DMAIC

Principes Fondamentaux
 • DMAIC, WHY & WHEN ?
• DMAIC, PROCESS, METHODS & TOOLS incl. PPS
Principes Fondamentaux

• DMAIC – DEFINE PHASE

• DMAIC – MEASURE PHASE
• DMAIC – ANALYSE PHASE
• DMAIC – IMPROVE PHASE
• DMAIC – CONTROL PHASE
DMAIC

www.pm-coaching.org
 • DMAIC, WHY & WHEN ?
• DMAIC, PROCESS, METHODS & TOOLS incl. PPS
Principes Fondamentaux

• DMAIC – DEFINE PHASE

• DMAIC – MEASURE PHASE
• DMAIC – ANALYSE PHASE
• DMAIC – IMPROVE PHASE
• DMAIC – CONTROL PHASE
DMAIC

www.pm-coaching.org
• DMAIC, WHY & WHEN ?

PROBLEME IMPACTANT MANQUE DE

NIVEAU DE SATISFACTION
LA PERFORMANCE COMPETITIVITE &
CLIENT INSATISFAISANT
OTOCOQ PROFITABILITE
PERFORMANCE

PROJETS de TRANSFORMATION
PPS – KAIZEN - DMAIC BUSINESS PROCESS REENGINEERING
PDCA

CORRECTION AMELIORATION TRANSFORMATION

TEMPS
www.pm-coaching.org
• DMAIC, WHY & WHEN ?

PROBLEME IMPACTANT MANQUE DE

NIVEAU DE SATISFACTION
LA PERFORMANCE COMPETITIVITE &
CLIENT INSATISFAISANT
OTOCOQ YELLOW YELLOW
PROFITABILITE
WHITE WHITE
BELT BELT BELT BELT

GREEN GREEN
BELT BELT

BLACK BLACK
BELT BELT
PERFORMANCE

YELLOW BELT GREEN BELT BLACK BELT

CORRECTION AMELIORATION TRANSFORMATION

TEMPS
www.pm-coaching.org
DMAIC
Principes Fondamentaux
 • DMAIC, WHY & WHEN ?
• DMAIC, PROCESS, METHODS & TOOLS incl. PPS
Principes Fondamentaux

• DMAIC – DEFINE PHASE

• DMAIC – MEASURE PHASE
• DMAIC – ANALYSE PHASE
• DMAIC – IMPROVE PHASE
• DMAIC – CONTROL PHASE
DMAIC

www.pm-coaching.org
• DMAIC, PROCESS, METHODS & TOOLS

1 2 3 4 5
Define Measure Analyze Improve Control
5 Etapes

§ QUEL EST LE PROBLEME?
§ QUELS SONT SES
IMPACTS?
§ POURQUOI LE
§ QUELLE EST LA
PROCESSES N’EST PAS
SITUATION ACTUELLE?
FIABLE?
§ QUEL EST LE PROCESSUS
§ QUELLES SONT LES
IMPLIQUE?
CAUSES & LES CAUSES
§ COMMENT MESURER?
RACINES?
§ COMMENT ASSURER DE
§ QUELLES SONT LES
LA PERENITE DE LA
SOLUTIONS?
SOLUTION?
§ COMMENT TESTER LES
§ COMMENT CONTROLER
SOLUTIONS?
LA STABILITE?

§ Représentation
§ Périmètre
Livrables

§ Causes Potentielles Graphique du TO-BE

§ Equipe § Représentation § Preuve
§ Causes Probables § Plan d’Actions
§ Calendrier Graphique du AS-IS § Standardisation
§ Causes § Créativité & Innovation
§ Risques § Plan de Data Collection § Transfert ou Cloture
§ Causes Racines § Prototype
§ Objectifs SMART
§ Qualification
Gates

