dk ç;ksx dj varfje
vkns'k ikfjr fd;k tkrk gSA
 varfje vkns'k ikfjr gksus ds
i'pkr f'kdk;r ^^lquokbZ gsrq
f'kdk;r** esa gh jgrk gS ysfdu
mles a lq u okbZ dh frfFk es a
vkns'k ikfjr djrs le; Mkyh
x;h frfFk fn[krh gSA
16- vafre vkns'k
 continue ds ckn vafre vkns'k] vkns'k ds

QkWesZV esa fn[krk gS ftls fçaV Hkh fd;k tk
ldrk gSA
 Submit dk ç;ksx dj vafre vkns'k
ikfjr fd;k tkrk gSA
 vafre vkns'k ikfjr gksus ds i'pkr
ifjokn fu"ikfnr ekeys esa fn[kus yxrk
gS ftls f'kdk;r menu esa ns[kk tk ldrk
gSA
63
17- vafre vkns'k

 vafre vkns'k dh çfØ;k varfje vkns'k
ikfjr djus tSlh gh gSA
 blds ckn vkns'k dh frfFk Mkyh tkrh
gS tks fd by default lquokbZ dh frfFk
gksrh gSA
 vafre vkns'k ikfjr djrs le; lquokbZ
dh vxyh frfFk dh t#jr ugha gksrh gS
blfy, bls gVk fn;k x;k gSA
 rRi'pkr vkns'k dk fooj.k Mkyrs gSaA
 blds ckn ifjokn dh fLFkfr dk p;u
djrs gS tks crykrk gS fd f'kdk;r dk
fuokj.k gqvk gS ;k ugha gqvk gS ;k
vkaf'kd :i ls gqvk gS ;k f'kdk;r
fuokj.k ;ksX; gh ugha gSA
 ;fn mÙkjnk;h inkf/kdkjh lquokbZ ds
nkSjku dksbZ nLrkost çLrqr djsa rks mls
Hkh viyksM fd;k tkrk gSA
 vafre vkns'k esa uksfVl dh vko';drk
gh ugha gSA
18- varj.k gsrq vkns'k
 fdlh Hkh f'kdk;r dh lquokbZ ds nkSjku

;fn ;g çrhr gks r k gS fd bldh
vf/kdkfjrk fdlh vU; lsok f'kdk;r
fuokj.k inkf/kdkjh ds dk;kZy; ls
lacaf/kr gS rc ml fo'ks"k ifjfLFkfr esa
f'kdk;r dk varj.k fd;k tk ldrk gSA
 varj.k ds fy, ORDER dk p;u djsaA
 rRi'pkr fu.kZ; dropdown esa varj.k
gsrq vkns'k dk p;u djsaA
 vc tgk¡ varj.k djuk gS ml foHkkx ;k
ftyk dk p;u dj varj.k djsaA
 varj.k ds i'pkr ;g f'kdk;r varj.k
djus okys dk;kZy; esa varfjr fd;s x,
f'kdk;r esa fn[ksxk tcfd varj.k çkIr
djus okys dk;kZy; esa çkIr f'kdk;r esa
fn[ksxkA
64
19- ADJOURN f'kdk;r ds fy, izfØ;k

 oSlh f'kdk;r ftl ij fdlh dkj.ko'k lquokbZ
dh frfFk ds fnu vkns'k ikfjr ugha gks ikrk gS] rc
og system }kjk Lor% ykWd gks tkrk gS ,oa mlesa
adjourn button fn[kus yxrk gSA
 vxys fdlh Hkh fnu mDr f'kdk;r ij vkns'k
Mkyus ds fy, igys f'kdk;r dks adjourn djrs gSA
 rRi'pkr lquokbZ dh frfFk ds fnu vkns'k ugha
Mkyus dk leqfpr dkj.k fy[krs gSaA
 vc ftl fnu esa bl f'kdk;r dks j[kuk gS mldh
frfFk dks Mkyrs gSaA ;g frfFk orZeku frfFk ;k mlls
vkxs dh frfFk Hkh gks ldrh gSA igys dh frfFk ij
f'kdk;r dks adjourn ugha fd;k tk ldrk gSA
 Adjourn ds i'pkr f'kdk;r iqu% ^f'kdk;r gsrq
yafcr* ekeys esa fn[kus yxrk gS] tgk¡ mDr
f'kdk;r ds lkeus ORDER Hkh fn[kus yxrk gSA
 vkxs dh çfØ;k varfje ;k vafre vkns'k ikfjr
djus dh gksrh gS ftls iwoZ esa crk;k tk pqdk gSA
20- fu"ikfnr f'kdk;r
lHkh f'kdk;r ftudk fu"iknu

gks pqdk gS] ;gk¡ ekStwn jgrs gSaA
f'kdk;r dh
foLr`r
tkudkjh
ds fy,
VIEW djsaA
65
21- fu"ikfnr f'kdk;r
lHkh f'kdk;r ftudk fu"iknu

gks pqdk gS] ;gk¡ ekStwn jgrs gSa
f'kdk;r dh foLr`r
tkudkjh ds fy,
VIEW djsa
22- VIEW- fu"ikfnr f'kdk;r dk fooj.k
fu"ikfnr f'kdk;r ds VIEW esa mDr f'kdk;r ij ikfjr

lHkh vkns'k fn[krk gS lkFk gh lkFk vkns'k dh frfFk Hkh
fn[krh gSA vkns'k dh frfFk ij click dj vkns'k dh
webcopy çkIr dh tk ldrh gS]
ftls f'kdk;rdrkZ dks miyC/k djk;k tkrk gSA
66
23- fuxsfVo fyLV ds f'kdk;r dks ikWftfVo fyLV esa ykuk
 fuxsfVo fyLV ds fdlh Hkh f'kdk;r ij lquokbZ

ds nkSjku ;fn ;g ekyqe tku iM+rk gS fd ;g
ikWftfVo fyLV ls lacaf/kr gS tks fd 'kq#vkr esa
v/kwjh tkudkjh çkIr gksus ds dkj.k ;k Hkwyo'k
fuxsfVo fyLV esa Mky fn;k x;k gS] rc ml
f'kdk;r dks ikWftfVo fyLV esa yk;k tk ldrk
gSA
 blds fy, fuxsfVo fyLV ds f'kdk;r dks
ikWftfVo fyLV esa ykuk menu esa tkdj f'kdk;r
dks process djsaA
 blds i'pkr bl f'kdk;r ij uksfVl tkjh dj
bls ikWftfVo fyLV esa yk;saA
 uksfVl tkjh djus dh çfØ;k iwoZor gh jgrh gSA
24- vf/kdkjh jftLVj

