Troubleshooting

4. Troubleshooting
4-1. Diagnostic Guide

4-1-1. Using the Diagnostic Guide App

1. Download the free app from your Android phone called Diagnostic Guide.

Diagnostic Guide

2. Select Diagnostic Guide.

3. TV Power ON.

Method 1. Method 2.
When the TV is on, press the Unplug the power cable and connect it
TV power button for 3 seconds. again.

Power ON

4-1
Troubleshooting

4. Press the Start button.

diagnosing...

5. The Diagnostics Results screen appears.

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 Troubleshooting

4-1-2. Flashing Symtom Codes

•• After TV is "COLD BOOTED" (AC Power Re-Cycled), Flashing symptom codes will operate and show the defect block with
number of LED flash.
•• Place a mirror or phone directly under Standby LED to observe flashing.

■■ Defect type and Number of LED flash

Defect Block Detection Method Number of LED Flash

OCB - LED Off No Blinking

Pas de clignotement

, Pas de clignotement
Blinks 1 time when cold Boot
Clignote 1 fois avec un démarrage à froid
•• Watch Dog Count → Reboot → Flash Pas de clignotement
Main Board 1 time Clignote 1 fois avec un démarrage à froid
Pas de clignotement 4 sec x 5 fois
•• Error → Flash Pas de clignotement 4 sec
Clignote 1 fois avec un démarrage àxfroid
5 fois
1 sec 4 sec
Clignote 1 fois avec un démarrage à froid
1 sec 4 sec
Clignote 4 démarrage
1 fois avec un sec àxfroid
5 fois
4 sec
4 sec x 5 foisx 5 fois
•• Error→ Reboot → Flash 1 sec 4 sec 4 sec
4 sec x 5 foisx 5 fois
Panel 2 time 1 sec 4 sec(10min)
4 sec
•• Error → Flash (after 10m) 1 sec 4 sec
4 sec(10min) 4 sec x 5 fois
4 sec
4 sec x 5 foisx 5 fois
4 sec(10min) 4 sec
4 sec x 5 foisx 5 fois
4 sec
4 sec(10min)
•• Error → Reboot → Flash 4 sec(10min)
4 sec 4 sec x 5 fois
SMPS 3 time 4 sec x 5 fois
•• Error → Flash 4 sec 4 sec x 5 xfois
5 fois
4 sec 4 sec x 5 fois
20~30sec
4 sec
20~30sec 4 sec x 5 fois
4 sec x x5 5fois
fois
BT/WiFi •• Cold Boot → 30 sec after module starts 4 time 20~30sec
4 sec
4 sec x 5 fois
x 5 fois
20~30sec 4 sec
4 20~30sec
sec(30sec)
x 5 fois
4 sec(30sec) 4 sec x 5 fois
4 sec
•• Cold Boot → 30 sec after module starts 4 sec(30sec) 4 sec
x 5 fois
AOC 5 time 4 sec(30sec)
•• Signal level below threshold 4 sec(30sec)

Cold Boot

• OCB – One Connect Box AOC – Active Optical Cable

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Troubleshooting

■■ Diagnostic Method - LED flashing

After the TV is “ COLD BOOTED ” (AC Power Restart), flash symptoms occur and the number of LEDs blinking can be used to
detect bad blocks.

If you put a mirror or cell phone under a standby LED, you can check the flash.

Problem item Inspection contents Cold Boot test method LED Blinking - Repeat 5 times after Cold Boot

•• LED Off (A13V Not

OCB LED Off
Detected)

Main Board •• LED off (A13V not

connected) WD - Watch
•• LED flashing in case of error /
dog count: Items that Cold Boot
Hardware: affect Main CPU such as LED flash
(BT/WiFi, WiFi / BT / Function, etc. once
Function, etc.) •• LED flashing in case of error /
•• T-CON error
Cold Boot

•• PI_DSF_MON Error Count

Panel / •• LED blinking after LED blinking
•• OCP-PMIC / USIT-OVP
USIT Cables 10 seconds of Cold Boot twice
Connect

•• A13V / B350 error / not •• LED Flickering in Error / Cold LED blinking
SMPS
detected Boot three times

•• LED blinking after 20 seconds

•• BT detection error
of Cold Boot LED blinking
BT/WiFi
•• LED blinking after 30 seconds four times
•• WIFI detection error
of Cold Boot

•• Serdes error count

AOC •• LED blinking within 60 LED blinking
(Optical Cable) •• RSSI signal error (TV only) seconds after Cold Boot five times
(Signal below threshold) Blink 0.3 seconds, then stop for 4 seconds

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 Troubleshooting

4-2. Function / IR Control

4-2-1. Function Test

[ On Screen Selections with Function Control ]