A B C D

www.pm-coaching.org
• DMAIC, PROCESS, METHODS & TOOLS

1 2 3 4 5
Define Measure Analyze Improve Control
5 Etapes

§ QUEL EST LE PROBLEME?
§ QUELS SONT SES
IMPACTS?
§ POURQUOI LE
§ QUELLE EST LA § COMMENT ASSURER DE
PROCESSES N’EST PAS § QUELLES SONT LES
SITUATION ACTUELLE? LA PERENITE DE LA
FIABLE? SOLUTIONS?
§ QUEL EST LE PROCESSUS SOLUTION?
§ QUELLES SONT LES § COMMENT TESTER LES
IMPLIQUE? § COMMENT CONTROLER
CAUSES & LES CAUSES SOLUTIONS?
§ COMMENT MESURER? LA STABILITE?
RACINES?

§ SIPOC
§ SIPOC
Methods

VSM
& Tools

§
§ VOC § Ishikawa § Visual Management § Control Plan
§ 5S Analysis
§ 5W & 2H - QQOQCCP § 5 Why Tree § 5S § Prevention
§ Stakeholder Analysis
§ IS IS-NOT § Correlation Chart § KAIZEN § SPC
§ Spaghetti Chart
§ PROJECT CHARTER
§ PARETO
Gates

A B C D

www.pm-coaching.org
• DMAIC, PROCESS, METHODS & TOOLS

1 2 3 4 5
Define Measure Analyze Improve Control
5 Etapes

§ QUEL EST LE PROBLEME?
§ QUELS SONT SES
IMPACTS?
§ POURQUOI LE
§ QUELLE EST LA § COMMENT ASSURER DE
PROCESSES N’EST PAS § QUELLES SONT LES
SITUATION ACTUELLE? LA PERENITE DE LA
FIABLE? SOLUTIONS?
§ QUEL EST LE PROCESSUS SOLUTION?
§ QUELLES SONT LES § COMMENT TESTER LES
IMPLIQUE? § COMMENT CONTROLER
CAUSES & LES CAUSES SOLUTIONS?
§ COMMENT MESURER? LA STABILITE?
RACINES?

§ SIPOC
§ SIPOC
Methods

VSM
& Tools

§
§ VOC § Ishikawa § Visual Management § Control Plan
§ 5S Analysis
§ 5W & 2H - QQOQCCP § 5 Why Tree § 5S § Prevention
§ Stakeholder Analysis
§ IS IS-NOT § Correlation Chart § KAIZEN § SPC
§ Spaghetti Chart
§ PROJECT CHARTER
§ PARETO
Gates

A B C D

www.pm-coaching.org
• DMAIC & PPS

PRACTICAL PROBLEM SOLVING DMAIC 8D

PLAN

D0
DEFINE

DEFINE
ALL INPUTS
> 50 INPUTS
CREATE A TEAM

D1
MEASURE

MEASURE
DEFINE THE PROBLEM

D2
50%
ELIMINATED
CONTAIN THE PROBLEM

D3
ANALYZE

ANALYZE
SCREENING

D4
< 10 INPUTS

SELECT CORRECTIVE &

D5
IMPROVE

IMPROVE
PREVENTIVE ACTIONS
CRITICAL
3 INPUTS TEST & IMPLEMENT

D6
CORRECTIVE ACTIONS

TEST & IMPLEMENT

CONTROL

CONTROL

D7
PREVENTIVE ACTIONS
Root
Cause
RECOGNIZE TEAM

D8
• Le PPS permet de manager la complexité d’un problème en identifiant toutes les causes potentielles
• Le PPS permet de se focaliser uniquement sur l’origine de la cause du problème (Root Cause)
www.pm-coaching.org
• DMAIC & PPS

JIDOKA CONCEPT

PROBLEM DETECTION

1
HIGHEST QUALITY – LOWEST COST - SHORTEST LEAD TIME
DEVIATION FROM THE NORMAL

2
JUST IN TIME HIGH QUALITY JIDOKA WORKFLOW

• DETECT ANOMALY

3
• OPERATE WITH THE • MUDI – MURI – MURA • STOP & RESPOND THE LINE IS STOPPED
MINIMUM RERSSOURCE • PROCESS • MAN – MACHINES
REQUIRED • METHODS HARMONIZATION

