 Management

 Performance
- KPI
Définition :

Les KPI (Key Performance Indicators) ou ICP (Indicateurs Clés de Performance) en

français permettent aux entreprises de mesurer leurs performances et leur progression vers
leurs objectifs. Il s'agit de précieux outils puisqu'ils permettent d'assister la prise de décision
en temps réel.
Cependant, pour être véritablement utiles, les différents ICP doivent être regroupés de façon
centralisée. C'est précisément ce que permet un KPI Dashboard, ou tableau de bord ICP. Un
tel outil permet de rassembler tous les ICP au même endroit, afin de vérifier les différentes
mesures de performances simultanément et éventuellement de les comparer.
Un KPI Dashboard est nécessaire pour profiter pleinement des avantages des KPI, car les
différents indicateurs se superposent en s'influencent mutuellement. En les visualisant côte à
côte, il est possible d'identifier instantanément quels objectifs sont atteints et quels objectifs
ne le sont pas.
Or, il est possible que les progrès effectués vers un objectif en particulier nuisent en réalité à
l'évolution vers les autres buts. À l'aide d'un KPI Dashboard, il est donc possible de procéder
à des ajustements en termes d'objectifs et d'efforts afin d'harmoniser et d'équilibrer les
performances générales.

Par ailleurs, les entreprises séparent généralement leurs ICP en fonction de leur importance.
Les ICP de haut niveau représentent les objectifs principaux de l'organisation, tandis que les
ICP de bas niveaux sont liés aux objectifs propres à un département voire même à un
individu.

Score
- BSC
-
 Obsolescence (Topologie)

 Risk Assessment

 Maintenance

 Définition

 KPI maintenance
  Obsolescence management

 Risk
https://optimoroute.com/maintenance-metrics/

What Are Maintenance KPIs? 10

Maintenance Performance Metrics to Track
& Improve
TIPS

 •

September 8, 2021

Without the right data guiding your decisions, you can’t optimize any business
process. Maintenance is no different.

That’s why you need to measure maintenance KPIs (key performance indicators).

These performance metrics will help guide your maintenance management process

and reduce unnecessary breakdowns, excess maintenance, and inefficient crews.

In this article, we’ll break down the 10 most important maintenance KPIs, what
businesses they can help, and how to improve your maintenance performance with
them.

To navigate to the section which interests you the most, click below:
  What Are Maintenance KPIs?
 Why Should You Track Maintenance KPIs?
 10 Maintenance KPIs for Your Business
 What Companies Should Focus on Maintenance KPIs?
 Improve Your Planning to Handle More Work Orders & Improve KPIs

What Are Maintenance KPIs?

Maintenance KPIs are performance metrics that help you measure how effective your
overall maintenance process works.

You can use them to track the progress of your individual maintenance crews, as well
as the overall performance of your entire organization.

KPIs vs Metrics

Key performance indicators (KPIs) aren’t just metrics. They don’t just measure the
numbers. They show how effectively you’re performing a specific business function. 

For example, the percentage of work orders solved on the first try shows the
efficiency of your planned maintenance and whether your crews are working fast
enough.

A metric is just a simple data point that doesn’t have any innate meaning. Your total
number of maintenance technicians doesn’t indicate performance, but it is a metric.

Why Should You Track Maintenance KPIs?

Maintenance is a significant expense for any company that owns a lot of valuable
equipment. 

Can a single breakdown stop or negatively impact your production life cycle? You
need to be tracking maintenance KPIs.

And it’s not just a problem in manufacturing, pipelines, or other large-scale industrial
endeavors. Even trucking companies can end up spending a lot on maintenance.
According to the Truckers Report, companies may spend up to $15,000 per year
on a single truck. 

Maintenance KPIs help you keep your maintenance costs low while also avoiding
unplanned downtime.

10 Maintenance KPIs for Your Business

The key to effective maintenance management is data.

Use the following KPIs to keep your maintenance operations functioning as efficiently
as possible.
Maintenance order backlog

The backlog is the number of maintenance work orders outstanding at any point in

time.

If your crews aren’t handling enough maintenance tasks, the backlog will only keep
growing. That means you need to either expand your team or improve efficiency.

Total maintenance orders handled

This metric shows the volume of work your crews do.

It’s the most basic KPI for measuring the output of a planned preventive
maintenance program. If you’re working to improve efficiency, this number should go
up.

It’s impossible to give benchmarks here, as that’s 100% dependent on company size,
industry, and more.

Work orders handled on first schedule

The % of work orders handled on the first schedule is an essential management and
planning KPI. 
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Work orders handled on first schedule

Work orders handled in one scheduling:

Total work orders:

Calculate
Result=%
If you scheduled the right crew and estimated enough time, the percentage will be
high.
Ideally, this percentage should be as close to 100% as possible.

Percentage of wrench time

Wrench time is the time your crews spend on actual maintenance activities. The
formula is simple.

Benchmarks depend on the industry but can be as high as 60%.

That requires an incredibly efficient planning/management team and maintenance

department.
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Percentage of wrench time

Wrench hours:

Total working hours:

Calculate
Result=%

Weekly planning/preparation time

The amount of time you spend on planning and scheduling work orders is an often
overlooked metric for maintenance work.