BT/WIFI/IR FUNCTION

Description Pin no Description

KEY_INPUT1 1 2 DGND
IR_OUT2 3 4 IR_OUT1

DGND 5 6 DGND

N.C. 7 8 DGND
LED Status/Function Switch
LED_STB_BS12 9 10 SENSOR_SDA_I2C
SENSOR_SCL_I2C 11 12 -
A5V 13 14 A5V
D+_USB_BTWIFI 15 16 D-_USB_BTWIFI
DGND 17 18 BT_WAKE
WIFI_NRESET 19 20 WIFI_WOW
WIFI_PHY_ON 21 22 DGND
UART_Tx 23 24 IR

<Main Board Connector Function Pins>

■■ FUNCTION/IR Control Test

1. TV in Standby
2. Check LED Status
3. If LED is OFF
99 Check 120Vac Power to the OCB
99 Check OCB Cable connections and Cable Condition
99 Check A13Vdc Supply in OCB with “OCB Self Test”
99 Check Function Assy is not damaged
99 Check Ribbon Cable Connection from Main to Function
99 Check Function Assy / Main Board
4. If LED is ON
99 Check Switch Operation activates Power / On Screen Display
99 Check Switch for stuck or miss-operation.
99 Check Operation with IR (Factory) Remote Control

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Troubleshooting

4-3. Power

■■ 43" / 50" / 55"

43 Inch

CNM801

CNL801

CNM801 (Main Connector)

Description Pin no Description

GND 1 2 ANA-DIM

Fuse A13V 3 4 PWM2_HIGH

A13V 5 6 PWM1_LOW

A13V 7 8 POWER_ON/OFF
A13V 9 10 GND
50 Inch GND 11 12 GND

CNM801
CNL801 (PANEL)

NO Description
1 1H-
CNL801 CH1 /
2 1L-
PWM1
3 1+

4 1+
5 2H- CH2 /
PWM2
Fuse 6 2L-
7 2+
8 2+
9 NC
10 NC
55 Inch
11 NC

CNM801 12 NC

CNL801

Fuse

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 Troubleshooting

■■ 60" / 65"

60 Inch CNM801 (Main Connector)

CNM801 Description Pin no Description
GND 1 2 ANA-DIM
A13V 3 4 PWM2_HIGH

A13V 5 6 PWM1_LOW

A13V 7 8 POWER_ON/OFF
CNL801 A13V 9 10 GND
GND 11 12 GND

CNL801 (PANEL)
Fuse
NO Description
CH2 /
1 1H- PWM2
2 1L-

3 1H/L +
65 Inch CH1 /
4 2H-
PWM1
5 2L-
6 2H/L+
CNM801
7 3H-
8 3L-
9 3H/L+
CNL801 10 4H-
11 4L-
12 4H/L+

Fuse

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Troubleshooting

■■ 70" / 75" / 85"

70/75 Inch CNM801 (Main Connector)

CNM801
Description Pin no Description
GND 1 2 ANA-DIM
A13V 3 4 PWM2_HIGH

A13V 5 6 PWM1_LOW

A13V 7 8 POWER_ON/OFF
A13V 9 10 GND
CNL801 GND 11 12 GND

CNL801 (PANEL)
Fuse
NO Description
CH2 /
1 1H-
PWM2
2 1L-

3 1H/L +
85 Inch
CNM801 4 2H-
5 2L- CH1 /
PWM1
6 2H/L+
CH4 /
7 3H-
PWM2
8 3L-
9 3H/L+
10 4H-
CH3 /
CNL801 11 4L-
PWM1
12 4H/L+

Fuse

Panel BL : Four Sets of LED BL Strings

•• If only one PWM varies the screen backlight will get dimmer but change color shade to yellow or blue.
•• PWM1 (Blue) & PWM2 (White) that changes with backlight level.
(if Blue is 0V - "Yellow" if "white" 0V "Blue" Backlight error would appear)
•• Backlight String Failures now create a Blue or Yellow Backlight

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 Troubleshooting

4-3-1. TV POWER STANDBY Test

1. TV in Standby

99 Standby LED Indicator (Note: Status can be changed in user menu and may default off)

2. If Not Lit: (and should have been lit with status setting)

99 AC120Vac Line

3. If missing:

99 120Vac Source/Power Cord

4. If TV does not power on:

99 Resistance on SMPS FUSE after first removing AC power cord.

5. If fuse is open:

99 replace SMPS.

6. If fuse is OK:

99 Standby: A13V (Always On) supplies to Main Board.

99 replace Main Board

7. If still missing remove the SMPS connector to the Main Board:

99 Standby A13V again

-- If OK replave the Main Board.
-- If still missing replace SMPS.