4
ROOT CAUSE
ELIMINATION

5
HEIJUNKA STANDARDIZED WORK KAIZEN IMPROVEMENT & STANDARDIZATION

STABILITY

www.pm-coaching.org
DMAIC
Principes Fondamentaux
 • DMAIC, WHY & WHEN ?
• DMAIC, PROCESS, METHODS & TOOLS incl. PPS
Principes Fondamentaux

• DMAIC – DEFINE PHASE

• DMAIC – MEASURE PHASE
• DMAIC – ANALYSE PHASE
• DMAIC – IMPROVE PHASE
• DMAIC – CONTROL PHASE
DMAIC

www.pm-coaching.org
• DMAIC – DEFINE PHASE

1 2 3 4 5
Define Measure Analyze Improve Control
5 Etapes

§ QUEL EST LE PROBLEME?
§ QUELS SONT SES
IMPACTS?
§ POURQUOI LE
§ QUELLE EST LA § COMMENT ASSURER DE
PROCESSES N’EST PAS § QUELLES SONT LES
SITUATION ACTUELLE? LA PERENITE DE LA
FIABLE? SOLUTIONS?
§ QUEL EST LE PROCESSUS SOLUTION?
§ QUELLES SONT LES § COMMENT TESTER LES
IMPLIQUE? § COMMENT CONTROLER
CAUSES & LES CAUSES SOLUTIONS?
§ COMMENT MESURER? LA STABILITE?
RACINES?

§ PARETO
§ SIPOC § Ishikawa
Methods

SIPOC Visual Management Control Plan

& Tools

§ § §
§ VOC § 5 Why Tree
§ VSM § 5S § Prevention
§ 5W & 2H § FMEA
§ 5S Analysis § KAIZEN § SPC
§ IS IS-NOT § PFMEA
§ Stakeholder Analysis § FMEA § FMEA
§ PROJECT CHARTER § Correlation Chart
§ Spaghetti Chart
Gates

A B C D

www.pm-coaching.org
• DMAIC – DEFINE PHASE

Start End

§ Define Problem - Project Charter

ACTIVITIES A § Identify VOC
§ Stakeholder Analysis

§ Project Charter
§ Stakeholder Mapping
VOC – CTQ - QUALITY
D
DELIVERABLES §
§ SIPOC
§ RISKS
§ Communication Plan

§ 5W&2H + IS / IS NOT - QQOQCCP

TOOL BOX T §
§
Project Charter + SMART Objectives
Stakeholder Mapping
§ VOC
§ SIPOC

www.pm-coaching.org
• DMAIC – DEFINE PHASE

Start End

PROBLEM SMART FORM VOC & STAKEHOLDER

SCOPE SIPOC
STATEMENT OBJECTIVES TEAM CTQ ANALYSIS

Project Name Sponsor Project Leader

COMMUNICATION BUSINESS PROJECT Core Team

Name Organization Role

PLAN CASE CHARTER PROBLEM STATEMENT

Objectives and scope

PROJECT OBJECTIVES (AS-IS / TO-BE)

Problem Statement

Project Plan
Milestones PLM Maturity Date
QUALITATIVE BENEFITS
Initiating
Business need
Planning
Executing
Closing

Estimated Cost
Project scope (IS / IS NOT) QUANTITATIVE BENEFITS Cost PLM Maturity Budget
IS: Initiating
Planning
Executing
IS NOT
Closing

Estimated Benefits
METRICS MSA VALIDATION
Sponsor Target PLM Maturity Confirmed
Initiating
Project Leader
Planning
PMO
Executing
Finance Closing

PROJECT CHARTER www.pm-coaching.org

DMAIC
Principes Fondamentaux
 • DMAIC, WHY & WHEN ?
• DMAIC, PROCESS, METHODS & TOOLS incl. PPS
Principes Fondamentaux