 vf/kdkjh jftLVj esa mÙkjnk;h inkf/kdkjh
dk inuke] dk;kZy; dk uke] bZesy ,oa
eksckby ua- lajf{kr fd;k tkrk gSA
 ;gk¡ lHkh foHkkxksa ls ukfer mÙkjnk;h
inkf/kdkfj;ksa dh tkudkjh 'kq#vkr esa çfo"V
dh x;h gS] ijUrq ;fn ckn esa fdlh Hkh
inkf/kdkjh dks mÙkjnk;h inkf/kdkjh ds :i
es tksM+uk gks rks ;gk¡ ls tksM+k tk ldrk gSA
 mÙkjnk;h inkf/kdkjh dk inuke]

dk;kZy; dk uke] bZesy ,oa eksckby
ua- Mkydj SUBMIT djsaA
 Submit ds i'pkr ;g draft mode esa
vf/kdkjh jftLVj esa tqM+ tk;sxk rFkk
bldk Background gjs ja x dk
çnf'kZr gksxkA
 Draft Mode ds çfof"V dk
osfjfQds'ku admin Lrj ij fd;k
tk;sxk rFkk osfjfQds'ku ds i'pkr gh
;g uksfVl djus le; miyC/k gksxkA
 Draft Mode esa ;g delete Hkh fd;k tk
ldsxk ijUrq osfjfQds'ku ds ckn bls
gVk;k ugha tk ldsxkA
67
25- BGSGRS i=

fuokj.k ç.kkyh ls lacaf/kr
tkjh lHkh i= ;gk¡ ekStwn jgrs gSA
26- ikloMZ cnysa
lsok f'kdk;r fuokj.k inkf/kdkjh

vius çksQkby dk ikloMZ cnyus
ds fy, ;gk¡ ls ikloMZ cnysaA
68
fuokj.k iz.kkyh ls lacaf/kr
vDlj iwNs tkus okys iz'u
fcgkj ljdkjh lsod f'kdk;r fuokj.k iz.kkyh