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4-3-2. TV POWER ON SEQUENCE TEST: Simplified Version (without meter)

1. Verify Standby Light

-- If missing perform Standby Test / Function Test

2. Power the TV On

99 Standby LED changes and TV Powers On

3. If Standby light won’t change (doesn’t turn off or flash)

99 Check with both Remote & Function Control Power commands

-- If still no change perform Function test
-- If OK replace Main Board

4. If Standby LED Flashes and TV won’t power on

• Disconnect Panel Cables from Main Board
• Power the TV On

99 TV Powers On (Audio OK / Backlight OK / No video)

-- If TV now Powers On replace Panel
-- If TV still won’t Power On replace Main Board

5. Verify Audio is OK & Backlights Turns On

• If No Audio perform “Audio Troubleshooting” Test
• If No Backlight perform “Backlight Test”

4-3-3. TV POWER ON SEQUENCE Test: Extended Version

1. Power TV On

99 POWER ON .2Vdc (when off) changes to 3.3Vdc (on)

• Note: Will stay On for short time when powered off.

2. If voltage error or no change:

99 Jog Function & IR Control Test

3. If OK replace Main Board:

99 All 13V supplies for approx. 12.7VDC

4. If any wrong voltages, remove SMPS connector to Main Board:

99 All A13V again for 12.7VDC

-- If voltages are now OK replace the Main Board
-- If voltages are still wrong replace SMPS

5. Verify Backlight Turns On

• If No Backlight

99 Check PWM1 & PWM2 Backlight On/Off & Dim Controls:

for approx. 1Vdc – 2.5Vdc depending on backlight dimming level.
-- If missing/error replace Main Board.
-- If OK perform backlight test

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 Troubleshooting

4-3-4. BACKLIGHT Test

1. Activate Backlights Test : Disconnect Lead Cable from Main to Power supply.

99 TV Screen for active backlight LEDs.

2. If No BACKLIGHTS

99 Check BL Supplies (CH1, CH2) on SMPS (approx. 270Vdc for 65”)

99 Also Check CH3, CH4 included for TVs 75” & larger
-- If missing replace SMPS Board.

3. If BACKLIGHTS ON BUT PANEL BL or BL Section is “Yellow” or “Blue”

99 Use same “No Backlights” test for step 2.

BACKLIGHT DIMMING PROBLEMS

-- Reconnect lead cable from Main to SMPS (TV in normal operation)
-- Go to Menu > Picture > Expert Settings > Backlight and vary level (0 ~ 50)
-- If no backlight changes are observed vary the level again:

99 Check PWM1 (Blue) / PWM2 (White) control voltages (CNM801) varies approx. 0.5V – 2.5Vdc (dark to bright)
-- If either one doesn’t vary voltage replace Main/T-Con Board.
-- If both vary voltage replace SMPS.

* NOTE: If only one PWM varies the screen backlight will get dimmer but change color shade to yellow or blue.

• PWM1 Blue & PWM2 White that changes with backlight level (if Blue is 0V - “Yellow” if “white” 0V “Blue” Backlight error
would appear)

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Troubleshooting

4-4. Video

4-4-1. Customer Picture Test

■■ MAIN/T-CON BOARD

Main Section Pre-FRC Post FRC Results Problem

99 Check Signal Source and

Pass Pass Pass
other inputs

99 Replace Main/T-CON
Fail Pass Pass
Board

99 Replace Main/T-CON
Fail Fail Pass
Board

99 Replace Main/T-CON
Fail Fail Fail Board or Panel
(verify symptom)

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 Troubleshooting

4-4-2. Test Patterns

1 Scaler Pattern 5 SoC TCON Test Pattern

TV Main Board

Main IC FRC
T-CON

PANEL
2 US Post Pattern 4 FRC Post Test Pattern

3 FRC Post Test Pattern

■■ Check Test Patterns

•• ENTER : Factory mode → SVC → Test Pattern

1. Verify "Scaler Pattern".

2. Verify "US Post Pattern".

3. Verify "FRC Pre Test Pattern".

4. Verify "FRC Post Test Pattern".

5. Verify "SoC TCON Test Pattern".

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Troubleshooting

4-4-3. TROUBLESHOOTING VIDEO PROBLEMS – New combined MAIN Models

■■ VIDEO Test

MAIN / T-CON BOARD

Pre Scaller & POST FRC
PRE FRC Section TCON Section PANEL
US Post Section

Customer Picture & Customer Customer

New Video Test Picture Test 2 Picture Test 3

Mute 369 Mute

May not be available

for Larger models
Mute 147 Mute PRE FRC POST FRC over 70 inches
(Factory Mode) (Factory Mode)

99 Video Operation 99 Video Operation 99 Video Operation 99 Video Operation •• Check Panel
Generated on Generated at Pre Generated at Generated at
Main Section. FRC Section Post FRC Section T-CON Section. •• If Noisy Video:

99 SocTCON
•• If OK: •• If OK: •• If OK: •• If OK:
Pattern in Factory
99 Source & Input 99 Replace Main 99 Replace Main 99 Replace Main Mode
Cables Board Board Board

99 Other inputs •• Use type of Noise

•• If Noisy: •• If Noisy: •• If Noisy: observed
(Bars, single lines,
•• If Noisy: 99 Post FRC Section 99 Mute 369 Mute 99 Main Board
video distortion,
99 Pre FRC Section 99 Panel etc to help).
Test Patterns

•• If noise is only on
one half of screen

99 check / swap
panel cables.

