Philip crosby

la théorie de la gestion de
qualité
réalisé par : encadré par:
 Mr KERKOUCH
• ZAHRA LBBAGUE
• LEILA LAAZIZ
• HANANE ZAIM
• BOUCHRA RISSANI
 PLAN:
introduction:
I. La théorie de la gestion de la
qualité:
● Définition de la qualité
● Définition de la gestion de la qualité
● Les avantages de la gestion de qualité

II. La qualité selon Philip:

● Biographie de Philip Crosby
● La qualité seon Philip
● Les principes construbitions de Philip

conclusion:
Introduction
 01

La théorie de la
gestion de la
qualité
 Définition de la qualité

“Lensemble des propriétés et caractéristiques d un produit

qui lui confère l’aptitude a satisfaire les besoins explicites
ou Implicites de l’utiisateur .”
—selon ISO 1994
 Définition de la
gestion de la qualité

la gestion de la qualité, ou Le management de la qualité, est une discipline du

management regroupant l'ensemble des concepts et méthodes visant à satisfaire
les clients d'un organisme (en général les entreprises, associations, organismes
publics) et à fournir des produits et services correspondant à leurs attentes.
Les avantages de la
gestion de la
qualité
La prévention des erreurs &
Les accidents ou incidents
 Jupiter
Une meilleureJupiter
planification desthe
is a gas giant and
opérations biggest planet of them all

Venus
MarsVenus has a beautiful name and is
the second planet from the Sun
Despite being red, Mars is actually
a very cold place

Mercury
It’s the closest planet to the Sun
and the smallest of them all
 Mission Vision

Le renforcement de la communication interne

L'augmentation de la rentabilité
Consulting proposal

Services Fees Invoices

Mercury is the closest planet Venus is the second planet Despite being red, Mars is
to the Sun from the Sun actually a cold place

Expenses Materials Terms

Jupiter is the biggest planet Saturn is composed of Neptune is the farthest
of them all hydrogen and helium planet from the Sun
A picture is worth a
thousand words
Remember this
fact
Images reveal large amounts of
data, so remember: use an image
instead of a long text. Your
audience will appreciate it
Answers and supporting arguments
How can the company reduce costs by 10%?

Reduce costs by $5 million through

operational improvements

Outsource non-core Simplify core functions Review supplier cost to

functions to save $3M processes to save $1M save $1M

Evaluate cost and service
level of potential partners
Select non-core functions
Choose one partner for
each function
Design current processes
Compare current process to
best-in-class benchmarks
Adopt best practices based on
benchmarks
Select and review current
supplier costs
Evaluate cost of potential
alternative suppliers
Negotiate supplier
contracts/choose options
Initiative prioritization matrix: impact & effort

Impact
An initiative with a high impact
would mean one of the following:
● The initiative needs to happen
in order to achieve the desired
future state
● ●
The initiative will
significantly reduce the cost
or increase our revenue
Effort
The “effort” criteria is assessed
based on the following concepts:
● Ease of implementation
● Time frame required
Resources required (number
of people, capital investment,
etc.)
Prioritization matrix
Initiative Impact Effort

1 List all your potential initiatives Very high

2 List all your potential initiatives High

3 List all your potential initiatives Low

4 List all your potential initiatives High

5 List all your potential initiatives Very high

6 List all your potential initiatives High

 03
Change management
You can enter a subtitle here if you need it
Change management approach

Do you know what helps you make your point clear?

Lists like this one:

● They’re simple
● You can organize your ideas clearly
● You’ll never forget to buy milk!

And the most important thing: the audience won’t miss

the point of your presentation
Business case

Mercury is the closest Saturn is composed of

01 Business name 04
planet to the Sun hydrogen and helium

Jupiter is the biggest Company Mars is actually a very

02 05
planet of them all logo here cold place

03 Venus is the second 06 Neptune is the farthest

planet from the Sun xx/xx/xx planet from the Sun
Competitor comparison table

Attributes Competitor A Competitor B My business

Price $360 $320 $300

Quality Low Medium High

Customer age 20-40 18-45 18-50

Reputation Bad Average Good

Location Spain Italy USA

Target
Hobby 1 50% Mars
Mars is actually
Hobby 2 60%
a cold place
Hobby 3 70% Mercury
Mercury is the
Hobby 4 80% smallest planet

Anna Wilson Venus

50%
Age Venus has a beautiful name and is the
second planet from the Sun. It’s
30 years old terribly hot, even hotter than Mercury,
Occupation and its atmosphere is extremely
poisonous 50%
Lawyer
Implement, track & manage progress
Manage progress

Progress Status Link

Venus 40% www.yourlinkhere.com

Mars 35% www.yourlinkhere.com

Neptune 70% www.yourlinkhere.com

Jupiter 15% www.yourlinkhere.com

Earth 85% www.yourlinkhere.com

Ceres 60% www.yourlinkhere.com

Change management strategy & plan
Size of the change
Insert name of Insert name of Insert name of
Extreme
the change the change the change

Complexity of the change

Insert name of Insert name of Insert name of
High
the change the change the change
Insert name of
Medium
the change

Moderate

Low

1 team 1 business
1 division Half company Extreme
impacted unit
 Implementing changes
04 You can enter a subtitle here if you need it
Sales and strategy plan

01 02 03

Implementation Internal analysis External analysis

05 04

Sales plan Sales strategy

$489,300
Big numbers catch your audience’s attention
About the terms of the agreement

Mars
Mars is actually
a cold place

Mercury
Mercury is the
smallest planet

* Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
 $20,000 $15,000
Mars is actually a cold place Venus has a beautiful name

$10,000 $45,000
Mercury is the smallest planet Saturn has several rings
Management approach

Despite being red, Mercury is the

Mars is actually a smallest planet of
cold place them all

Juanary February March April

Venus is the second Saturn is a gas

planet from the Sun giant and has
several rings
Strategic alliances

Saturn
Saturn is composed of
hydrogen and helium
Answers and arguments
Write your question

Write your answer

Saturn Venus Jupiter

Saturn is a gas giant and Venus has a beautiful name Jupiter is a gas giant and
has several rings. It's and is the second planet the biggest planet in the
composed of hydrogen and from the Sun. It’s terribly Solar System. This planet
helium. It was named after hot, even hotter than was named after the
the Roman god of wealth Mercury, and its Roman god of the skies
and agriculture atmosphere is poisonous and lightning
Waterfall management plan

Requirements Mercury is the closest

planet to the Sun

Design Venus is the second

planet from the Sun

Implementation Jupiter is the biggest

planet of them all

Verification Saturn is composed of

hydrogen and helium

Maintenance Despite being red, Mars

is actually a cold place
Maturity model

Basic Standard Advanced

Mercury is the closest planet Venus has a beautiful name Despite being red, Mars is
to the Sun and the smallest in and is the second planet from actually a cold place. It’s full
the Solar System the Sun of iron oxide dust

30% 50% 70%

Profitability ratios
Worst peer Best peer

Return on sales (%) % % %

Return on equity (%) %

Return on net assets (%) % %

Return capital employed (%) %

Return on funds employed (%) % %

Company 1 Company 2 Company 3

Top 10 questions of business plans

01 What is your situation? 06 Who are the key players?

02 What is your vision? 07 How to make a difference?

03 How to reach your vision? 08 What is your marketing plan?

04 What do you offer? 09 What are your economics?

05 How big is the market? 10 What do you need to start?

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