ls lacaf/kr vDlj iwNs tkus okys iz'u (FAQ)
1- fcgkj ljdkjh lsod f'kdk;r fuokj.k iz.kkyh D;k gS \
;g jkT; ljdkj ds lHkh oxZ ds lsokjr dfeZ;ksa ds lsok ekeyksa ,oa lsokfuo`r dfeZ;ksa ds
lsokar ykHkksa dh Lohd`fr rFkk Hkqxrku ls lacaf/kr f'kdk;rksa ds Rofjr] ikjn'khZ ,oa izHkkoh
fuokj.k dh ,d ,slh iz.kkyh gS ftlesa lsok f'kdk;r fuokj.k vf/kdkjh }kjk
f'kdk;rdÙkkZ vkSj mÙkjnk;h inkf/kdkjh dh mifLFkfr esa lquokbZ dh izfØ;k ds ek/;e
ls 60 fnuksa dh vf/kdre vof/k esa f'kdk;rksa dk fuokj.k djk;k tkrk gSA
2- D;k blesa jkT; ljdkj ds lHkh dfeZ;ksa ds }kjk f'kdk;r ntZ djk;h tk ldrh gS \
bl iz.kkyh esa jkT; ljdkj ds dsoy fu;fer lsokjr@lsokfuo`r ljdkjh inkf/kdkjh
,oa deZpkfj;ksa ds }kjk f'kdk;r ntZ djk;h tk ldrh gSA
3- D;k jkT; ljdkj ds cksMZ&fuxe] U;k;ky;] fo/kku lHkk] fo/kku ifj"kn] fo'ofo|ky;]
egkfo|ky;] LFkkuh; fudk; }kjk fu;qDr ljdkjh dehZ Hkh blds rgr f'kdk;r ntZ dj
ldrs gSa\
ughaA ijUrq] blesa fcgkj ljdkj ds iqfyl dfeZ;ksa ds }kjk f'kdk;rsa ntZ djk;h tk
ldrh gSA
4- f'kdk;r dkSu ntZ djk ldrk gS \
blesa fcgkj ljdkj ds lHkh oxZ ds lsokjr ,oa lsokfuo`r deZpkjh vFkok inkf/kdkjh
rFkk ljdkjh lsod dh e`R;q dh n'kk esa muds vkfJr }kjk f'kdk;r ntZ djk;h tk
ldrh gSA f'kdk;r vkosnu nk;j djrs le; ljdkjh lsod dh igpku lqfuf'pr
djus ds fy, vko';d lwpuk ;Fkk] GPF No./PRAN No./PPO No./PRAN Ref. No.
izkIr dh tkrh gSA f'kdk;r vkosnu eas vU; lqlaxr fooj.k nsuk vko';d gksxkA
5- f'kdk;r dgka ntZ djk;h tk,xh \
f'kdk;r vkWuykbZu ek/;e ls lsok lek/kku (http://sevasamadhan.bihar.gov.in/)
iksVZy ij ntZ djk;h tk ldrh gSA f’kdk;rdrkZ dgha ls Hkh bl osc iksVZy ij ,sDlsl
dj viuk f’kdk;r vkosnu nk;j dj ldrs gSaA ljdkjh dfeZ;ksa vFkok muds vkfJr
dh lqfo/kk ds fy, jkT; eq[;ky;] ftyk ,oa vuqe.My esa LFkkfir fd, x, yksd
f’kdk;r izkfIr dsUnzksa ds ek/;e ls Hkh fu%’kqYd :i esa f’kdk;r vkosnu nk;j fd, tk
ldrs gSa D;ksafd mu lHkh dsUnzksa ij baVjusV dh lqfo/kk miyC/k gSA bu dsUnzksa ij
izfrfu;qDr dehZ lsok lek/kku ds osc iksVZy ij f’kdk;rdrkZ }kjk cryk, x, fooj.k
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ds vuq:i mudk f’kdk;r vkosnu Hkjdj vkSj mldk fizfO;w fn[kykdj vkosnu dks
lcfeV djsaxs vkSj mldh vkWuykbZu izkIr ikorh Hkh f’kdk;rdrkZ dks gLrxr djk
nsaxsA vkosnu esa vkosnudÙkkZ dks ml dk;kZy;@inkf/kdkjh dk fooj.k mfYyf[kr
djuk gksxk ftlls lacaf/kr mudh f'kdk;r gksA f'kdk;r nk;j djus ij vkosnudÙkkZ
dks vkWuykbZu ikorh izkIr gksxh] ftl ij flLVe tsujsVsM vuU; (Unique) iath;u
la[;k vafdr gksxhA Hkfo"; esa fdlh Hkh lanHkZ ds fy, bl vuU; iath;u la[;k dk
mi;ksx fd;k tk ldsxkA ikorh esa f'kdk;r lquokbZ dh igyh fu/kkZfjr frfFk ,oa
lquokbZ dk LFkku Hkh vafdr jgrk gSA
6- f'kdk;rksa dh lquokbZ dkSu djsxk \
f'kdk;rksa dh lquokbZ ds fy, lHkh ftyksa ,oa lHkh foHkkxksa esa ,d&,d lsok f'kdk;r
fuokj.k inkf/kdkjh inukfer fd, x, gSa tks lsok ekeyksa ,oa lsokar ykHk ls lacaf/kr
izkIr f'kdk;rksa dh fu;r le;&lhek esa lquokbZ dj fu.kZ; ikfjr djsaxs rFkk fy, x,
fu.kZ; dh lwpuk f'kdk;rdÙkkZ dks nsaxsA lsok f'kdk;r fuokj.k inkf/kdkfj;ksa dk
fooj.k osclkbZV ij miyC/k gSA
7- f'kdk;r dk lek/kku djus dh tokcnsgh fdldh gksxh \
f'kdk;rksa ds fuokj.k dh tokcnsgh mÙkjnk;h inkf/kdkjh dh gSA ftl dk;kZy; ls
lacaf/kr f'kdk;r gksxh mDr dk;kZy; ds dk;kZy; iz/kku }kjk mldk fucVkjk fd;k
tkuk visf{kr gksxkA f'kdk;rksa ds lanHkZ esa] izR;sd dk;kZy; ds dk;kZy; iz/kku vFkok
foHkkx }kjk ?kksf"kr inkf/kdkjh mÙkjnk;h inkf/kdkjh gksrs gSaA
8- fdlh f'kdk;r ij dkjZokbZ dh v|ru fLFkfr dh tkudkjh dSls izkIr dh tk ldrh gS\
fdlh f'kdk;r ds izR;sd izdj.k dh tkudkjh f'kdk;rdÙkkZ dks bysDVªkWfud ek/;e
;Fkk SMS, E-mail ls iznku dh tk,xhA ^ftKklk* gsYiykbZu ds VkWy Ýh uEcj 14403
ij dkWy dj vFkok lsok lek/kku (http://sevasamadhan.bihar.gov.in/) iksVZy ij
f'kdk;r dh fLFkfr Hkh tkuh tk ldrh gSA
9- fdl izdkj dh f'kdk;rsa bl iz.kkyh esa ntZ djk;h tk ldrh gS \
jkT; ljdkj ds fu;fer lsokjr ,oa lsokfuo`r dfeZ;ksa dh lsok rFkk lsokar ykHk ls
lacaf/kr ekeys %& ¼1½ viuh fu;qfDr ls lacaf/kr ekeys ¼2½ lsok&lEiqf"V ls lacaf/kr
ekeys ¼3½ osru Hkqxrku ,oa osru o`f) ls lacaf/kr ekeys ¼4½ izksUufr] ,-lh-ih-] ,e-,-lh-
ih- ls lacaf/kr ekeys ¼5½ ojh;rk fu/kkZj.k ls lacaf/kr ekeys ¼6½ vkdfLed NqV~Vh dks
NksM+dj 'ks"k NqfV~V;ksa dh Lohd`fr ls lacaf/kr ekeys ¼7½ NqV~Vh&osru ls lacaf/kr ekeys
¼8½ ns; HkRrksa dh Lohd`fr ,oa Hkqxrku ls lacaf/kr ekeys ¼9½ fpfdRlk izfriwfÙkZ ls lacaf/kr
ekeys ¼10½ lsokar ykHk] tSls&isa'ku] miknku] xzwi chek] vO;og`r mikftZr NqV~Vh ds
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cnys uxn Hkqxrku rFkk lkekU; Hkfo"; fuf/k Hkqxrku ls lacaf/kr f'kdk;rsa bl iz.kkyh esa
nk;j dh tk ldrh gSA
10- fdl izdkj dh f'kdk;rksa dh lquokbZ bl iz.kkyh esa ugha dh tkrh gS \
mi;qZDr fcUnq&9 esa of.kZr fdlh ekeys ds] fdlh U;k;ky; esas fopkjk/khu jgus ij] mls
bl fu;ekoyh ds v/khu f'kdk;r ds :i esa ugha ekuk tk,xkA
vuq'kklfud ,oa foHkkxh; dkjZokbZ rFkk LFkkukarj.k@inLFkkiu@izfrfu;qfDr ls
lacaf/kr ekeys blds v/khu f'kdk;rksa esa lfEefyr ugha gksaxsA lwpuk dk vf/kdkj
vf/kfu;e] 2005 ds v/khu dksbZ ekeyk Hkh bl fu;ekoyh ds v/khu f'kdk;r ds :i esa
ugha ekuk tk,xkA
11- f'kdk;rksa dh lquokbZ vkSj fujkdj.k ds fy, D;k dksbZ le;&lhek Hkh j[kh x;h gS \
fdlh f'kdk;r ij lquokbZ dk volj iznku djrs gq, ml ij fu.kZ; ysus rFkk f'kdk;r
ij fu.kZ; ds ckjs esa f'kdk;rdrkZ dks lwfpr djus dh le;&lhek vf/kdre 60 dk;Z
fnol j[kh x;h gSA f'kdk;r vkosnu ds varj.k ¼;fn dksbZ gks½ eas yxs le; dh x.kuk
fu;r le; lhek esa ugha dh tkrh gSA
12- f'kdk;r ;k vihy ntZ djus ds fy, fdruk Qhl yxuh gS \
f'kdk;r ;k vihy nk;j djus ds fy, dksbZ Qhl ugha yxuh gSA f'kdk;rksa dh lquokbZ
,oa fuokj.k dh iwjh izfØ;k fu%'kqYd gSA
13- ,d vkosnu esa fdruh f'kdk;ras ntZ djk;h tk ldrh gS \
,d vkosnu i= esa fdlh ,d fo"k; ij gh f'kdk;r nk;j dh tk ldrhA pwafd f'kdk;r
ntZ djus gsrq dksbZ Qhl vuqekU; ugha gS] vr,o ;fn dksbZ f'kdk;rdÙkkZ ,d ls vf/kd
lsok ekeysa@lsokUr ykHk ds fo"k;ksa ds laca/k esa vuqrks"k pkgrk gks rks mls blds fy,
i`Fkd :i ls vkosnu nsuk gksxkA
14- vxj Hkwyo'k fdlh nwljs lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; esa f'kdk;r ntZ
dj nh x;h gS rks ml ij dSls dkjZokbZ gksxh \
vkWuykbZu vkosnu nk;j djrs le; vkosnudÙkkZ dks ;g p;u djuk gS fd mudh
f'kdk;r ls lacaf/kr dk;kZy; ftyk Lrj dk gS vFkok foHkkx Lrj dkA ;fn mudh
f'kdk;r dk laca/k ftyk Lrj ds dk;kZy; ls gS rks mUgsa ^ftyk* dk cVu fDyd djuk
pkfg,] bls fDyd djus ij jkT; ds 38 ftyksa ds uke Drop Down Menu esa iznf'kZr gksaxs
ftlesa fdlh ,d ftys dk p;u fd;k tk ldrk gSA ;fn mudh f'kdk;r dk fuokj.k
foHkkx ds Lrj ij gksuk gS rks mUgsa ^foHkkx* dk cVu fDyd djuk pkfg,] ftl ij mUgsa
lHkh 44 foHkkxksa dh lwph fn[ksxh ftlesa fdlh ,d foHkkx dk p;u fd;k tk ldrk gSA
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blds ckn f'kdk;r dk fuokj.k fdl dk;kZy; ls visf{kr gS mldk fooj.k vafdr
djuk pkfg,A ;gka Drop Down Menu ugha gS cfYd f'kdk;rdÙkkZ dks viuh tkudkjh
ds vuqlkj lacaf/kr dk;kZy; dk fooj.k vafdr djuk gSA mi;qZDr lwpuk,¡ nsus ij ml
lsok f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; dk fooj.k Lor% fn[ksxk tgka ;g
f'kdk;r nk;j dh tk jgh gSA oLrqr% ;g f'kdk;rdÙkkZ }kjk Åij p;fur fd, x,
mÙkjnk;h dk;kZy; ds vk/kkj ij flLVe }kjk gh fu/kkZfjr gks tkrk gSA ;fn f'kdk;r
vkosnu ij dkjZokbZ ds mÙkjnk;h dk;kZy; ds :i esa ftyk Lrj ds dk;kZy; dk p;u
f'kdk;rdÙkkZ }kjk Åij fd;k x;k gksxk] Lor% ml ftys ds lsok f'kdk;r fuokj.k
inkf/kdkjh ds dk;kZy; esa f'kdk;r ntZ gksxhA ;fn dksbZ f'kdk;r fdlh ,sls lsok
f'kdk;r fuokj.k inkf/kdkjh ds dk;kZy; esa nk;j dj nh x;h gS tks mldh lquokbZ ds
fy, l{ke ugha gksa rks og lsok f'kdk;r fuokj.k inkf/kdkjh f'kdk;r l{ke vf/kdkfjrk
okys lsok f'kdk;r fuokj.k inkf/kdkjh dks f'kdk;r vkosnu dks varfjr djsaxs ,oa
bldh lwpuk f'kdk;rdÙkkZ dks Hkh nsaxs rkfd vkosnu ij lquokbZ dh frfFk@ifjofrZr
LFkku dh tkudkjh mls izkIr gks ldsA
15- D;k lquokbZ esa mifLFkfr vfuok;Z gS \
f'kdk;rksa dh lquokbZ] f'kdk;rdÙkkZ ,oa mÙkjnk;h inkf/kdkjh ¼vFkok muds vf/kd`r
izfrfuf/k½ dh mifLFkfr esa dh tk,xh ijUrq izR;sd lquokbZ esa f'kdk;rdÙkkZ dk mifLFkr
jguk vfuok;Z ugha gSA ijUrq] f’kdk;r ds fujkdj.k ds fy, ;g visf{kr vkSj Js;Ldj
gksxk fd f’kdk;rdrkZ fu/kkZfjr dh xbZ lquokbZ;ksa esa Lo;a mifLFkr gksaA ;fn
f’kdk;drkZ dh mez dkQh vf/kd gks vFkok fdlh fu%’kDrrk ;k chekjh ds dkj.k
lquokbZ esa Lo;a mifLFkr ugha gks ldrs gksa rks ,slh vleFkZrk dh fLFkfr esa os vius
vkfJr@ifjokj ds fdlh vU; o;Ld O;fDr ds ek/;e ls viuk i{k j[k ldrs gSaA ;fn
f'kdk;rdrkZ }kjk viuh vksj ls fdlh izfrfuf/k ¼vkfJr ;k ifjokj dk o;Ld O;fDr½
dks lquokbZ esa Hkkx ysus gsrq Hkstk tk jgk gks rks oSlh fLFkfr esa mUgsa mDr O;fDr dks
dk;Zokgh esa Hkkx ysus gsrq vf/kÑr djuk pkfg,A
16- f'kdk;r ij fu.kZ; fdl vk/kkj ij fy;k tk,xk \
lquokbZ ds nkSjku f'kdk;rdrkZ }kjk izLrqr fd;s x, lk{;ksa ¼;fn dksbZ gks½ ij fopkj
fd;k tk,xkA blh izdkj mrjnk;h inkf/kdkjh] ftuds }kjk ml f'kdk;r dk fuokj.k
fd;k tkuk visf{kr gks] ls izkIr izfrosnu ,oa izLrqr fd;s x, lk{;ksa ij Hkh lE;d :i
ls fopkj fd;k tk,xkA fu;r le;&lhek ds v/khu f'kdk;rdrkZ dks lquokbZ dk
volj iznku djrs gq, lsok f'kdk;r fuokj.k inkf/kdkjh }kjk fu.kZ; ikfjr fd;k
tk,xkA fu.kZ; dh lwpuk f'kdk;rdrkZ dks Hkh nh tk,xhA
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17- vxj lsok f'kdk;r fuokj.k inkf/kdkjh ds fu.kZ; ls larq"V ugha gks rks mlds fy, D;k djuk
gksxk \
lsok f'kdk;r fuokj.k inkf/kdkjh ds fu.kZ; ls O;fFkr O;fDr fu;r le;&lhek dh
lekfIr ls ;k lsok f'kdk;r fuokj.k inkf/kdkjh ds fu.kZ; dh rkjh[k ls rhl fnol ds
Hkhrj vihyh; izkf/kdkj ds le{k vihy nk;j dj ldrk gSA ftyk Lrj ds lsok
f'kdk;r fuokj.k inkf/kdkjh ds fu.kZ; ds fo:) lacaf/kr ftyk ds ftyk inkf/kdkjh ds
le{k rFkk foHkkx Lrj ds lsok f'kdk;r fuokj.k inkf/kdkjh ds fu.kZ; ds fo:) lacaf/kr
foHkkx ds iz/kku lfpo@lfpo ds le{k vihy nk;j dh tk ldsxhA
18- vihy ij lquokbZ dh D;k le;&lhek gS \
vihy ij lquokbZ ,oa fuLrkj dh vf/kdre le;&lhek Hkh ogh gS tks f'kdk;r dh
lquokbZ ,oa fuokj.k ds fy, gS] vFkkZr vf/kdre 60 dk;Z fnolA
fcgkj ljdkjh lsod
f'kdk;r fuokj.k fu;ekoyh ds v/khu
f'kdk;r ntZ fd, tk ldus okys fo"k;
,oa mRrjnk;h inkf/kdkfj;ksa dh
foHkkxokj lwph
fcgkj ljdkjh lsod f'kdk;r fuokj.k fu;ekoyh ds v/khu