•• Verify Defective
Panel Cables,
Main Board or
Panel.

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 Troubleshooting

4-5. AUDIO

■■ AUDIO Troubleshooting: (One Connect Models)

Soure
Main Board Speakers
(TV)

AUDIO TEST

•• No TV Sound •• No HDMI Audio

99 Menu/Audio/Speaker Settings/set to TV Speaker 99 Source / HDMI Cable & OCB

•• Noisy/Distorted TV Audio •• Swap with other HDMI Inputs/Sources

99 Customer Menu/Support/ SOUND TEST •• Perform EDID Write in Factory Mode

(Can restore missing HDMI Audio).

•• If SOUND TEST FAILS (Missing/Noisy Audio) 99 Bulletins and Latest firmware on TV

99 Main Board /Connector/Cable

•• If not restored replace OCB Main Board
99 Speakers (compare resistance/quality)
•• External Receiver Issues: Check Audio Format PCM/Dolby
based on external Receiver
•• Compare audio level out to speakers with multi meter.

99 Replace defective Speakers or Main Board or Cable •• ARC Issues

99 HDMI Cable is input to the ARC Designated HDMI port

•• IF SOUND TEST OK
99 ARC (HDMI Control) is enabled on the external Receiver.
99 Audio Source & External Cables

99 With external Audio Generator (device or App)
99 Other Inputs
99 OCB/Cables (One Connect models)
•• Optical Digital Out Errors
•• Bluetooth Audio “Sound Share” Connection Issues
99 Sound Bar is in TV Mode
•• To Connect, Press & Hold Play Button until Sound Bar pairing
mode begins.

99 Red light from Optical Digital Out

If missing replace OCB Main board (OCB Models)

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Troubleshooting

4-6. Network
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

TV Router Internet

TV to Router “Failure” Router to Network “Failure”

99 Check Network Status 99 Check Network Status

99 Wired & Wireless MAC Address in Customer Support Menu. •• Instruct the customer the TV has proper connection to the
•• No Wired MAC Address: Replace Main Board router and is likely OK.

•• No Wireless MAC Address:

99 Check other devices using network are OK. If they test OK
99 Module cabling & voltages from Main Board.
this does not mean the TV should be working.
•• If operating voltages are OK but signal missing
Replace WiFi Module (WiFi / Bluetooth Module)
•• Try another source (Hotspot) to test/show TV Network
99 Proper security passcode operation.
99 Check Wi-Fi signal strength at TV (use Wi Fi Analyzer or
similar App)
•• Try another source (Hot spot or Test Router)

99 Check related Bulletins

99 Check Factory Mode / SVC / Info/ Wi Fi Error Count

(replace module for high error counts)

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 Troubleshooting

■■ Using the Wifi Analyzer App

1. Download free Wi-Fi Analyzer App (Android)

2. Select Network under test

3. Check Signal Strength Meter at both router location

and TV location.

99 Check other Wi-Fi Signals in the area.

99 Check for competing adjacent channels.

99 Check for current & recommended Channel

Locations.

<Wi-Fi Signals> <Competing> <Ideal Channel Location>

4-17
Troubleshooting

■■ Wired LAN Operation (TV to Router) Test

•• Use an external Router and LAN Cable for testing.

(No Internet connection required or used in this example)

•• Wired LAN Operation Test

External Router And LAN Cable 1. Connect a known good external LAN Cable
and Router to the TV for testing,

2. Select Menu / Network / Network Settings /

Network Type / Wired / Connect

3. Verify connection: TV to router. The Router to

Internet will not connect in this test.

The TV is OK if connection to the Router is

verified . Inform the customer to check their
LAN Cable and Router.

(NOTE: Previous Model Year - On Screen Display Example)

1) Wi-Fi Security Key

2) Distance between the wireless router and TV

3) Go to TV Web Browser / Go to speedof.me / testmy.net

• HD Video Streaming - 5Mbps and up
• UHD Video Streaming - 25Mbps and up
• Check Latency less than 50ms

4-18
 Troubleshooting

4-7. Smart Hub

■■ Smart Hub Connection Test

<TV> <Router> <Internet> <Samsung Server>

▶ Go to Menu > Support > Self Diagnosis > Start Smart Hub Connection Test
Network/ Samsung Samsung
DNS Test ISP Blocking
Gateway Server Test Apps Test

