CHRA PRACTICE QUESTIONNAIRE

* ITEMS ARE BASED ON HUMAN RESOURCE DEVELOPMENT - CH8 PERFORMANCE

MANAGEMENT AND APPRAISAL
*3RD PAGE CONTAINS THE KEY TO THE 10 ITEM QUESTIONS

1. It refers to the level of commitment employees make towards their employer and the
company, which can be seen with their willingness to stay at the firm and to go beyond the
call of duty.
A. Employee Loyalty D. Tenure
B. Employee performance E. No answer provided
C. Employee engagement

2. A key concern for all firms

A. Success D. Career planning and development
B. Succession planning E. No answer provided
C. Long tenure of employees

3. A type of ranking method where the performance of each employee is compared with the
performance of other employee within the company
A. Pearson comparison D. Performance comparison
B. Person comparison E. No answer provided
C. Period comparison

4. Janet Crisostomo, who is working in ABC company for a year, was recently evaluated by
her subordinates, peers, superiors and customers. What type of performance appraisal
method was used?
A. Full feedback appraisal method D. 360-degree source method
B. 360-degree feedback evaluation method E. No answer provided
C. 4-point source evaluation method

For questions 5-7,As a part of the company’s quarterly performance appraisal, Lois is
evaluating all employees under the IT department, HR department and Customer service
department. Upon finishing all evaluation sheets, the following results come up:

Name Score(50 pts. Departme

Maximum) nt
Employee A 48 pts HR
Employee B 34 pts. HR
Employee C 25 pts. HR
Employee D 25 pts. HR
Employee E 35 pts IT
Employee F 44 pts. IT
Employee G 48 pts IT
Employee H 30 pts. CS
Employee I 25 pts CS
Employee J 24 pts CS
Employee K 26 pts CS
5. In the table, What performance appraisal error probably occurred in the evaluation of
employees under HR department?
A. Central tendency D. Proximity error
B. Halo/Horn E. No answer provided
C. Recent behavior bias

6. Employee E is has been regarded as one of employees who performed well for the last
three performance appraisals. However, the latest performance appraisal he scored 35
points. He believes that his latest web design project, which didn’t satisfy the company
client , may have been the reason for such decrease in performance rating. What error
occurred in his situation?
A. Central tendency E. No answer provided
B. Proximity error
C. Recent behavior bias
D. Halo/Horn
7. Looking at the evaluation results of employees under customer service department. The
work from home CS employees believed that they all performed well. Is there’s an error that
might have occurred?
A. Central tendency D. Halo/Horn
B. Proximity error E. No, the evaluation has been fair.
C. Recent behavior bias

8. Formal grievance procedure provides employees an opportunity to appeal the appraisal

results that they received. This procedure is considered _.
A. Due diligence D. Valid appraisal
B. Due process E. Valid appellation
C. Legal processing

9. Evaluation may caused anxiety to the employee being evaluated.

A. It can take into several forms such as discontent, apathy and turnover.
B. It could never cause outright resistance
C. Both A and B is true
D. Only A is true
E. Only B is true

10. Cristi knows the business process of the construction company she currently work at and
can execute decisions and approaches very well. Cristi possesses what type of competency?
A. Personal credibility
B. Business contribution
C. Business knowledge
D. HR Delivery
E. HR contrubution
KEY:
1. C
2. B
3. C
4. B
5. D
6. C
7. A
8. B
9. A
10. C