f'kdk;r ntZ fd, tk ldus okys fo"k; (Positive List)
Ø- fo"k; ftuds laca/k esa f'kdk;r ntZ djk;h tk ldsxh
1 viuh fu;qfDr ls lacaf/kr ekeys
2 lsok lEiqf"V ls lacaf/kr ekeys
3 osru Hkqxrku ,oa osru o`f) ls lacaf/kr ekeys
4 izksUufr] ,-lh-ih-] ,e-,-lh-ih- ls lacaf/kr ekeys
5 ojh;rk fu/kkZj.k ls lacaf/kr ekeys
6 vkdfLed NqV~Vh dks NksM+dj 'ks"k NqfV~V;ksa dh Lohd`fr ls lacaf/kr ekeys
7 NqV~Vh osru ls lacaf/kr ekeys
8 ns; HkRrksa dh Lohd`fr ,oa Hkqxrku ls lacaf/kr ekeys
9 fpfdRlk izfriwfÙkZ ls lacaf/kr ekeys
10 lsokar ykHk] tSls&isa'ku] miknku] xzwi chek] vO;og`r mikftZr NqV~Vh ds cnys
uxn Hkqxrku rFkk lkekU; Hkfo"; fuf/k Hkqxrku ls lacaf/kr ekeys
ljdkjh lsodksa ls lacaf/kr oSls fo"k; ftlds laca/k esa