•• If it Fails •• If it fails •• If it fails •• If it fails •• If it Fails

99 TV to Router 99 DNS setting 99 Internet Service 99 Network Status •• Reset Smart Hub
Connection Test in in “Network Provider is Active •• If OK 99 Samsung Apps
“Network Trouble Settings” load correctly
99 With DNS setting •• Reset Smart Hub
- shooting” •• If DNS is set at 8888 •• If it Fails
99 Terms of
manually
99 With Hot Spot Agreement are •• Perform “Apps
99 settings are accepted. Reset” in Factory
correct (may be Mode
set to 8.8.8.8 to •• Go to Smart Hub
prevent Netflix and complete
issues) Terms of
•• If it still fails Agreement and set
up information
99 DNS Test with
setting to Auto 99 Samsung Apps
Mode load correctly
•• If it fails both •• Before selecting an
Manual & Auto App, allow Apps to
•• problem is ISP or load or failure will
Router re-occur.

For Netflix Operation/Connection Issues: For Streaming Issues:

99 Check Certificate & Netflix ESN Status in Factory Mode. •• Go to YouTube - Select a 4K Video

•• If Certificate and ESN exists, “CO”, “NfO”, change the DNS •• Go to Menu at bottom / Select More Options
to 8.8.8.8 99 Check “Stats for Nerds”
•• If Certificate is missing, “C/” replace the TV’s Main board.
99 Check Speed for 5 Mbps (minimum HD streaming)
•• If ESN number is missing: NF/ do not replace the Main
99 Check Speed Speed for 25 Mbps (minimum 4K Streaming)
Board.
-- Reset TV Clock and check for correct Time & Date.
Netflix relies on correct settings.
-- Reset Smart Hub. / Reset Apps In Factory Mode

4-19
Troubleshooting

4-8. BlueTooth/WiFi Module

•• Go To Factory Mode → SVC → Error Count and verify WiFi/BT Error Counts

Bluetooth / Wifi Module

Description Pin no Description

Pin24 Pin1 KEY_INOUT1 1 2 DGND
IR_OUT2 3 4 IR_OUT_1

DGND 5 6 DGND

NC 7 8 DGND
LED_STB_BS12 9 10 SENSOR_SDA_I2C
SENSOR_SCL_I2C 11 12 -
A5V 13 14 A5V
D+_USB_BTWIFI 15 16 D-_USB_BTWIFI
DGND 17 18 BT_WAKE
WIFI_NRESET 19 20 WIFI_WOW
WIFI_PHY_ON 21 22 DGND
UART_Tx 23 24 IR

<Main Board Connector Function Pins>

■■ About This TV to check

•• Go To Settings → Support → About This TV

99 Wired MAC Address (missing or error - replace Main

Board)

99 Wireless MAC Address

99 Bluetooth Address
-- If Bluetooth Address or Wireless MAC Address are
missing or errors exist

99 BT & Wi-Fi Connector Voltages. If Voltages are OK but

no BT or Wi-Fi Signals voltage(s), replace defective
Module.

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 Troubleshooting

4-9. Device Care

You can run Device Care to diagnose and optimize your TV. Device Care can also check and optimize the TV's storage.
If any problem is found, the TV needs technical support.

Start Device Care

Manage Storage Self Diagnosis Request Support

Start Device Care Manage Storage

Self Diagnosis Request Support

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Troubleshooting

■■ Start Device Care

•• > > Settings > Support > Device Care > Start Device Care

Auto Status Test: Start Device Care

•• Diagnose power on/off

•• Diagnose picture quality
•• Diagnose sound quality
•• Diagnose external device connection
•• Diagnose network connection
•• Diagnose TV remote
•• Diagnose broadcast signal and channel status
•• Diagnose HDMI Inputs Status
•• Diagnose storage and memory
•• Free up memory by clearing cached memory
•• Free up memory by closing unused background apps

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 Troubleshooting

4-10. Factory Mode

4-10-1. Setting TV into Factory Mode

Factory Remote
1. Power TV ON.

2. Select TV Source.

3. Info → Factory.

AA81-00243A 4. Use MENU for return.

(Service Remotes)

Samsung IR Remote
1. TV Power Standby.

2. Press as follows.
• Remote Button NTSC MUTE 1 8 2 POWER

AA81-00243B PAL INFO MENU MUTE POWER

(Recommended)

4-10-2. Important Items to check and perform

•• Option (must set Option Bytes when replacing Main Board.)
•• Option → Factory Reset (returns TV to out of box condition.)
-- Must perform when replacing Main Board or Full One Connect)

•• SVC → Info → ER Count (Important to check for errors.)