• DMAIC – DEFINE PHASE

• DMAIC – MEASURE PHASE
• DMAIC – ANALYSE PHASE
• DMAIC – IMPROVE PHASE
• DMAIC – CONTROL PHASE
DMAIC

www.pm-coaching.org
• DMAIC – MEASURE PHASE

1 2 3 4 5
Define Measure Analyze Improve Control
5 Etapes

§ QUEL EST LE PROBLEME?
§ QUELS SONT SES
IMPACTS?
§ POURQUOI LE
§ QUELLE EST LA § COMMENT ASSURER DE
PROCESSES N’EST PAS § QUELLES SONT LES
SITUATION ACTUELLE? LA PERENITE DE LA
FIABLE? SOLUTIONS?
§ QUEL EST LE PROCESSUS SOLUTION?
§ QUELLES SONT LES § COMMENT TESTER LES
IMPLIQUE? § COMMENT CONTROLER
CAUSES & LES CAUSES SOLUTIONS?
§ COMMENT MESURER? LA STABILITE?
RACINES?

§ PARETO
§ SIPOC § Ishikawa
Methods

SIPOC Visual Management Control Plan

& Tools

§ § §
§ VOC § 5 Why Tree
§ VSM § 5S § Prevention
§ 5W & 2H - QQOQCCP § FMEA
§ 5S Analysis § KAIZEN § SPC
§ IS IS-NOT § PFMEA
§ Stakeholder Analysis § FMEA § FMEA
§ PROJECT CHARTER § Correlation Chart
§ Spaghetti Chart
Gates

A B C D

www.pm-coaching.org
• DMAIC – MEASURE PHASE

Start End

§ Map the Current Process State AS-IS (VSM – SIPOC)

Prepare Data Collection
A
ACTIVITIES §
§ Validate the Measurement System
§ Collect Data & Assess Performances

§ Process AS-IS
§ Data Collection Plan
§ MSA
DELIVERABLES
D § Graphical Analysis System
§ Process Performances & Capability
§ Quick Wins

§ SIPOC & VSM

TOOL BOX T §
§
Diagrams (Spaghetti, correlation, …)
Brainstorming
§ MSA & SPC (DPMO, Cp, CPk)

www.pm-coaching.org
• DMAIC – MEASURE PHASE

Start End

MAP PROCESS DEFINE DEFINE DATA COLLECT ANALYSE PROCESS

AS-IS QUICK WINS COLLECTION PLAN DATA PERFORMANCE

CONFIRM PROBLEM UPDATE UPDATE

PROJECT CHARTER
A GO – NO GO DECISION
STATEMENT BUSINESS CASE

SIPOC DATA COLLECTION PROCESS AS-IS

www.pm-coaching.org
DMAIC
Principes Fondamentaux
 • DMAIC, WHY & WHEN ?
• DMAIC, PROCESS, METHODS & TOOLS incl. PPS
Principes Fondamentaux

• DMAIC – DEFINE PHASE

• DMAIC – MEASURE PHASE
• DMAIC – ANALYSE PHASE
• DMAIC – IMPROVE PHASE
• DMAIC – CONTROL PHASE
DMAIC

www.pm-coaching.org
• DMAIC – ANALYSE PHASE

1 2 3 4 5
Define Measure Analyze Improve Control
5 Etapes

§ QUEL EST LE PROBLEME?
§ QUELS SONT SES
IMPACTS?
§ POURQUOI LE
§ QUELLE EST LA § COMMENT ASSURER DE
PROCESSES N’EST PAS § QUELLES SONT LES
SITUATION ACTUELLE? LA PERENITE DE LA
FIABLE? SOLUTIONS?
§ QUEL EST LE PROCESSUS SOLUTION?
§ QUELLES SONT LES § COMMENT TESTER LES
IMPLIQUE? § COMMENT CONTROLER
CAUSES & LES CAUSES SOLUTIONS?
§ COMMENT MESURER? LA STABILITE?
RACINES?