fcgkj ljdkjh lsod f'kdk;r fuokj.k iz.kkyh ds varxZr f'kdk;r ntZ
ugha djk;h tk ldsxh (Negative List)
Ø- fo"k; ftuds laca/k esa f'kdk;r ugha ntZ djk;h tk ldsxh
1 f'kdk;r ntZ fd, tk ldus okys fo"k; ls lacaf/kr dksbZ ekeyk U;k;ky; esa
fopkjk/khu jgus ij
2 vuq'kklfud ,oa foHkkxh; dk;Zokgh ls lacaf/kr ekeys
3 LFkkukarj.k@inLFkkiu@izfrfu;qfDr ls lacaf/kr ekeys
4 lwpuk dk vf/kdkj vf/kfu;e] 2005 ds v/khu ekeys
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fcgkj ljdkjh lsod f'kdk;r fuokj.k iz.kkyh ds iz;kstukFkZ mÙkjnk;h

inkf/kdkfj;ksa dh foHkkxokj lwph
1- d`f"k foHkkx (Agriculture Department)
ftyk Lrj vFkok mlls uhps ds ftyk Lrj ls mij rFkk foHkkx Lrj
dk;kZy;ksa ds fy, mÙkjnk;h inkf/kdkjh ds dk;kZy;ksa ds fy, mÙkjnk;h inkf/kdkjh
ftyk d`f"k inkf/kdkjh mi lfpo
2- i'kq ,oa eRL; lalk/ku foHkkx (Animal & Fisheries Resources Department)
funs'kd] i'kqikyu@eRL;@xO;A voj lfpo@funs'kd]
ftyk i'kqikyu inkf/kdkjh@mi eRL; i'kqikyu@eRL;@xO;
funs'kd@ftyk eRL; inkf/kdkjh@{ks=h;
la;qDr funs'kd] xO;@ftyk xO; fodkl
inkf/kdkjhA
3- dyk] laLd`fr ,oa ;qok foHkkx (Art, Culture & Youth Department)
ftyk [ksy inkf/kdkjh] vij funs'kd] iVuk funs'kd] laxzgky;] fcgkj
laxzgky;] lHkh lgk;d&laxzgky;k/;{k] funs'kd] Nk= ,oa ;qok dY;k.k
izkpk;Z ch-ih- flUgk jkdh; 'kkjhfjd f'k{k.k funs'kd] iqjkrRo foHkkx
egkfo|ky;] jktsUnzuxj] iVukA funs'kd] lkaLd`frd dk;Z
mi&funs ' kd] 'kkjhfjd f'k{kk] iVuk mi lfpo ¼LFkkiuk½] dyk laLd`fr ,oa
ize.My] iVukA mi&funs'kd] 'kkjhfjd ;qok foHkkx
f'k{kk] frjgq r iz e .My] eq t ¶Qjiq j A
mi&funs'kd] 'kkjhfjd f'k{kk] Hkkxyiqj
ize.My] HkkxyiqjA lHkh ize.Myh; v/kh{kd]
'kkjhfjd f'k{kkA ftyk v/kh{kd] 'kkjhfjd
f'k{kk] iVukA ftyk v/kh{kd] 'kkjhfjd f'k{kk]
ckadkA izca/kd] eksbuqy gd LVsfM;e]
jktsUnzuxj] iVukA mik/kh{kd 'kkjhfjd
f'k{kkA
77
4- fiNM+k oxZ ,oa vfr fiNM+k oxZ dY;k.k foHkkx (BC & EBC Welfare Department)
ftyk dY;k.k inkf/kdkjh mi lfpo] fiNM+k oxZ ,oa vfr fiNM+k
oxZ dY;k.k foHkkx] fcgkj] iVuk
5- Hkou fuekZ.k foHkkx (Building Construction Department)

dk;Zikyd vfHk;ark] Hkou ize.My vij lfpo
6- eaf=eaMy lfpoky; foHkkx (Cabinet Secretariat Department)

&& la;qDr lfpo
funs'kd] jktHkk"kk funs'kky;] funs'kd]
jktHkk"kk ¼mnwZ½ funs'kky;] funs'kd] fcgkj
jkT; vfHkys[kkxkj funs'kky;] funs'kd]
flfoy foekuu funs'kky;
7- okf.kT;&dj foHkkx (Commercial Taxes Department)

ftyk ,oa vuqeaMy Lrj ij dk;Zjr vapy 1- ize.My Lrj ij dk;Zjr jkT;&dj
dk;kZy;ksa ds fy, jkT;&dj la;qDr vij vk;qDr ¼iz'kklu@vihy@vads{k.k½
vk;qDr ;k jkT;&dj mik;qDr Lrj ds dk;kZy;ksa ds fy, lacaf/kr dk;kZy;ksa ds
lacaf/kr vapy izHkkjh jkT;&dj vij vk;qDrA
2- ize.My Lrj ij dk;Zjr olwyh dks"kkax
dk;kZy; ds fy, dk;kZy; iz/kku ds :Ik
esa inLFkkfir jkT;&dj vij
vk;qDr@jkT;&dj la;qDr
vk;qDr@jkT;&dj mik;qDrA
3- lesfdr tk¡p pkSdh dk;kZy;ksa ds fy,
78
lacaf/kr dk;kZy; ds izHkkjh jkT;&dj
vij vk;qDr@jkT;&dj la;qDr
vk;qDr@jkT; dj mik;qDrA
4- eq[;ky; Lrj ij fofHkUu Js.kh ds
fu;fer dfeZ;ksa ds lsok ekeyksa ,oa
lsokfuo`r dfeZ;ksa ds lsokUr ykHk dh
Lohd`fr ,oa Hkqxrku ls lacaf/kr f'kdk;rksa
ds fy, jktif=r inkf/kdkfj;ksa ds ekeys
esa fo'ks"k vk;qDr ¼jktif=r½] vjktif=r
dfeZ;ksa ls lacaf/kr ekeys esa fo'ks"k vk;qDr]
¼vjktif=r½ ,oa eq[;ky; LFkkiuk ds
lacaf/kr dfeZ;ksa ls lacaf/kr ekeys esa fo'ks"k
vk;qDr ¼eq[;ky; LFkkiuk½
8- lgdkfjrk foHkkx (Co-operative Department)