-- Resets to 0 with Factory Reset.
99 Check before resetting TV
•• SVC → Test Patterns (Use to check / troubleshoot) videos errors.
•• Control → EDID (Use to Reset HDMI Operational Errors)

■■ Setting Option Bytes Table Home Updates Exit

1. Enter Factory Mode with Service Remote (only). Factory Reset

Type 65S1ZE8TA
2. Check “Option Bytes Table” located on GSPN (Fast Track or Tips).
Writing Type Success
3. Select Option.
Local Set EU
4. Select each item to change.
SW Model QAQ90D
5. Can Use new Writing Type to enter model. Front Color QAQN900A-Q65AA
(if entered wrong it will not change.)
Writing Front Color
6. Soft power TV Off to load. Model Code QA65Q60BAUXZN
TUNER -
Ch Table NONE

4-23
Troubleshooting

■■ Performing Factory Reset

1. Enter Factory Mode.

2. Select Option → Factory Reset

3. TV will power off.

4. Perform ALL TV Settings. (New out of box condition)

First Screen Appearing in Factory Mode

•• Sample : QA65Q60BAUXZN

T-NKLAKUC-XXXX.XX
Home Updates Exit
T-NKTVTV-XXXX
T-NKEFP-XXXX Important Screen info:
Option
TIZEN-ONEMAIN-NlieL-RELEASE_XXXXXXXX.X -- Micom Version
-- Sub Micom
Control BT Version : ****
-- Tizen Platform Information
E-Manual : ****

Debug Blaster Version : ****

E-POP Version : ****
-- BT Version
EDID SUCCESS -- E-Manual
SVC HDCP SUCCESS -- Blaster Version
CALIB : AV /COMP / PC / HDMI -- E-POP Version
ADC/WB Option :XXXXXXXXX,XX,XXXXXXXXXXXXX,NONE -- EDID Success (status)
-- HDCP Success (status)
Advanced FRC-[MUSE-MUSIT][120Hz][HW:****]
DIMMING-[DIRECT-6X8][XX]
-- FRC
LDFW1 : ----
-- Dimming
LDFW2 : ----
TCON-[LIKE-L]FW[107]DATA[T65S6U0M10]
-- LD FW version
-- T-Con
Model : XXXXXXXXXXXXX
Wired MAC SUCCESS -- Model
First Screen
Wireless MAC SUCCESS -- Wired MAC Success
Appearing in Factory Mode WIFI Version : **** -- Wireless MAC Success
CIP: FAIL/CIP ECP:---- -- WiFi Version
CO Nf/ W/HX PO AO O WS/DI/I/MP S/S/N/RO FP/CO/SIO
UX(X)
-- CO Status (“O” Operational)
NS//,1100
Factory Data Ver : ** / Fixde Ver : **
-- Factory Data Version
EERC Version : ** / WB Ver : ** -- EERC Version
PEQ Version : 34/WB Ver : 2
-- D
 ate of Purchase – default
SmartControl : **** setting date
Board Info : ****/**/**/*/*/BN41-*******
(Factory Reset default)
Factory Reset in Production : ----
SID : ----
Date of purchase : --/--/----
SAMPLE

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 Troubleshooting

■■ Replacing Main Board

When replacing Main Board, certain values needs to be manually input in Factory menu to complete the replacement.

Steps to Replace Main Board

1. Enter Factory Menu (Use Factory Remote only).
-- Power TV on : Select TV Source / Info / Factory / Option

2. Change Each value according to the TV Model.

-- Type, Writing Type, Local Set, SW Model, Front Color, Model Code must be set to correct value.

•• Sample Model : QA65Q60BAUXZN

Type
•• Check Panel label (located in the back chassis of panel) and choose same Type code from the list.
Home Updates Exit
CY-TA065JMHV2H/V
Factory Reset

**XX Type 65S1ZE8TA

2020.01.XX
*****(***) 65S1ZE8TA Writing Type
Local Set EU_GER
SW Model QAQ800

**XX Front Color QAQN800B-Q65AB1

2022.0X.XX
Writing Front Color
65S1ZE8TA
Model Code QA65Q60BAUXZN
<Panel Label>
TUNER -
Ch Table NONE

* Reference to Type list in the Factory Menu

4-25
Troubleshooting

Writing Type
•• For Quick Entry of Type.

1. Confirm Type from Option Byte Table for your TV. Home Updates Exit
2. Select Writing Type.
Factory Reset
3. "Set Panel Type" appears. Type 65S1ZE8TA
4. Enter exact Model Type using cursors. Writing Type 65S6AUORT

5. Select OK. Local Set SA

6. Writing Type Success appears in the Option Table. SW Model

• If the model Type you entered doesn’t exist it will not load. <Select Writing Type>
• If you entered over 10 digits an Information screen box is full
appears.

7. Complete rest of Option Byte Table info.

8. Press soft power off with remote to enter settings.

NOTE 65SAUORT

•• If you made a mistake you can unplug the TV to prevent info

from changing options.