§ PARETO
§ SIPOC § Ishikawa
Methods

SIPOC Visual Management Control Plan

& Tools

§ § §
§ VOC § 5 Why Tree
§ VSM § 5S § Prevention
§ 5W & 2H - QQOQCCP § FMEA
§ 5S Analysis § KAIZEN § SPC
§ IS IS-NOT § PFMEA
§ Stakeholder Analysis § FMEA § FMEA
§ PROJECT CHARTER § Correlation Chart
§ Spaghetti Chart
Gates

A B C D

www.pm-coaching.org
• DMAIC – ANALYSE PHASE

Start End

§ Analyze the Process AS-IS

Quantify Process Variation
A
§
ACTIVITIES § Identify Process Wastes
§ Identify Causes & Root Cause

§ Process Performances
§ Process Variations
§ Process Wastes
DELIVERABLES D § Potential Causes List
§ Root Cause Confirmation
§ Process TO-BE

§ VSM – 7 Wastes – VA & NVA

TOOL BOX T § 5 Why’s & Ishikawa - PARETO
§ MSA & SPC (DPMO, Cp, CPk)

www.pm-coaching.org
• DMAIC – ANALYSE PHASE

Start End

ANALYSE ANALYSE IDENTIFY IDENTIFY

WASTE VARIATION POTENTIAL CAUSES PROBABLE CAUSE

IDENTIFY & CONFIRM IDENTIFY MAP PROCESS GO – NO GO DECISION

TO-BE
B
ROOT CAUSE SOLUTIONS

PROCESS AS-IS PROCESS TO-BE

PROCESS AS-IS PARETO PROCESS TO-BE

www.pm-coaching.org
DMAIC
Principes Fondamentaux
 • DMAIC, WHY & WHEN ?
• DMAIC, PROCESS, METHODS & TOOLS incl. PPS
Principes Fondamentaux

• DMAIC – DEFINE PHASE

• DMAIC – MEASURE PHASE
• DMAIC – ANALYSE PHASE
• DMAIC – IMPROVE PHASE
• DMAIC – CONTROL PHASE
DMAIC

www.pm-coaching.org
• DMAIC – IMPROVE PHASE

1 2 3 4 5
Define Measure Analyze Improve Control
5 Etapes

§ QUEL EST LE PROBLEME?
§ QUELS SONT SES
IMPACTS?
§ POURQUOI LE
§ QUELLE EST LA § COMMENT ASSURER DE
PROCESSES N’EST PAS § QUELLES SONT LES
SITUATION ACTUELLE? LA PERENITE DE LA
FIABLE? SOLUTIONS?
§ QUEL EST LE PROCESSUS SOLUTION?
§ QUELLES SONT LES § COMMENT TESTER LES
IMPLIQUE? § COMMENT CONTROLER
CAUSES & LES CAUSES SOLUTIONS?
§ COMMENT MESURER? LA STABILITE?
RACINES?

§ PARETO
§ SIPOC § Ishikawa
Methods

SIPOC Visual Management Control Plan

& Tools

§ § §
§ VOC § 5 Why Tree
§ VSM § 5S § Prevention
§ 5W & 2H - QQOQCCP § FMEA
§ 5S Analysis § KAIZEN § SPC
§ IS IS-NOT § PFMEA
§ Stakeholder Analysis § FMEA § FMEA
§ PROJECT CHARTER § Correlation Chart
§ Spaghetti Chart
Gates

A B C D

www.pm-coaching.org
• DMAIC – IMPROVE PHASE

Start End

§ Evaluate & Analyse Solutions

Assess Risks (FMEA – PFMEA)
A
§
ACTIVITIES § Test & Confirm Solutions
§ Prepare Implementation

§ Solution Prioritization
§ Solution Risks
§ Solution Pilot
DELIVERABLES D § Solution Implementation Plan
§ Final Process TO-BE
§ Change & Communication Plan