If it takes your manager hours to figure out who to send where, at what time, that will
drastically impact wrench time and other factors. 

Mean time to repair (MTTR)

The mean time to repair, or MTTR, measures how long it takes your crews to fix an
issue, on average.

The formula is simple:

Taking internal benchmarks, then working responsibly to improve them should be the
process here.
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Mean time to repair

Total maintenance time:

Number of repairs:

Calculate
Result=

Unscheduled downtime

Hours of unscheduled downtime is one of the most reliable metrics for measuring the
impact of a maintenance program.

It doesn’t just measure how often something breaks, but how long corrective
maintenance takes to solve the issue.

You should work to get as close to zero hours as possible.

Mean time between failure (MTBF)

The mean time between failure shows the average length of uninterrupted uptime. 
The formula is simple. Divide the total uptime (in hours) by the number of times the
equipment failed in a time period.

For example, if a factory runs 12 hours a day on weekdays, that’s around 3,100
hours per year. With 10 failures, the MTBF would be 310 hours.
CA LC UL AT OR

Mean time between failure

Hours of uptime:

Number of failures:

Calculate
Result=

Total maintenance cost

While you shouldn’t look at maintenance as only a cost center, you must track all
maintenance costs.

If you also categorize the costs into unplanned and planned maintenance, you can
find areas for improvement.

Ratio of budgeted vs actual maintenance costs

This KPI shows if your budget was accurate and if your maintenance program is
efficient.
CA LC UL AT OR

Budgeted vs actual maintenance costs

Actual maintenance costs:

Budget:

Calculate
Result=
If they came from unexpected breakdowns and repairs, you may want to increase
your focus on preventive maintenance.

If the unexpected costs came from a lack of efficiency in doing planned maintenance,
that’s a problem. 

Most important areas to focus on

The majority of companies focus on improving their planned work. Think KPIs like
total work orders, the backlog, and what percentage get solved on the first try.
(Image Source)
In a recent survey UpKeep found that 30% of companies focus on uptime and
reducing breakdowns. They’ll measure downtime, MTTR, and MTBF. That should
always be a focus for any company.

Finally, some companies value wrench time, or the actual hours that maintenance
crews spend working on equipment.

But are these KPIs relevant for your company?

What Companies Should Focus on Maintenance KPIs?

Maintenance isn’t just something that affects manufacturing companies. Companies
in almost every industry and of varying size rely on it to keep going.

Gas pipeline & electrical line companies

Gas pipeline and other similar companies rely on effective maintenance to avoid
disasters and stay in business.

They can’t afford to rely on reactive maintenance. Imagine if a company just waited
until a pipeline rusted and started leaking gas everywhere. The company would be
finished. 

Maintenance KPIs are crucial for companies where impeccable maintenance is a

core business objective.

Field service (repair and maintenance) companies

Is your company’s whole business model selling maintenance to other companies?
You can’t afford to “eyeball” how well you’re doing.

It’s essentially your entire customer experience. Maintenance metrics are a key
indicator of your business performance.

Logistics, distribution, and delivery service companies

If your company relies on a fleet of vehicles, asset management and maintenance

can have a huge impact on your bottom line.

Vehicle breakdowns and emergency repairs are expensive, sure. But the resulting
delays and ruined merchandise can also cost you loyal customers.

Focus on your maintenance to avoid preventable issues.

Improve Your Planning to Handle More Work Orders &

Improve KPIs
If you don’t have the budget to make new hires, you need to improve the efficiency of
your existing crews. The easiest way to do this is to improve your planning and
management of them. That’s where OptimoRoute comes in.

Speed up planning to improve wrench time and work through your backlog faster

Telgian, a US leader in fire and life safety, used to spend over 18 days planning the
next month’s inspections.

With different qualifications by state, hundreds of locations, and varying tool

requirements for each job, planning work orders was a nightmare.

A team of three people had to work together, day and night, to get it done in time. It
slowed down inspections and made it hard for the company to scale.

With OptimoRoute’s smart features, a single person can now handle the planning in
under 8 workdays.

OptimoRoute accounts for qualifications, equipment, service areas, technician

schedules, and more real-life variables when scheduling orders and creating routes.

In mere minutes, you can go from a work order list to a maintenance schedule with
the ideal route for each technician.

The new system made it possible for Telgian to grow and scale and saved thousands
of dollars per month in wages.
Match the right work order with the right technician to improve percentage of
maintenance orders completed on first scheduling. 

OptimoRoute doesn’t just speed up planning. It makes it more accurate as well.

OptimoRoute accounts for variables like skill sets, tools, appointment, time windows,
vehicle capacity, and more.

But that’s not all. Real-time tracking and dynamic replanning let managers adjust
schedules on the fly to ensure techs meet all appointments. They quickly change
75% of all orders throughout the week, without any additional driving time.

Conclusion
It may seem like you need to invest in an expensive CMMS solution to track and put
a dent in your maintenance KPIs, but that’s not the case.

Instead, you can use OptimoRoute to both schedule and distribute work orders and
plan the routes for each assignment at the same time.

 Etude de cas