<Set Writing Type>

Home Updates Exit

Factory Reset
Type 65S1ZE8TA
Writing Type Success
Local Set SA
SW Model

<Writing Type Success>

Information
The box is full. You can't enter any more
text.

OK

<Writing Type digits exceeded>

Local Set
•• Set according to Local region(country)

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 Troubleshooting

SW Model
•• Check Label Rating of the TV (located on the Rear Cover).
-- SW Model is digits after "/" in Version No.
-- Choose same SW Model code from the list.

Home Updates Exit

Factory Reset
Type 65S1ZE8TA
Writing Type
Local Set SA
SW Model QAQ800
Front Color QAQN800B-Q65AB1
Writing Front Color
Model Code QA65Q60BAUXZN
TUNER -
Ch Table NONE

* Reference to SW Model list in the Factory Menu

XXXX / QAQ800

<"SW Model" in Label Rating>

4-27
Troubleshooting

Front Color
•• Check Label Rating of the TV (located on the Rear Cover).

Home Updates Exit

Factory Reset
Type 65S1ZE8TA
Writing Type
Local Set SA
SW Model QAQ800
Front Color QAQN800B-Q65AB1
Writing Front Color
Model Code QA65Q60BAUXZN
TUNER -
Ch Table NONE

* Reference to Front Color list in the Factory Menu

QAQN800B-Q65AB1

<"Front Color" in Label Rating>

4-28
 Troubleshooting

Model Code
•• For Quick Entry of Model Code.

1. Confirm Model Code from Option Byte Table for your TV. Home Updates Exit
2. Select Model Code.
Factory Reset
3. "Set Model Code" appears. Type 65S1ZE8TA
4. Enter exact Model Code using cursors. Writing Type

5. If you entered over 19 digits an Information screen box is full
appears.
6. IMPORTANT: It will accept wrong model code, be sure to enter
correct code
7. Complete rest of Option Byte Table info.
Local Set SA
SW Model QAQ800
Front Color QAQN800B-Q65AB1
Writing Front Color
Model Code QA65Q60BAUXZN

8. Press soft power off with remote to enter settings. TUNER -

<Select Model Code>

QA65Q60BAUXZN

<Set Model Code>

Information
The box is full. You can't enter any more
text.

OK

<Model Code digits exceeded>

Home Updates Exit

Factory Reset
Type 65S1ZE8TA
Writing Type
Local Set SA
SW Model QAQ800
Front Color QAQN800B-Q65AB1
Writing Front Color
Model Code QA65Q60BAUXZN

<Wrong Model Code Entry>

4-29
Troubleshooting

■■ SVC / Test Patterns

1 Scaler Pattern 5 SoC TCON Test Pattern

TV Main Board

Main IC FRC
T-CON

PANEL
2 US Post Pattern 4 FRC Post Test Pattern

3 FRC Post Test Pattern

1. Verify "Scaler Pattern" and "US Post Pattern". Scaler Pattern OFF

2. Verify "FRC Pre Test Pattern". US Post Pattern OFF

FRC Pre Pattern 0

3. Verify "FRC Post Test Pattern".
FRC Post Pattern 0
4. Verify "SoC TCON Test Pattern".
SOC TCON Pattern 0

SOC TCON Pattern Level 255

FRC OSD Pre Pattern 0

FRC OSD Post Pattern 0

FRC2 Pre Pattern 0

FRC2 Post Pattern 0

SOC TCON2 Pattern 0

SOC TCON2 Pattern Level 255

SOC TCON3 Pattern 0

SOC TCON3 Pattern Level 255

■■ EDID > Write

Factory Mode > Control > EDID (Restoring HDMI Inputs)

1. Remove ALL HDMI connections EDID

2. Factory Mode/Control/EDID (Press Enter) Sub Option

3. Select EDID/OFF to ON (Right Arrow Key) EDID ON/OFF ON

4. Select EDID WRITE ALL (Enter) EDID WRITE ALL Success

5. Wait to Success (Right Arrow Key) EDID WRITE ALL Wait

6. Confirm EDID WRITE ALL Success (Menu Key) EDID WRITE ALL Success

4-30
 Troubleshooting

■■ SVC / Info / ER Count

Check each item listed.

•• Important Items

99 WD Count: Watch Dog

→→ Hardware related issue.

99 AR Count: Auto Reset

→→ Software (i.e. Apps) related.

99 WiFi Count
→→ Check all listed items
99 BT Count
→→ Check all listed items

99 VCC Fail Count

→→ DC Supply related - New 2018

4-31
Troubleshooting

■■ Writing Serial Number

Writing Serial Number
When replacing the main board, the replacement mainboard may have a serial number already entered.
This serial number is invalid and must be replaced with the serial number from the label on the back of the TV.

After replacing the main board, turn on the TV and go to Settings > Support > About This TV. If a serial number exists,
It must first be erased, follow the instructions below to enter the correct serial number.