fuca/kd] lg;ksx lfefr;k¡] fcgkj] iVuk mi eq[; vads{kd] lg;ksx
lgk;d fuca/kd] lg;ksx lfefr;k¡@ftyk lfefr;k¡@la;qDr fuca/kd] lg;ksx
lgdkjh inkf/kdkjh@ftyk vads{k.k lfefr;k¡@fuca/kd] lg;ksx
inkf/kdkjh] lg;ksx lfefr;k¡ lfefr;k¡@voj lfpo
9- vkink izca/ku foHkkx (Disaster Management Departemnt)

vij lekgÙkkZ ¼vkink izca/ku½ vij lfpo
10- f'k{kk foHkkx (Education Department)

ftyk f'k{kk inkf/kdkjh {ks=h; f'k{kk mi funs'kd
funs'kd] izkFkfed f'k{kk]
funs'kd] ek/;fed f'k{kk]
79
funs'kd] tu f'k{kk]
funs'kd] mPp f'k{kk]
funs'kd] iz'kklu]
funs'kd] 'kks/k ,oa izf'k{k.k
funs'kd] e/;kg~u Hkkstu ;kstuk
funs'kd] jkT; f'k{kk 'kks/k ,oa izf'k{k.k
ifj"kn~] iVuk
funs'kd] iqLrdky; ,oa lwpuk dsUnz
funs'kky;] iVuk
11- fuokZpu foHkkx (Election Department)

&& vij lfpo
12- ÅtkZ foHkkx (Energy Department)

&& la;qDr lfpo
13- i;kZoj.k] ou ,oa tyok;q ifjorZu foHkkx (Department of Environment, Forest

and Climate Change )
1- ouj{kh laoxZ 1- Hkkjrh; ou lsok@ fcgkj ou lsok
ou izeaMy inkf/kdkjh ds dk;kZy; esa laoxZ
inLFkkfir lgk;d ou laj{kd vFkok la;qDRk@mi lfpo] Ik;kZoj.k] ou ,oa
mudh vuqifLFkfr esa lcaf/kr ou izeaMy tyok;q ifjorZu foHkkx] fcgkj
inkf/kdkjh 2- ouksa ds {ks= inkf/kdkjh laoxZ
2- ou izeaMy inkf/kdkjh ds dk;kZy; eas ou laj{kd ¼eq[;ky;½ dk;kZy;% iz/kku
inLFkkfir fyfid@vk'kqfyfid eq[; ou laj{kd] fcgkj
laoxZ@okgu pkyd@lewg ^^?k** 3- ouiky laoxZ
ou izeaMy inkf/kdkjh ds dk;kZy; esa ou laj{kd dk;kZy; esas inLFkkfir mi
80
inLFkkfir lgk;d ou laj{kd vFkok ou laj{kd vFkok mudh vuqifLFkfr esa
mudh vuqifLFkfr esa lacaf/kr ou izeaMy lacaf/kr ou laj{kd
inkf/kdkjh 4- ou laj{kd ,oa blls mij ds dk;kZy;
esa inLFkkfir fyfid@vk'kqfyfid
laoxZ@okgu pkyd@lewg ^^?k**
inLFkkfir dk;kZy; ds mi ou laj{kd
vFkok mudh vuqifLFkfr esa lacaf/kr ou
laj{kd@{ks=h; eq[; ou laj{kd
14- foÙk foHkkx (Finance Department)

dks"kkxkj inkf/kdkjh] fo'ks"k lfpo@vij lfpo]
mi@lgk;d dks"kkxkj inkf/kdkjh] funs'kd&Hkfo"; fuf/k]
ftyk ys[kk inkf/kdkjh] funs'kd&lkafLFkd foÙk]
ftyk Hkfo"; fuf/k inkf/kdkjh] izHkkjh inkf/kdkjh] foÙk ¼oS;fDrd nkok
ftyk jk"Vªh; cpr dk;Zikyd inkf/kdkjh fu/kkZj.k dks"kkax½ foHkkx
15- [kk| ,oa miHkksDrk laj{k.k foHkkx (Food & Consumer Protection Department)
vuqeaMy inkf/kdkjh] ftyk vkiwfrZ la;qDr lfpo@vij lfpo] funs'kd
inkf/kdkjh] ftyk izca/kd] fcgkj jkT; miHkksDrk laj{k.k
[kk| fuxe
16- lkekU; iz'kklu foHkkx (General Administration Department)

lekgj.kky; ds LFkkiuk 'kk[kk ds izHkkjh Hkkjrh; iz'kklfud lsok] voj lfpo
inkf/kdkjh] vuqeaMy inkf/kdkjh ¼lafonk½] fcgkj iz'kklfud lsok] voj
lfpo] fcgkj U;kf;d lsok] voj lfpo
vk’kqfyfid ,oa fyfidh; lsok fcgkj
lfpoky; lsok] voj lfpo
eq[;ky; LFkkiuk] voj lfpo
81
17- x`g foHkkx (Home Department)

iqfyl mik/kh{kd ¼eq[;ky;½ ¼1½ x`g foHkkx ¼vkj{kh 'kk[kk½ ds fy,
la;qä lfpo] x`g foHkkx ¼vkj{kh 'kk[kk½
¼2½ x`g foHkkx ¼fo'ks"k 'kk[kk½ ds fy,
la;qä lfpo ¼fo'ks"k 'kk[kk½ fcgkj] iVuk
17 (d) dkjk ,oa lqèkkj lsok,¡ fujh{k.kky;] dkjk dk;kZy;
dkjkèkh{kd la;qä lfpo&lg&funs'kd ¼ç0½
17 ([k) dkjk ,oa lqèkkj lsok,¡ fujh{k.kky;] izkscs'ku dk;kZy;
çèkku çkscs'ku inkfèkdkjh@mi funs'kd funs'kd] çkscs'ku p;kZ
17 (x) fcgkj vfXu'keu lsok
lekns"Vk&lg&ftyk vfXu'kke inkfèkdkjh jkT; vfXu'kke inkfèkdkjh&lg&funs'kd
17 (?k) x`g vkj{kh foHkkx
lekns"Vk&lg&ftyk vfXu'kke inkfèkdkjh lgk;d funs’kd ¼LFkkiuk½
17 (p) x`g j{kk okfguh] eq[;ky;
mÙkjnk;h inkfèkdkjh & ftyk çeaMyh; lekns"Vk@ojh; çeaMyh;
lekns"Vk@ojh; ftyk lekns"Vk dk lekns"Vk@egkfuns'kd&lg&egklekns"Vk
dk;kZy; dk dk;kZy;
17 (N) lSfud dY;k.k funs'kky;
lacafèkd ftyk lSfud dY;k.k inkfèkdkjh ç'kk[kk inkfèkdkjh] lSfud dY;k.k
funs'kky;
17 (t) vfHk;kstu funs'kky;
fudklh ,oa O;;u inkf/kdkjh lgk;d funs’kd ¼LFkkiuk½
17 (>) iqfyl egkfuns'kd dk;kZy;
ftyk@jsy ds iqfyl v/kh{kd ,oa iqfyl miegkfufj{kd ¼dkfeZd½
okgfu;ksa ds lekns"Vk
18- LokLF; foHkkx (Health Department)
flfoy ltZu funs'kd izeq[k
82
19- m|ksx foHkkx (Industries Department)