§ Effort – Effect Matrix

TOOL BOX T §
§
Lean Tool Box (5S, Kaizen, Poka Yoke…)
FMEA - PFMEA
§ VSM – 7 Wastes – VA & NVA

www.pm-coaching.org
• DMAIC – IMPROVE PHASE

Start End

IMPLEMENTATION
GO – NO GO DECISION

SELECT PRIORITIZE ASSESS PILOT DEVELOP FINAL

OPTIMUM SOLUTIONS SOLUTIONS RISKS SOLUTIONS PROCESS TO-BE

IDENTIFY IMPLEMENT, TEST & REVISIT PROJECT &

C
TIP CONFIRM SOLUTIONS STAKEHOLDERS

FINALPROCESS TO-BE

PARETO EASE – BENEFIT FINAL PROCESS TO BE

www.pm-coaching.org
DMAIC
Principes Fondamentaux
 • DMAIC, WHY & WHEN ?
• DMAIC, PROCESS, METHODS & TOOLS incl. PPS
Principes Fondamentaux

• DMAIC – DEFINE PHASE

• DMAIC – MEASURE PHASE
• DMAIC – ANALYSE PHASE
• DMAIC – IMPROVE PHASE
• DMAIC – CONTROL PHASE
DMAIC

www.pm-coaching.org
• DMAIC – CONTROL PHASE

1 2 3 4 5
Define Measure Analyze Improve Control
5 Etapes

§ QUEL EST LE PROBLEME?
§ QUELS SONT SES
IMPACTS?
§ POURQUOI LE
§ QUELLE EST LA § COMMENT ASSURER DE
PROCESSES N’EST PAS § QUELLES SONT LES
SITUATION ACTUELLE? LA PERENITE DE LA
FIABLE? SOLUTIONS?
§ QUEL EST LE PROCESSUS SOLUTION?
§ QUELLES SONT LES § COMMENT TESTER LES
IMPLIQUE? § COMMENT CONTROLER
CAUSES & LES CAUSES SOLUTIONS?
§ COMMENT MESURER? LA STABILITE?
RACINES?

§ PARETO
§ SIPOC § Ishikawa
Methods

SIPOC Visual Management Control Plan

& Tools

§ § §
§ VOC § 5 Why Tree
§ VSM § 5S § Prevention
§ 5W & 2H - QQOQCCP § FMEA
§ 5S Analysis § KAIZEN § SPC
§ IS IS-NOT § PFMEA
§ Stakeholder Analysis § FMEA § FMEA
§ PROJECT CHARTER § Correlation Chart
§ Spaghetti Chart
Gates

A B C D

www.pm-coaching.org
• DMAIC – CONTROL PHASE

Start End

§ Implement Solutions
Confirm Results
A
§
ACTIVITIES § Implement Control Plan
§ Standardize & Close

§ Solution Performances
§ Control Plan
§ Standardization Plan
DELIVERABLES D § Change & Training Plan
§ Lesson Learnt
§ Project Archived

§ Standardization

TOOL BOX T §
§
Visual Management
SPC
§ Training

www.pm-coaching.org
• DMAIC – CONTROL PHASE

Start End

IMPLEMENT MEASURE & DEFINE DESENGAGE CONFIRM

ACTIONS CONFIRM RESULTS CONTROL PLAN OLD PROCESS PERF.

STANDARDIZE HANDOVER TO PLAN PROJECT

AUDITS
D
PROCESS PROCESS OWNER CLOSURE

www.pm-coaching.org
• DMAIC – CONTROL PHASE

Start End

IMPLEMENT MEASURE & DEFINE DESENGAGE CONFIRM

ACTIONS CONFIRM RESULTS CONTROL PLAN OLD PROCESS PERF.

STANDARDIZE HANDOVER TO PLAN PROJECT

AUDITS
D
PROCESS PROCESS OWNER CLOSURE

FINAL PROCESS TO-BE STANDARDIZATION STANDARD PROCESS

www.pm-coaching.org
DMAIC
Principes Fondamentaux