1. Take a picture of the serial number on the label on the back of TV.
Option
2. Enter the Factory Menu using a Factory remote. Control
3. Select SVC > S/N > Writing S/N. Debug

4. When the soft keypad is displayed, if a serial number already exists, SVC
select "Delete All" to erase the existing serial number. ADC/WB
5. Use the soft keypad to enter the correct serial number from the Back Advanced
Cover label.
<Select SVC>
-- Carefully Check each digit to make sure all digits are entered
correctly. Test pattern
Upgrade
6. You must enter all 15 digits.
Other Setting
7. Click "Done" on the soft keypad to exit and save the serial number.
SVC Panel
8. Power off the TV, and then power it back on. S/N
9. Go to Settings > Support > About This TV, and then verify that the
<Select S/N>
correct serial number now appears in the About This TV screen.
Serial number
Writing S/N

Please contact Samsung if you are probles operating this device.

<Select Writing S/N>
Contact Samsung
- Web Site: Visit www.samsung.com, then select your contry.
- You can find the latest phone number of our Call Center on the website.
Product Information
- Model Code: xxxxxxxxxxx
- Serial Number: xxxxxxxxxxxxxxxxxxx
- Software Version: xxxxxxxxxxxxxxx
- Status Code: xxxx_x_x
- Sub-micom Version: xxxxxxxxx

Open Source License QR Code Close

<Back Cover label>

<Soft keypad>

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 Troubleshooting

4-11. Detail Factory Option

NOTE

•• If you replace the main board with new one, please change the factory option as well.
The options you must change are "Type".
•• "Option Setting Table" depends on the models or region.
-- After checking the exact model information, select the values for the "Option Setting Table".

•• QA**Q60BA**** information only. (** : 43/50/55/60/65/75/85 inches)

■■ PANEL Information

•• QA43Q60BAKXXV Side Version CB01

Vendor CSOT

Code BN95-08236B
PANEL
Spec CY-QB043HGHV2H/V

Type 43S6AU0QB

•• QA50Q60BAKXXV Side Version BB01

Vendor BOE

Code BN95-08235B
PANEL
Spec CY-QB050HGEV2H/V

Type 50B6AU0QB

•• QA55Q60BAKXXV Side Version CD01

Vendor CSOT

Code BN95-08224E
PANEL
Spec CY-QB055HGHV5H/V

Type 55S6AU0QB

•• QA60Q60BAUXZN Side Version UB01

Vendor SDC

Code BN95-08233B
PANEL
Spec CY-QB060HGSV2H/V

Type 60A6AU0QB

4-33
Troubleshooting

•• QA**Q60BA**** information only. (** : 43/50/55/60/65/75/85 inches)

■■ PANEL Information

•• QA65Q60BAKXXV Side Version FF01

Vendor SDC

Code BN95-08221E
PANEL
Spec CY-QB065HGLV5H/V

Type 65A6AU0QB

•• QA75Q60BAKXXV Side Version UE01

Vendor SDP

Code BN95-08226E
PANEL
Spec CY-QB075HGSV5H/V

Type 70Y6AU0QB

•• QA85Q60BAKXXV Side Version DD01

Vendor INX

Code BN95-08374E
PANEL
Spec CY-QB085HGNV5H/V

Type 85D6AU0QB

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 Troubleshooting

4-12. RS-232C

■■ RS232C Control
-- Port : COM#(Serial)
-- Baud rate : 115200
-- Data Bit : 8 bit
-- Parity : None
-- Stop Bits : 1
-- Flow Control : None

■■ Description of RS232C

Pin# Name Full Name Pin# Name Full Name Pin# Name Full Name

1 CD Carrier Detect 4 DTR Data Terminal Ready 7 RTS Request To Send

2 RxD Received Data 5 GND Signal Ground 8 CTS Clear To Send

3 TxD Transmitted Data 6 DSR Data Set Ready 9 RI Ring Indicator

4-35
Troubleshooting

4-13. Updating the TV’s Software

View your TV's software version and update it if necessary.

DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on
automatically after completing the software update. All video and audio settings return to their
CAUTION default settings after a software update.

•• > Settings > Support > Software Update

■■ Updating through the Internet

•• > Settings > Support > Software Update > Update Now

Updating from the Internet requires an active Internet connection.

■■ Updating through a USB device

•• > Settings > Support > Software Update > Update Now

After downloading the update file from the Samsung website and storing it on a USB device, connect the USB
device to the TV to update.
To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the
USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.

■■ Updating the TV automatically

•• > Settings > Support > Software Update > Auto Update

If the TV is connected to the Internet, you can have the TV update its software automatically while you are
watching the TV. When the background update is completed, it is applied the next time the TV is turned on.

If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this
function disabled, use the Select button to turn it off.

This function may take a longer time if another network function is running concurrently.

This function requires an Internet connection.

4-36