egkizca/kd] ftyk m|ksx dsUnz]mi fodkl vij lfpo@la;qDr lfpo ¼izHkkjh
inkf/kdkjh ¼oL=½@izkpk;Z] fcgkj js'ke ,oa LFkkiuk½@m|ksx funs'kd@funs'kd]
oL= laLFkku] ukFkuxj@ifj;kstuk gLrdj?kk ,oa js'ke@funs'kd] rduhdh
inkf/kdkjh] eyojh izlkj lg izf'k{k.k fodkl@funs'kd] [kk| izlaLdj.k
dsUnz@lgk;d m|ksx funs'kd ¼js'ke½ funs'kky;A
20- lwpuk ,oa tu lEidZ foHkkx (Information & Public Relations Department)
ftyk tu&lEidZ inkf/kdkjh@vij ftyk funs'kd@mi funs'kd ¼{ks=½@foHkkxh;
tu&lEidZ inkf/kdkjh ¼DDO½@voj lfpo
21- lwpuk izkoSf/kdh foHkkx (Information Technology Department)

&& fo"ks’k dk;Z ink-] lwpuk izkoSf/kdh foHkkx
22- Je lalk/ku foHkkx (Labour Resources Department)

funs'kd] funs'kky; fu;kstu ¼eq[;ky;½@ fo’ks"k lfpo@Jek;qDr]
funs'kky;] fu;kstu ,oa izf'k{k.k fcgkj&lg&fu;qfDr izkf/kdkjh@funs'kky;]
¼izf'k{k.k i{k½& lacaf/kr dk;kZy; ds fu;kstu ,oa izf'k{k.k ¼izf'k{k.k
dk;kZy; iz/kku ;Fkk izkpk;Z@izHkkjh i{k½@funs'kky; fu;kstu
izkpk;Z@lgk;d funs'kd ¼izf'k{kq½] bR;kfn ¼eq[;ky;½@funs'kd] fu;kstu ,oa izf'k{k.k
funs'kky;] deZpkjh jkT; chek
;kstuk&funs'kd fpfdRlk lsok,¡] {ks=h;
iz'kkldh; fpfdRlk inkf/kdkjh@lHkh
LFkkiuk izHkkjh] fudklh ,oa O;;u
inkf/kdkjh@lacaf/kr izeaMy ds mi
funs'kd izf’k{k.k] Jek;qDr] fcgkj
83
23- fof/k foHkkx (Law Department)

&& voj lfpo lg&fudklh ,oa O;;u
inkf/kdkjh] fof/k foHkkx
24- [kku ,oa Hkw&rRo foHkkx (Mines & Geology Department)

funs'kd] [kku ,oa HkwrRo foHkkx@mi vij lfpo] [kku ,oa HkwrRo foHkkx
funs'kd@lgk;d funs'kd
25- y?kq ty lalk/ku foHkkx (Minor Water Resources Department)

eq[; vfHk;ark] y?kq ty lalk/ku foHkkx mi lfpo] y?kq ty lalk/ku foHkkx
26- vYila[;d dY;k.k foHkkx (Minority Welfare Department)

ftyk vYila[;d dY;k.k inkf/kdkjh fo'ks"k lfpo&lg&funs'kd
27- iapk;rh jkt foHkkx (Panchayati Raj Department)

ftyk iapk;r jkt inkf/kdkjh funs’kd iapk;rh jkt] mi lfpo
28- lalnh; dk;Z foHkkx (Parliamentary Affairs Department

&& mi lfpo
84
29- ;kstuk ,oa fodkl foHkkx (Planning & Development Department)

ftyk ;kstuk inkf/kdkjh] lHkh dk;Zikyd ¼1½ ;kstuk ,oa fodkl foHkkx
vfHk;ark] LFkkuh; {ks= vfHk;a=.k laxBu] ¼eq[;ky;½&vij lfpo
dk;Z izeaMy] ftyk lkaf[;dh inkf/kdkjh] ¼2½ vFkZ ,oa lkaf[;dh funs’kky; ,oa
iz[kaM fodkl inkf/kdkjh eqY;kadu funs’kky;& vij lfpo
¼3½ fcgkj jkT; ;kstuk i"kZn& la;qDr
lfpo
¼4½ LFkkuh; {ks= vfHk;a=.k laxBu& eq[;
vfHk;ark] ;kstuk ,oa fodkl foHkkx
30- yksd LokLF; vfHk;a=.k foHkkx (Public Health Engineering Department)

dk;Zikyd vfHk;ark] v/kh{k.k vfHk;ark] vfHk;ark izeq[k
{ks=h; izeq[k vfHk;ark
31- e| fu"ks/k] mRikn ,oa fuca/ku foHkkx (Prohibition, Excise & Registration Department)
voj fuca/kd@ftyk voj fuca/kd] mRikn vij lfpo ¼fuca/ku i{k½] vij lfpo
i{k& lgk;d vk;qDr e|fu"ks/k@v/kh{kd ¼mRikn i{k½] lgk;d fuca/ku egkfujh{kd
e|fu"ks/k la;qDr vk;qDr e|fu"ks/k
32- jktLo ,oa Hkwfe lq/kkj foHkkx (Revenue & Land Reforms Department)
vij lekgÙkkZ] ftyk Hkw&vtZu inkf/kdkjh] funs'kd&pdcanh] funs'kd&Hkw&vfHkys[k
vuqeaMy inkf/kdkjh] Hkwfe lq/kkj mi ,oa ifjeki] funs'kd&Hkw&vtZu] la;qDr
lekgÙkkZ] vapy vf/kdkjh] lgk;d lfpo@vij lfpo@fo'ks"k lfpo
cankscLr inkf/kdkjh] pdcanh inkf/kdkjh ¼LFkkiuk½
85
33- iFk fuekZ.k foHkkx (Road Construction Department)

dk;Zikyd vfHk;ark v/kh{k.k vfHk;ark@eq[;
vfHk;ark@vfHk;ark izeq[k@la;qDr lfpo
34- xzkeh.k fodkl foHkkx (Rural Development Department)

&& vij lfpo]
xzkeh.k fodkl foHkkx
35- xzkeh.k dk;Z foHkkx (Rural Works Department)

dk;Zikyd vfHk;ark&xzkeh.k dk;Z izeaMy vfHk;ark izeq[k] vij lfpo@la;qDr
lfpo] eq[; vfHk;ark
v/kh{k.k vfHk;ark
36- foKku ,oa izkoSf/kdh foHkkx (Science & Technology Department)

&& mi funs'kd ¼iz-½
37- vuq- tkfr ,oa vuq- tutkfr dY;k.k foHkkx (SC & ST Welfare Department)
ftyk dY;k.k inkf/kdkjh foHkkxh; voj lfpo
38- lekt dY;k.k foHkkx (Social Welfare Department)

ftyk izksxzke inkf/kdkjh funs'kd@LFkkiuk izHkkjh@la;qDr lfpo
86
39- xUuk m|ksx foHkkx (Sugarcane Industries Department)

lacaf/kr ftykUrxZr lgk;d funs'kd@mi bZ[kk;qDr] fcgkj
funs'kd] bZ[k fodkl@lgk;d bZ[kk;qDr]
mÙkj fcgkj] eqt¶Qjiqj@fo'ks"k bZ[k
inkf/kdkjh@bZ[k inkf/kdkjh@bZ[kk;qDr]
fcgkj
40- ifjogu foHkkx (Transport Department)

ftyk ifjogu inkf/kdkjh@la;qDr mi lfpo@la;qDr lfpo
vk;qDr&lg&lfpo] {ks=h; ifjogu
izkf/kdkj
41- i;ZVu foHkkx (Tourism Department)

&& vij lfpo] Ik;ZVu foHkkx
42- uxj fodkl ,oa vkokl foHkkx (Urban Development & Housing Department)
uxj vk;qDr] uxj dk;Zikyd inkf/kdkjh fo'ks"k lfpo ¼izHkkjh inkf/kdkjh LFkkiuk½
voj lfpo ¼izHkkjh LFkkiuk½
43- fuxjkuh foHkkx (Vigilance Department)

&& la;qDr lfpo ¼LFkkiuk½
87
44- ty lalk/ku foHkkx (Water Resources Department)

&& voj lfpo] voj lfpo ¼izca/ku½
88
lkekU; iz'kklu foHkkx
flapkbZ cSjd & 1] gkfM±x jksM] iVuk & 800 015
VsfyQksu ,oa QSDl% 0612&2215908
osclkbV% http://bpsm.bih.nic.in
bZ&esy% bpsms1@gmail.com

Niyamawali

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fcgkj ljdkjh lsod f'kdk;r fuokj.k iz.

fcgkj iz'kklfud lq/kkj fe'ku lkslkbVh

fcgkj iz'kklfud lq/kkj fe'ku lkslkbVh

fcgkj iz'kklfud lq/kkj fe'ku lkslkbVh

Ø- fooj.k i`"B la[;k

iVuk&15] fnukad% 03-06-2019@

mldh lquokbZ dh tk ldsxhA

fcgkj jkT;iky ds vkns'k ls]

(vouh'k dqekj flag)

(vouh'k dqekj flag)

7. Procedure for disposal of the complaint application:

(Avaneesh Kumar Singh)

Deputy Secretary to Government.

1- f'kdk;r fuokj.k iz.kkyh ds fgr/kkjd

2-3 blh izdkj vuq'kklfud ,oa foHkkxh; dk;Zokgh rFkk LFkkukarj.k@inLFkkiu@

lekgrkZ ls vU;wu Lrj ds inkf/kdkjh gksaxs] lsok f'kdk;r fuokj.k inkf/kdkjh ds

dk;kZy; dk Lrj tgk¡ ls f'kdk;r dk fuokj.k visf{kr gSA*½

lsok f'kdk;r fuokj.k dk;kZy;

dksbZ vU; tkudkjh] ftls f'kdk;rdrkZ

tk,axsA bl n`f"Vxr varj.k dk fopkj dj jgs ekeyksa dk lsok f'kdk;r fuokj.k

1- f'kdk;r ds :i esa ekus x, fdlh fo"k; dk gksus ds ckotwn mlls lacaf/kr

dk;kZy;] lsok f'kdk;r fuokj.k inkf/dkjh] ftyk% dfVgkj

f'kdk;r dh iath;u la[;k 7090110121800016

lsok f'kdk;r fuokj.k inkf/dkjh]

Kkikad& 709&00018] fnukad 27@05@2019

13- 'Positive/Negative ls fHkUu ekeys* ij dkjZokbZ

lkW¶Vos;j esa ntZ dh tk,xhA mYys[kuh; gS fd izR;sd lquokbZ esa f'kdk;rdÙkkZ

f'kdk;rdrkZ ds fy, miyC/k izfØ;k

Website access djus ds fy,

gkse ist ij esuw ds tfj;s %

2- ladYi ,oa vf/klwpuk,sa

ladYi ,oa vf/klwpuk,a ist ij

;gk¡ user ds }kjk fQMcSd fn;k tk

fcgkj ljdkjh lsod f'kdk;r

fcgkj ljdkjh lsod f'kdk;r

fcgkj ljdkjh lsod f'kdk;r

7- f'kdk;r ntZ djus dh izfØ;k

fcgkj ljdkjh lsod f'kdk;r fuokj.k

8- u;k f'kdk;r ntZ djsa

eksckby ij çkIr gq, OTP dks ;gk¡

9- u;k f'kdk;r ntZ djsa

GPF No., PRAN No., PPO No.,

lsokjr] lsokfuo`r ,oa vkfJr Hkh

10- u;k f'kdk;r ntZ djsa

f'kdk;r ls lacaf/kr fdlh Hkh nLrkost

11- vkosnu iwokZoyksdu QkWeZ submit djus ds ckn QkWeZ preview

f'kdk;rdrkZ QkWeZ preview ds tk¡p

12- f'kdk;r dh ikorh

çR;sd f'kdk;r ds fy,

13- f'kdk;r dh fLFkfr tkusa

f'kdk;r dh fLFkfr tkuus ds fy,

ftl f'kdk;r dk vafre vkns'k

14- f'kdk;r dh fLFkfr tkusa

f'kdk;r dh fLFkfr dk fçaV

15- vkns'k dh oscdkWih

vafre vkns'k dh webcopy

lsok f'kdk;r fuokj.k inkf/kdkjh ds fy, miyC/k çfØ;k

f'kdk;r ftuij lquokbZ tkjh gS

f'kdk;r ls tqM+h lHkh çfØ;k,sa

Dashboard ds Menu lsD'ku ls

Menu esa miyC/k lHkh

lHkh çkIr f'kdk;r ;gk¡ ektwn jgrs gS]

5- izkIr f'kdk;r dk fooj.k

f'kdk;r View djus ij f'kdk;r dk